Industrial enterprise quality responsibility system

Quality responsibility system

1. Purpose

In order to strengthen the company's quality management work, standardize the quality work behavior of all employees, institutionalize assessment and work, and eliminate the occurrence of unclear duties, inadequate work, lax assessment, and inaccurate punishments, so as to improve product quality. purpose.

2 Scope of application

Applicable to all regular employees and temporary workers within the company.

3 Assessment methods

The quality department and/or the decision-making layer of the company's decision-making level shall divide the degree of violation punishment into 1,000 yuan and 500 yuan according to the situation and nature of the violation, the degree of influence on the product, the degree of influence on the customer and the subjective and objective reasons for the violation. , 300 yuan, 200 yuan, 100 yuan, 50 yuan six grades. The penalty of more than 500 yuan shall be examined and approved by the General Manager's Office of the Ministry of Quality, approved by the general manager, and announced by special notice.

4 specific content

4.1 Technology Center

4.1.1 Product Design Office

a) In the product design, due to unreasonable structure, size, technical parameters, etc., the product quality is not reliable, can not meet the requirements of customers, causing economic losses to the company, giving more than 200 yuan.

b) For the new product trial production, the design technician should track the workshop and be responsible for verifying the reliability. If within 50 units of the customer, the customer can not meet the requirements, the technical personnel have the responsibility of tracking and verification, and those responsible should be given a penalty of more than 200 yuan.

c) In order to meet the customer's requirements for product quality improvement, the product design office must promptly supplement and revise relevant technical standards, drawings and materials. If the supplement or modification is not timely, affecting the quality of the product or making the quality problem unresolved, each time it occurs, the person responsible shall be given a penalty of 100 yuan.

d) In the product reuse approval program, the product design office has the right to decide to use the data content beyond the standard, but is responsible for its quality impact. If the quality is affected due to inadvertent approval and incorrectness, the responsible person shall be given 200 yuan penalty.

e) In the case of design problems arising in the production site, in principle, the answer shall be given on the same day, and the treatment plan shall be proposed. If the work is irresponsible and the quality is caused by mutual deduction, the person responsible shall be given a penalty of 200 yuan or more.

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f) In the process of compiling the structure tree, if there is an error, it will affect the quality of the product, and a penalty of 100 yuan will be given.

4.1.2 Process Room

a) The process, tooling, and auxiliary equipment of the product must meet the quality requirements of the product. If the quality of the product is unqualified due to design errors, such as production, processing, assembly, etc., for each case, the responsible person shall be given 100 yuan respectively. Punishment.

b) The process must be in place for major processing, handling, packaging, etc. If there is a loss of product quality due to missing process regulations, the person responsible shall be given a penalty of 200 yuan for each occurrence.

c) Workshop technicians must strictly supervise the implementation of the process. If there are clear technical regulations, they will not be implemented for a long time and will not be corrected. For each case, the responsible person will be given a penalty of 200 yuan.

d) Process management personnel should always check the use of workshop process equipment, find problems in time, and deal with them in time. In the case of technical problems raised by the workshop, in principle, a reply should be given on the same day, and a special case should be proposed within three days. If the work is irresponsible and pushes each other so that the quality problem will not be resolved for a long time, the responsible person will be given a penalty of 200 yuan or 300 yuan.

e) In the preparation of various technical procedures and technical standards, the corresponding inspection procedures and inspection standards must be incorporated. If there are no rules or quality losses due to leakage and lack of inspection regulations, each occurrence will be given 100 Yuan or 200 yuan penalty.

4.1.3 Testing laboratory

a) The metering personnel shall verify the general inspection tools according to the cycle to ensure accurate and reliable measurement, and timely repair the misaligned general inspection tools; if there is a periodic inspection, the person responsible shall be given a penalty of 100 yuan; If the measurement error causes the product quality accident, the person responsible shall be given a penalty of 200 yuan or more.

b) The metering staff must ensure that the measuring equipment and instruments are in good condition. Every year, it is subject to the verification of the county and city technical supervision bureaus. If it fails, it is necessary to promptly put forward the handling opinions. If there is insufficient responsibility, it will affect the quality of production and inspection, and the person responsible shall be given a penalty of more than 100 yuan.

c) Manage measurement standards, files, materials, ledgers, original records, etc. The general inspection tool requires the general ledger, sub-ledger, and card to match, the general ledger must not be changed, and the equipment and instruments require the account to match. In the event of management confusion in the above provisions, the responsible person shall be given a penalty of 100 yuan; if the loss is caused, 30% of the value of the loss shall be compensated.

d) Laboratory and metallographic inspectors must conduct inspection and analysis in strict accordance with technical standards. If there is a wrong inspection, the person responsible shall be given a penalty of 100 yuan; if the loss is caused, 30% of the loss shall be compensated.

e) Laboratory and metallographic inspectors should strive to serve the front line. After receiving the inspection, they must issue the inspection results within the specified time. If the responsibility is insufficient to affect the production, the responsible person shall be given a penalty of 200 yuan or more.

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f) Laboratory and metallographic inspectors shall manage the original records and deposit samples for review. If a record occurs, the archive is confusing and lost, and the person responsible is given a penalty of 100 yuan.

g) Measurement, laboratory, and metallographic personnel should manage the materials they use. For the use of reagents, drugs, accessories, and appliances, the required plan should be reported two months in advance. If the plan is insufficient due to insufficient planning, the person responsible shall be given a penalty of 100 yuan.

4.1.4 Standardized Reference Room

a) For the product drawings and process drawings of new products, it is necessary to carry out standardization review in a timely manner. If the review is not careful or delays the time, and the impact is caused, the person responsible shall be given a penalty of 200 yuan or more.

b) The process of trial production and mature products, drawings of fixtures and technical change notices, etc., shall be issued in a timely manner. If the distribution is not timely or wrong, or the leakage is caused, the person responsible shall be given a penalty of 200 yuan or more. In case of economic losses, compensation shall be made at 30% of the loss.

c) It is necessary to do a good job in the confidentiality of the company's product standards, acceptance criteria, product specifications, packaging standards, etc. If the management is improper, resulting in leakage, the person responsible shall be given a penalty of more than 500 yuan.

d) To properly manage books, periodicals and other materials, if there is any loss or damage, the person responsible shall be given a penalty of more than 100 yuan.

4.1.5 Other personnel

a) The daily management within the technical center, the external coordination of the contact personnel should do a good job in the central office health, conference organization, performance appraisal and other transactional work, if the work responsibility is not enough, causing adverse effects, the responsible person is given more than 100 yuan.

b) Network administrators should properly manage the microcomputer information base data, perform classified backups, prevent network failures, and have error prevention measures. If the responsibility for work is insufficient and causes adverse effects, the person responsible shall be given a penalty of more than 100 yuan.

c) The new product trial and installation personnel should promptly feedback the product design to the product design personnel. If the work responsibility is insufficient and cause adverse effects, the person responsible shall be given a penalty of more than 100 yuan.

4.2 Quality Department

a) Adherence to the rules, seriousness, decent style, and fairness of work are the professional ethics of quality management personnel. Those who violate the above professional norms are given a penalty of more than 300 yuan.

b) The quality manager must conscientiously implement the inspection standards and various inspection instructions. If there is any unauthorized violation of the standard or violation of the inspection program, the person responsible shall be given a penalty of 200 yuan.

c) The quality manager must have a high sense of responsibility and no mistakes. If the verification responsibility is not fulfilled, quality problems occur, no matter whether the problem occurs in the processing, assembly process, or the user, as long as the quantity reaches 5%, or the quantity Not on

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If the amount is 5% but the direct loss exceeds 1,000 yuan, it is a mistaken inspection or a missed inspection accident. If the economic loss is less than 1,000 yuan, the person responsible shall be given a penalty of 200 yuan or less. Those who lose thousands of yuan in economic losses will be punished by more than 300 yuan.

d) The verification work should be accurate and timely, and the process inspection should be checked at any time. The inspection results should be issued within three days after the inspection. If the inspection does not affect the production in time or the inspection fails to be timely, the person responsible shall be given a penalty of 100 yuan.

e) Quality management personnel shall supervise and supervise the inspection status identification. For the qualified inspection, inspection, inspection, and unqualified inspections in this area, it is necessary to promptly supervise and prompt the operators to mark and isolate them, and to conduct quality tracking and responsibility. In the end, if there is insufficient quality responsibility, the quality accident caused by the above reasons will be imposed on the responsible person for more than 100 yuan.

f) For the first batch of outsourced purchased parts, the ISIR report of the contractor must be obtained at the time of verification to ensure reliable quality audit. In violation of the above provisions, those responsible shall be given a penalty of 100 yuan.

g) The external inspector shall make a mark record of each batch of verified products for the supporting factories within the responsibility, so that the quality of the products is traceable. The management of the above regulations is confusing, resulting in the inability to trace the quality responsibility and the 200 yuan penalty for the responsibility.

h) Quality management personnel should strictly check the sampling records so that the quality certificates can meet the needs of the company's production management. If there is no record, no filing, no custody, no custody, etc., the person responsible shall be given a penalty of 200 yuan.

i) The quality department shall establish a quality file for the supporting factories within the responsibility, record the batch status, unqualified conditions and unqualified reasons of the main supporting parts. And do a good job of quality information feedback records, the lack of a manufacturer's quality file, the person responsible for the 200 yuan penalty.

4.3 Materials Purchasing Department

4.3.1 Procurement materials must adhere to the principle of examination and approval of fixed-point procurement. If the procurement is not approved, the person responsible shall be punished; if the purchase is not approved, the loss will be punishable by 30% of the value of the loss.

4.3.2 Purchasers purchase materials, which are used on heavy bridges, suspension bridges and other products, must be promptly reported. For those who do not report, the 200 yuan law will be granted once, causing economic losses, and penalties will be imposed at 30% of the loss. After the goods are imported into the company, they must be inspected within four hours. The production is urgently required to be inspected immediately. For the first batch of manufacturers and varieties, the quality department must explain to the quality department; the inspection, the manufacturer, name, model and quantity must be confirmed. If the inspection is not timely or inaccurate, the confusion will cause quality problems, and the person responsible shall be given a penalty of 100 yuan.

4.3.3 For the inspection of materials, when handling financial accounts, they must submit the inspection form according to the matching parts. For those who are fraudulent, they will be given a penalty of more than 300 yuan.

4.3.4 When purchasing materials into the company, it must have a quality certificate, such as a certificate of conformity or corresponding inspection data.

4.3.5 For outsourced and outsourced unqualified products, the urban area shall exit the warehouse within 30 days. Violation of the above provisions, each

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The person responsible is given a penalty of 100 yuan.

4.3.6 The material procurement personnel shall send the technical modification notice of the matching parts to the supporting manufacturer in time. The city shall be served within three days; the requirements outside the city shall be delivered within seven days. In violation of the above provisions, each person responsible shall be given a penalty of more than 100 yuan.

4.3.7 For purchased parts with clear material requirements, if there are special circumstances, the supporting factory shall use materials instead, and the material purchasing department must submit the application for substitute materials to the technical department in advance. If the application is not approved, the substitute materials will be purchased and the responsible person will be given a penalty of 200 yuan.

4.3.8 The matching kit has passed the inspection and is not qualified. Due to the urgent need for production, it needs to be repaired and used. It must be submitted to the quality department for written application. The quality manager shall report the unqualified items, and the quality department shall sign the signature, and then the application department will request the technical department and the supervisor to approve the application. For those who do not implement the approval and reuse program, the person responsible shall be given a penalty of 200 yuan.

4.3.9 During the inspection process and production process, the defective parts of the individual outsourced purchased parts that are found and returned to the warehouse shall be returned to the supporting factory in time. It is required to be cleaned once every quarter. If there is excessive quarterly storage and no return to the supporting factory, the person responsible shall be given a penalty of more than 100 yuan.

4.3.10 The procurement department is responsible for providing the service group with the necessary three-pack spare parts. For the three-package plan proposed by the service group, spare parts should be provided within a maximum of 30 days. If the above requirements are not met, the person responsible shall be given a penalty of 200 yuan.

4.3.11 In the case of quality problems arising from the incoming goods, we decided to request the supporting factory to go to the customer's three-pack service. The purchasing department should specify the supporting factory within 24 hours to execute our decision. If the above requirements are not fulfilled, the person responsible shall be given a penalty of 200 yuan.

4.3.12 The procurement department shall establish a file of the supporting manufacturer, a comprehensive survey form of supply capacity, a list of qualified subcontractors, a purchase contract for supporting parts, etc., and a file of one manufacturer is missing, and 100 yuan is imposed on the responsible person.

4.3.13 The procurement department shall have feedback records and statistical analysis data on the quality of use of important incoming goods, and lack a record of the manufacturer, and impose a penalty of 100 yuan on those responsible.

4.4 Marketing company

4.4.1 Marketing companies must clearly define the user's technical and quality requirements for the sales plan. If the requirements are not clear, the production products will not satisfy the customer and cause losses, and the person responsible shall be given a penalty of more than 100 yuan, and shall bear 30% of the compensation for the loss.

4.4.2 Rain and snow days, the transportation must be protected against rain and snow, otherwise the marketing company refuses to ship. In violation of the above provisions, the person responsible shall be given a penalty of 100 yuan.

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4.4.3 The marketing company shall establish a bridge account and record the manufacturer, quantity, model and production date of each wholesale. In violation of the above provisions, each person responsible shall be given a penalty of more than 100 yuan.

4.4.4 After-sales service personnel must actively and timely provide quality services for quality problems within the scope of responsibility. If the service is not active or timely, and is subject to customer complaints, the person responsible shall be given a penalty of 200 yuan or more.

4.4.5 After-sales service personnel should promptly feedback quality information. For important quality problems, the following contents should be fully feedback; production date, left and right position, parts characteristics, proportion, cause analysis, station number, etc. If the feedback information does not fulfill its own responsibility and affects the company's handling quality problems, each person who is responsible shall be given a penalty of more than 100 yuan.

4.4.6 After-sales service personnel exaggerate their own workload, falsify, exaggerate quality problems, cause confusion to the company, once verified, the person responsible is given more than 300 yuan.

4.5 warehouse

4.5.1 Self-made semi-finished parts, finished parts and outsourced purchased parts must adhere to the principle of inspection and Qualification, and no inspection order is strictly prohibited. Violation of the above provisions, the person responsible shall be given a penalty of more than 200 yuan; causing economic losses to impose more than 300 yuan.

4.5.2 Incoming products, if they need to be remodeled, restructured, or returned to the warehouse, if they return to the warehouse, they must rely on the inspection conformity. Violation of the above provisions, the person responsible shall be given a penalty of more than 200 yuan; causing economic losses to impose more than 300 yuan.

4.5.3 Strictly implement the system of non-conforming product isolation. Before exiting the warehouse, the non-conforming product must be listed. The nameplate, name, model, quantity, manufacturer, violation of the above regulations shall be given, and 100 yuan shall be imposed on the responsible person.

4.5.4 Qualified products in the warehouse, due to quality problems found in processing, assembly or customers, the quality department reports to the relevant departments in writing, to deal with the aftermath and investigate the relevant responsibilities. Violation of the above provisions, the person responsible shall be given a penalty of more than 200 yuan; causing economic losses to impose more than 300 yuan.

4.5.5 The materials in the library shall be regularly maintained and placed neatly to ensure that they are not rusted, mildewed or damaged. Violation of the above provisions, the quality problems will be imposed on those responsible for more than 50 yuan.

4.5.6 The materials in the library shall strictly implement the principle of “distributed in batches” and “first in, first out”, especially rubber parts, to avoid potential quality hazards caused by overdue backlog of goods. In violation of the above provisions, the person responsible shall be given a penalty of more than 100 yuan.

4.5.7 For the matching parts such as bearings, gears and torsion bars, it is necessary to strictly adhere to the principle of maintaining one manufacturer in batches, and to explain to the shop picker to prevent quality problems caused by mixing. If there is a shortage of one batch of the manufacturer, the material procurement department and the quality department must be notified. In violation of the above regulations, the responsible person shall be given a penalty of 200 yuan; and the economic loss shall be given a penalty of 200 yuan or more.

4.5.8 In the warehouse clerk's dispatching materials, errors in specifications and models, as well as unqualified mixing, are all wrong and mixed.

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hair. The above problems occur, and the person responsible is given a penalty of more than 100 yuan; the economic loss is given more than 200 yuan.

If the individual non-conforming product found in processing or assembly is issued with the inspection certificate by the responsible quality manager, the custodian shall return it and deposit it in the non-conforming product area. And through the production department or the external procurement department to deal with in a timely manner. Those who violate the above provisions and cause economic losses shall be punished by the responsible person for more than 100 yuan.

4.5.9 In order to make the product quality traceable, it is necessary to establish the original record for the issuance of outsourced purchased parts, that is, record the product manufacturers of each batch of materials to be submitted for verification. If there is no record, causing confusion or loss, the person responsible shall be given a penalty of more than 100 yuan.

4.5.10 The custodian shall properly keep the quality original certificate such as the inspection order, and keep it for three years for verification. Poorly kept, no evidence is available, and the person responsible is given a penalty of more than 100 yuan.

4.5.11 The axles in the finished product warehouse shall be properly kept to prevent bump damage and rust. If the above provisions are violated, each person responsible shall be given a penalty of 100 yuan.

4.5.12 The finished product of the axle must be placed in the warehouse with the inspection order, and the person responsible shall be given a penalty of more than 100 yuan in violation of the above provisions.

When the axle comes out of the warehouse, it should be lightly lifted. The warehouse clerk must resolutely stop the barbaric loading and unloading behavior. If he does not see it, he will be punished by the responsible person for 50 yuan or more.

4.6 Manufacturing Department

4.6.1 Production planning and organization shall be carried out according to the process route and process conditions. Without the approval of the technical department, the production shall be organized without the process route and process conditions, and the responsible person shall be given a penalty of 100 yuan; causing the quality accident, according to the loss 30% of the amount of compensation.

4.6.2 Doing a good job on the site quality, station equipment, materials placed in an orderly manner, is the need for quality assurance, due to poor quality of the site, quality problems, in addition to the responsibility of the production workshop, the production responsibility for more than 200 yuan Punishment.

4.6.3 To ensure that the tooling and mold are in good condition, the tooling and mold can meet the quality requirements of the product. If problems occur, they should be corrected in time. If there are quality problems in tooling and molds, and they are not corrected in time, more than 200 yuan will be imposed on those responsible.

4.6.4 It is necessary to manage and supervise civilized production, and resolutely stop the acts of “barbaric processing, barbaric assembly, barbaric order, and barbaric loading and unloading”. In addition to those responsible, the person responsible shall be given a penalty of more than 100 yuan.

4.6.5 The order from the warehouse to the workshop must be accurate. If it is not certified by the custodian, a material error occurs. If the model is not correct, the person responsible shall be given a penalty of more than 100 yuan; the economic loss shall be compensated according to 30% of the loss.

4.6.6 The order between workshops must be accurate. If there is no certified by the custodian, material errors or unfinished inspections occur. If the model is incorrect, or the order is not checked or not, the person responsible shall be given a penalty of more than 100 yuan; causing economic losses. , 30% of the amount of the loss.

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4.7 Production workshop

4.7.1 Workshop operators must strictly process and assemble according to the process, and are not allowed to cut down the work. In violation of the above regulations, the person responsible shall be given a penalty of more than 100 yuan; and the economic loss shall be punished by more than 200 yuan.

4.7.2 The operator shall strictly carry out the self-inspection steps to prevent the production of non-conforming products. Due to his own missed inspection or wrong inspection, serious misconduct will occur, resulting in non-conforming products. If the amount exceeds the rated amount, the responsible person shall compensate for the loss of materials and the loss of working hours. 50% of the total other indirect losses.

4.7.3 Operators must be civilized, and barbaric operations are strictly prohibited. The workpieces are handled gently during processing, assembly, and reordering, placed in an orderly manner, and avoid bumps. In violation of the above provisions, each person shall be given a penalty of more than 50 yuan; if the workpiece is lost, the responsible person shall bear 100%.

4.7.4 The next process shall carry out the necessary inspections on the quality of the products of the previous process to prevent new losses caused by the non-conforming products. If there is no inspection or problems, it will still flow into the next process, and quality problems will occur. Responsibility, at the same time, the person responsible is given a penalty of more than 100 yuan.

4.7.5 During the processing and assembly, the operator finds that there are quality problems in the raw materials or the outsourcing parts. The operator shall bear joint and several liabilities, and at the same time, the responsible person shall be given a penalty of more than 100 yuan.

4.7.6 The operator shall report the non-conforming product produced in this position on his own initiative and hand it over to the quality controller for disposal. If the non-conforming product produced in this position is intentionally mixed, hidden, etc., the person responsible shall be given a penalty of more than 100 yuan.

4.7.7 The operator should respond positively to the quality feedback proposed in the subsequent process, and seriously carry out the service and improvement. If it is not responsible for the quality of its work, it will be excused, delayed, etc., and the person responsible shall be given a penalty of more than 100 yuan.

4.7.8 The operator must resolutely prevent the occurrence of repeated quality problems. For the quality problems that have appeared in this post or have been pointed out by the quality manager, we must resolutely put an end to it. In the event of such quality problems, the person responsible is given a double punishment.

4.7.9 The operator should conscientiously accept the guidance and inspection of the craftsman and the quality manager. There must be no distortion or martyrdom. If there are different opinions, the supervisor of the competent department can report it. If there is a snoring behavior for the craftsman and the quality manager, in addition to the penalty of more than 100 yuan, they will be laid off.

4.7.10 The measuring instruments used by the operator shall be subject to the verification of the measuring room on a periodic basis. If the inspection is not sent within 10 days of receiving the verification notice, the person who refuses to check shall be given a penalty of 50 yuan.

4.7.11 Each workshop shall have a sound quality original record. For the main processing and assembly processes, there must be an operator's station number; and it is required to have daily operation records for each position. If there is a quality problem, the workshop will not be able to implement the operator, and the workshop manager will be given a penalty of 200 yuan or more.

4.7.12 The length of the assembly section of the assembly shop shall timely and accurately record the “Assembly Test Record” to make the product quality traceable. The above-mentioned regulations are not strictly enforced, resulting in the inability to trace the quality responsibility, and the 200 yuan penalty for the length of the section.

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4.7.13 When inspecting the implementation of the process discipline of each production workshop, the last workshop director is given a penalty of 50 yuan.

4.8 Other departments

4.8.1 The quality responsibility of other department personnel shall be implemented in accordance with the relevant provisions of the quality manual and the program file, and the penalties for violations shall be implemented in accordance with the relevant provisions of the company.

4.8.2 The first person in charge of each department shall be the person with the first responsibility for quality, and shall be punished according to the quality violations of the responsible department. His leadership responsibility shall be reported to the general manager for investigation.

4.8.3 The same question will be repeated twice in this month, and the responsible person will be laid off.