Executive front desk work experience

Part 1: The experience of the front desk of the administrative office

Since the end of May, the company has served as the front desk of the office. The front desk is a very important basic work. During the past six months, I have basically completed all the work under the care and help of the company leaders and colleagues, and constantly consulted the leaders. I learned from my colleagues and practiced my own practice. In the short term, I became familiar with the work of the company's office, clarified the procedures and directions of the work, and had clear working ideas. I have further improved my ideological consciousness in specific work. Formed a clear set of working ideas, able to successfully complete the tasks assigned by the leadership, in order to sum up the work experience, continue to carry forward the achievements and overcome the shortcomings, now the work of this period is briefly summarized as follows and work in the coming year plan. First, with a pragmatic working attitude, adapt to the characteristics of office work. As an important hub of the operation of enterprises and institutions, the office is a comprehensive department for communication, coordination and handling of work inside and outside the office, which determines the complexity of office work.
Formulation of the system 1. Under the leadership of the higher level, the “Overtime Management System” was revised and implemented in the work. 2. According to the company's previous implementation methods, the “Book Borrowing and Management Measures” and “Access Control Fingerprint Management Regulations” were formulated, which were implemented in daily work through the review of department leaders and the signing of various departments.
Everyday things 1. Responsible for the cleanliness of the chairman's office, the administrative general manager's office, and the tea room. 2. Responsible for courier reception, newspapers and magazines and letters, file printing, and answering and forwarding of switchboards. 3. Daily statistics of company employees and telephone verification project staff attendance. 4. Company employee book borrowing statistics and receipt. 5. Daily etiquette reception work.
Payment of utility bills: handling of corporate communications services
Complete the monthly office report by the 5th of each month and submit it to the Executive General Manager
Before the 8th of each month, refer to the attendance system to export the punch data record, complete the company's attendance summary form according to the received out-of-office approval form and leave form, and the daily name list, and submit it to the general manager for review. .
Before the 10th of each month, complete the application summary statistics of the departmental office supplies and the administrative general manager. Change the sales leaderboard in the middle of the month; before the 20th of each month, according to the results of the monthly star selection, make a monthly star photo and change to the bulletin board.
Communicate with the general manager and network administrator to determine the cost for the next month. Before the 25th, complete the department's budget statistics and submit it to the administrative general manager for review and submit it to the financial center.
Complete the inventory of office supplies and daily necessities before the 30th of each month. Submitted to the Chief Executive for review and submitted to the Finance Center before the 2nd of the following month.
On the first day of the month, the fifteenth tribute and flowers are purchased and the tribute is placed neatly one day in advance.
Registration of office supplies files and fixed tables and chairs files. The new year means a new starting point, new opportunities, and new challenges. In 2012, we must conscientiously sum up experience, guard against arrogance and arrogance, work hard, and strive to achieve greater work results. With a new work style, a higher work enthusiasm and a more dedicated work attitude, I am involved in the work of the office. Starting from small things, starting from the service, further strengthening the housekeeping and logistics services, providing basic services for the overall promotion of the company's development, and playing an administrative role in the realization of the company's overall annual work objectives.

Part 2: The work experience of the front desk

I. Daily work 1. The work of detailing, organizing, and standardizing the front desk is trivial, sending and receiving faxes, mails, newspapers, maintaining office equipment, delivering water, and receiving different visitors. When I first came into contact with the work, sometimes when things get there, they will be able to cope with them, and they will be in a hurry. Although the work was completed, some details were not noticed during the work process, and things were unorganized. The efficiency is also low. After continuous exploration and summarization, I realized that in order to complete these tasks with high quality, we must first coordinate the work from the overall situation, and then start from the details, maintain a good working condition and improve efficiency. Only by constantly improving yourself can you be qualified for seemingly simple administrative work. Now, it is better to coordinate the work and try to handle the details of the work properly. We will strive to give you the most support and services in place, continuously improve our business level, and demand ourselves according to professional standards. At the same time, the standardization aspect needs to be strengthened, and I will pay more attention to this in my future work. 2, to maintain a good working state, the low is the king, the ground is low for the sea. The administration itself is a service and supportive job, especially at the reception desk. When there are customers visiting or the company has a large conference, the front desk will be responsible for some tea preparation and service work, to understand the needs of everyone, and to serve you in a timely manner. In the reception of other personnel, such as the delivery of newspapers, water, visitors to the staff, but also thoughtful service, reflecting the company's good image. Only by maintaining a good working condition can the quality of service be improved. In the course of my work, I ask myself to avoid negative emotions, keep in mind the duties of the work, always put my position at a suitable height, and put myself into the work in the spirit of serving others and improving their attitude. This is also a must for executives. 3. Learning to communicate and teamwork and communication is an indispensable ability in life. Working at the front desk requires dealing with many people inside, outside and in various departments and in society. Communication and good and effective communication are especially important. In this year's work, the communication is basically smooth, but there are also many problems in itself. When something happens, in many cases I lack motivation and initiative in communicating. Always spend time thinking about it, not knowing, communicating, and being passive when dealing with things. Therefore, it also wastes some time and reduces work efficiency. This is a very unprofessional side. Be proactive and solve problems in the first place. Not only can the work be done better, but it can also promote the quality of doing things without escaping, bravely moving forward, and being responsible for the end. In the future work, I will use this standard to ask myself and strive to do a better job. The company is a whole, and every employee is part of this whole. No matter what position we are in and what kind of work we do, we can't do without the cooperation between our colleagues. This requires us to have a team spirit. On the basis of good communication, we can work together with colleagues and work together to get the job done. This is working
I am deeply touched by the work. I will, as always, work together and actively cooperate, and strictly demand myself and do all the work well.
Second, to strengthen their skills and literacy in the school, first entered the workplace, in terms of ability and experience are not enough. After this year's study and accumulation, it has been able to ensure the normal operation of this post, but it still lacks a lot. I also look for deficiencies in my work, study hard, and develop my abilities. At present, I have learned relevant professional knowledge through ------- including the professionalism and ability improvement of the front desk, file management, administrative management and other related content. Knowledge in financial accounting is also lacking and learning is being learned. Through these studies, I have improved my skills to a certain extent, and I hope that I will have the opportunity to participate in relevant training in future work and improve my work skills to a greater extent. In my normal work, I will learn carefully about some of my colleagues' good working methods. I really feel that every leader and colleague around me is a teacher with different strengths. Everyone has something worth learning. local. Work skills are sometimes not only learned or made from books, but sometimes they need to absorb the essence of others.
Third, the work results and existing problems 1, the work results of office equipment, large buckets of water and other accounts have been established; catering, hotels, booking and other services are basically perfect; daily inspections, maintenance and smooth maintenance; All kinds of account reimbursement process specifications; other services, follow-up work in an orderly manner. 2, the problem is not refined enough: the front desk work is expensive, but there are many places I have not done this. In terms of service support, the hygienic maintenance of the conference room, the pantry, the reception hall, and the office lobby on the second floor was not in place. It was not able to find problems in time, let alone solve them in time. There are also problems with the reception cups and some service directions, and there is no convenient service for everyone. Insufficient execution: When receiving a leadership instruction and completing a certain job, there will often be a jam in execution. This is related to their own understanding of tasks and instructions, and their own problems and actions. Inefficient work: Due to its own knowledge structure and work skills, efficiency can't keep up with some work. For example, if some files are sorted out, it is impossible to complete the quality and quantity due to the lack of knowledge and skills of office software. There are other professional jobs as well. The above issues will definitely be resolved in the 2012 work. I have learned a lot during my one-year work. I am very grateful to the leadership for her tolerance and support. I have the opportunity to work and study, and continue to grow. In the next work, I will continue to work harder and strive to do more. outstanding.

Part 3: The work experience of the front desk

Since the executive department has been in the forefront for more than three months, the work can be summarized.
1 Do a good job in answering incoming calls, receiving visitors, and doing water booking work;
2 Do a good job of monthly attendance;
3 Do a good job in the management of the warehouse;
4 Do a good job in the company's file management;
5 Do a good job of uploading files on the company website;
6 Assist in the recruitment process;
7 Complete the temporary tasks assigned by the leadership.
In general, I have done my duty for the past three months, but there are also many regrets; the work is not saturated enough, and I don’t know what to do.
In the days to come, I will work hard to improve the quality of service, do things well, be efficient, and make mistakes. The service attitude should be good, and the receptionist should constantly accumulate experience and leave a good impression on the guests. When answering the phone, you should also constantly improve your language skills; clever questions and answers. Try to make every customer happy. Strengthen the study of etiquette knowledge; strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, it can answer customer's questions in a timely and accurate manner and accurately transfer calls. If you know that there is no one in a certain department, you will remind the caller, and briefly explain when someone may be, or within the scope of what you can, briefly answer the customer's questions, and also seize the appropriate opportunity to promote the company. Strive to create a good front office environment. To maintain a good image of the company's facade, not only must pay attention to its own image, but also maintain a good environmental sanitation, so that customers have a pleasing feeling.
I hope to do better in the days to come!

Chapter 4: Working experience at the front desk

At work, although I am only acting as an ordinary cashier, my work is not just as simple as collecting money. It is also a series of complicated programs. In the course of this half year, I found that I should be able to do a good job freely, no matter whether the work is heavy, busy or idle, we must use a positive attitude to complete each of our work, not because of the proportion of the workload. And complain, because complaining is useless. What we have to do is not to think things too bad, but to maintain a good mentality to face the team every day. Because a happy mindset will make us feel tired and boring.
During the work, I studied business knowledge hard. Under the guidance of the foreman, I quickly became familiar with the basic situation of the hotel and the post process of the cashier. From theoretical knowledge to practical operation, from the front desk to the reception, the customer service, bit by bit The accumulation of learning, in a very short time I have mastered the various business skills that the cashier should have.
There have been mistakes in the work. It was the supervisor and the foreman who gave me encouragement again and again, which made me more enthusiastic about my work. Mr. Millland once said that young people need to be encouraged by nature. Yes, it is this encouragement that makes me bravely overcome difficulties and make progress in my work. Since then, in the minds of the leaders, I have not been so fragile, and have become very strong. Because of my strong sense of responsibility and enthusiasm for work, I have been affirmed by the superiors. Let me come to the State Guest Club for an internship. I am not used to it. I feel that there is no restaurant in all aspects. However, after a period of tempering, I finally felt the pains of eating and suffering, and I was a person, this admirable famous saying. After a period of hard work, the leaders gave me a good evaluation and let me be the front desk. Receiving this important task, I was very happy at that moment, all the hardships. Tired is very valuable, at the same time, I feel a lot of pressure, the leadership is so valued to me, this is my trust, I think, I should work hard, do the responsibility I should do, this for me, Another new challenge.
During the nine months of my internship, let me know about the management and culture of the hotel. The one that I know the most is
1. service quality
For the service industry such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. The high level of service quality not only impresses the customers, but also lays the foundation for their visit again. Customers feel more honorable and establish a good brand and image for the company. In Kaiyuan, we see that hotel leaders attach great importance to the improvement of service quality. Even for our short-term interns, they must undergo strict etiquette training before they can be employed. Employees follow up training and guidance to continuously improve and improve their business quality and level. Department managers and supervisors often say to us: "Your every move represents our Kaiyuan, your image is the image of our Kaiyuan." It will never be wrong, it will only be us.". Only a sincere service will bring a smile to the guests."
2. Hotel culture
The omnipresent in the hotel is service culture, ceremonial culture, regional culture, food culture, culture of relief, etc. All the staff in the hotel are masters. All the guests come to the hotel will produce more or less to the hotel and the hotel. Dependence, in addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel people when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultural and conservation. The guests are tasting a dish, while the waiter is the lady who introduces the knowledge about the dishes in a sweet voice, including origin, circulation, features, new ideas, etc., which not only adds to the fun of the dishes, but also allows the guests to receive some New knowledge and information make them feel worthwhile on another level.
In any corner of the hotel is a courteous service staff, standardized operation, professional smile, courteous attitude, so that guests are free from the ceremonial culture. Individuals in society are always influenced by the surrounding people. The so-called people are divided into groups. The ceremonial culture not only enhances the quality of the hotel, but also affects the guests beneficially and enhances the quality and conservation of the whole society. When you arrive at a new location, you can't wait to learn more about the local culture, customs, and landscape features. The hotel people should be very familiar with this. The hotel is just a single building. Only in the context of the region, he has a rich heritage and a cultural background. For foreign guests, they come here or for the landscape features of this place, or for business, basically do not come to a separate accommodation. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of the landlord's identity. For example, introduce local tourism resources, such as the direction of the local business office. In this way, the hotel really becomes a window for the local to communicate with the outside world. There is also a kind of “solution culture”, which is the ability to help customers solve problems. The golden key culture is typical, satisfaction and surprise, and accomplish impossible tasks.
The cashier is a relatively important position in the hotel. It requires a strong sense of responsibility and good communication skills. This is very stressful for me. In the face of difficulties and pressure, I have not retreated, but instead Difficult, nine months after the cashier at the front desk, I can now say that I am qualified for the job, and I believe that I will do better in other similar work in the future.
The above is some of my feelings during the internship process. From the overall point of view of the operation and management of this hotel, I can generally summarize the following shortcomings from my nine-month internship:
First, we should change the traditional attitude towards employees. People are the main body of management, and this is what all managers should be obsessed with. The subordinate relationship in management is only a division of labor, not a relationship between domination and rule; on the contrary, modern management concepts tell us that management is a special service, and managers only have to do a good job at the subordinates to help subordinates at work. In the case of outstanding achievements, managers themselves will have management performance. The management of modern enterprises must adhere to the "three gods", that is: the city tastes customers and employees! An old employee said to the leader in the hotel's BBS: "Be kind to the staff, be a good leader, remember that you are not all managing the machine." I think this may be what every employee wants to say to the leader. Let's go.
Second, the enterprise lacks a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, and a company also needs its own corporate culture. The construction of corporate culture is not optional, but necessary for the survival and development of enterprises. When companies face a variety of challenges, they need to be able to work together and unite to overcome difficulties. For those enterprises that have not carried out corporate culture construction, they usually have a mess of sand. When they encounter things, they will think about each other's thoughts. No one really thinks seriously about the development of the company. In other words, they do not integrate themselves into the enterprise. Among them. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.
Third, enterprises lack an effective incentive mechanism and promotion system. Excessive focus on material incentives in hotel incentives ignores spiritual incentives. In fact, in addition to the traditional reward and punishment incentives, there are many incentives that our managers should learn from. Sometimes the leader’s smile or an appreciation for the employee is better than rewarding him with a salary increase!
The nine-month internship has become a thing of the past. The past successes and failures have become a past tense. We should not show off or grieve for them. We should adjust our mentality to meet the challenges of the future. The team is coming. Puzzle. There are many things to learn in life. What we have learned is still far from enough. Then we should be prepared for the next stage of internship. If there is a goal, the effort will be rewarded and the seeds will be planted. There must be hard-working cultivation and cultivation, so that we will have a bumper harvest.
Jinci Hotel is my first place to work in the society. During this nine-month internship, it is very important for me personally. From an intern who does not understand the world, I can now be independent. For all the difficulties and pressures, I am very grateful to the school and Jinci Hotel for giving me this opportunity. Finally, I wish all alumni of our school can realize their own life value in their own jobs.

Chapter 5: The work experience of the administrative front desk

1. Daily work at the front desk 1. The receptionist at the front desk is the first person to display the company's image. Since joining the company in April 2010, I have treated each visiting customer with enthusiasm in strict accordance with the company's requirements and directed to the relevant office. For the business personnel who sell on the door, they politely welcomed and archived the practical business cards and brochures left by them, so that they could meet the needs of future work. In the past 9 months, the total number of users received was about 600. 2, telephone answering transfer, fax copying and letter distribution to answer any call seriously, the accuracy rate reaches 98%; able to euphemistically and reasonably treat harassing calls, improve work efficiency; pay attention to whether the other party received the fax, whether it is complete and clear. When copying, please pay attention to the completeness of the copied materials to avoid missing the copy data. If there is a letter, it will be handed over to the relevant personnel in time. 3. Temporary incidents When the water in the drinking water tank is found to be insufficient, it will promptly call the Dahe people to deliver water. When the required items at the front desk are not enough, you will apply for purchase in time, such as: paper towels, copy paper, disposable paper, etc. When there is no ink on the printer, the printer will be notified by phone to add ink. When the office phone charges are running out, go to the store to pre-store in advance. If the items in the office are broken, such as: air-conditioning switch, bathroom light, will call the state-owned property in time, let the property master see the reason, you need to buy the equipment yourself to buy the property master to install; switch attendance machine failure problem directly contact the merchant After-sales solution, the telephone line has problems to help the telecommunications bureau to solve. In short, if you encounter problems, you will find a solution in time.
Second, the comprehensive affairs work 1, room, ticket ticket and birthday cake reservation project staff when you need to book a ticket or ticket, I will promptly contact the ticket, and continue to track until the ticket is sent to the company, to affect the travel of the staff free of charge; to the present Up to 70 tickets have been booked so far. For the leaders or colleagues who need to make a reservation in Zhengzhou on business, after booking the room, I will send a newsletter or call to the leader or colleague to confirm the hotel details; there is also the employee birthday cake reservation, the day before the reservation will confirm the time with the employee, birthday day Tell Wang Lanying to have a day blessing on OA. In 2010, he has accumulated 17 birthday cakes. 2. Document reorganization and office asset registration The training materials and confirmation sheets taken over by the project staff are all sorted out by the portfolio; the newly purchased books in the office will be stamped and then numbered to facilitate the assets. Management, there are 37 books in the current office; other office equipment are also registered in detail, and employees are also signed and registered according to company regulations when borrowing. 3, attendance statistics before the 25th of each month from the attendance machine to export attendance details, unclear places to send mail to check with everyone, and then statistical summary, can be sent to Wang Lanying on time. 4. Organize employee activities to organize employees to go to the Agricultural University activities every Wednesday at 5 pm, improve the awareness of the team through the activities, and exercise the body well. The weather in the near part is cold, and the number of people willing to go out is also reduced. Table tennis competition, but the effect is not particularly ideal, this is also the place to be improved on the one hand.
3. Other work While assisting in the completion of the work, it also assists in the work of other departments. For example, assist the software project department to bind the project document; assist the marketing department Xue Yiming, send gifts to customers, and make bids. In the process, I also gained some new knowledge.
Fourth, the lack of work 1, the purchase of office supplies did not be able to plan well, not enough comprehensive, only to see the lack of attention, this point you need to pay more attention to the future, more worry. 2. There have been mistakes in the attendance statistics process. Although it has been corrected at that time, it has not caused a big impact, but it also reminds me of the importance of carefulness. After the attendance is made, it must be checked carefully, and then confirmed and then sent out. There are also some letters of the same type. It is easy to let others think that you are a careless person. If the error is only occasional, it must be avoided. 3. The effect of organizing outdoor activities in the winter is very bad. In the middle, it is also discussed with Zhang Li in the indoor activities, providing chess, checkers and other activities suitable for indoor play, and organized and implemented, but this still does not reach outdoor sports. The effect of this situation is still under consideration.
V. Work plan for 2011 1. Improve their initiative and communication skills, be more careful, careful, and consider all aspects to better complete the work. 2. Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, it can answer the customer's questions in a timely and accurate manner, accurately transfer the phone; or, within the scope of its ability, briefly answer the customer's questions. In the past year, I have especially thanked Zhang Li for helping me. She has been eager to teach me a lot and trust me. I am honored to have such a colleague, and also for such a preferential treatment. The company is proud, 2010 Welcome 2011, resignation is now a new year. In this year, I have to be down-to-earth, earnestly complete my work and do my own little work for the company's development!