Effective communication experience

Part 1: Effective communication experience

Communication is a big topic, and it is a very important thing for individuals and businesses. The communication between one person and one company plays a very important role, which is true for everyone in the group and the company.
In this lesson, Dr. Yu Shiwei talked about communication: the purpose and meaning of communication, the communication principles that should be followed in reality, and the common forms of communication and considerations.
First of all, it is the four purposes of communication: stimulating, expressing emotions, circulating information, and strengthening information to prevent information breakage. There are also several popular examples: the management phenomenon of Japanese “old chicken with chicken”. ^^
People are good at expressing their own ways: some good talk, some good, some good. Being good at conversation does not mean being good at effective communication. For individuals, businesses and society, the criteria for evaluating effective communication should depend on whether specific communication is conducive to problem solving; whether it contributes to personal development and business and society. The purpose and significance of communication, for enterprises and individuals, he believes that the ultimate goal is to solve problems and solve problems in enterprises and society.
Communication is not about finding someone to talk at random. It has a basic problem - that is, a state of mind. Once a person is selfish, self, and arrogant, it is difficult to communicate with others. Therefore, few people are willing to chat with a arrogant person. ^^
In the process of communication persistence, local conflicts often occur, which makes the psychological feelings of both parties involved very tired. This kind of communication conflict problem exists in the lack of concern for the other party, [find the article or go to the ☆ secretarial writing network, more original! Note: Remove the middle symbol in Baidu search for the first website] I don't think about changing the position, that is, standing in his perspective to consider the problem, care about his situation; once he feels that you are thinking about his difficulties, it is easy to let Feelings resonate, and all problems are solved.
Therefore, communication is not a persuasion, but an infection, an image display, a manifestation of words and deeds.

Part 2: The Experience of Effective Communication

Through the study of “effective communication” for a week, I understand that effective communication is essential for both individuals and businesses. To be successful, one must learn effective communication.
Dr. Yu Shiwei first talked about the purpose of communication. First, communication is to control the behavior of members. See if employees do what you want. If you don't communicate, you won't know. The second is to motivate employees and improve performance. The third is to express emotions and share frustration and satisfaction. The fourth is to distribute information, strengthen your information, and prevent information from breaking. This requires us to strengthen communication with employees in the usual work, effectively guide employees' behavior, continuously encourage employees to effectively improve work efficiency, share the lessons of frustration and joy of success with employees, and grasp the continuous and benign development of work. direction.
The basic problem of communication is the state of mind. This requires our managers to have a correct attitude of communication. There must be no selfishness, self-esteem, and arrogance. We must strengthen communication with employees based on how to improve work efficiency. The basic principle of communication is concern. This requires us to always care about the growth of employees, pay attention to the situation and difficulties of employees, needs and inconveniences, pain and sadness whenever and wherever possible. This requires our managers to actively communicate with employees when employees appear. Difficulties should be actively supported and actively feedback, so that the entire communication management is in a positive and smooth state. When communicating, we must pay attention to the method of communication, consider the attitude, knowledge, social and cultural background of the communication target, correctly use the art of communication, and eliminate various obstacles.
Communication should also pay attention to the problem of communication between the top and bottom, when communicating with others, it should be more to listen to less, at least to listen to the front, to master the skills of listening. When the superiors release the task, they should carefully understand that there is a little vague and timely inquiry, so that the work can be correctly executed; when reporting to the higher level, we must explain the matter clearly, don't be timid; when the next level is assigned, we must learn to ask questions and make the lower level correct. Understand so that things can be done better.
Communication In addition to language communication, body language is also a very important part. Through the study of Professor Yu Shiwei's course, I also learned how to shake hands, how to hand, pick up business cards... In what occasions, which actions should be done and what should not be done, these small body languages ​​represent different meanings.
Therefore, communication is not a persuasion, but an infection, an image display, and a manifestation of words and deeds.

Chapter three:

In the company's extensive campaign to become an excellent director, I carefully watched Dr. Yu Shiwei's "Effective Communication" CD and listened to Dr. Yu's wonderful interpretation of communication art. The effective communication management art provides an opportunity for our company management workers to learn and improve, which will greatly inspire and help the future management work.
As Dr. Yu said, the 21st century is a century of fierce competition. As a successful manager, not only must it have the ability to cope with problems, difficulties and setbacks, but also establish with customers, colleagues, partners and suppliers. Good interpersonal relationships, therefore, improving the personal communication art and operating interpersonal relationships become an important part of business success. Our company is currently at a critical stage of development. How to correctly implement the company's development strategy and seize the once-in-a-lifetime development opportunities requires us managers to improve their own quality and use all opportunities for learning to enrich their communication. The artistic level and the creative completion of the various tasks assigned by the company strongly promote the smooth progress of the company's various undertakings.
Dr. Yu Shiwei first talked about the purpose of communication. First, communication is to control the behavior of members. See if employees do what you want. If you don't communicate, you won't know. The second is to motivate employees and improve performance. The third is to express emotions and share frustration and satisfaction. The fourth is to distribute information, strengthen your information, and prevent information from breaking. This requires us to strengthen communication with employees in the usual work, and effectively guide the behavior of employees, which is conducive to the development of the company, constantly motivating employees to effectively improve work efficiency, sharing the lessons of frustration with employees and the joy of success, grasping Our work continues and benign.
The basic problem of communication is the mentality, which requires our managers to correct their attitudes, and how to improve their work efficiency and strengthen communication with employees. The basic principle of communication is concern. This requires us to always be concerned with the growth of employees, encourage employees to combine their own value with the value created by the company, and achieve a win-win situation between personal development and company growth in the work hard work. The basic requirement of communication is initiative. This requires our managers to actively communicate with employees. When employees have difficulties, they should actively support and actively feedback, so that the entire communication management is in a positive and smooth state. When communicating, we must pay attention to the method of communication, consider the attitude, knowledge, social and cultural background of the communication target, correctly use the art of communication, and eliminate various obstacles. Communication should also pay attention to the problem of communication between the top and bottom, when communicating with others, it should be more to listen to less, at least to listen to the front, to master the skills of listening.
Our company started from the coal mine and developed into a group company with coal as the main industry and cross-industry and multi-industry. This is both an opportunity and a challenge. The original management methods and concepts are far from meeting the needs of vigorous development. This requires our managers to take corporate development as their own responsibility, to continuously study and study, to combine the communication art they have learned with the actual management work, to absorb, enhance and innovate in practice, to adapt to the development of the enterprise and to improve the management level. This demand.

Chapter 4: Experiences on Effective Communication Skills

Communication is a bridge between people, and there is no platform for communication without communication. In the past, I always thought that with a "courtesy, sincerity" attitude, I could communicate well with people. It was not until the school arranged for us the course "Effective Communication Skills" that I learned that communication is not that simple.
First of all, it is self-introduction and interview. Self-introduction is divided into general social self-introduction and job interview self-introduction. In the ordinary social self-introduction, you can neither be euphemistic, nor bluff, frivolous and exaggerated. Expressing your sincere desire to know each other. Anyone is honored to be valued by others. If you are enthusiastic, the other party will be enthusiastic. The tone should be natural, the speech rate should be normal, and the voice should be clear. When you introduce yourself, you are calm and generous, and it helps to give people a good impression. On the contrary, if you show fear and tension, stutter, gaze, red face, and rush, you will despise others and communicate with each other. There is a barrier. When I introduce myself to the job interview, I feel that I only need to introduce myself briefly, because the resume is included. It is best to use a few words to introduce your expertise and ability, to show your personality, and to make your personal image clear, but you must insist on speaking with facts, not exaggerating. At the same time, we must also understand the culture and job requirements of the company, and have a logical and hierarchical sense of speaking. At the time of the interview, the clothing should be decent, the accessories should be small and refined, and the etiquette should be emphasized.
Then, it is to shake hands and hand in business cards. Handshake is a part of communication. The strength of the handshake, the length of the posture and the time can often express the different courtesy and attitude of shaking hands to each other, revealing their own personality, leaving a different impression, and also knowing each other's personality by shaking hands, thus winning the initiative of communication. Helen Keller, a famous American blind niece writer, said: The hands I touch can be rejected thousands of miles away; others are full of sunshine and you will feel very warm. If you need to shake hands with many people, you should pay attention to the order of the handshake, by respect and humble, that is, the younger and the younger, the first elders and the younger generations, the first teacher and the later students, the first ladies and the later men, the first married and the unmarried. , first superior and then lower. Social etiquette should also be paid for the delivery, acceptance and storage of business cards.
In social situations, business cards are an easy way to introduce yourself. The order in which business cards are exchanged is generally: "After the customer, the first, the first low and then the high." When exchanging business cards with multiple people, they should be carried out in the order of the position of the position, or from near to far, and should not be skipped, so as to avoid the fact that the other party mistakenly believes that there is a sense of thickness. When delivering, the front side of the business card should face the other side and the hands should be served. Eyes should look at each other, smile with a smile, and generously say: "This is my business card, please take care of it." After the introduction of the business card, you should not rush to deliver the business card after you have not figured out the identity of the other party, let alone The business card is distributed as if it were a flyer.
Second, there is no lead group discussion. Since this group is a patchwork and does not specify who is the person in charge, the purpose is to examine the performance of the candidate, especially to see who will stand out from it, but not necessarily become a leader, because that requires real ability and confidence. There is still a full grasp. In the process, I feel that I will slowly become the leader of this group, thus exercising our leadership organizational skills, verbal skills and debating ability.
Finally, we learned about costumes and etiquette. In the public relations social activities of modern society, people generally think that “suits and shoes” is the formal clothing of modern professional men. In terms of job interviews, wearing suits is also the safest and safer. Therefore, suits are generally the first choice for many job seekers. Outfit. When wearing a suit, you should pay attention to: suit should be straight, shirt should be ideal, tie should be selected, leather shoes should be polished, socks should be long enough, hair should be clean and natural, coat should be convenient, briefcase should be simple, attention should be paid to hands and nails, and small ornaments should be Simple and suitable. As a young person, wearing a meter must first reflect youth and vitality. The first impression displayed in society should be generous and clean.
Society is a big stage, complicated and complicated. There is a need for communication between countries, so there is diplomacy; communication between units and units is required, so there is a connection; people need to communicate with each other, so there is communication. Communication is a pointed light that can correct the direction of our navigation at any time. It is because of communication that the language is so beautiful and beautiful, let communication enter your life, let the contradiction away from the human world, and hope that harmony can enter everyone's heart and bear a beautiful fruit.

Chapter 5:

First of all, I am very grateful to the company for giving this training opportunity. Especially for those of us who are technically born, management communication is a misunderstanding or lack of it. Through this study, we have the following benefits:
1. Regulate personal thought through management behavior. For technically strong departments, the IT department must have a set of standard and standardized technical instructions. 1. Hardware: standard network layout, computer maintenance technical standard manual, equipment maintenance plan, let technicians refer to technical instructions; 2. Software aspects: project feasibility analysis, solution analysis, system Process, the erp system used by each department should be the operating instructions of the system, standardize the operation process of the enterprise to standardize the operation process, and unify the thinking; 3. Internal technical authorization, assign the license according to the ability of the technician, the technology must be in the scope of the license Work inside to prevent system confusion. Standardization work will be the direction and focus of the future work of the IT department.
2. Identifying the company's own culture, the company's executives come from within the company. Strengthen the team building of this department, let the following technical staff have their own strengths, both division of labor and collaboration, to create an efficient team.
3. Communication is more human communication, spiritual support. The particularity of the printing and dyeing industry has created a number of evil groups within the company. The forces of each other are mutually exclusive and seriously affect the communication between the enterprises. 1. The individual feels that the production process is a production process that requires both division of labor and collaboration. Therefore, all departments should change their thinking, and a department in the communication has a fragmentation. The result of the whole production process is the result of the inability to transform. 2. Inside the department: the enterprise manager should put down the high shelf and listen to the voice of the subordinate employees, especially They are first-line technical employees, and their voices truly reflect the true state of production. Only when you understand the problem can you solve the problem effectively. At the same time, the subordinates must respect the manager's decision. In short, all departments should actively communicate.
We sincerely hope that the communication between the internal departments of the enterprise department and the departments and departments will reach a tacit agreement. The company's development can be step by step.