[Boutique] Tourism Internship Report

Part 1: Tourism Internship Report

For us who are about to enter the junior year, the internship is a rare group event. Usually at school, in addition to class, there is no opportunity to practice. Through this internship, students have the opportunity to understand each other more deeply. I think the main purpose of the internship in the school and the department is also here, and it will also accumulate an important capital for us to build on the society and develop ourselves.

On July 8th, our group went to Shenzhen International Travel Service after a long journey. We started our eight-month internship life. The striking orange-colored national travel signs are particularly conspicuous under the sun. Everyone is full of heart. Come here, the next day we entered the internship agreement in the conference room with honors, our internship began.

Shenzhen Guolv Xinjingjie, which has been intensively cultivated in this passionate land of Shenzhen for 55 years, has always been the leader of the Shenzhen tourism market, participating in and leading the development of the Shenzhen tourism market. Following the development of Shenzhen International Travel, we can see that every step taken by Xinjingjie is innovative and proud. Shenzhen International Travel Service is the leader of Shenzhen's tourism industry. Last year's turnover was 500 million. Our internship work, ticket operation is half of the cost of tourism, and Shenzhen International Travel Ticket Center was established in January this year. It is a new department, we are responsible for With the tasks given to us by the school, the unit also gives us the task to be able to integrate into the unit in time and serve the company as soon as possible.

I came to Xinjingjie Business Travel Company. This female-female and many-person unit greeted us with the smile of every colleague. After we entered the conference room, the pre-job training began. The first thing we taught our domestic ticket was Zhu Ge, smile. After learning about our domestic ticket base, he began to teach us the work of domestic bsp tickets. The ticket can't be sloppy. If we make a mistake, the impact on customers is incalculable. The airline will also Additional punishment, of course, Jason also gave us a cooldown, he also lost money, our nerves do not have to be so tight. Zhu Ge told us some rules about domestic bsp, some instructions of eterm, it is very easy in the classroom, let these boring instructions become vivid words, some questions inside and outside the training he answered for us, for us to integrate into the company s help.

After the training on Friday, we did the actual work on Saturday. It is impossible to talk on paper. It is proved by practice that these newcomers are the best. Although there are not many businesses on Saturday, it is enough for us to practice through several simulations. After the domestic ticket, my colleagues started to give us some business. At two o'clock in the afternoon, the first real domestic e-ticket in my life came out. After careful and careful inspection over and over again, I pressed the ticket, thinking that this could be Can not go wrong, maybe the first ticket is too excited, when preparing for the second ticket, the guests have to go to Hongqiao to fly, but I booked Pudong, but the colleagues next to them found it in time, and quickly revised it. This mistake has not been made a big mistake. It seems that the operation of the ticket also requires more time to precipitate and experience.

With the end of Zhu Ge’s domestic ticket, Henry Zhang’s international ticket training began. First, Teacher Zhang came to a shocking education and sent a number of international three-character codes. Internationally, there are a total of six hundred and hundreds of city airports. Even if you can't turn back, you have to be impressed. Some cities and airports have three different codes. There are several airports in New York, not just nyc. Simple, guests may specify to go to some airports. When we book, we need to remember the three-character code of the airport. The complexity and cumbersomeness of international air tickets is much more than domestic air tickets. First of all, we are teaching some instructions for checking international tickets, freight rates, etc. Basic things. At the same time, we also ask that we can carry a certain amount of three-character code every day. And take the test to test. When it comes to explaining the rules of the airline, the teacher slowed down and explained in detail. There are more than 70 airlines in total. The teacher also spent a week explaining, our notebooks are also full of memories, rules of each airline. Every requirement is stipulated, but these notes are our memorable things in the future. The thick words contain the hard work of our interns. There are so many airlines there are some rules that can be found. We are skilled enough to remember without looking at the rules. Henry said that a good international ticket operator can really master the essentials and it takes half a year to one year to settle. To make a ticket is to have patience and calmness. Not only can you learn here. Technology also learns some truths about being a human being. After two assessments, our international air ticket theory knowledge is even more memorable. When it came to the actual operation, we were blinded. Some airlines that do not use the gds price need to manually input the ticket information. A lot of instructions, airline requirements, English acronym confuse us all, maybe for a few days. Continuous learning has made us very tired. Everyone's learning passion is not as strong as before. However, in order to learn the international ticketing operation, we sacrificed the rest time at noon to carry out the simulation ticketing. Everyone is also feeling, if the airlines are all How good the price is with gds, saving us so much information. It is also more efficient to issue tickets.

After these ten days of intensive training, we not only deepen the feelings between colleagues and interns, but also realize the humanization of the company. We learn this knowledge for ourselves, not for the tasks of the company or school. I am also very grateful to Zhu Ge and henry who have trained our knowledge. There are other colleagues who are able to answer our questions patiently. We can also point out the mistakes in time when we practice. Everyone likes the National Travel and likes this trip. I hope that After the job, make a good contribution to the company.

Part 2: Tourism Internship Report

First, the basic situation of the internship

1. Internship time July 6, 2019 - July 12, 2019

2. Internship purpose:

Through the visits to the internship destinations of Shaanxi, Inner Mongolia, and Ningxia China's excellent tourist cities, the status quo of the tourism industry's food, housing, travel, tourism, shopping and entertainment is understood. Focus on the local catering industry, tourism hotels, tourism, travel agencies, tourism resources of 4a-level tourist attractions, etc.; learn to use the knowledge to observe, understand, analyze the current status of these tourism enterprises; learn the excellent quality of tourism enterprises And teamwork, establish a labor concept, a collective concept and entrepreneurship.

Second, the internship arrangement:

On July 6th, I arrived in Ankang by train from Shiyan, Guanbian, Anzhen, 18:14 by train, and arrived at Yulin at 10:00 on July 7th. In the afternoon, visit Red Rock Gorge and Zhenbeitai, and enjoy free activities at night. On the morning of July 8th, take the bus to Dongsheng, then transfer to Baotou by train. Take a bus to the urban grassland Saihan Tala to visit the grasslands, tour the city and shopping in the evening, and stay in Baotou. On the morning of July 9, I visited the National Heavy Industry Tourism Demonstration Site - Northern Weapon Industrial City Tourist Area. At 15:35 pm, take the train at 22; 39 to arrive at Yinchuan, Su Yinchuan. On the morning of July 10, take the bus directly to the town of North Fort Huaxia West Film and Television City, and visit the mosque in the afternoon. At 17:30, the train arrived in Xi'an at 9:00 the next day. Take a rest on the morning of July 11th, visit the Shaanxi History Museum for free in the afternoon, and visit the Big Wild Goose Pagoda Square and the Bell Tower for free at night to explore the city and shopping. Xi Xi'an. At 11:50 am on July 12, the train arrived at Xunyang North at 16:05 and then transferred to the train to return to Shiyan that night.

Third, the tourism understanding of the internship work content:

The purpose of this internship is to make a more detailed and profound understanding of our major through this internship. I realize that many things that I can’t learn at school are no longer limited to books, but A more comprehensive understanding. Therefore, I have a deeper understanding of my own shortcomings, but at the same time, taking into account the numerous problems and difficult tasks, the teacher divided us into 36 groups of food, accommodation, travel, travel, shopping and entertainment. Learning, so that we can conduct research and perception on tourism resources and tourism destinations through practical and effective systems. In order to further learn to analyze the decision-making behavior and spatial behavior of tourists.

As a member of the "row" group, we have gained a lot.

“Travel” is a chain in the process of tourism activities; it is an important aspect of tourism planning; it is a side reflection of tourism psychology. Speaking of "going", I naturally think that it is closely related to tourist transportation and travel itinerary.

To this end, I summed up the following points in this internship for the aspect of "walking":

1. In tourism, transportation is always an important factor affecting the satisfaction of tourists.

As people pay more and more attention to time, it is the first principle that many people choose to use transportation when they want to spend less time on the road.

Our internship is a strategy of “gradually going north”, so taking a train is a more appropriate means of transportation in mid-line travel. In fact, the long-distance travel options have already taken up a considerable proportion of the aircraft. In general, few people will choose ships as the means of transportation, and tourists who choose to take the trains will also have a decreasing trend. In the mid-line tourism, almost the plane is comparable to the train. As for the ship, it only accounts for a small proportion. This is the development trend of the choice of the entire tourist transport.

At the same time, as economic conditions have improved, comfort has also begun to affect the choice of transportation.

Therefore, long-term tourists are willing to fly, and the more comfortable tourist trains are more popular with tourists than the trains. On some routes, people prefer to take a boat instead of a faster train, just to consider whether it is comfortable or not. During our internship, the means of transportation between the attractions and the destinations is also the use of public buses or rental. To make classes work collectively, choosing a comfortable rental is obviously not the best way. In contrast, the bus is crowded and noisy, and most of the time there is a lack of seats. It is unfavorable for the teacher's work schedule and the student's temporary rest requirements. This is the contradiction between the collective activities of the team and the comfort of the visitors. And to coordinate the relationship between the two, and the next factor is inseparable.

price. The price issue is still crucial to the choice of transportation.

It can be seen that many tourists choose to take the train simply because their cost is much lower than that of the plane. The price factor restricts the rapid increase of passengers by plane. After all, whether the economy is still a problem that most people must consider and face. For example, we are all students. The purpose of the internship is to learn from the travel, to feel and discover, so we will choose the means of transportation because of the price, and we do not choose the transportation with high price.

Then, in fact, tourists choose to rely on their inner needs. What tourists need is not only to save money but also to be convenient and to travel comfortably. It is not realistic to combine these three perfectly. The natural price of comfortable vehicles is high, and the convenient and fast way tourists do not necessarily adapt.

Therefore, I think that travel companies, travel agencies and related departments should first investigate how different people think about and choose travel vehicles when formulating and planning a route. It is necessary to first clarify why this tourist route is designed, or what age group is designed, which is equivalent to the same type of tourists group tour, which will make tourists stay relatively consistent in choosing transportation.

How to find the point of convergence between transportation and tourism will also be direct

Have an impact on tourists.

This is very important. For example, during the internship process, the vehicle we used in Yulin-Dongsheng was “car”. The scenery along the way is very beautiful, you can see the grassland and the yurt, so that the "car view" way will inject a fresh sense of the psychological, plus the scenery along the way, tourists are not easy on the car Feeling that time passes slowly and produces a sense of exhaustion, it will add new vitality to the tour process after getting off at the destination.

On the one hand, this is also a good way to visit and on the other hand to meet the needs of tourists.

In this respect, the waterway should be able to take advantage of the mirror. The Yangtze River passenger ship company has also launched a holiday boat. The short-term and full-fledged tour will bring more strength to the tourism industry.

It seems that the need to target tourists in the new situation is the key to success. And transportation is always an important factor that affects the needs of tourists and affects the satisfaction of tourists. Choosing different means of transport for different types of identities is an embodiment of respecting the self-request of visitors. At the same time, the use of the characteristics of transportation to develop and develop new tourism projects is the sublimation of the relationship between tourism and tourism.

2. As a tourism industry, designing a tourist route is an important part of planning a travel itinerary.

Designers should design distinctive routes according to different visitor needs.

For example, many businessmen also need to travel everywhere to negotiate business. Most of their travels are based on business motives, high consumption, high-end hotels, and rushing; and the travel routes for retired seniors should be easy and casual. The pace is slower, the cost is moderate, and so on.

The key to the design of the tourist route is to adapt to the market demand. Specifically, it must meet the needs of tourists to the greatest extent, such as the lowest cost, the most convenient schedule and so on. Therefore, it attaches importance to the psychological and physiological needs as the main body of tourism activities, brings convenience to tourism activities, improves the satisfaction of tourists and the enthusiasm of travel, and promotes the sustainable development of tourism destinations.

The design of tourist routes should follow the principle of “gradual and orderly”.

In order to meet the needs of the tourism market, we should rely on the original traffic routes as much as possible. According to the existing basics of tourism development and the abundance, characteristics, combination and location conditions of tourism resources, we must determine the gradual progress of the routes in a differentiated and focused manner. Step development, to meet the needs of sustainable tourism development.

For example, when we visited the Ankang River, we learned that it was also developed. After the completion of the project, it will bring considerable benefits to the Ankang tourism industry. In Xunyang, the station is very simple and difficult to compare with other city railway stations. Since there is a site in Xunyang, it means that it is a traffic pass. If you can explore the potential resources for the development of Xunyang and its surrounding areas, if you can turn a ruin into a tourist attraction, it will bring considerable benefits. To better build the purpose of Xunyang, then this is the improvement of tourism route design and tourism development.

The travel itinerary is a concrete manifestation of the tourist route, and the perfect travel itinerary makes the tour route worthy of the name.

In this internship, the schedule was compact and there was no stagnation and arrears. It made us realize that as a tourist, what he needs is to feel full and unstoppable during the tour but there is no such thing as a horse. One day, changing the speed of a city's fast schedule will inevitably produce two kinds of voices. “This will enable visitors to quickly invest in the next destination, and be tight and full.” “This will make visitors feel that they have never visited anything.”

Therefore, I believe that it should be done in an orderly manner in the itinerary. Which city, the attraction has outstanding subjects and characteristics, it is worth our stay. The so-called brand is loud and distinctive, and it is largely reflected in the theme. In such a place, the city is enough to make visitors forget to return. Attractions that don’t have a distinctive tourist attraction do not need to spend time. This is a detailed and slightly detailed, slightly more detailed, which in turn increases the perceived opportunity of the tourist destination, greatly improving the revisiting rate of the tourist destination.

If you put the "row" small enough to travel on the road, on the train, on the plane and other means of transportation, the tour guides are the steering wheel to ease the fatigue of tourists and relax the mood of tourists.

Different activities, riddles, magic, etc. for different types of tourists, to deal with the excitement, exhaustion, irritability and other emotions of tourists. But at the same time to find the right time, when the tourists are generally tired and need to rest, the tour guides are best not to bother. This internship was on the train, the teacher led us to participate in some games, etc., which all eased our burnout on the long road.

Nowadays, tourism is becoming more and more a consumer fashion, and the tourism market is developing with each passing day. Through this internship, I learned to treat the internship process as a tourism product, experience the problems of this product, and analyze it.

The effective implementation of this internship program is inseparable from the strong support of the school and the hard work of the instructor. I would like to express my heartfelt thanks to the team members here.

Most of the tourists go out to visit famous mountains and rivers, places of interest and historical sites. Relaxing, entertaining and growing up are their main needs. Grasp the dynamics of the tourism market in a timely manner, pay attention to the development of new products and new lines, and timely introduce new and distinctive tourist routes according to market conditions. At the same time, choose the appropriate transportation means for different types of tourists. It is an important driving force for the booming tourism industry. I think that with the development of society and the efforts of the tourism industry for the development of tourism, China's tourism industry is bound to have a bright future.

Part 3: Tourism Internship Report

First, the basic situation of the internship

1. Internship time from April 28, 2019 to June 1, 2019

2. Internship purpose: Through this internship, I will be better integrated into the society, exercise myself, and do everything consistently. At the same time, he also improved his ability to analyze problems independently, solve problems, and his own organizational skills, so that his overall quality can be improved.

Second, the internship unit overview

Qiandao Lake XX Travel Agency in Chun'an County is a tourism business entity established by the Chun'an County Federation of Trade Unions and approved by the National Tourism Administration. It is an independent legal entity's tourism business entity and is a branch of the China International Travel Service Association in Qiandao Lake. At present, the company has a more comprehensive management and service system. It has a group of experienced tour guides and management personnel who are experienced, dedicated and efficient. In 2000, it was awarded the “Traveler Satisfaction Unit” by the Provincial Consumers Association and awarded the bronze medal.

Thousand Island Lake XX Travel Agency, commissioned by the County Federation of Trade Unions, specifically undertakes the work of model workers, advanced producers and cadres and workers, and undertakes the transfer team of the trade unions and travel agencies all over the country to take care of the tourism in Qiandao Lake. Other units can also be organized separately. Travel agencies, individuals, and families come to Qiandao Lake for tourism, vacation, and sightseeing teams.

Adhering to the tenet of "customer first, quality first, based on trade unions, serving the society", the travel agency adheres to the reputation of high-quality trees, develops with high quality, adheres to the needs of customers, and satisfies diversified tourism service projects and special tourism content. The requirements of our customers.

Third, the main internship content

Qiandao Lake, located in the hinterland of the Yangtze River Delta, is the “back garden” of the Shanghai Economic Zone and Hangzhou, a first-class scenic tourist city in the southeast of China. It has won the title of “International Garden City” and “China's Best Natural Ecological Town”. As a tour guide, how to make the guests feel a pleasant atmosphere during the tour, how to convey the beautiful scenery of Qiandao Lake to the guests in the process of guiding the guests, how to make their own The work is recognized by the guests, and how to organize their own team is a very important issue. So I chose to go to a travel agency for an internship. Through contact with guests in actual work, improve business ability, accumulate experience with group, learn the skills and language expression of the group.

After the Spring Festival, my internship will begin. It was finally time for the internship. I had already heard from my school sister that I had an internship in the second half of my junior year. At that time, I was eagerly awaiting the arrival of this day. Because everyone can no longer bear the current day-to-day cramming teaching, although it is not a happy thing to learn from the school sisters that the internship is not as imaginary. Incorporating my overall project, I decided to contact an internship called Qiandaohu XX Travel Agency. I was fortunate to come to the Thousand Island Lake Travel Agency for an internship. Here I learned a lot of knowledge from different books and people and benefited a lot. At the beginning of the internship, he gave me a lot of good advice, which made me want to know the actual situation of the travel agency. Is the work flow and the book consistent in the book? In practice How does the tour group work?

Four internship results:

Because the size of the travel agency is small, the work of the staff there is very clear. Mainly divided into four parts: outreach, metering, finance, and logistics. Outreach is the busiest unit of the whole company. In addition to the ongoing business, it is necessary to take the initiative to contact the people who have had business contacts. Even if they are in the industry, they must keep in touch. This kind of workload is very large, but the establishment of such a developed network of interpersonal relationships is also very important for outreach, especially for travel outreach. A small travel agency like a company is often a tour group that cooperates with a large travel agency, or a small group that cooperates with a foreign travel agency. It not only guarantees the quality of the team, but also makes the cooperative travel agency feel sincere and trustful. Continue to cooperate in the future. Therefore, the work of the outreach is very busy. In principle, the work of the metering is for the tour group to arrange related matters, such as the arrangement of tour guides, accommodation, trains and airline tickets, but there are often some problems in the work. For example, the number of hotel rooms and the type of rooms designated by the tour group have changed, affecting the price changes of the rooms, or the number of rooms is insufficient. If you directly report such results to the travel agency of the delegation, it may cause dissatisfaction with the travel agency of the delegation and even affect the operation of the tour group. Although there seems to be no mistake on the surface, the problem is indeed in this link. The company's calculations usually coordinate the problem by talking to the hotel owner. Of course, this coordination is based on skillful communication. If it is a very formulated coordination, there will generally be no change. When I was studying at the company, I encountered such a problem. It’s something that can’t be solved by a phone call that can be solved by a phone call that I can’t do.

During this time of internship, I slowly learned and familiarized with the work steps and procedures of the guided tour of the Thousand Island Lake, and also learned the professional guide words exclusively for the tour guide of the Thousand Island Lake. I learned most of the itinerary and became familiar with the island. The specific route clarified the location of the Olympic Wharf on the island, some conditions of the tourist cruise, and some details of the Qiandao Lake tour guide in the process of taking the group. I went to Wulong Island, Longshan Island, Meifeng Island, Shenlong Island, etc. The main attractions, to understand the specific situation on the island, also communicate with tourists, to understand the views of tourists visiting the Qiandao Lake.

Five summary:

During this internship, I deeply realized the importance of personal preparation, learning and handling of things for professionals engaged in tourism, especially front-line personnel who are in direct contact with guests. These have almost determined whether a person is suitable for tourism. The tourism industry is exposed to a wide range of things and is more flexible, so it also places higher demands on tourism professionals. I think these need to be taken care of step by step and keep summing up. Internship is an opportunity to feel the environment with my own eyes and ears. Through this internship, I have benefited a lot. I have a more detailed and profound understanding of my major and I have realized many things that I can’t learn at school. It is no longer limited to books, but has a more comprehensive understanding. Therefore, I have a deeper understanding of my own deficiencies, and in which direction I should work hard, these are things that I did not know before. I want to pass this internship, I will realize that I have more deficiencies, I will work harder in school, be more strict with myself, strive to combine theory and practice, dare to practice, and be a qualified graduate! Here is also us. When I first started in the society and marched towards a beautiful and cruel future, I have always believed in my ability. Even if the road of life is like a highway that is well-connected, there is only one direction, that is, advance, never give up, never shrink.