[Boutique] Hotel front desk internship report

This article directory 1 hotel front desk internship report 2 hotel front desk internship report 3 hotel front desk internship report section 1: hotel front desk internship report

First, the basic profile of the internship

As a graduate of the hotel management profession, I have been hiring a XX hotel for a while. Looking back on this time, this is a precious experience in my life, and it also left me an unusual Memories. Recalling this internship at the hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class or in books. The internship process unit gave me enough tolerance, support and help. Under the careful care and guidance of the leaders and colleagues, through various unremitting efforts, all aspects have made certain progress.

The hotel opened on November 2, 2003. It has 15 floors and a total of 262 guest rooms with a standard room area of ​​20 square meters. The hotel is located in a densely populated area with developed business and convenient transportation. It takes only 10 minutes by car to the East Railway Station and the Bus Terminal. It was rated as a national five-star hotel on November 2, 2008. I was assigned to work at the front desk. Although I prefer the reception desk work compared to the restaurant and the room, I am very embarrassed. I don't know if I can do the job. The main desk is the facade of a hotel, which is formed by the guests. The place where the first impression is made is the department that first influences and makes a service to the guests. The efficiency of a hotel and the creation of profits basically start here. Therefore, in general, the hotel will have higher requirements for the front desk staff, and usually require English to pass the third level. The service of the main station basically covers all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient knowledge of each department of the hotel to provide satisfactory and considerate services. During the study, I had a deeper understanding of the basic operations of the hotel guests such as check-in and check-out, and carried out the actual operation. The front desk work is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering questions for customers, helping customers with service requests, telephone transfer, TAXI call service and airline ticket booking service. Waiting for work. In addition, because the front desk is directly in contact with the guests, many of the guest's requests will not be directly addressed to the floor attendant, but the department they are the first to contact - the front desk, so the front desk will work as the coordination center of the entire hotel. . Obviously, the workload at the front desk is very large, and when the hotel receives important guests, it is usually the manager who will treat it in person or even in person. It must be said that patience and care are what every employee of the hotel must have. Although the work in the hotel is always the same, it is repeated every day. However, most of the guests are welcome to visit and travel from the surrounding areas. Therefore, different regions can have different cultural atmospheres. The extra requirements of the average guest are basically the same. Less hair dryer, missing towel, and a hanger are usually trivial things; sometimes some guests will make troubles, but they often say: "Customer is God", " Guests are always right, these are the business mottos well known in the hospitality industry.

The front desk work shifts of the hotel are divided into three classes: morning shift, middle shift and overnight class, rotation work, and one week off. In addition to the overnight class for two people, there are three people in the morning and middle classes. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. Such an arrangement is relatively lenient. It can be allocated as one person to receive cash in the case of heavy workload, one person to register and sell, another person to be responsible for other services and contact work, and also to ease the pressure on the cash register, so that the cash register can be clear-headed. No mistakes. The most important thing is that this kind of work can quickly let new people gain experience. When the workload is small, they will be guided by the classmates. When the workload is large, they can absorb more experience and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the program of this work is complicated and complicated. In the few months that I said that it is not long, I found that I have to do a job well. Adjust well, whether the work is heavy or leisure, we must use a positive attitude to complete each of our work, rather than complaining; when you make mistakes, you must do everything possible to make up for your mistakes, not to escape. At present, the salary of the front desk of the hotel is generally the basic salary plus the commission, that is to say, the number of guests staying at the hotel is high, and the salary is high. This is the motivation to encourage everyone to work hard and work overtime. As a newcomer to the beginning, I will inevitably make mistakes at work. Fortunately, the manager and colleagues are not very blaming, but also give me comfort and encouragement, which makes me very moved. I am grateful to an older colleague who told me that no matter what kind of environment, there are three things to remember: one, diligence, second, patience, and three, shamelessly, I will always keep in mind.

Second, the internship experience

Achievements and gains

I have learned a lot in these days, in addition to learning some basic skills and services.

In addition to knowledge, I have learned how to be a good person, how to deal with my own interests and the interests of the hotel, how to deal with the interpersonal relationship between colleagues, how to adjust my mentality, and let me know that as a waiter should have a strong Service awareness. Internship is a good platform for us to have new insights and familiarity with the society. Only when we have experienced it in reality will we understand that this society is so complicated and far from the simplicity we imagined. During the internship at the hotel, there was a time when I found my thoughts and opinions so naive, but then I slowly let go. When I first started working, I didn't adapt to the long standing and working time changes. After a day, my hands and feet were stiff and sore. The first thing to get off work was to find a place to sit down and rest. It was really a bit too much to eat. For these things, I have stuck to my teeth, and I have realized that it is not easy to survive. When I was at home, I was not worried about food and clothing. I didn’t seriously think about how these things came. Now when I have a job, I find it hard to come. In college, we are just a blank piece of paper. Through the internship we have tasted society and life. At school or at home, there may be teachers or parents who are assigned to say what to do today and what to do tomorrow, but here, no one will tell you this, you must do it yourself, and do your best to do the most. Well, the efficiency of a job will be judged differently by others. In school, most of them are learning atmospheres. After all, schools are places of study, and every student is working hard to achieve higher results. And here is the place to work. Everyone will work hard to get higher rewards and promotion. Whether it is learning or working, there is competition. In competition, we must constantly learn the advanced places of others, and we must continue to learn how others are. Be a person to improve your own abilities. In the position at the front desk, I can gradually feel the human affairs in the society. I have accumulated a little bit of social experience and learning the world, and understand the complexity of interpersonal relationships. This is the most valuable part of the whole internship process. Throughout the internship, I not only saw my own good side, but also magnified my shortcomings and shortcomings in all aspects, so that I could pay attention to what I had not paid attention to.

Through this internship, I have a comprehensive understanding of the hotel's organizational structure and business operations, contact

A variety of guests, but also met a lot of good colleagues and friends, they gave me a deeper understanding of the society, they broaden my horizons, but also taught me how to adapt to social integration. During the internship, I was exposed to the society in advance, recognized the current employment situation, and made an early planning for my soon-term employment plan. Through this internship, I found my own connection with the society and made a guide for my employment direction.

Problems and deficiencies

In the future work, I will work hard to improve my own temperament, overcome the deficiencies, and work hard in the following directions: First, there is no end to learning, the development of the times is changing rapidly, and the knowledge of various disciplines is changing with each passing day. I will continue to work hard to learn all kinds of knowledge and use it to guide practice. Secondly, “the industry is good at diligence and absurd”, and continue to learn business knowledge in future work, and constantly improve by reading more, learning more, and practicing more. Their own abilities;

Finally, I will continue to exercise my courage and perseverance, improve my ability to solve practical problems, and gradually overcome irritable emotions in the course of work, and treat each job actively, enthusiastically and meticulously.

Third, opinions and suggestions

The electronic hotel has already had a suitable room display and processing system, but it has not been well applied. For this problem, I made a simple analysis.

Question: After checking out the room, the general room attendant needs 20-30 minutes to do the house. This speed is random, the guests are different, and the time required to do the house is different. The current operation process is: guest check-out - room check wine - room state OK room - prepare new guests. In many cases, the choice of guests is concentrated, mainly because the choice of guests has convergence, so the occupancy rate and new customer update rate of some rooms are very high, this phenomenon is caused by guest habits, house prices, seasons. A lot of conditions are decided together. In our current operation process, the room attendant is not allowed to set aside time to do the house. It is often said that the room is opened when the room is not finished, and then the room attendant often complains. This situation is not conducive to the improvement of room service quality. Therefore, I propose to make good use of the existing electronic room display monitoring system. The main approach has the following two points.

1. Re-planning the process from check-out to the OK room, try to absorb the actual experience of the room and front desk staff, and make the most efficient operation process and division of responsibility;

2, from check-out to the room attendant to do the house, after the room foreman ward rounds to determine whether you can set the OK room, this operation is to avoid the above situation.

In addition, since the front desk staff has been using the pen and paper records for room management for a long time, strengthening the use of computers may require more training and regulations. This conversion can be a bit more difficult. However, I believe that as long as the management is willing to do so, employees can improve their work efficiency, and naturally they will receive good results.

The internship is now almost over. This is an unforgettable day. It is a joy, sweat, and bitterness. It is difficult to make it clear in a word. These months are short-lived, but the process is long. I have to sum up and summarize them, strengthen my own deficiencies, reorganize my confidence, and meet the new beginning. Through this internship, I really learned a lot of practical things, which are exactly what I couldn't learn in class.

In the next two years, I will continue to study in the school. This stage of internship has laid a certain foundation for my future study and future work. Finally, I would like to thank all the colleagues and managers of the hotel. Thank you for your concern and care during my two-month internship. I have learned a lot from you. Thanks to the hotel for letting me grow up in the internship and experience life. . I sincerely hope that the hotel will get better and better.

Part 2: Hotel front desk internship report

Foreword

It has been two and a half years since the school’s study and life. After two and a half years of study in professional courses and understanding of related majors, I feel more and more the importance of internships for the “Ben” major. Although the knowledge in the book feels easy to master, there are still many difficulties in using it in practical work. There is a lot of new knowledge that is not available in the classroom. In order to consolidate the theoretical knowledge acquired by the school, and in order to learn more about the professional skills of this major, in accordance with the guidance and arrangement of the school, I conducted an internship in XX units in XX XX. During the internship process, I worked hard to learn all kinds of new knowledge related to the profession, and humbly asked the leaders and colleagues around me. Continuously improve your professional skills. After a period of study, I have a preliminary understanding of the specific process of hotel work, proficient in the relevant software of hotel management and various rules and regulations of hotel work. Through communication with leaders and colleagues, I not only learned more about professional aspects, but also learned more valuable work experience. This internship deepened my understanding of the profession and laid a solid foundation for my future work, which made me confident in the professional prospects.

First, internship position, location, time, etc.

Second, the internship content

2.1 Internship process: After a series of complicated and difficult interviews, I finally stood out from the many interviewers through the test of layers and entered the XX unit. After the formal internship began, the company first conducted detailed on-the-job training for us. Through training, first understand the company's operation, the company's scale and the company's business philosophy, business model and corporate culture, and integrate into this new group as soon as possible; secondly, understand the specific work of the department in which the work of the company is important throughout the company. Again, carefully study the rules and regulations, business procedures, and precautions of my job. Familiar with the use of common office software. Combine the knowledge acquired in the textbook with the problems encountered in the actual work, and analyze the specific problems in detail, so that my ability to deal with problems is continuously improved. In the process of learning, I mastered the use of ChinaSoft's hotel management software and consolidated theoretical knowledge.

Specific work content: XX work is divided into three classes: early, middle and late, and the work content is complicated. The details are an important factor in determining whether a job is good or bad. Therefore, carefulness and rigor are necessary conditions for work. A) Check the instrumentation, qualified for the job B) View the daily activity report

C) Read the transfer book, oral and written handover, and sign and approve

D) Check the safe deposit and transfer the record with the transfer to the working place. Is the change enough? E) Check whether the bill, invoice and receipt are sufficient.

F) Organize the information kit, install the guest information in each room. G) Check if the computer and the printer are working properly.

H) Warmly welcome guests, check and check out the guests accurately and quickly. I) Check the pre-arrival and check-out status of the day.

J) Enter the deposit of the hotel guest into the computer and clear it to the next account.

K) Check the account and verify the amount of money paid and the amount of the reserve fund and the amount of the card. L) Handover with the off-duty, the pending or pending room and the check-out situation M) The payment and the amount should be paid Whether the card purchase order is sealed into the safe N) At any time, get in touch with the colleague

2.2 Internship Harvest:

2.1.1 Application of computer in hotel management

With the popularity of computers and deepening the application of computers in hotel management, it is becoming more and more important. A good management system can help hotel managers get the job done efficiently and reduce the incidence of errors. First, the domestic and international hotel computer system application is roughly divided into two categories

Full computerized management system; partial computerized management system 2. Hotel front desk computer management system

Booking room system; front office computer system; computerized room management system; telephone system computerization; computer fire protection system; computer door lock system; room safe computer system; computerized conference management system 3. Hotel background computer management system

Computerized energy management system; computerized financial management; personnel salary management system; material inventory management system

Fourth, the future development trend of hotel computerization in China

Automatically book bookings; automatic check-in registration; fully automated account settlement; automatic information inquiry and delivery; office, finance, warehouse and other back-end system management fully automated; manager-level management computerization; expand computer to hotel departments The scope and depth of application and control in personnel, market, materials and other aspects.

2.1.2 Benefits of financial institutions for hotels

When I talked about hotel finances, everyone would think of accounting and accounting. When it comes to hotel financial management, everyone will also think that it is a matter of the accounting department, and it has nothing to do with other departments. The modern hotel financial management is the core of hotel management. Any department or any person has a relationship with financial management. Every link that involves the flow of hotel funds, from procurement to processing, to sales, to the return of funds, and then To the purchase, there is a financial management. The loopback process of hotel funds is called the hotel supply chain system. Whether the supply chain system operates efficiently and orderly determines the realization of the hotel's financial management objectives.

At present, the financial institution setting of the hotel industry is generally formulated according to the needs of different scales, grades and internal management, and there is no fixed pattern. Most hotel finance departments consist of five parts: accounting, auditing, cashier, procurement and supply. The chief financial officer is directly responsible for the finance department and its procurement and supply. The finance department is an important department directly led by the general manager. The institutional setting determines the special status of the finance department. From the practice, I deeply understand that the benefits set by this financial institution are:

First, the corresponding functional organization and organizational system can be established to coordinate the daily work of management personnel; it is conducive to saving and mobilizing manpower, material resources and financial resources; unified control and transfer, accelerating capital turnover, ensuring the smooth progress of accounting work and giving full play to The function of “reflecting and supervising” finance and accounting.

Second, the purchasing department and the warehouse directly under the finance department are convenient to understand the business and market conditions, reduce operating costs, and prevent abuse of funds and backlogs. Its advantages are: 1. It is conducive to the control of hotel procurement costs. How the hotel purchase price determines the level directly affecting the cost. In the international hotel, the purchase cost is generally determined by the purchasing department and the finance department. The “purchase application form” must be fully investigated. Finally, the chief financial officer decides the purchase of the food raw materials because of the price. Frequent changes with the seasons, the Food and Beverage Department, the Cost Control Department, and the Purchasing Department must send personnel to conduct market research, deduct a certain amount of difference between the batch and the zero according to the survey results, and finally determine the purchase price. The purchase price will not be calculated by the purchasing department and the supplier. 2. Conducive to regulating the cost rate. How the cost of the food and beverage department changes is closely related to the purchase price of the purchasing department. If the food cost rate is abnormal, the finance department can take immediate action to reduce the variety and quality of the purchase, so as to adjust to the appropriate price and cost rate. 3. The Ministry of Finance directly under the Ministry of Purchasing, in addition to facilitating the financial department to understand the price market and timely monitoring and reducing costs, is also conducive to avoiding the fragmentation of the departments and the occurrence of mutual suspicion.

Third, set up full-time daily and night trials. After China's accession to the WTO for more than two years, all walks of life are in line with the world. Domestic hotels should also be close to international hotels. The determination of income is an important task for international hotels. In order to ensure accurate and timely income, international hotels have set up special daytime. The auditor and the night auditor will be responsible for the timely recovery of the customer's accounts receivable from the cashier to the night audit, the daily review of the income, the layer-by-layer review, and the level of checks to ensure that the hotel's income is not lost. After night trials and daily trials, it is very scientific to ensure that the income is timely recorded and settled. Strict internal control system, after the daily review and night review work, it is impossible to cause the problem of the income of the supervisor not to be accounted for.

Fourth, restaurants and other cashiers are managed by the Finance Department. Cashiers do not directly contact customers; through the media of the waiters, they avoid loopholes and errors between cashiers, guests and waiters, and also facilitate mutual supervision and control of food and beverage costs. Revenue.

Fifth, the total cashier's centralized management of hotel funds is unified, and international hotels attach great importance to the control and management of cash flow. The concept of “cash is gold” is deeply rooted in the hearts of the people. The internal control program is rigorous and clear. The Treasury Department requires daily inventory of cash on hand and submits the Daily Cash Flow Statement to the Chief Financial Officer. The inventory of cash is carried out by a daily audit to ensure the safe and reasonable use of cash on hand. According to the regulations, the Finance Department must prepare the cash flow plan and the supplier payment plan on time, and report the payment to the general manager. In order to ensure the flow of cash according to regulations, to ensure the normal operation of the hotel. The payment procedure for the hotel cash is also very strict. Each cash payment must be approved by the department manager, the supervisor, the financial manager, the chief financial officer and the general manager. The expenses of the general manager and the financial director must be reported to the superior after approval. Supervisor approval. No cash can be paid out without a signature. All administrative and business departments have no right to directly purchase goods from outside, they must pass the “purchase application form” one channel, and after approval according to the regulations, the procurement department will handle the procurement business in a centralized manner, and the inspection department and business use department of the finance department will collect it. After the goods, this purchase fee can be spent. Domestic hotels do not pay enough attention to the management of cash flow. They cannot be said to be unplanned, but after all, the lines are thicker, and it is even more impossible to do daily inventory. The cash flow statement is prepared every day. For the items used by the department, the funds are applied by the department. Purchases can be assigned or purchased by employees in the department. After the signature of the general manager, you can go to the Finance Department to reimburse the payment, and you don't even have to accept it in the middle.

In addition, through the sound financial management system, the result of operating income control is achieved. Control is one of the basic functions of management, and hotel sales revenue control is an important part of the hotel's internal financial management. Due to the number of positions involved in the control of business income, including hotel waiters, cashiers, housekeeping centers, kitchens, bars, front desks, auditors and other positions. In order to do a good job in hotel revenue control, it is necessary to clarify the permissions of each post and coordinate and unify in order to achieve good control results. At the same time, the hotel has a wide space, large mobility, and different customer categories. There are local guests, group guests, in-house guests and non-residential guests among the hotel customers, and these guests have different levels, making the control more difficult. . There are many service items in the hotel, the price difference is large, and the amount of work is large. Only hotel catering services include hundreds of items such as food, dishes, drinks, and cigarettes. Then there are different standards for hotel discounts, including various discounts, free entertainment reception, in-store rewards, minimum consumption, time consumption, adult price, child price and other price forms. The checkout method is diversified. Therefore, hotel revenue control should be based on these characteristics, combined with the actual situation of the hotel, research and develop the best measures to control.

At the same time of operating income control, because the cost directly affects the hotel's profit, it is an important part of modern hotel management, and it is one of the problems that financial management can't ignore. In the fierce market competition, in order to continuously reduce costs, improve economic efficiency, and enhance competitive advantage, it is necessary to change the concept of cost control and conscientiously do a good job of cost control.

In short, a sound financial institution is vital to modern hotels. The financial system is sound, in order to make the hotel enter a good loop mode and create a good space for hotel development.

Third, the internship summary and impressions

3.1 After this period of internship, I made the following summary of my work:

1, work is no small matter - there will be a variety of things in the process of work, the size of the priorities. But no matter what kind of thing, as long as it happens in the work, involves work or can affect the work, no matter how small, we must take it seriously and not be slow. Some seemingly trivial things can cause unintended consequences if they are not noticed;

2, attitude determines everything - the high and low efficiency of work, the good and bad work results and the mood of work at work depends largely on the attitude of the individual to work. The working process is like a mirror. Only when you take your work seriously and be careful and careful can you improve your work efficiency and achieve twice the result with half the effort. If it is careless and negative, it will cause mistakes that should not occur, resulting in reduced work efficiency and poor work performance.

3, no rules and no squares - when I started working, I saw various rules and regulations, I still feel a little redundant. But after a while I discovered that without these rules, the work could not be carried out smoothly. It also made me realize the importance of the rules in the work.

4, team spirit - team spirit can be said to be a department, a company, an essential pillar of an organization. A good team can quickly motivate the team's creativity and improve their work efficiency. In my work, it was with such a good team that I quickly understood the entire hotel. Through the enthusiastic introduction and guidance of my colleagues, it may take a long time to experience a lot of experience, I quickly understand and master. Greatly accelerated my adaptation to work. In the work, it was the acceptance of the team that enabled me to integrate into their work more quickly, become a member of them, and work hard with them.

3.2 Internship experience

Internship, as a valuable experience of college students, continues to play an important role in supplementing the classroom. As a student, after this internship, I really felt how important the real work environment is for a college student who has just stepped into the society from the university gate.

The speed of development of today's society is simply that textbooks cannot be summarized. The knowledge learned in the school may not be particularly backward, but it has clearly shown a disadvantage compared to the work. Theoretical knowledge is often stretched in practice. Only through internships, students will be exposed to the most cutting-edge professional knowledge, in order to enhance the combination of theory and practice, and better serve the society.

Internship also gave me a more comprehensive understanding of the working environment and exposure to a wider range of people and things. In school, we only face teachers and classmates every day. The social level is single and the things we encounter are relatively simple. When I get to work, I face people of all kinds and every day, and all sorts of strange things are endless. How to deal with the relationship between superiors, colleagues, and customers is imminent. It was the internship that taught me how to deal with these complex interpersonal relationships. It also makes me feel how important teamwork is to work! It is almost impossible for an organization to function and function effectively without a good team spirit.

Fourth, professional outlook

After the internship, I felt that I had a deeper understanding of the profession and that I was better able to apply my expertise. And I understand that there is still a lot of room for development in this major. The knowledge I have is far from enough. There is still a long way to reach the goal I want to achieve in my heart.

Internship is only a prelude to work. It is better to use your talents at work and make greater progress so that I will strive to pursue the goal in the future. As a college student in the new century, I should show the abilities and qualities that college students should have. They must strictly demand themselves in their work positions and constantly improve themselves so that they can always be at the forefront of professionalism.

Part 3: Hotel front desk internship report

After more than two years of study and accumulation, finally in 2009, began a new course of life - internship. As a student of secretarial major, I chose the hotel reception that is closer to the profession as my internship position.

When I first arrived at the hotel, I was very excited. After all, it was the first time I really stepped into social work. I felt fresh and curious about everything. When I was officially employed, I discovered that this job was very hard, but it also made people More and more.

As the facade of the hotel, the front desk is the first department to influence and serve the guests. The efficiency of a hotel and the creation of profits basically start here. Therefore, in general, the hotel's requirements for the front desk will be higher, usually require English to pass three levels.

The front desk work is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering questions for customers, helping customers with service requests, telephone transfer, taxi call service and airline ticket booking service. Waiting for work. In addition, the front desk is the department directly contacted by the guests, so many of the guests' requests are not directly presented to the floor attendant, but the department they are the first to contact - the front desk, so the front desk also serves as the coordination center of the entire hotel. The guest's requirements are basically the same. Less hair dryer, missing towel, and a hanger are usually trivial things, but some guests will make troubles. For example, if you book a plane ticket, the guests themselves have to book three tickets to Beijing. The ticket was confirmed by the guest himself, but when our front desk staff helped to book the ticket to the guest, the guest did not admit that they had booked three tickets and asked us to refund the cost of the multi-book ticket. Although this is not the case, because of his own signature confirmation, the lobby manager still let us admit the mistake and refund the ticket. It was very angry at the time, but it was often said: "Customer is God", "Guest is always right" This is a well-known business motto in the hospitality industry, and I have already deeply realized it.

At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and overnight class, rotation work, and one week off. In addition to the overnight class for two people, there are three people in the morning and middle classes. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. Such an arrangement is relatively lenient, and it can be allocated as one person for cash collection in the case of heavy workload, one person to register for sales, and the other for other services and contact work. Moreover, it can also alleviate the pressure of the cash register, so that the cash register can be clear-cut and not wrong. The most important thing is that this kind of work can quickly let new people gain experience. When the workload is small, they will be guided by the classmates. When the workload is large, they can absorb more experience and grow rapidly.

Internship is a good platform for us to have a new understanding and understanding of the society. Only after experiencing it in reality will we understand that this society is so complicated and far from the beauty we imagined. During the internship at the hotel, there was a time when I found my thoughts and opinions so naive, but then I slowly let go. In the university, we are just a blank piece of paper. Only through internship can we appreciate the society and life. In the inconspicuous position at the front desk, I can feel the human affairs in the society. I am accumulating social experience and learning the way in a little bit. To understand the complexity of interpersonal relationships, this is the most valuable part of the entire internship process. Throughout the internship, I not only saw my good side, but also magnified my shortcomings and shortcomings in all aspects, so that I could pay attention to things I never noticed.

Obviously, the workload at the front desk is very large, and when the hotel receives important guests, it is usually the manager who will treat it thousands of times or even personally, and does not allow negligence. It must be said that patience and care are what every employee of the hotel must have. Although the work in the hotel is daily and recurring, but most of the guests are from all over the country to visit and travel, so you can feel different cultures with different cultures. Of course, come to Linan It is a domestic tourist, so there is very little foreign breath.

Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the program of this work is complicated and complicated. In the three months when it was said that it was short and short, I found that I had to do a job well. Adjust well, whether the work is heavy or leisure, we must use a positive attitude to complete each of our work, rather than complaining; when you make mistakes, you must do everything possible to make up for your mistakes, not to escape. It should be said that the salary of the front desk of the hotel is generally the basic salary plus the commission, that is to say, the number of guests staying in the hotel is high, and the salary is high. This is the motivation to encourage everyone to work hard and work overtime. .

As a newcomer to the beginning, I will inevitably make mistakes at work. Fortunately, the manager and colleagues are not very blaming, but give me comfort and encouragement. This makes me very moved. I have such enlightened bosses and colleagues, but Not easy. I am grateful to an older colleague who told me that no matter what kind of environment, I have to remember three things: one, diligence, second, forbearance, three, shamelessly, I will always keep in mind.

The internship is now over. This is an unforgettable day. It is a joy, a sweat, a bitterness, and it is difficult to make it clear in a word. The three-month period is short-lived, but the process is long. I have to sum up and summarize the shortcomings, reorganize my confidence, and meet the new beginning. Through this internship, I really learned a lot of practical things, which are exactly what I couldn't learn in class.

In the next two years, I will continue to study in the school, because the next stage of study is also related to this internship, so it also laid a foundation for my future study. Finally, I would like to thank all the colleagues and managers of the hotel. Thank you for your concern and care during my two months of internship. I have learned a lot from you and hope that the hotel will get better and better!