North University of China team building program

Under the guidance of Mr. Jia, we realized that our team is still not a true team, it can only be regarded as a group. Under the discussion of all our members, we have developed a team building plan based on objective conditions. The program is divided into two parts: the construction of the knowledge team; the construction of the Zhicheng computer club. The reason is that the members of our team know that they understand each other, cooperate with each other, cooperate and coordinate. If you build it into a society, there are too many team members, and it is difficult to form cohesiveness, loyalty and mutual trust, which is not conducive to management. Therefore, it has supplemented the “Zhicheng Computer Club”. We want to build it into a community. It is not only a field for students to learn computer knowledge, but also a good helper to buy computer products, or to promote the sales team.

Construction of the knowledge team

Team Type: A multi-functional collaborative group that combines dispersed individuals into an organic whole with specific functions.

member

team

Team spirit

Condensation

inherited

Team goal: 1 Develop teamwork skills and personal strengths

2 provide quality computer services for the majority of students

3 Get involved in society and make our world more open

Teamwork:

Enterprising: relentless pursuit, hard work;
Cooperation: overall collaboration, symbiosis and win-win;
Innovation: Be brave in innovation and keep pace with the times;
Professional: Continuous learning, pragmatic and specific.

Number of teams: 8 people

Team staff:

Person in charge: Zhu Leike

Members: Bai Xin, Lu Qin, Yang Lei, Xue Shiming, Liu Xueliang, Zhu Chen, Ma Beichao

Team logo:

Role Assignments:

Leader: Develop team plans, motivate team members, external contacts, coordination

Explorer: Presenting new ideas, new ideas

Evaluator: Analysis and evaluation of recommendations to members

Communicator: Good interpersonal relationship, good at communication

Controller: Check the details and strive for perfection

Technician: Understand relevant technology and knowledge

Integrator: Recording and synthesis, induction program

Maintainer: Handling external conflicts and collecting new information

Organization Department: Contact Biostar, agents, school related departments, student organizations; management team,

Customer, product information; analysis and control team capital expenditure and income

Propaganda Department: planning and promoting sales activities; formulating product promotion strategies at various stages; responsible for publicity activities

Preparation for related matters

Sales Department: Sell products according to promotional activities; develop corresponding sales plans for different customers at different times; train salesmen

Technical Department: Responsible for product after-sales; and regular return visits to customers, collecting customer opinions; management

"Northern University Yingtai Club" qq group

Lu Qin: He once served as a cultural and entertainment committee member in the class and organized group activities many times. His popularity is good and his friends are extensive.

Xue Shiming: As a study committee member in the class, he has excellent grades and is good at mathematics statistics.

Yang Lei: The vice-president of the Student Union reporter station has published many reports and loves photography.

Liu Xueliang: Active thinking, strong ability to innovate, and thoughtful.

Bai Xin: I have promoted telephone cards and mobile phone cards in the school and have good sales ability.

Zhu Leike: I am familiar with digital products, like computers, have a wide range of contacts, and are good at planning organizations.

Ma Beichao: Computer diy enthusiasts, have a good reputation in the department.

Zhu Chen: I have a strong interest in computers and are pragmatic.

Team Leadership: With teamwork as the core, the responsible person sets the near-term goal according to the current situation, and all members work together to achieve the goal and work toward the ultimate goal.

The person in charge must also do 1. Coordinate the relationship between team members and ensure team cohesion

Force, discipline

3. Promote the combination of various capabilities in the team and improve the technical level

4. Do a good job of connecting with the outside and let the team continue to develop.

5. Create opportunities for members of the team

Team system

In order to strengthen the management of the team, achieve work goals, improve performance, and institutionalize member activities, these regulations are formulated.

Scope of application:

All members of the team shall abide by the system and, unless otherwise provided, shall be governed by the system as defined in these Measures.

1. Attendance management:

All members shall participate in the event, meeting, and sign-in on time in accordance with the notice. If you are unable to participate, you should contact the person in charge in advance.

2. Job responsibilities:

Organization Department: Maintain contact with Biostar, agents, school departments, and student associations;

Management team, customers, product information, and on time; control activities

Calculate, grasp the income and expenditure; check the statements and documents on time.

Propaganda Department: planning and promoting sales activities; formulating product promotion strategies at various stages; responsible for publicity

Preparation for activities related matters.

Sales Department: responsible for completing the sales targets of the area under its jurisdiction; supervising and directing sales personnel to perform tasks; controlling inventory and accounts receivable; reporting the following forms on time: a, sales report; b, collection report; c, sales weekly report, Monthly report; regular understanding of dealer inventory and quotation; customer order delivery supervision; return processing.

Technical Department: Provide relevant technical support, improve after-sales service; visit customers on a regular basis to improve service quality and inspect sales work and product reputation.

salesperson:

Basic matters

a, should be in a friendly attitude with customers, and pay attention to the neatness of clothing.

b. Secrets of the team's various sales plans, marketing strategies, etc., must not be disclosed to others.

c. Do not accept customer reception for no reason.

d. There must be no misappropriation of the payment received.

e. The selling price of sales personnel shall be subject to the prescribed selling price, and the selling price shall not be arbitrarily changed. If there is a gift, it shall be handled in accordance with the regulations.

Sales matters

a, adhere to the team spirit

b. Understand product performance, specifications, price, and instructions for use.

c. Properly handle customer complaints in a timely manner.

d. Visit customers regularly and gather the following information:

a, product quality response.

b, the price of the reaction.

c. Consumer usage and market demand.

d. Reaction, evaluation and sales of competitive products.

e. Investigation of new products.

3. Sales management

3.1 Sales Week Report

The salesperson performs the sales work according to the plan, and fills in the weekly work content in the Sales Work Week Report.

The Sales Work Week Report should be reviewed by the sales department every weekend as an individual performance review.

3.2 month sales performance table

At the beginning of each month, the sales department should count the "Monthly Sales Performance Table" of the previous month, and submit it to the supervisor for approval.

3.3 Customer Management:

Sales personnel should fill out the Customer Information Card to enhance service quality and subsequent sales.

The sales personnel should conduct interview investigations according to the customer's situation, and can collect customer information in the form of on-site visits, telephone calls, and mail visits.

3.4 Note for visits:

Clothing appearance, words and deeds should reflect the team's first-class image.

As much as possible to establish a certain degree of personal friendship, become a core customer.

Small items can be given as needed during the visit.

The visit should submit a customer visit report within two days and submit it to the supervisor for review.

The items promised during the visit are processed immediately.

The sales personnel should fill in the “visit plan” in the “visit plan” and submit it to the supervisor for review before the end of each month. After review by the supervisor, the salesperson shall implement the plan according to the plan; the supervisor shall ensure the inspection.

4. Member assessment: 1. Attendance, the enthusiasm of members to participate in the work;

2. Work performance, teamwork;

3. Customer complaints and praises;

4. Special performance.

5.1 incentive method:

The basic principle:

The principle of material interests, the establishment of a reasonable salary system.

According to the principle of distribution according to work, it reflects fairness.

Randomly create incentive conditions.

Incentive method:

Training and salary;

Work level: According to the working years and performance, the sales staff is divided into different levels, each level has different rights and responsibilities and work permission.

Reward and recognition: Reward excellent sales personnel through material means, such as promoting advanced deeds, issuing souvenirs, and commending the conference.

5.2 Punishment rules:

The basic principle:

Point out the member’s mistakes in time and supervise him to correct;

Saving the damage caused by the error;

Ensure the team's advanced nature and the goal is correct.