[Boutique] Salesperson Internship Report

Part 1: Salesperson Internship Report

I. Purpose of the internship or research purpose

The purpose of this internship is to further develop your business standards, skills to get along with others, teamwork spirit, and ability to deal with others through the combination of theory and practice, and personal and social communication, especially to observe, analyze and solve problems. The practical ability to work in order to improve their practical ability and comprehensive temperament, hoping to help them integrate into society more smoothly and put themselves into their work.

Generally speaking, there is a big gap between the living environment of the school and the working environment of the society. The school mainly focuses on cultivating students' learning ability and professional skills. The society mainly focuses on the professional knowledge and business ability of the employees. In order to meet the social survival requirements, in addition to strengthening the theoretical knowledge in the classroom, we must also personally contact the society to participate in work practice, and guide classroom learning through the understanding of social work. Really understand the basic requirements of the general company staff to develop their ability to adapt, organize, coordinate and analyze the ability to solve practical problems. Internships play a very important role in helping recent graduates move from campus to society, so they should be given a high priority. Through internships, let yourself find the gap between your own situation and the actual needs of the society, and timely supplement relevant knowledge during the future study period, and prepare sufficient knowledge and ability for job hunting and formal work, thus shortening the psychological adaptation from campus to society. period.

Second, the internship content

The content of the internship is mainly to sell cosmetics, learn the company's corporate culture, sales skills, teamwork spirit, etiquette and other aspects of knowledge. Based on the understanding of the company's products and comparison with other company's products, highlighting the advantages of the company's products and the company's good reputation, actively explore customer sources, sell products to customers, and try to promote the series of products, complete the task assigned by the company.

Third, the internship summary or experience

From April 7 to April 19, 2008, I conducted a two-week internship at the Oriental Beauty Cosmetics Store. During this period, the company's colleagues gave me warm guidance and help, and I also humbly asked them to learn and apply the knowledge that the university has learned. While applying the theory to practice, I also understood the previous experience more deeply in practice. Did not understand the thorough knowledge. After these days of internships, I also had a deeper understanding of the company, and I was familiar with the actual operation steps of the salesperson. More importantly, this is the first step in my stepping into the society. Although it only takes two weeks, it also makes me see a lot of my own shortcomings. I know that I can’t learn from many schools. Ability.

First, let me briefly introduce my internship unit: The company is located in Haizhu District, Guangzhou City. It is a private sales company mainly selling cosmetics. Although it is small in scale, there are only 10 employees and only two business offices, but it is a trustworthy company for customers and has always had a good reputation in society. The company adheres to the quality policy of "customer satisfaction is our eternal pursuit". The company now directly deals with products from a number of production-type manufacturers, and carries out quality inspections on incoming products by special personnel. If any product defects are found, they can be returned to the manufacturers in full. The company has always adhered to the "people-oriented" business management principle: for scientific research High-quality talents in the fields of development, marketing, management and other fields create a relaxed environment; focus on the training of grassroots employees, and train employees with the aim of “strengthening responsibility management and improving brand awareness”. Through the effective incentives for employees to fully exert their initiative, enthusiasm and creativity, to maximize the potential of employees, to better achieve the goal of personal goals and corporate goals. The company's main products or services: health products; cosmetics; skin care products; shampoo; facial cleanser; perfume; toilet water; lipstick and so on. The company's business philosophy is: quality and service are the top priority of the business, putting customers first. Due to the good quality and service, the company has established a good business relationship.

Although it is already a senior graduating class, it is still awkward for actual social work. After all, books are just a concept, and the specific operation does not teach you. A rare internship opportunity, I want to do it well. During this time, I learned some trivial things, but I really realized the bitterness of my work. I felt that my professional knowledge in school was seriously inadequate and I could not adapt to the fierce work requirements, like those with very practical work. Those who have just had no work experience, and who have not studied the school's professional courses themselves, can't compete with the veterans. Sometimes they feel that they can't start. Although this is just a company selling cosmetics, during this internship, I have devoted myself to the work from training to merchandising and to on-site marketing of products.

Internship is a familiar and unfamiliar word for me, because I have experienced many internships in my ten-year career, but this time it is so different. It will comprehensively test my ability in all aspects: study, life, psychology, body, thought and so on. It is like a touchstone to test whether I can apply the theoretical knowledge I have learned in practice. It is also the key to building confidence in my future whether I can successfully settle in this challenging society. Therefore, my investment in it is also 100%! The intense two-week internship life is over, in these two I still have a lot of gains in many months. It is necessary to sum up after the internship.

This is the first time that we have officially joined the society and set foot on the job, starting a life completely different from the past. Going to work at the prescribed time every day, during work, you must complete your work tasks on time and in a timely manner, and you can't rush to perfuse things. We begin to take civil responsibility on our shoulders, and we must be cautious in everything. Otherwise, we may have to pay a huge price for a small mistake. It is no longer a matter of sorry and a apology.

Part 2: Salesperson Internship Report

Internship:

Mainly responsible for the store's sales work, month-end inventory and month-end sales summary. In addition to this, weekly sales ranking statistics and product transfer calls will be made to facilitate the sales of the store.

Completion:

In early August, I was mainly familiar with the operation of the store, the pos system and the knowledge related to the goods, and then the end of the internship was mainly the sales work. August sales of 21,000, ranked third, September sales of 30,000, ranked second. Working for five days in October, sales were 4,000, which was the first in sales.

Achievements and deficiencies:

Through this sales work, I feel that I have grown a lot. However, there are also many shortcomings, such as sometimes a little careless, lack of patience in the work process, and usually strengthen the exercise of their own language skills.

Harvest and experience:

This trip to Shenzhen found that I had seen a lot, and I learned a lot and felt deeply. Whether you are living or working, you feel that you have gained a lot. Summarized as follows:

First: deal with the mood first, then deal with things.

I remember when I felt that I was full of enthusiasm in Shenzhen, especially after I felt the fast-paced life in Shenzhen, I had a desire to join them. However, the gap in reality quickly made my heart fall into a glacier. The first is to go to the internship unit. Whenever the resume is handed, the company's recruiters have repeatedly stated that they are not looking for an intern. What surprised me even more is that the clerk's long-awaited clerk's work is also cold-blooded. What college students are applying for clerk, there is no ambition, and the words of wasting parents' hard-earned money are like a good one. Later, I quietly thought about it for a long time, and felt that I still have to find a sales job to do it. In this way, my internship started.

In the first few days, I was in a bad mood. I felt that I was an up-and-coming university student. How do I work with these high school and secondary school students? It is with this kind of heart that my work enthusiasm and initiative are greatly reduced, not to mention the achievements of the work.

Then one day, people from the Human Resources Department asked me to talk to the company, saying that the store responded to me not very well, and told me to be vigilant. If I still stay the same, I will find another job. And they also changed me to a shop, I hope that I can make new progress in the new environment. After I went back, I also thought for a long time. I haven’t graduated yet. I can only count as a high school diploma. I also have a gray nose when I look for an internship. I don’t complain about it, I don’t want to work in An’an, so why not? Why?

In this way, I came to the new store with a positive attitude, and I secretly vowed that I must do something and not let others look down. I will cheer for myself every day, and always keep a good mood, and treat each customer as an opportunity to show myself. In this way, I found that I soon fell in love with the job, not only with my colleagues, but also sales performance quickly waited for the company's superior recognition. So, still that sentence, deal with the mood first, then deal with things.

Second: Do things with the brain and do things with the heart, because it is scientific to do things with the brain, and it is moral to do the work with the heart.

In the eyes of others, people who do sales work can speak and talk, just sell the products, regardless of the hackers feel. However, I would like to say that as mentioned above, then such sales can be said to be a new sale. What we want is a permanent long-term customer relationship. What we want is to find ways to receive repeat customers. This depends on the combination of IQ and EQ.

Every time, when a customer enters the store, I will look up and down. It is not to see that the customer is rich or not, but to carefully observe the customer's clothing style in order to carry out sales work. When the customer decides to buy a shirt, don't rush to open the order, but then recommend other ones, such as trousers and shoes with the top, to make full use of the consumer psychology and other various things they have learned. The theory assists in sales work, and this is what you will find unexpected gains.

In addition, the heart is also a must. I remember once I came to a customer. I hurriedly greeted me and said, "You are the customer who bought two clothes last month. I remember you, welcome to come again."

At the same time, I took out the two clothes samples she bought last time. She was amazed first, then said: "I admire your memory too much. Every day, I go to the store to buy hundreds of people. Thanks to you, I still remember me. I want to buy a pair of pants today. I will help you choose me. "Although this is just a scene in my work, it is the smallest thing for the customer, but we fully appreciate the affirmation of others' work, and at the same time, we have a lot of benefits." In fact, this ordinary thing contains an uncommon reason. I believe that everyone has heard of Maslow’s five-layer needs theory. For the primary needs of physical safety, consumers who can come to such high-end shopping malls have long satisfied, and they What is pursued is a need for self-realization, what they need is a pleasure of being respected. And one of my words just makes her feel the value of her, which also creates a customer profile with each mall, and has the same effect for opening a membership card for customers.

In short, success is hidden in the bit by bit, and we have to use our brains to discover.

Third: Opportunities always like to patronize people who are fully prepared.

For us to do shop sales, I really don't know what to do when I am free, but it is enough to make people toss when busy. In general, everyone spends time chatting and spending time. In fact, everyone has complained about insufficient stocks, especially some of the more common codes are generally out of stock. In view of this situation, I am also anxious, and my wife is also difficult to be without rice. At this time, I thought of a move, I would not be able to adjust the goods in other stores, and see if there are any relatively sufficient yards in other stores. Therefore, my adjustment plan started. As soon as I had time, I immediately checked the inventory of other stores through the system. When I found out that there was a lot of inventory, I called and told them to make a bill. So in many cases, our colleagues feel that the goods that are not in stock are coming out again. Moreover, most of the transferred goods are sold through my hands, because only I know the goods well.

Through this small event, I think that is not the case in our current situation. We are now in the stage of finding a job, and now we must be ready to let the employer choose. Just like the goods transferred back above, when the customer needs it, just take it out.

Fourth: There are many choices in life. We don't have to be stubborn in one choice. Sometimes we change our mind. What you will see is a scene of darkness.

When I started looking for a job, I always wanted to find a professional counterpart, but when I was hit by a bloody head, I found myself exhausted. This is the reality that forces us to change our minds and change the way. Why do we walk into a dead end? Therefore, I gave up the idea of ​​finding a professional counterpart. I think that no matter what position, as long as I can get a good workout, as long as my ability can play well, then I have nothing to regret. Moreover, in many cases, we have to set our own mentality, we must deal with the mood first, and deal with things.

The direction of future efforts:

First: Enhance teamwork awareness and strengthen teamwork spirit.

When I first entered Bailang Trading Co., Ltd., I never thought that the strength of the team would be so strong, especially for our store sales staff. So at the beginning, I didn't care much about the team. Many things were done by myself. In many cases, it was not efficient or the error rate was high. What made me really understand the strength of the team is an ordinary afternoon. I am receiving customers. I feel that this customer is more cautious. I don’t seem to be able to fully convince her. Then my colleague is standing aside and then using her sales. The method introduces the product that I just tried to introduce to the customer, and finally the customer is happy to pay the bill. Later, my colleague told me that this is the “two shots one” that our company has always advocated, that is, two people jointly complete a single sale. She also said that our company pays great attention to individual team awareness when recruiting people. Even if a person's personal sales ability is strong, as long as he does not have team awareness, then our company will not accept him.

In the years that followed, we also enjoyed the thrill of the team in many ways. And I also deeply understand the importance of the team for personal development.

Second: Be careful when doing anything.

In my usual work, I am always eager to make progress, and the action sometimes seems to be flustered. So sometimes there are some minor mistakes when I open the order. I didn't care much at the beginning, but when the supervisor reminded me, I realized the seriousness of the problem. Once again, when I was in a big order, I entered the wrong number and made a lot of thoughts when I took the inventory. So the supervisor reminded me to be careful in the future. Later, I think about it. Since the customer has the heart to buy things, they don’t care for a minute or two. We can have time to review it again, so I will take the lead in the future work. And strive for fewer accidents. In fact, even if I leave the company now, I feel that it is very important for me to be careful, because everyone says that the only thing in the world that is not regret is medicine, but when we make mistakes, many things can not be remedied.

Concluding remarks

Although the internship was short-lived, I also learned the precious things in life. These are things that I can't usually learn in the classroom. Life is a process of continuous learning and development. As long as we maintain a modest learning attitude at any time, I believe that it will be rewarded.

Part 3: Salesperson Internship Report

Foreword: With the rapid development of China's economy and the improvement of people's living standards, people's consumption concepts and consumer demand are also constantly changing. As a high-end consumer goods, cars are increasingly favored by the younger generation and the successful people. In recent years, automobile trading companies have been developing rapidly in Shenyang. The form of automobile trading companies is generally a form of “4s” imported from foreign countries. In the case that the domestic automobile sales market is not saturated, this kind of store sales The main method accounts for more than 90% of the sales volume. Only a small number of models such as minibuses, small passenger cars, heavy trucks, and vans have made great efforts in personnel sales, and the cars are in the form of store sales. Today, in building a well-off society in an all-round way, cars have entered more and more families and become a means of transportation for ordinary people.

I. Purpose of the internship:

1. Adapt to the society faster, enhance your own learning, learn more sales skills, learn to contact with customers, and communicate.

2. Understand the various brands, prices and performance of Beijing Hyundai Motors

3. Understand the company management model, further deepen the understanding of theoretical knowledge, and further familiarize with the application of theory and skills in practice.

4. Through internships, deepen our understanding of the position and role of the automotive profession in the national economy, consolidate professional thinking and stimulate enthusiasm

Time: XX, June 4th - June 28th

III. Location: Beijing Hyundai

4. Composition of the company: General Office of the Finance Department of the Sales Department of the Sales Department

Sales staff: Manager: xxx

Sales Consultant: xxx

Information Officer: xxx

V. Internship content:

1. Master the sales process of Beijing Hyundai

2. Get relationships with sales people and learn more from them

3. Learn to use the appropriate sales skills

4. Better understand all aspects of the car and compare various models

5. Really understand the meaning of “4s shop”

Six. Car sales flow chart:

Reception - consulting - vehicle introduction - test drive - quotation negotiation - signing

Deal - delivery - after-sales tracking

1. Reception: The most important thing in the reception is initiative and courtesy. When the salesperson sees a customer visiting, he should immediately take a smile and ask for it. If there are other customers accompanying you, use your eyes to communicate with your customers. At the same time of eye contact, the salesperson should make a simple self-introduction, and shake hands with the customer in a courtesy manner, and then ask the customer what help is needed. The tone is as warm and sincere as possible.

2. Consultation: The purpose of the consultation is to collect information about customer needs. Sales people need to collect as much information as possible from their customers in order to fully understand and understand the exact needs of their customers. The sales staff's inquiries must be patient and friendly. The important point at this stage is moderation and trust. The salesperson should have a good grasp of the appropriateness of the service when answering the customer's consultation. Don't bother the service and not over-service. At this stage, customers should be free to express their opinions and listen carefully to understand the needs and wishes of customers so as to achieve more effective sales in the subsequent stages. And the sales staff should take the corresponding publicity materials at the beginning of the reception for customers to check.

3. Vehicle introduction: The most important thing in the vehicle introduction stage is targeted and professional. The salesperson should have the expertise of the products being sold, and also need to fully understand the situation of the competitive models, so as to continuously compare the products in the process of introducing their products to highlight the selling points and advantages of their products, thus improving the customer's own Product recognition.

4. Test drive: In the process of test, the customer should concentrate on the experience of the car, avoid talking more, let the customer concentrate on getting the first experience and feeling of the vehicle.

5. Quotation negotiation: Usually the price negotiation, the salesperson should pay attention to ensure that the customer has fully understood the information on price, products, offers, services and other aspects before the price negotiation begins.

6. Signing the deal: There should be no tendency to urge at the stage of the transaction, but the customer should have more time to consider and make decisions, but the salesperson should skillfully enhance the customer's confidence in the purchased product. When dealing with relevant files, sales staff should strive to create an easy signing atmosphere.

7. Delivery: To ensure that the vehicle is unscathed, the salesman must clean the vehicle before delivery and keep the body clean.

8. After-sales tracking: Once the car is sold, you should always visit the customer, keep abreast of the customer's evaluation of our car and its use, and remind the customer to do maintenance.

7. Beijing Hyundai's brand:

....

Eight. Main configuration of the model:

....

IX. Internship summary:

A short one-month internship passed, and I was deeply impressed by my internship at Beijing Hyundai Xingtai Jingpeng Store. I learned something I couldn’t learn and taught me how to get in touch with customers. Let me realize that many things in life are not so easy to do well, and they must do their best with their constant efforts and perseverance.

When I first went, I was full of conviction. I believe that since there is a new beginning, there will be new gains. So I went very early on the day of the report, and I quickly saw Manager Zhang, and then I got on the job, so I started the work with Xiaogong.

I am going to work every morning at 7:40 am and 6:00 pm. I have been able to get it in the past few days. I can be particularly tired after the next time. I ride my car every day and carry my tired body. Going back to school, I don’t even want to eat rice, I just want to have a good night's sleep. It took a long time, but I accepted the test of time.

The people in the store are particularly good at contact, sometimes we also make jokes, but no one is being teased, especially Juan sister and Su Ge are the most funny, it is a pair of live treasures, always let us be bored Freed from the work. Sometimes cleaning the car also makes me depressed. The lowest car in Beijing is 1.425 meters, and my size is small, I can't reach the roof. I only rub the body every day, don't rub the roof, I can't finish it completely. a car.

My main task is to clean the car and wash the car. By the way, I can follow the salesman to learn some sales skills and communicate with the customer. I was born to be a relatively awkward boy. Sometimes I contacted the customer, but always I’m afraid to say something wrong, I remember once, a customer asked me to tell him about the engine. I heard that the driving age he said was older than me. I was a little stupid at the time. I don’t know where to start, I’m afraid. What is wrong with making people laugh, I also feel that he is deliberately teasing me, seeing that I am new, but fortunately Xiao Yin helped me solve the problem, but I don't mind, this may be a good thing, know where I am. Obstacles, correct them later.

They often say to me: If you want to sell a good car, you must first learn to clean the car. It's like a load on my spine. I always don't know how to do it. I repeat the same action every morning. It takes a long time. I am riding a bicycle faster and faster, and the car is getting better and better. The cleaner it was, the 50 minutes from the school to the company, but now it’s less than 40 minutes, and I’m jokes, but I didn’t learn anything, but I got the car skills.

Sometimes I always feel like a detached horse, galloping on the endless grassland, I don’t know where it is my way back. Sometimes I am like an eagle, soaring in the vast sky, I don’t know. Where is my goal, sometimes I am like a blind person, I don’t know where the light is, and now I am like a headless fly, everywhere, for sales, I don’t know When I started there, it seems that I still lack some social experience. From then on, I have to do a good job. In order to realize my own ideals, I have to suffer from it. I am tired of it. If I can learn something, then I will endure it.

Today's customers are also particularly difficult. Sometimes they just keep going for such a small thing. When I am fine, I stand next to the salesmen and follow them. Take their "jing" and strive for an early success. "Buddha", seeing where they communicate with customers, I am envious, I wonder: When can I really communicate with customers? Although I look in my eyes, I have already remembered what they said in my heart. .

In some cases, language is also an obstacle. Some customers are talking about the dialects when they are watching the car. Sometimes I can't understand them at all, which affects my communication with customers. It seems that I am more versatile through this incident. If there will be more, I will not be afraid of anything. No one will want to live with you.

On the last day of the internship, I finally got a chance to get in touch with the customer. I took the key and took the customer to the garage to see the nf Yuxiang he wanted. When I got there, I gave a brief introduction to the customer. I began to answer the questions he asked. The time that belongs to us soon is over, I feel that I have answered well, and those who are not in the car are still OK.

After a month of internship, I still think so much about it. I learned a lot of knowledge there, and I got close contact with my customers. I basically have sales skills and can take the car. sell away.

Now the so-called "4s" is: vehicle sales, spare parts, after-sales service, information feedback and so on.