Bank work experience

Part 1: The experience of bank work experience essay

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day, new things appear and new situations occur. This requires us to work hard to change ourselves and better plan our careers. Learn new knowledge, master new skills, adapt to changes in the surrounding environment, and now build behavior to further strengthen the management of the whole floor counter services, improve the quality of counter service, and shape the good corporate image of the state-owned commercial banks of the Construction Bank, promote and promote the whole A lot of efforts have been made in the reforms and the construction of modern financial enterprises, and the management methods and counter service standards for the counter services of the whole bank have been formulated.
Seeing the huge potential of CCB development has increased our sense of urgency for our own business development. Below, I will check my own opinions and talk about the deficiencies that Mr. Zeng has made about our daily work status.
The service work of the bank requires us not only to have enthusiasm for the work, but also to have a heart of perfection.
In fact, the customer is the "examiner" we face every day. If our bank employees are lazy and scattered every day, their makeup is so sloppy, and even the words are indifferent and the attitude is blunt, then think about it, will you pay due respect to the staff at the counter? Answers, smiles, Courteous, amiable, noble and elegant, dignified and generous, calm and calm to be impeccable.
These are our service specifications. How much do we do with these norms? The attitude of customers to you is actually a mirror of your own words and deeds. Don’t always look at the mirrors, but should reflect more in the mirror. Where is the individual not good enough, and where needs to be improved.
As a front-office business person, I have reflected on some of the shortcomings proposed by the director. Due to the relationship between working years and age, I cherish the current job position. I believe that my business ability is still proficient and I can quickly handle it. Daily business, able to be careful and patient, to work hard, communicate with customers, resolve various contradictions, sometimes inevitably encounter unreasonable customers, be able to tolerate and understand him, and ultimately get customer understanding And respect.
The downside is that standing may not be standard enough, and you will always be reminded to correct it in your future work. There is also an effective suggestion for an old employee with a feeling for CCB. At present, the phenomenon of customer queuing is more serious. The feeling of entering the door is complicated and chaotic. I suggest that the lobby guide should be set up to answer customer questions and guide customers to quickly complete the formalities. The establishment of a comprehensive counter will make a reasonable connection and unification of the public business and private business, which will improve the efficiency of the teller's business handling, and can also alleviate the pressure brought by the customer queue to a certain extent.
In the future work, I will consciously strengthen theoretical study, learn professional knowledge, learn from my colleagues, and further improve my knowledge of the public business, and comprehensively improve the comprehensive business knowledge. In the guidance and help of leaders and colleagues, carry forward the strengths and make up for the shortcomings. Improve your ability to perform duties, and strictly demand that you develop yourself into a full-service bank employee.

Chapter 2:

The work of the cabinet is the most mundane. Many people have asked me if I regret choosing to work in the cabinet. Every time I always answer without thinking: "No regrets." Said to do a line, love a line. I think that since I have chosen to work in the cabinet, I will do it on the ground and meticulously, and strive to be an excellent staff. Therefore, in the work of the cabinet, I won the praise of customers and leaders with the service of high quality, skilled operation, unity and dedication, and won the “Top Ten” as “Quality Service Star” and X City Branch of X City Branch "Accountant" and other honorary titles.
As a staff member, I know the importance of working in the cabinet because it is a direct understanding of the customer window and serves as a bridge between the customer and the bank. Therefore, I have a strong sense of professional honor. In the work of the cabinet, I always insist on being a "hearted person." Learning business with humility, training skills with heart, patiently handling business, and eager to wait for customers. Under the increasingly fierce competition in the banking industry, we are all very aware that only the more patient, thoughtful and fast quality service can win more customers for our bank, win a better social image and absorb more deposits. .
Customers are always diverse, and I always focus on the customer, and strive to meet the reasonable needs of customers, and in the interests of the bank, the interests of customers. For example, when I apply for the current deposit receipt, I always pay special attention to the expiration date of the deposit slip. If it is not expired, I can see if I can handle it. If I can't mention it, I will try my best not to mention it for the customer; if the deposit slip is about to expire, It promptly reminds the customer whether to withdraw after the expiration, so that the interest loss of the customer deposit slip is reduced to the lowest point.
To be honest, with the patience of our staff, it is my greatest satisfaction to get a customer satisfaction. It is not uncommon for the secretarial tribe to pay for the customer after work. I always come to the company, not to perfuse or slow down the customer, and always manage every business with patience. Once, after work has passed, the last door is about to be pulled, I am preparing for the account. At this time, a customer hurried in and asked if he could still deposit. When he approached my counter, I got up and said hello, and immediately asked him to fill out the deposit slip. He told us that he had already run with cash. Several banks, the other said that they had been unable to save after work, but in desperation, he had to go home with cash, but felt that it was always inappropriate, so he went to x Bank with a try and thought that he could still save. I took the cash from the customer and quickly went through the deposit business. Before leaving, he said sincerely: "I have no worries now, thank you very much." I am very happy to hear that, in fact, I just did a job that the counter staff should do.
However, in the work of the cabinet, not only need a patience, but also need an enthusiasm, really urgent customer urgency, think of the customer's thoughts, and try their best to solve problems for customers. I remember that there was an afternoon shift. I went to the business office early. I tidy up the bank acceptance bill that I had just opened in the morning. When I was tidying up, I suddenly felt a voice coming from outside the counter. I was busy standing out from the seat. When I got up, I found a face-faced aunt standing outside the counter, looking at me in a hurry, but I was not working at the time. My tail box was not present yet. I had to ask my aunt to go to another full-day class. The savings counter went to the office, and at the time of the peak business, all the counters were crowded with customers. Aunt is still standing outside my counter, driving on the counter with both hands, and telling me that she is very uncomfortable, I need to take money to go to the hospital to see a doctor, looking at the aunt's pale face, I can see that she is really sick. I can't bear to reject her anymore. Then I can see that the two colleagues who are sitting in the class are too busy. When I feel helpless, I suddenly think of the money in my pocket or can pay the aunt's money. I quickly went through the withdrawal procedure for my aunt. Aunt said with tears: "Thank you, thank you...". In fact, in the work of the cabinet, unexpected things like this happen from time to time. I still remember that there was a morning shift. After I went through the business, I found that there was some chaos on the counter. I just sorted it out and suddenly found that there was a stack of paper money wrapped around the counter box next to the receipt box. I took it in and counted it, just in time, I immediately reported the matter to the sales manager. The sales manager said that I would temporarily take care of it for the time being. After about an hour or so, I came to a middle-aged customer, who was anxiously wandering outside the counter, as if looking for something. When I called him, I knew that he had just lost money. So I called the sales manager. After some careful verification, I confirmed that the owner was him. I returned the money to him and asked him to close it in person. The customer said with excitement: " You x Bank is really good! Thank you so much." I finally breathed a sigh of relief when I finally returned to the original owner.
It seems that the work at the counter is simple, but it is not easy to do it. Good service attitude is important, but excellent business quality is also essential. In general, you must not only practice business skills, but also learn more about business. Although I am not the best in this regard, I hope to do better. In the big family of the branch business department, there are many colleagues with high level of business and comprehensive business. I can ask if I don’t understand, and I ask for it humbly. I have learned a lot from them and enriched my experience in the cabinet. . With the increase in the types of business, the business volume of the business center is getting bigger and bigger, and the work is very busy almost every day, but I actively collaborate and communicate with colleagues. Although it is hard and exhausting to work overtime, we always have no complaints.
As an x-banker, I will seriously implement the "three represents" and build a foothold on this post to contribute to the better tomorrow of the bank.

Chapter three:

In xxxx years, I am full of the yearning for the financial cause and pursued into the xxxx branch. Here I will release the energy of youth and ignite the dream of the cause. Time flies, it has been a year since xx branch. In this short year, my life has undergone tremendous changes, both in work, in learning, and in thinking.
In the xx branch, I am engaged in one of the most mundane jobs - the teller. Some people may say that ordinary tellers talk about careers, no, they can do a brilliant career on the counter. Excellence begins with ordinary, perfection comes from seriousness. I love this job and use it as a starting point for my career. As an ABC employee, especially a front-line employee, I deeply feel the heavy responsibility. The counter service is a “civilized window” that shows the good service of the ABC system. Therefore, I am full of enthusiasm, sincere service, sincere service, and win the trust of customers with her positive working attitude.
Yes, among the employees of ABC, the tellers are the groups that directly face the customers. The counters are the windows that show the image of the ABC. The daily work of the tellers may be busy and monotonous. However, in the face of all kinds of customers, the tellers should be skilled and enthusiastic. Day after day, with thoughtful service, customers can truly appreciate the sincerity of the farmers, feel the warmth of doing business in the Agricultural Bank, such work is extraordinary, I am proud of my position! To this end, I ask myself to do the following: First, master the excellent business skills, do not relax business learning at all; second, maintain good professional conduct, abide by national laws and regulations; third, cultivate harmonious interpersonal relationships, and colleagues Get along with each other; the fourth is to clearly understand the self, win the arrogance, and defeat.
Since I joined the work, I have been based on my position, working hard, learning business knowledge, and consulting with experienced colleagues. Only in this way can we really do the work that can stand the test of time. The little things that made me realize that as a front-line employee, I am destined to be ordinary, because he can't use the blood of the soldiers to smash the muzzle like a rushing warrior, bombing the bunker, leaving a hero's name for the world to proclaim. It is not even possible to broadcast summer harvests like farmers, and to harvest autumn harvests in summer. There is always a fixed harvest. Some are only repeated day after day, year after year, such as deposits, withdrawals, account entry, collection and release, marketing maintenance, ushered in such boring operations and complicated matters. In this ordinary post, let me deeply understand that greatness is in the ordinary, ordinary people can be dedicated, dedication to our enthusiasm, dedication to our sincerity, dedication to our youth. Ordinary we can create a wonderful sky, no foundation, no high-rise, no ordinary, great! The value of life can only be sublimated and perfected in the ordinary dedication.
In the process of serving customers, I always insist on “thinking what customers want, urgency for customers, and worrying about customers”, providing customers with comprehensive, thoughtful, convenient and efficient services to achieve operational standards. Service specifications, politeness and decent manners have left a good impression on customers and won the trust of customers. In the actual handling of business, under the premise of ensuring compliance with the rules and regulations of the Bank, we can flexibly grasp the marketing method, provide customers with certain convenience, and provide personalized and fast service to customers flexibly and appropriately.
Perfection comes from seriousness. Based on the excellent service of the counter, we try our best to provide customers with more thoughtful services. Because there are no discerning customers, only imperfect services. In my daily work, I actively study new knowledge, new business, theory and practice, and master the various service skills. I started from a small matter, when doing business, try to be fast, accurate, and efficient, let customers wait less, run less, ask less, and provide customers with timely, punctual, regular, and always-on services.
Youth is the most precious time of life, because you are full of ambition and energy, because you dare to dare to do it, and you are energetic because there are too many dreams and hopes! But in my opinion, the preciousness of the youth still includes the unremitting pursuit of integration with the team, the lofty moral cultivation, and the strong will, but also the ability to withstand the ordinary, based on the ordinary, indifferent to fame and fortune, and courage!
Today, we are concentrating the youth of the fire to the ordinary ABC position. The Agricultural Bank of China is moving forward step by step in this youthful alternation. In her clear annual ring, it will also deeply imprint the mark of our youth. Franklin has a famous saying: "Promote your career, don't let your career drive you." Today, I am here to promote my career. This stems from my pursuit of the value of life and my passion for financial career. Because I know that as a growing youth, only by combining personal ideals with the development of the agricultural industry can we give full play to our work enthusiasm, initiative and creativity, and realize our own in the process of creating a better tomorrow for the Agricultural Bank. the value of life.

Chapter 4:

When the service hears the words of smile, someone will think: Everyone has a face, and every face will laugh. Is there anything worth talking about? I believe that everyone has had the experience of encountering a cold face. At that moment, have you not longed for the smile of Sun Ruoguang?
In fact, smile is the most beautiful flower in the world. Smile is the spring ofever between people. Its power is so great that when you face it, you can't be angry, can't bark, can't blame, and can't refuse.
Nowadays, many industries are advocating smile service, so many people painstakingly practice on the mirror, trying to practice a Mona Lisa-like smile, but it is not until the training of the gang to swell to realize that the smile is not like counting money or planning It can be learned from the disk. Smile is not a professional smile, but an emotion. It can also be said to be a kind of temperament. It is a manifestation of the positive attitude of the smiling person. It is the true and natural expression of their filled inner world. .
I have a colleague who has been in the business for three years. She has been rated as a civilized service model for many years, and it is easy and natural. Every day, as soon as she enters work, her face is filled with a sweet smile. She is drizzling, treating every customer and taking every matter seriously. Her smile for a few years is not practiced. It is derived from her positive outlook on life and full self-confidence. Imagine a sad life.
A disappointing person, a cynical person, how can there always be a smile, a question asked by the customer. How can people who have no confidence in the pressure of work come to laugh?
There used to be a tempered customer. Shame her in a vicious, unscrupulous language, and the young and energetic male colleague clenched his fists. If it wasn’t for work discipline, they would really rush out to talk to the unreasonable customer theory, and I Colleague, I saw her beautiful big eyes filled with tears of tears, but the bright smile on her face did not fade at all. She was still so gentle and not humble: "Please go back and check it out. "The result of this incident does not need me to say, everyone can guess, since this customer praised her as a "smile angel", her smile not only touched the customer, but also infected colleagues around, everyone said As long as you enter this business hall, it seems to be at the family of your loved ones.
An Indian proverb says: sowing a kind of thought, harvesting an act; sowing a behavior, harvesting a habit; sowing a habit, harvesting a character; sowing a character and harvesting a fate. Therefore, the reliable service quality, the commendable service efficiency and the satisfactory service attitude that we advocate are not a superficial thing. It should be the behavior of the ideas we planted and become our every letter. The habits and character that people should have, this kind of thinking is the collective sense of honor that “social prosperity, glory, and shame”, love and dedication, courage and responsibility, active life, optimistic and helpful character, this Not only our service philosophy, but also our living standards, only in this way, we can calmly bloom from the heart of the smile.
There is a poem, which is said to be seen in shops, restaurants, hospitals, airports, etc. in Paris, France. The effect is that it is not too hard to smile / but it can bring endless charm / beneficiaries become rich / The donor is not poor or it is fleeting but often leaves a permanent memory. The rich are rich but no one is willing to abandon. The poor are poor but no one can't give it / it is a wonderful representation of friendship / it gives fatigue to If you don’t know enough, you can give desperate courage. If you meet someone who doesn’t give you the smile you deserve, give him your generos generously, because no one needs more than someone who has never given someone a smile. It, if we do not use a smile in our lives, it is like a huge deposit deposited in the bank, but there is no passbook to take out this wealth.
Because smile has the power to penetrate the mind, it can eliminate all suspicions and misunderstandings, can release all the sadness and bitterness, let us smile and receive every good or fierce customer, smile and meet every one or sunny or The day of the rain. I often think that you are now smiling around me.

Chapter 5:

Whether the tellers can do the business according to the regulations, efficient and fast, and provide satisfactory services to customers, the mood of their work is very important. A good mood will make people feel that everything is beautiful, everything is understandable, it will make you more intelligently deal with all kinds of things encountered in the cabinet, and treat the problem more optimistically. With a happy mood, you will get along with your colleagues and customers. The work will be more effective.
So, how can we make us have a beautiful mood and a happy mood?
First, learn to appreciate yourself. Everyone has had such comparisons and sentiments in their lives. You envy me, I envy you, and I have forgotten to envy yourself. In fact, every one of us can conceive that when you are really in a bad situation, don't complain like Xianglin, so you can only let others look down. I want to understand, you can find that you are the most worthy of envy, praise, even if you are better than others, but you have to remember, gold is not enough, no one is perfect, you must be convinced You are the best, you are the richest! Spend more time reading some tasteful and meaningful essays, beautify your own state of mind, make yourself forget a lot of trivial troubles every day, and build a warm station for your soul. Weaving the fragrant days with flowers, weaving the bright days with the morning glow... Let the heart exile and let the heart fly. Talk to your best friends, appreciate his strengths, and sincerely praise his ability to do things. Accepting his appreciation and appreciation to you is powerful.
Second, learn to appreciate nature. When you get on the job every day, you have to face a variety of customers with different personalities. Faced with inexplicable ridicule and misunderstanding, you will suppress your feelings and affect your normal work in the long run. Take time out of the noisy city to return to nature, everything in the world, all spirituality, to the shores of the country lake, watching some flowers and insects fish in the forest stream, use the holiday to visit the famous mountains and rivers, rivers and lakes, and put yourself in the motherland Beautiful scenic spots. Set up a romantic and warm hut for your soul, irrigate your heart with the springs of Ganzi, wash your heart with the spring breeze, and purify your soul with the song of the birds. Feel the aura of all things in nature and cultivate your own soul.
Once again, learn to appreciate your work environment. As the saying goes, distant relatives are not as close as neighbors. A harmonious colleague and customer relationship will enhance your prestige, enhance your confidence, and increase your enthusiasm for work. Learn to look at all people and things with a positive eye. Always think about the leadership, the colleagues are good to you, the customers praise you, and look at the strengths of others with appreciation. To adjust and handle interpersonal relationships, to be flexible, sensitive, tolerant and humorous, to create a harmonious working environment and a good living atmosphere. Active, active and enthusiastic to achieve a beautiful life. If you are hated, it is also very generous; it is also calculated and calculated, and it is also very free and easy; Remember: For a moment, calm down and take a step back. You are not a fool, you have a wise life, you have a glorious life! Tolerance is respectable.
A good mood will make you have personality, creativity and cohesiveness. You will have good interpersonal relationships. You will have a good job in your work. You will have a close relationship with your customers, which will make your work more efficient and will enrich your life. Colorful. Therefore, the teller at work, I want to say to you: "Every day with a happy mood!"