Effective communication and learning experience

Effective communication and learning experience :

This time, I seriously studied Dr. Yu Shiwei's "Effective Communication" learning CD and listened to Dr. Yu's wonderful interpretation of communication art. With his unique vivid humor and profound explanations, Professor Yu has a concept of talking and laughing. The lectures in the philosophy of humor have benefited me a lot. After studying invisibly, I accepted the idea of ​​modern people communicating with others. Baptism on the code of conduct. At the same time, combined with my daily sales work, I reflect on some of the bottlenecks I encountered in communication, which enabled me to further understand how to communicate and influence the various subjective and objective factors that affect communication and influence communication. understanding. In order to deal with communication problems in the future, I opened a window in time, and my mood suddenly became clear.
Communication skills have never been an important factor in the success of modern managers. How to make communication a competitive advantage for managers and companies? How to establish a "communication culture" in the company? How to communicate smoothly with your boss, colleagues and subordinates at work? What is the most effective way to communicate? I have found the answer after watching Dr. Yu Shiwei's "Effective Communication".
Many times we feel that we have nothing to say to others, and we are afraid to communicate with others, especially with leaders. Now it seems that I might have this reason: on the one hand, I am not active enough. When you take the initiative to do something, your emotions will be mobilized and your mind will be more active. On the other hand, I am not prepared for the topic of communication. At the same time of communication, we must pay attention to the method of communication, consider the attitude, knowledge, social and cultural background of the communication object, correctly use the art of communication, and eliminate various obstacles. When communicating with others, you should listen more and talk less, at least listen to it later, master the skills of listening, don't interrupt each other, concentrate, don't criticize, stand on the other side, control your emotions; Have the ability to listen, listen to the front, and after the problem, can capture the information that can be communicated in the other party's speech.
If a team does not communicate, we will not be able to understand the progress of work between colleagues and understand the management ideas. Without communication, it is impossible to coordinate well and not do well, and the team will be dissipated. By learning communication skills, the world will become better, the society will be more harmonious, the team's combat effectiveness will continue to increase, and the cause will be more progressive.
Dr. Yu’s lecture has such a sentence: the more you learn, the smarter you are. Communication is an art, we need to learn; tell ourselves: listen, think, care for others, and communicate actively.

Effective communication and learning experience 2:

In the company's extensive campaign to become an excellent director, I carefully watched Dr. Yu Shiwei's "Effective Communication" CD and listened to Dr. Yu's wonderful interpretation of communication art. The effective communication management art provides an opportunity for our company management workers to learn and improve, which will greatly inspire and help the future management work.
As Dr. Yu said, the 21st century is a century of fierce competition. As a successful manager, not only must it have the ability to cope with problems, difficulties and setbacks, but also establish with customers, colleagues, partners and suppliers. Good interpersonal relationships, therefore, improving the personal communication art and operating interpersonal relationships become an important part of business success. Our company is currently at a critical stage of development. How to correctly implement the company's development strategy and seize the once-in-a-lifetime development opportunities requires us managers to improve their own quality and use all opportunities for learning to enrich their communication. The artistic level and the creative completion of the various tasks assigned by the company strongly promote the smooth progress of the company's various undertakings.
Dr. Yu Shiwei first talked about the purpose of communication. First, communication is to control the behavior of members. See if employees do what you want. If you don't communicate, you won't know. The second is to motivate employees and improve performance. The third is to express emotions and share frustration and satisfaction. The fourth is to distribute information, strengthen your information, and prevent information from breaking. This requires us to strengthen communication with employees in the usual work, and effectively guide the behavior of employees, which is conducive to the development of the company, constantly motivating employees to effectively improve work efficiency, sharing the lessons of frustration with employees and the joy of success, grasping Our work continues and benign.
The basic problem of communication is the mentality, which requires our managers to correct their attitudes, and how to improve their work efficiency and strengthen communication with employees. The basic principle of communication is concern. This requires us to always be concerned with the growth of employees, encourage employees to combine their own value with the value created by the company, and achieve a win-win situation between personal development and company growth in the work hard work. The basic requirement of communication is initiative. This requires our managers to actively communicate with employees. When employees have difficulties, they should actively support and actively feedback, so that the entire communication management is in a positive and smooth state. When communicating, we must pay attention to the method of communication, consider the attitude, knowledge, social and cultural background of the communication target, correctly use the art of communication, and eliminate various obstacles. Communication should also pay attention to the problem of communication between the top and bottom, when communicating with others, it should be more to listen to less, at least to listen to the front, to master the skills of listening.
Our company started from the coal mine and developed into a group company with coal as the main industry and cross-industry and multi-industry. This is both an opportunity and a challenge. The original management methods and concepts are far from meeting the needs of vigorous development. This requires our managers to take corporate development as their own responsibility, to continuously study and study, to combine the communication art they have learned with the actual management work, to absorb, enhance and innovate in practice, to adapt to the development of the enterprise and to improve the management level. This demand.

Effective communication and learning experience:

On April 21, 20xx, in the “Efficient Communication” training course prepared by the Group’s Human Resources Department and Nokia Regional Manager Yao Xueliang, we basically mastered some communication skills, understood the types of communication, and how to communicate. The need for effective communication and the importance of effective communication! We have benefited from the confusion that we have encountered in our usual work.
As a business person, every day's work is to deal with different people, it also requires us to communicate with different people, it is an indispensable part of our lives. Communication can resolve misunderstandings, communication can achieve cooperation, communication can promote work, and communication can bring benefits. However, communication is not that simple. Communication is also skillful, with a clear goal to reach a common agreement through the exchange of information, ideas and emotions. Passing communication information and solving problems means effective communication.
In the process of training, Mr. Yao explained how to communicate effectively from multiple angles and aspects, and supported the evidence through detailed cases. Why communicate? How to communicate? How to break through the barriers of communication? These questions are listed one by one. While these questions are being answered one by one, we understand how to communicate effectively. Communication is not difficult, the key is to master the communication skills. For example, when communicating with customers, you should pay attention to listening to others' speeches, but you should think more. You should not interrupt others' speeches or even criticize others in the middle. This is also a polite expression. When you argue with someone about something, you should talk less and listen to others. As the saying goes, words will be lost. If there is more talk, there will be loopholes. After he finishes speaking, you can catch his loopholes and refute his point of view. This is also a communication skill. Therefore, the art of communication is ubiquitous. If you want to communicate effectively, you must know how to use this art.
Among the arguments in the training, there are a few points that make us deeply touched. One of them is the use of “open questions” and “closed questions”. This is a kind of negotiation skill and an effective communication. At the same time, it also tells us that paying attention to the following problems in communication with customers will make our work more effective. That is: give customers a good appearance and remember And often say the customer's name, so that your customers have a sense of superiority, solve problems for customers.
The emphasis on employee training reflects our company's strategic policy of “emphasizing talents and cultivating talents”. In our careful listening, our training and learning has sounded the end of the bell in our reluctance. After the training, we each Individuals are still trying to communicate and learn from each other. This kind of training is a timely rain for our long-term business staff, and we hope that this kind of training can be carried out. Learning is valuable and training is wonderful. Through this valuable and wonderful training and learning, I think we can only contribute our own meager strength to the better development of our Zhongxin by our own intelligence and wisdom, hard work and diligence.

Effective communication and learning experience:

Through the study of Yu's "effective communication" course, I deeply realized that we should establish the concept of positive communication. We must realize that communication is two-way and not one-way. Communication is a concept, and communication is a necessary condition. There must be 7 words in a company, and it is best to stick it in the most prominent position in the office:
1. Automatically report the progress of your work and let your boss know;
2. Ask the boss about the questions, and answer the questions clearly, so that the boss can be assured;
3, enrich yourself, ability to learn, understand the words of the boss, to the satisfaction of the boss;
4, accept criticism, do not make the third mistake, let the boss worry;
5. When you are not busy, take the initiative to help others;
6, do not complain to accept the task, let the boss complete;
7. Proactively propose improvement plans for their own business progress, so that the boss can make progress;
These 7 sentences are also directly philosophical, which can reduce the contradiction between the superior and the subordinate, and facilitate better communication. In marketing, especially in China, more than 80% of them are related to marketing, which further reflects the importance of effective communication.
The basic premise of relationship marketing is to focus on and continuously pay attention to the needs of important customers. Salespeople deal with major customers, pay attention to communication skills, make visits when they think customers may be ready to order, invite customers to eat together, and ask customers to give valuable advice on their business. They should care about key customers, understand their problems, and be willing to serve them in a variety of ways, but also in a positive and effective communication.
Communication is very important in the sales organization, and the sales executive should pay attention to the following issues:
1. Barriers to communication.
There may be many reasons for communication barriers, but they can be roughly attributed to human causes and non-human causes. When the superiors issue instructions and express the predetermined goals and reward criteria, the lake is unclear, causing difficulties for the subordinates to understand. This requires the superior to treat people with sincerity, to speak straightforwardly, not to bend the corners, to give clear instructions, this is a human cause. The communication barrier caused. Non-human causes are mainly due to excessive information or poor communication channels.
2. Communication channels.
With a smooth communication channel, effective communication will become possible. Marketing executives should establish a benign two-way communication channel and maintain this smoothness and reduce communication barriers caused by non-human factors.
3. The role of communication.
Effective communication can create a good working atmosphere of mutual trust and trust. The superiors are willing to listen to the voices of employees and cultivate their subordinates. They can give support and help to the following members at work. Similarly, subordinates can also accept guidance from superiors and improve their work.

Effective communication and learning experience 5:

Communication is a bridge between people, and there is no platform for communication without communication. In the past, I always thought that with a "courtesy, sincerity" attitude, I could communicate well with people. It was not until the school arranged for us the course "Effective Communication Skills" that I learned that communication is not that simple.
First of all, it is self-introduction and interview. Self-introduction is divided into general social self-introduction and job interview self-introduction. In the ordinary social self-introduction, you can neither be euphemistic, nor bluff, frivolous and exaggerated. Expressing your sincere desire to know each other. Anyone is honored to be valued by others. If you are enthusiastic, the other party will be enthusiastic. The tone should be natural, the speech rate should be normal, and the voice should be clear. When you introduce yourself, you are calm and generous, and it helps to give people a good impression. On the contrary, if you show fear and tension, stutter, gaze, red face, and rush, you will despise others and communicate with each other. There is a barrier. When I introduce myself to the job interview, I feel that I only need to introduce myself briefly, because the resume is included. It is best to use a few words to introduce your expertise and ability, to show your personality, and to make your personal image clear, but you must insist on speaking with facts, not exaggerating. At the same time, we must also understand the culture and job requirements of the company, and have a logical and hierarchical sense of speaking. At the time of the interview, the clothing should be decent, the accessories should be small and refined, and the etiquette should be emphasized. Then, it is to shake hands and hand in business cards. Handshake is a part of communication. The strength of the handshake, the length of the posture and the time can often express the different courtesy and attitude of shaking hands to each other, revealing their own personality, leaving a different impression, and also knowing each other's personality by shaking hands, thus winning the initiative of communication. Helen Keller, a famous American blind niece writer, said: The hands I touch can resist thousands of miles away; others are full of sunshine and you will feel very warm. If you need to shake hands with many people, you should pay attention to the order of the handshake, by respect and humble, that is, the younger and the younger, the first elders and the younger generations, the first teacher and the later students, the first ladies and the later men, the first married and the unmarried. , first superior and then lower. Social etiquette should also be paid for the delivery, acceptance and storage of business cards. In social situations, business cards are an easy way to introduce yourself. The order in which business cards are exchanged is generally: "After the customer, the first, the first low and then the high." When exchanging business cards with multiple people, they should be carried out in the order of the position of the position, or from near to far, and should not be skipped, so as to avoid the fact that the other party mistakenly believes that there is a sense of thickness. When delivering, the front side of the business card should face the other side and the hands should be served. Eyes should look at each other, smile with a smile, and generously say: "This is my business card, please take care of it." After the introduction of the business card, you should not rush to deliver the business card after you have not figured out the identity of the other party, let alone The business card is distributed as if it were a flyer. Second, there is no lead group discussion. Since this group is a patchwork and does not specify who is the person in charge, the purpose is to examine the performance of the candidate, especially to see who will stand out from it, but not necessarily become a leader, because that requires real ability and confidence. There is still a full grasp. In the process, I feel that I will slowly become the leader of this group, thus exercising our leadership organizational skills, verbal skills and debating ability.
Finally, we learned about costumes and etiquette. In the public relations social activities of modern society, people generally think that “suits and shoes” is the formal clothing of modern professional men. In terms of job interviews, wearing suits is also the safest and safer. Therefore, suits are generally the first choice for many job seekers. Outfit. When wearing a suit, you should pay attention to: suit should be straight, shirt should be ideal, tie should be selected, leather shoes should be polished, socks should be long enough, hair should be clean and natural, coat should be convenient, briefcase should be simple, attention should be paid to hands and nails, and small ornaments should be Simple and suitable. As a young person, wearing a meter must first reflect youth and vitality. The first impression displayed in society should be generous and clean. Society is a big stage, complicated and complicated. There is a need for communication between countries, so there is diplomacy; there is a need for communication between units and units, so there is a connection; people need to communicate.