[Boutique] Pudong Development Bank Internship Report

Part 1: Pudong Development Bank Internship Report

My internship at Shanghai Pudong Development Bank can be divided into two stages, namely, a part-time internship in the second semester of the sophomore year and a full-time internship in the sophomore year.

The internship in the previous stage was mainly centered on outdoor publicity activities. During the period, several related business trainings were conducted. It was this training of knowledge that enabled me to understand the finances, understand the bank, and understand Pudong. I have gained a deeper understanding of the differences between Pudong and other banks, and I understand the various businesses that Pudong has for the sake of customers. I think this is the key to making Pufa continue to grow in the banking industry. Pupa's exquisite, thoughtful, and unique business not only enables customers to choose Pudong, but also makes us very proud to be able to practice in such a vigorous and energetic bank.

With these understandings of Pudong, we can do a publicity work on behalf of Pufa. We introduce Pudong to everyone, so that as many people as possible can enjoy the quality service of Pudong, and also expand the customer base, and generate income for Pudong. First work I went to Quancheng Square to participate in the publicity activities related to bank cards organized by UnionPay. We followed the staff of the front desk of Pudong Development and issued the cards together with the promotion. We divided the two groups into groups, and each group was doing active publicity. After the event, our group The promotion and card is significantly higher than the other group. We rely on our enthusiasm and eloquence, and we are not afraid of nails. We are also relying on the charm of our Oriental card itself to win the "war" of bank cards between banks.

During the period, there are a few things to remember: I have a female reporter who came to consult me ​​and held a printed form in the hand. The vertical column of the form reads the various cards of each bank. The horizontal is the name of each business of the bank card. Fill in the blank form to fill in the business and the charging standard. When the female reporter came to me, I have already filled in the bank card information of some other banks. I saw that there are different standard charging items, and when the female reporter asked me Every time she reads a project, my answer is "no charge". I look at her more surprised and happy look, and I feel happy - for myself, I can clearly explain the various functions of her Dongfa card. The charm of our Oriental card. When the female reporter left, I said happily: "My colleagues and I also have such a card. I always know that it is a card that is very cost-effective and intimate, but I did not expect that there is such a preferential standard. The Oriental Card is indeed a good card!"

The other is that I am explaining to a foreigner. My spoken language can't express various financial terms clearly, but I still try to introduce the Oriental card business, because I want everyone to understand our bank. Oriental Card. "Foreigner" listened to me with some weird expressions and smiled. I know that my expression is relatively oyster, but I also know that he must also be interested in our card. After communication, "foreigner" finally decides I handled a card. The foreigner finished the card and smiled away. I am also very happy because I pushed the card to the international market.

The work activities in the back are similar to this one. Although the temperature in summer is very high, our enthusiasm is also very high.

Throughout the course of my work, as a group leader, I was also responsible for contacting the team members to separate work and receiving study materials or documents.

After the school holiday, I started the second phase of work. I was working in the same class. My place of work is the Shanda Road branch.

Originally, my main job was to promote gold and install online banking. However, since I was on holiday at the end of July, it was much later than other interns. So I didn’t catch up with the online banking installation and the collective opening of the license, so I could not do it. Related work. So I have a full-day internship in the summer vacation. I am mainly responsible for publicizing and helping everyone with some scattered work.

There are two main types of publicity work, one is to explain the customer in the bank lobby and assist the customer to handle the business, and another outdoor road show publicity. I have several suggestions in this regard:

The first is the work in the lobby. In fact, I think the necessity of this work is not great. Because the average customer can complete the business independently; even if there are occasional doubts, it is very small or very simple and single consultation, and these problems are often the tellers. It can be easily explained smoothly, it will not cost a lot of things and is not cumbersome. So I feel that it is not necessary to waste manpower in this aspect. My feeling at the Shanda Road branch is: If you take the initiative to ask the customer if you need help, sometimes Will scare the customer, sometimes just get a smile that shakes his head; and silently wait for the advice of others, but almost no. So I think the post has no value.

Then there is the outdoor roadshow. We choose to work overtime on weekends. The project is located at three locations in the refinery. The planning time is August 13th and 14th. However, only 13 days of promotional activities were carried out, and the number of cards issued was only There are also very few. I think that outdoor propaganda is not always possible, but must first understand what geographical environment, human environment, and even weather conditions you want to promote. On the 13th, the sun is hot and the air humidity is very high. The whole atmosphere was so hot that it was unbearable. However, we went to the Dongjiao Refinery in accordance with the plan to move the table and chair propaganda materials, etc. However, the human and material resources we sacrificed at high temperatures did not get the rewards we deserved. Why do I I feel that there are at least the following two reasons: First, the temperature is too high, and the environment is extremely bad. Even if we can work hard to do outdoor work for the work, but the customer has no reason to take the heat to accept your publicity. On the hot weekend morning, almost everyone chooses to sleep at home with air conditioning, or watch TV to do housework. Who will be fine to come out and change angles, those Counting out the people outside, there are really things that have to come out - and these people, who do not expect to quickly finish what they have to do, go home quickly, which will hang around us on the hot road? Second, we only saw the huge personal customer base of the refinery, but did not consider the characteristics of the specific customer group. The refinery is located in the eastern suburbs of Jinan, with a certain gap with the city center. There is no business outlet near our refinery, even if it is an ATM. Although I strongly explain to you that we can use any atm, but the inconvenience of deposits, etc., it is still impossible for other refinery residents to accept our card. They said: "The banks look at a lot of them, it's useless." Indeed, if the cards that are used are not used, they are not willing to see them from the perspective of our bank. So, the promotion location should choose the convenience of the business outlets. Reachable place.

In the work of the Shanda Road sub-branch, there are also many logistical related tasks, such as statistics on archives, statistics on corporate liabilities, warehouse consolidation, daily lunch statistics, financial assistance management, etc. I help the manager to enter some information and so on. Although I have written thank you and suggestions in these jobs, these have nothing to do with the gold work, so I will not elaborate.

The above is my internship report and a little shallow work suggestion from Shanghai Pudong Development Bank since May 28th.

I hope I can continue to work with Pufa.

Article 2: Shanghai Pudong Development Bank Internship Report

I have been internship in Pufa for almost two months. I am deeply touched. Whether it is learning the basic banking knowledge, or in marketing and communicating with customers, it is worthwhile to try and understand.

In the first few weeks, our team carried out the division of labor distribution according to the instructions of the branch. The main work of everyone is to publicize and market all kinds of wealth management products of our bank, especially for various card types. First, we conducted a net survey of the area near the branch, and based on the results of the survey, detailed marketing plans and staffing arrangements were made for the surrounding units, office buildings, and communities. Then, according to their respective division of labor, publicity and marketing activities were launched. In those weeks of activities, there have been many benefits. As we all know, publicity and marketing require good and effective communication and communication with customers. We must recommend our card products in line with the principle of always starting from the interests of our customers. Only on this basis can we let our customers know more about our products and further experience our services. Through the propaganda and marketing of those weeks, I found the difficulty and the arduous task, which was not imaginable at first. In the process, we have experienced the joy of success and the sentiment of failure. Whenever a bank card is successfully sold to a customer, I can't help but be happy and happy. After all, it is through my own efforts. Every time I encounter the cold eyes and disdain of the customer, there is also an unspeakable pain in my heart, but we will naturally resolve the sorrow and uneasiness. The common method is self-criticism: perhaps the skills we sell are not mature enough, maybe we have not been able to put ourselves in the right mindset. The reasons for this are as follows. First, there has never been a sales experience before, and there is some bias in the perception of this matter. Second, their own social experience is insufficient, resulting in poor ability to cope with society. Again, the customer group was not well selected, and the customer's consumption habits and consumer psychology were not grasped. Finally, residential property, real estate preservation also brought a lot of inconvenience to our publicity and marketing work. However, after continuous summarization and discussion, based on the joint efforts of all members, our team has achieved some gratifying results. Because, we believe from beginning to end: there will always be a return, and the sun will always be after the storm.

Then, the leader of the branch gave us a small exchange meeting. At the meeting, the president exchanged and discussed the performance improvement of our personal business with Jiangbian Sub-branch. Everyone is also actively contributing to how to improve their performance. The atmosphere of the meeting is also very harmonious and active. Everyone agrees that we should firstly demonstrate the image and concept of Pufa from the perspective of propaganda, and let the vast potential customers feel the culture and essence of our company from our propaganda. At the same time, this practice has also paved the way for future marketing. Finally, it was unanimously decided to publicize the “Pufa public welfare image” at several bus stops near the branch. We carry out promotional activities in the form of a mobile convenience station on the bus stop by daily freeing up and down the passengers at the peak of the commute. Every morning, I started from the school around 6 o'clock, and started public welfare activities at about 7:30, which lasted until nine o'clock. In the evening, propaganda began at five o'clock and ended at around seven o'clock. Perhaps this event seems normal and ordinary, but learned a lot from this little bit of trifle. For example, how to communicate with people, how to solve problems for others, how to tap potential customers in the process of publicity, and so on. Every little bit of little things inspired me and gave me the attitude of work and study. Because, I always believe: "It is not easy to do simple things, it is not extraordinary to do ordinary things well." I believe that: Details are the keys of success! Then, make full use of the time of the branch to learn all aspects of the bank's personal business. Also, it is reasonable to arrange for each intern to go to the position of the internship lobby manager. If there is no specific task, we will use this spare time to run personal performance and tasks, and strive to do two things. Now, this charity event is still in progress, and the effect is quite obvious, which has earned Pufa a reputation and image.

At the same time, we also actively participated in the promotion of the wealth management products just launched by the branch. The foothold is still near the river bank branch, and the time is usually on the weekend morning. Promote wealth management products through the establishment of promotional points. Although the time is very short, in the process, we learned how to apply different marketing methods to different groups of people and learn the timing of marketing.

At the beginning of the school year, we also participated in the business of handling the Oriental Card in batches for the Wuhan Business College. The College of Business and Trade is located in Jiangxia District. With inconvenient transportation, we have set up a studio in Pudong to better publicize and promote our wealth management products. Since the Business School has only a self-service outlet of our bank and has a long-term cooperative relationship with the Jiangan Sub-branch, it is relatively easy in the process of publicity and promotion. Because most of the students are studying in different places, they don't know much about the bank's business. Based on this, we have focused our work on explaining the basic business of the bank, solving it according to the different situations of each student, and striving to achieve the service tenet of “Sincerely, and sincerely for you”. For example, how to save money and save time for remittances in different places; how to use automatic teller machines and how to open personal online banking.

In short, after experiencing this internship in Pudong, I have already had a new understanding of myself and I am gratified that I have stepped out of the first step into society. Therefore, the tangible and further feelings of the society are felt, and the cruelty of the society and the fierce competition are felt.

Part 3: Shanghai Pudong Development Bank Internship Report

The summer vacation of xxxx is unusual for me who is about to graduate. This is my last summer vacation during college, and it is also the last training opportunity before I go to work. This time, I am grateful to Pudong for giving me valuable internship opportunities. On July 9, it was the day when I entered the XX branch of Shanghai Pudong Development Bank. From this day, I started my internship tour and started to become a banker and a Pudong people! This is a turning point. From school to society, from students to bank employees, all mysterious veil is unveiled!

For our interns, the first thing that needs to be changed is the attitude of the individual. The attitude is correct, the less time you enter the role, the more you gain. But the change of attitude can not be changed by changing your mouth. It should be expressed from the heart and in action: actively study and work!

I remember when I went out to do propaganda, I stood outside and sent a single page. This really made me feel a little worried. I used to see someone else paying bills. The passerby’s high profile is better than his mood. He always thinks that the bank’s job is to sit in the counter and blow the air conditioner, waiting for the customer to come to you. But when I did it myself, I discovered that all my previous thoughts were self-righteous. Our account manager teaches us to “put down the high profile to change the attitude”. I learn to do this, seriously practice, and explain to the passers-by who come and go, as long as there are passers-by willing to stop and listen to us to say a few more words. I was so excited that I couldn't do it! After work, I packed up my tired body and watched the harvest of the day, which made me feel full of energy and expected new results for the next day's work. There is much publicity, and the hardships and joys are only known to you. If you do well, you will praise you. It is inevitable that you can’t do criticism. There is still a lot of pressure. I always think that I can do a good job. On a few occasions, our sub-branches often make publicity in the nearby Zhongbai warehouse, but there is a lot of interest, but the most terrible thing is that they can't keep the contact information of customers. They say that the bank is right next to them, so they can go and see for themselves. We have always been empty-handed in those days, and it is inevitable that there will be a sense of loss. After telling the situation, our brothers also said that they can understand. He also suggested that we change our strategy and try to leave customers' calls as much as possible. He also suggested that we first strengthen our professional knowledge and let our customers have a sense of trust in us. However, when I went back to get the information, I found a customer who just gave it to the public. She was interested in the fund. She really came, and she took a million yuan to buy the fund the next day! Since this time After that, my enthusiasm has improved a lot, because I believe that paying will pay off!

The next work is full of happiness and full of competition. The interns of our branch are divided into two groups, the PK system is implemented, and the task division is carried out. However, every day, when you meet, you will always exchange the results and experience of the day. I will talk about the difficulties I encountered and everyone will work together to find a solution. Although we are competitive, our belief is "friendship, competition second." Especially when I name the group and slogan, everyone talks about me and wants to get a good name and shout a loud slogan. Finally, we chose our "first tribe" by voting system. This means that our team must be as creative as the Wuchang Uprising, so we need the slogan "Wisdom creates wealth and passion ignites Wuchang." The power of everyone is infinite, and the collision of wisdom and passion will keep us moving forward. When we discuss the program for the branch, there are often some creative ideas flashing out, making the programs we prepare rich and colorful.

The days of internships are really "painful and happy". When there are happiness and of course, when faced with difficulties, brave face is better than anything, because every suffering is a kind of wealth! We are internship Sweeping through the building, knocking on the door of the office, and introducing our products to people, all of which need to smoothly express the characteristics of our products, and also need us to understand the needs of our customers. I remember that when I went to the martial arts to push the credit card with my brother, I almost didn’t dare to knock at the door, and I didn’t dare to communicate with others, for fear of making mistakes. But slowly learning, and soon, another colleague and I successfully launched a quota card and third-party depository. After knocking, nodding, and smiling, I can handle it. One day, my mouth is dry and dry, but I am not tired at all, because I feel that I have stepped on a step, regardless of the eyes of others, to flatten my mind, I believe I can do it. This kind of belief has played a significant role in my future "sweeping the streets" work. In one week, our team's mission was to specialize and specialize customers in Lapufa in the commercial street. This is more difficult than working in an office building. First of all, you have to find your own business. UnionPay's special merchants are more difficult to do, and the success rate is not very high. Occasionally, they are interested in several occasions. After considering a few days later, when they visit again, they are always refunded due to problems such as rates and deposits, and there is another one. The fatal weakness, they always take the Shanghai Pudong Development Bank too few outlets, and take it out of the door because of the inconvenience!