[Boutique] College student internship report essay

This article directory 1 college student internship report Fan Wen 2 college student internship report Fan Wen 3 college student internship report model article 1: college student internship report model

I. Internship purpose

1. Learn more about textbooks other than textbooks, deepen and expand the relevant courses you have learned, and improve your practical skills.

2. Consolidate the main business knowledge of the communication profession, improve the understanding of practical production skills, and deepen the specific understanding of communication-related products.

3. Through internships, deepen the understanding of communication products and equipment, and further familiar with the testing, installation and maintenance process of communication products.

4. Through the internship to understand the specific situation of the communication industry, on this basis, the theoretical knowledge and practice of communication majors are closely combined to cultivate practical work ability and analytical ability, so as to achieve the purpose of learning.

5. Enrich your work experience and lay the foundation for finding a job after graduation.

Second, the internship content

Company Profile 1. Company Profile

China United Network Communications Co., Ltd. Hebei Branch is a branch of China Unicom in Hebei Province. It consists of the former China Netcom Hebei Branch and the former China Unicom Hebei Branch. It is a full-service operation qualification of Hebei Province. Broadband communication and information services are leading operators. Since October 15, 2008, the original China Unicom and the original China Netcom officially merged and changed its name to China United Network Communications Co., Ltd. As a prefecture-level operation organization of New China Unicom, China Unicom and the nationwide Unicom people began a new journey of full-service operation. The merged China Unicom has the largest fixed-line network, broadband network and the second largest mobile network in the territory. It is the strongest comprehensive strength, the most abundant resources, the most complete business categories, and the most obvious business-wide operating advantages. Broadband communication and integrated information service providers.

2. Business scope

Mainly engaged in mobile phones, fixed telephones, PHS, broadband and information applications, information content, system integration and other communication and information services products. The company has 11 municipal branches, 183 county branches and marketing centers, and has more than 1,800 stores. It has more than 20 million fixed, mobile and PHS telephone customers and more than 3 million broadband customers.

Companies adhere to the "customer satisfaction as the standard, customer-oriented as the goal" service concept, vigorously promote standardization, differentiation, "one-stop", expert services, the establishment of a sound service quality management and supervision and evaluation system, the implementation of the public Commitments, appointment services, time-limited services and other measures, service standards continue to improve. The company has successively won the honorary titles of “National User Satisfaction Service” and “The 7th Consumer Trustworthy Unit of Hebei Province” awarded by the National Quality Committee of China Quality Association. In the review of the market in the past years, it has always ranked among the best in the service industry. The Qianlong Building has been named the National Youth Civilization for many years.

Main content of the internship

1. Responsible for feedback to customers, timely report and resolve problems. It is necessary to have a good attitude when answering calls. It is necessary to record the opinions of customers and forward them to relevant departments in time so that they can arrange personnel to solve problems in time.

2. Assist the predecessors to complete the installation and maintenance of the home broadband line to ensure the normal operation of the communication network within the jurisdiction. This very heavy work needs to go out and finish. Make an appointment with the customer in advance to ensure someone in the house. Pay attention to your words and deeds after you go to the door, and help customers solve problems as soon as possible. After returning to the work unit, we must do a good job of returning to work to ensure the efficiency of our work, and as a basis for assessment.

3. Do a good job in daily network maintenance. Be good at finding problems in your normal work and solve them in time to avoid big problems.

Third, the internship experience

Although this internship was very short, the work I was exposed to was very simple. I only assisted the work of my predecessors, did what I could, responded to the opinions of customers, and maintained the daily network, but still learned a lot of knowledge. And experience: be responsible for work, treat colleagues with a smile, learn to be open-minded, do not understand, ask questions, face decisive problems, answer patient questions, be patient, talk carefully, and work seriously. Through practice, I can better understand my own deficiencies, understand that China Unicom is inseparable from our lives, and the essence of China Unicom's work.

What makes me feel the most is the change of students to employees. In more than 10 years of study life, especially in the past four years, I have more time to study independently and freely, but as an employee, It is necessary to strictly follow the company's existing system, attend the task of division of labor on time, and at the same time, because of the frequent cooperation between departments, it requires employees to have strong communication and collaboration skills. This is the need to focus on exercise and study at work compared to the student period.

Answering the customer's phone seems simple, and there are actually many places worth learning. First of all, as a member of the customer service department, we must have the spirit of serving customers, listen carefully to the customer's calls, do a good job of recording, promptly transfer the customer's problems to the relevant departments, and solve the customer's problems as soon as possible. Secondly, when you follow the predecessors to check and repair the home broadband, you must first communicate with the customer, quickly solve the customer's online problem after the customer's convenient time, and patiently answer the customer's question. After the problem is solved, you have to do it. Good return visit work. Finally, the maintenance of the daily network is also very important, only to prevent the occurrence of large network line problems before the prevention, to maintain the customer's home broadband. Through the internship, I realized the fortunes of my work. Whenever there is a person who answers the customer's phone call, I arrange the on-site service in time, and treat some customers with bad attitudes to treat each other with courtesy. It laid a certain foundation for future work.

I have learned a lot of theoretical knowledge in the university for 4 years, but lack of practice. This short internship just made up for this vacancy, greatly improved my hands-on ability and ability to communicate with others, and let the knowledge I learned apply flexibly to my work. I also learned a lot of knowledge that I didn't learn at school, including the experience that my predecessors summed up in actual work.

This short internship has a great positive effect on my future career and helped me complete the transition from school to society and from student to employee. It will help me to better play my role in my own job in the future and do my best to apply what I have learned.

Part 2: College Student Internship Report Fan Wen

Since entering the university, the employment problem seems to always surround us and become a topic that can't be finished. In today's society, the big-character posters at the job fair always write “there is experience first,” but how much of our social life experience can be in the campus? In order to expand their knowledge, expand and socialize. Contact, increase the experience of individuals in social competition, exercise and improve their ability, so that they can truly enter the society after graduation, be able to adapt to changes in the economic situation at home and abroad, and be able to work well in life and work. To deal with all aspects of the problem, I walked into a private enterprise and started my social practice of this holiday.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned can be useful. If you only learn not to practice, then what you learn is equal to zero. Theory should be combined with practice. On the other hand, practice can lay the foundation for finding a job in the future. Through this internship during this time, I learned something I couldn't learn at school. Because of the different environments, people who come into contact with things are different, and what they learn from them is naturally different. Learn to learn from practice and practice from learning. Moreover, China's economy has developed rapidly and joined the WTO. The domestic and international economies are changing day by day. Every day, new things are emerging. When there are more and more opportunities, there are more challenges. The day before yesterday, I just learned. The knowledge that has arrived may have been eliminated today. The more China's economy is connected with the outside world, the higher the demand for talents. We don't just learn the knowledge we have learned in school, we must continue to live from life. In the practice of other knowledge in the middle school, we will continue to arm ourselves from all aspects in order to stand out in the competition and express ourselves.

During the period of practice, I helped to answer the phone, photocopy the materials, organize the files, invoice, etc., and feel the atmosphere of work. These are not felt in the school, and many times, I have to do some things from time to time. Things outside of work, sometimes to do some clean work, there may be teachers in the school to assign what to do today, what to do tomorrow, but here, not necessarily someone will tell you this, you must consciously do And to do your best to do your best, the efficiency of a job will be differently evaluated by others. In school, there is only a learning atmosphere. After all, school is a place for learning. Every student is working hard to achieve higher results. And here is the place to work. Everyone will work hard to get more rewards. Whether they are studying or working, there is competition. In the competition, they must constantly learn the advanced places of others, and they must constantly learn how others behave. To improve my own ability! I remember that the teacher once said that the university is a small society, but I always feel that the innocence of the innocence on campus, that sincerity, even in colleges and universities, students still retain the identity of students. When you walk into a business and get in touch with a variety of customers, colleagues, bosses, etc., the relationship is complicated, but I have to face everything I have never faced before. I remember that one of the problems reflected in the job fair held at our school is that there is a certain gap between the students' practical ability and the theoretical study at school. In this practice, I feel very deep about this. In school, there are many theoretical studies, and they are multi-faceted. They are almost all-inclusive. In actual work, you may encounter books that you have not learned, or you may not use the knowledge in books. Happening. Perhaps the only problem that is used in the work is a simple task, as long as the formula can be used to complete a task. Sometimes I will complain, the actual operation is so simple, but why does the knowledge in the book make people learn so hard? Is this society and school derailed? Maybe the teacher is correct, although the life of college students is not like entering the society, But it is a part of society. This is an undeniable fact. But sometimes I would also like to thank the teacher for teaching tirelessly. Some of the problems have been digested in the classroom and supplemented with usual homework. I have a higher starting point than a person and have more knowledge to cope with various tasks. The problem, as a college student in the new century, should understand how to deal with all aspects of society and deal with all aspects of society, which means that college students must pay attention to social practice, social practice is essential . After all, two years later, I am no longer a college student. I am a member of society. I want to communicate with the society and contribute to society. I only know that it is far from the point of view on paper. The journey of life in the future is long. In order to train myself to become a qualified and useful person for society.

I chose the accountant as a professional, and I naturally pay more attention to this ring in this practice. Although I am only responsible for the relatively simple part in practice, I am very excited to be able to use the knowledge I have learned in school. In the school class, teachers are teaching, students are listening, and the theoretical part is the main body. I can master the professional knowledge myself. I thought that it should be able to cope with corporate practice, but it is not so easy in the enterprise. Usually in school, the number of mistakes can be changed, but in the factory, the number can never be wrong, because quality is the first life of the enterprise, the quality is not good, the production of the enterprise will not keep up, and the efficiency It will also be reduced, and enterprises will fail in the wave of competition. The so-called "reversing the water, not going in and retreating", enterprises must maintain this kind of competition from time to time, in order to be invincible in the market, because of this, The company will strictly demand every employee in the factory, and every link can't go wrong. This kind of requirement can't be learned in the school classroom. In school, you may solve a problem and calculate a program, but here. What is more needed is the combination with reality. There is only theory, no practical operation, just talking on paper. It is impossible to stand on this society, so be careful and be careful. Red cross, then change it. It is a responsibility to make mistakes in the factory, which is related to the loss of profits of the factory.

Part 3: College Student Internship Report Fan Wen

During the summer vacation in 2005, under the call of the Youth League Committee, we contributed to the social construction. In order to improve our ability in all aspects and deepen our understanding of the society, I went to the Qinhuangdao Youth Activity Center for a period of half a month. Internship and internship program is to teach more than 30 national students as a teacher of the popular science class. During the lecture, I feel that I have learned a lot. Let me introduce my experience in the past two months. I went on July 15th and ended on August 6th. During the period, I spoke a total of fifteen lessons. The lectures included electronic building blocks, the physical world, the biological world, and the astronomical world. There were four courses. And I am a liberal arts student. I have already forgotten the lessons of these courses, not to mention to others. In order to grasp this rare practical opportunity, I will teach myself and teach while I am tired, but I feel quite fulfilling. Especially when I saw those innocent children, squinting and asking me questions, I feel particularly gratified. After all, this is also an experience, a kind of experience for the teacher, maybe I will not work in this area in the future. But remembering it is also a valuable asset of his own. During the lecture, I talked with the parents of many children. From them, I saw how strong the parents’ minds were, and they saw the unselfish love of their parents. They remembered their hard-working parents at home. The oil produced a kind of respect. During the communication with the parents, the mother of one of the children talked to me a lot. She said that she gave me the child, which made me very moved. At the same time, I felt that my responsibility was great and my current identity. It is a teacher. Since he is a teacher, he should be responsible to the students. Although his current status is more of a college student, he will go to the society sooner or later. Now he learns to be responsible for what he has done. After a few years, I really stepped out of the school to lay a good foundation.

At 3 o'clock on the afternoon of July 15th, I first went to the podium. I was talking about the biological world. I just went to the podium. I looked at it under the watch. So many eyes were watching myself. I felt a little nervous. All the good "words" have been forgotten, and there is a blank in my mind. When I was in the family, I felt so much. Why did I have a big lesson and I was overwhelmed? I just "followed" the students for a few minutes, thinking about myself. Now that I have reached this position, I will play it on the spot. I can't manage it so much. So I cleared my voice and started to lecture. I don't know how. After class, it seems that I have returned to me. Maybe there is no thought bag. For the sake of that, after the class ended, I got warm applause from the classmates and the class teacher. I tried to pass the test smoothly. Afterwards, I felt incredible. I thought that I still have a lot of potential to explore. I can’t help but feel the heart. Laughed.

In the days that followed, the lectures slowly entered the formal, and there was no such thing as the sternness of the podium, and dared to let go. In this short fifteen days, I met many children and their parents and established More sincere friendship.

In the last lesson, when I opened the parent conference, I saw the innocent faces of the national students and the smiles that the parents were satisfied with. I felt that my efforts were not in vain, because I was recognized by others and there was nothing better than others. The recognition is the most gratifying, I firmly believe this, and I am confident that I will do better in the days to come.

After the practice is over, I feel that I have a lot of gains:

First, treat people with sincerity

Stepping into the office, I saw a few strange faces. I smiled and greeted them. From that day on, I developed a habit. Every morning I saw them smile and say "morning" or "good morning". That is my sincere greeting. I always feel that there are often some subtle things that are easily overlooked by us, such as a soft greeting, but it expresses the concern for colleagues and friends, and makes others feel valued and cared for. In just a few days, I was able to mingle with my colleagues, and my heart became a "transparent person". I think it should be my sincerity in exchange for the trust of my colleagues. They treat me as a friend and are willing to assign work to me.

Second, be good at communication

Communication is an important skill and ability, and it must be used skillfully from time to time. To know someone, you must first remember the other person's name. Knowing a person requires in-depth communication. And these must be done on their own initiative. Third, we must have enthusiasm and confidence

In fact, enthusiasm and confidence are indispensable in any industry. Enthusiasm makes us passionate about our work and we are willing to fight for common goals. Patience allows us to treat our work in detail and strive to make every detail and strive for excellence. Passion and patience complement each other to promote the most beautiful sparks, and work can do its best. Fifth, take the initiative to attack

When you can choose, take the initiative in your own hands. I think a lot of people like me, when they first entered the internship unit, they all did similar "picks". Perhaps my colleagues think that you are a junior, you have to start small things, but sometimes, because they have no bottom, do not know what you can do. Doing "tricks" is a necessity for work, but it does not allow me to learn anything. I decided to change my destiny. Some things can't be chosen, and some things can be chosen. Of course, the work within the job must be completed carefully, but the courageous "active please" can win more opportunities for you. As long as you are diligent, diligent, and diligent, you will have unexpected gains. Sixth, we must pay attention to the organization

If you don't want yourself to be in a hurry, you should develop a good habit of being disciplined. "All things must be organized," this is the advice that Manager Liu gave me. The rest of the work is the same, and the rules can make you get twice the result with half the effort. A Chinese master who has achieved great success in American television has told a story: When he was a department manager, the president was surprised that he could handle the letters of the mountain every day, while other managers’ desks were always messy with letters. . The brother said, "Although there are a lot of letters every day, I sort them by urgency and importance, and then deal with them one by one." The president then extended this practice to the whole company, and the operation of the whole company became orderly and efficiency improved. Developing good habits that are organized and organized can make us benefit a lot from our work.

It is not a wise choice for a college student to start a business as soon as he graduates. After all, the social experience of college students is not very mature. Many things are not calm, to deal with all kinds of situations, in addition to their own ability, but also to rely on people and things. Learn to work with people. After all, the road is a person coming out, so I think that it is best for a college student to go to work after graduation. In the work, understand the development of this society, know more people, touch more things, and understand various things. The information, lay the foundation, wait until the time is ripe, and start a business.

Today, when college students are full of money and utilitarianism, we can no longer let it drift in the market economy. As a school and government, including society, it is reasonable to create enough space for entrepreneurs to let college students have more rational and broad entrepreneurial choices, let them know that entrepreneurship is not exactly equal to doing business, the important thing is to start learning to run a career.

"There is a glimpse of the end of the paper, and I know that this matter must be carried out." Social practice has enabled students to find the best combination of theory and practice. In particular, our students only pay attention to theoretical study and neglect the practice links, and often do not play very well in practical jobs. Consolidation and improvement through the professional theoretical knowledge learned in practice. It is to closely combine with their own professional characteristics and test their knowledge and standards in practice. Through practice, the original theoretical ambiguity and lack of impression have been consolidated. The original theoretical lack of compensation in the practice link has deepened the understanding and digestion of the basic principles.

Short-term social practice has passed away, but I have learned a lot from it, and these things will make me use for life. Social practice has deepened my feelings with people from all walks of life, has narrowed the distance between me and the society, and has opened up my horizons in social practice, and has grown my talents, further clarifying the path of our youth students and their shoulders. Historical mission. Society is the big classroom for learning and education. In that vast world, our values ​​of life are reflected, laying a solid foundation for more intense competition in the future. I hope that there will be such an opportunity in the future to let me get exercise from practice.