Advanced Collective Organization Materials (County Communication Branch)

Xinxian County is a red land, the hometown of the generals, the cradle of the Red Army. The county has a population of 1612 square kilometers and a population of less than 330,000. In recent years, Xinxian Communication Branch has firmly established the working ideas of reform, innovation, service and development, conscientiously implemented the spirit of the Third Plenary Session of the 16th Party Congress and the 16th CPC Central Committee and the important thinking of the "Three Represents", focusing on enterprise reform and development. Center, emancipate the mind, change the concept, inherit in the development, innovate in inheritance, improve in innovation, create the excellent service team, create the communication service brand, build the spirit of the first-class modern enterprise, adhere to serve customers, serve the society, service With the development of local economy, the two civilizations have gone hand in hand, and all aspects of the company's basic management, enterprise reform, communication construction, and business development have entered a benign development track and achieved remarkable results.

I. Grasping historical opportunities, building and building a new blueprint for communication development

In recent years, Xinxian Communication has seized opportunities, accelerated construction, accelerated development, vigorously promoted information construction, spared no effort to promote the development of communication networks in the direction of integration, broadband and intelligence, and built the city's first-class voice, data, and The image-integrated high-level video conference room, Internet communication, caller ID, PHS and other new communication services are widely used in mountainous counties. Over the past few years, we have invested a total of nearly 100 million yuan in construction funds. The county's 197 administrative villages have realized telephone calls in villages and villages. The high-tech communication network throughout the township has been quietly built, and the company's business development has shown steady growth. . Up to now, the total capacity of fixed-line telephone switches has reached nearly 44,000, the number of fixed-line telephone users has reached 39,800, the telephone penetration rate has been 10.94%; the long-distance circuit has reached 2,180, and the total length of agricultural telephone cables has reached 205 picometers long. The number of circuits reached 660, the total length of the country telephone line reached 1788 kilometers, the township call rate reached 100%, the natural village call reached 80%; the communication business income reached 21 million yuan; ADSL broadband and PHS were widely applied in the urban area; In respect, the new county branch has invested more than 18 million yuan, built a communication complex of 9,000 square meters, and built 14 rural branch production buildings. Since then, the old, low, dark, damp and modern communication does not match. The communication production room was completely transformed and the office environment was significantly improved. In terms of business development, the company has segmented the market according to different customer needs. While developing the fixed telephone number steadily, it has vigorously developed a variety of new services such as broadband Internet access, wireless local telephone PHS, IP telephony and caller ID. In particular, broadband services, through the improvement of broadband maintenance quality and customer response speed, implementation of service and brand leadership strategy, and constantly enhance customer recognition of communication broadband, so that broadband services have developed rapidly this year, becoming an important growth point to drive business revenue. In the face of increasingly fierce market competition, Xinxian Branch is aiming at the market and actively wins and wins with broadcasting and television. It has taken the lead in opening a county-to-town video conference system in the city, and has made outstanding contributions to promoting local economic development. Grasping management, aggregating the company's centripetal force

Management is the eternal theme of communications companies. Facing the increasingly fierce market competition situation in the telecom market and the deepening of the reform of communication enterprises, how to correctly establish the values ​​of enterprise employees in the new era, improve the construction of the workforce, and enhance the cohesiveness, combat effectiveness and appeal of the company, is the leadership of the new county communications company. Do a good job in the key to the ideological rectification work. If the first-class staff team provides reliable guarantee and inexhaustible motive force for the rapid development of Xinxian Communication, then the leadership team of the united and democratic company is undoubtedly the core of Xinxian Communication's strong development. In the process of deepening the enterprise, the leadership team of Xinxian Communication Branch clearly realized that to achieve sustained and rapid development of communication business, it is necessary to establish a set of “people-oriented” management mechanism to adapt to the operation of modern enterprises, and strengthen enterprise basic management. , continuously improve management level and ability. In 2004, based on the original rules and regulations, the company further improved the "Network Operation and Maintenance Management Measures", "Vehicle Management Measures", "Administrative Measures for Printing and Printing", "Administrative Measures for Hospitality" and "Administrative Measures for Archives". More than 20 regulations and management systems such as "Administrative Measures for Enterprise Basic Work", "Creation and Punishment System for Civilized Units", "Health Cleaning System", "Service Quality Award and Punishment Management System", and "Quality Assessment Rules for Major Clients" are effectively consolidated. The basic management of the enterprise has strengthened the improvement of execution. Through the system is sound, management is in place, execution is strong, the work style of employees has changed significantly, work efficiency and service quality have been greatly improved, and it has been widely praised by all sectors of society. In terms of personnel system reform, the company continued to deepen reforms in accordance with the overall deployment and requirements of the superiors, combined with the actual situation of Xinxian Communications, and gradually established a long-term mechanism in line with the management requirements of listed companies; correctly guided employees to participate in job competition, and steadily promoted the active work of personnel restructuring. Carry out, fully mobilize the enthusiasm of employees, participate in the development of various business of the enterprise, and ensure the steady progress of the company's reform and development work. After the company implemented the corporate operation, all the work of our company was in the forefront of the city. According to the performance appraisal method of the city company, the overall performance value of our company ranked in the forefront of the city.

Third, strengthen management, grasp norms, and build communication service brands

In the development of communication, Xinxian Communication is brave and eager to compete. When providing services to the society and customers, Xinxian Communication also strives for the upper reaches. All employees of the company firmly establish the service tenet of "customer first, honest service", regard service work as the lifeline of enterprise survival and development, change passive service as active service, and improve communication service quality and service level. After the company changed its name, Houxin County Communication took the implementation of the "customer first, honest service" service concept as the focus of work. The company formed a service that is a strong awareness of each employee's duties. At the same time, the establishment of the business front desk as the focus, later Taiwan's support and network service-based service system has implemented a series of measures to improve services: implement the "first question responsibility system", be responsible for the customer; send free long-term and Xiaoling call charges to users; The large customer service mechanism implements “one-stop service” and on-site service for major customers and important customers of the party and government, and provides tailor-made communication service solutions for customers; and launches new services such as “10060” comprehensive service hotline. A series of measures have fundamentally improved and improved the quality of communication services in Xinxian County and established a good corporate image. At the same time, the company always regards improving management level and enhancing comprehensive ability as the entry point for the construction of the workforce, and pays close attention to the improvement of the quality of the workforce. In 2004, our company revised the “New County Communication Branch Communication” in accordance with the “Interim Measures for the Administration of Service Supervision of Henan Communication Company” issued by the provincial and municipal companies and the “Implementation Rules for the Service Supervision of Xinyang Communication Branch”. The Service Quality Award and Punishment Measures further improved the service rules and regulations, strengthened the management of service work, and incorporated service work into performance appraisal. First, it has increased the handling of customer complaints, established and improved the service supervision and evaluation mechanism; second, continued to implement the “first question responsibility system”; third, in accordance with service standards, standardize window services, strengthen the supervision of various units, and fourth, earnestly carry out Good behavior review activities, and constantly improve service levels; Fifth, strengthen the management of service work. In order to enable all units to understand the shortcomings of service work in a timely manner, the analysis and analysis of production and operation held monthly will report the handling of service work complaints and penalize the responsible units. Through strengthening the supervision of service work and increasing penalties, effective rectification measures have been formulated to promote the standardization and individualization of service work. At the same time, our company printed the service rules and regulations, the first question responsibility system, the 10060 service, the tariff standard and other relevant contents into brochures and distributed them to the employees, strengthening the learning of employees' comprehensive business knowledge, effectively promoting the company's service level and the quality of the staff. Overall improvement.
Fourth, the combination of prevention and control, and the achievement of safety production

Safety production is the fundamental guarantee for ensuring internal stability and promoting the sustained and rapid development of various businesses. In the past few years, Xinxian Communications Branch has strengthened the organization and leadership of safety work, and implemented a first-level target management system. The company increased capital investment, conscientiously carried out safety protection and supervision, and earnestly implemented the rules and regulations for safety production. Effectively promoted safety work and achieved remarkable results. In the safety work inspection, he was repeatedly praised by provincial and municipal company leaders.

In recent years, in accordance with the unified deployment of provincial and municipal companies, Xinxian Branch has conscientiously implemented the policy of “safety first, prevention first”, earnestly carried out the “safe production week” publicity activities, and actively grasped the system construction and safety knowledge. Propaganda and popularization have prevented all kinds of work-related injuries, fires, major traffic and communication accidents from happening, and we have done a good job in safety production and achieved the goal of no safety and no accident for many years. First, the company set up a safety work leading group with the company manager as the team leader, established and improved various safety rules and regulations, and signed the responsibility statement for safety work at all levels. The second is to increase supervision of safety work and do a good job in basic work. This year, we carefully organized employees to carry out fire drills, earnestly studied fire protection knowledge, the New Road Traffic Law and legal knowledge, and effectively improved employees' safety awareness and prevention skills. Third, actively carry out the system construction and safety knowledge publicity and popularization; Fourth, cooperate with the public security organs to increase the intensity of cracking down on communications facilities, effectively combating the arrogance of criminals, and ensuring the safety of communication lines and the improvement of network operation quality. Protected corporate property and avoided economic losses.

5. Selecting a genre to grasp the creation, and building a spiritual civilization

In 2004, under the circumstance of severe market competition, the party general branch of the company always adhered to the two civilizations. On the basis of the establishment of civilized units in 2003, it continued to carry out the activities of creating provincial-level civilized units, and the pace of reform from communication enterprises continued. In-depth and speed up the strategic height of modernization, the creation of civilized industry activities as a major event to the important agenda of the company's work, and into the annual master plan and target management communications production work with deployment, the same inspection, the same assessment. Under the situation that the development and business indicators have doubled year after year, Xinxian Communication Branch has further strengthened the training of employees' communication skills, professional ethics, service etiquette, etc. The work style of employees has changed significantly, and the work efficiency and service quality are very good. Great improvement has been widely praised by the community. In terms of strengthening the construction of the work style, they took the strengthening of the construction of the wind as an entry point for improving services and improving the level of communication services, and formulated an implementation plan for the implementation of the work style, which has achieved remarkable results in the construction of the work style. First, intensify the assessment, pay close attention to the standardization of service construction, and better solve the hot and difficult problems that the people have strongly reflected. The second is to continue to implement the service commitment system. Through the propaganda channels such as television, newspapers, and banners, the “Service Commitment Standards” for service work were announced to the public, and the supervision of all sectors of society was consciously accepted, which effectively promoted the improvement of service quality. The third is to carry out the activity of “honest and trustworthy, ethical standards and tens of thousands of families”, and earnestly carry out the evaluation activities of the company's democratic behavior. Through telephone and door-to-door consultation, we have learned and mastered the problems and deficiencies in user needs and service work, and promoted the improvement and improvement of service work, which has been well received by the majority of users. In the creation of civilized units, we have carried out the competitions of “civilization team”, “civilization department”, “youth position expert”, and the knowledge contest of “honest and trustworthy ethics and ethics into 10,000” and patriotic education activities as the carrier. It has cultivated employees' sentiment, cultivated the team spirit concept of employees, established the overall image and dedication of employees, mobilized the enthusiasm and creativity of employees, enhanced the cohesiveness and centripetal force of the company, and further enhanced the enthusiasm of employees for their dedication and dedication. At the same time, we pay attention to the construction of hardware. This year, the company has carried out the decoration and degeneration of the Changtan store, adding business windows and charging terminals, which greatly facilitated the communication business of the vast number of communication customers; we have effectively strengthened the construction of the office environment, and successively purchased flowers and trees, and the green environment area reached More than 1,200 square meters, praised by the Municipal Civilization Commission in the acceptance of provincial civilized units.

In recent years, under the cordial care of the provincial and municipal civilized committees, with the specific guidance of the county party committee, the county government and the county civilized committee, the civilized unit of the Xinxian Communication Branch has achieved remarkable results and has won the “City Civilization”. "Units", "Advanced Units for Municipal Health", "Advanced Units for Archives Management of Provincial Enterprises", "Advanced Units for Ideological and Political Work" at the Municipal Level, "Advanced Units for Implementing the National Fitness Program", "Advanced Units for Municipal Communication Fire Safety" , "Advanced Unit of May 1st Labor Award", "2002 Advanced Unit for Comprehensive Management of Social Security" and many other honorary titles. At the same time, the company's party branch, league branch, and trade union were respectively awarded the city and county advanced branches and advanced trade union organizations, and the county-level "1+1" advanced units for poverty alleviation. The company has successively won 10 provincial and municipal advanced production. , outstanding party members, outstanding members and other honorary titles. In 2004, it was awarded the “May 1 Labor Certificate” advanced unit by the Xinyang City Federation of Trade Unions. The Communist Youth League Xinyang Municipal Committee awarded the honorary title of “Youth Civilization”. This year, the provincial-level civilized units were successfully passed the acceptance of the provincial and municipal civilized committees.

December 20, 2004