[Boutique] Operator Internship Report

Part 1: Operator Internship Report

Foreword

After more than half a year of internship, I have greatly improved and improved both in mentality and in my own way of doing things. I would like to summarize the entire internship process so that I can have a good guidance for my future career. planning.

I. Internship purpose

Internship is the last important practical teaching link in university education. Through internships, we will be exposed to practical work related to our major in social practice, enhance perceptual knowledge, and train and train our ability to comprehensively apply the basic theories, basic skills and professional knowledge we have learned to analyze and solve practical problems independently. Combining theory with practice, improving practical hands-on ability, laying a certain foundation for us to go to work after graduation; at the same time, we can test the teaching effect, to further improve the quality of education and teaching, to cultivate qualified personnel to accumulate experience, and to be able to smoothly Prepare for the social environment to be in line. We strictly demand ourselves, constantly pursue progress, constantly improve ourselves, and constantly surpass ourselves.

2. Internship selection analysis

During the internship, due to my own personality relationship, and for the better development of myself in the future, I did not choose to practice internship with my professional counterpart. Because at the beginning of my sophomore year, I did a holistic analysis of my career. If I develop in the hotel in the future, my career path will not go very smoothly. If I can choose the path that suits me from my personality characteristics, I will go even better. On the contrary, I can develop from other aspects using the knowledge I have learned from the hotel management profession, and I will be more interested in myself. Because I am very patience and very good at communicating with others, I chose the TV shopping industry to engage in telemarketing.

During my time at school, I didn't know much about the industry of telephone marketing. On the contrary, I usually put a lot of energy into marketing, and I really know some characteristics of this industry when I really invest in TV shopping. Telephone marketing can only try to figure out the character of this customer by virtue of the voice and characteristics of the customer. This industry can especially exercise one's insight and responsiveness.

Third, the internship location

No. 8, Tongyu South Road, Hai'an County, Nantong City, Jiangsu Province

Fourth, internship units and departments

Jiangsu Tongxi Trading Co., Ltd.

V. Internship content:

The initial training, because during the school, the management of the hotel also has business center and front office management knowledge, so I started very quickly, I have mastered some etiquette of telephone marketing in a short time, The way to talk and some ways to use words. During the week of training, I seriously thought about some of the details of the phone marketing and the truth behind it, and strive to become a qualified operator early.

After a week, I was able to successfully enter the return visit with the old staff. I was very nervous when I called the stranger for the first time. However, after two or three calls, my nervousness and uneasiness were also significantly reduced. I realized that sales faced a high rejection rate, which was also a challenge to my ability to adapt and exchange. I played more than 10 times. A phone call, most of the calls were rejected by the customer. However, I have exercised my courage, the way I talk, and how to deal with others.

In the process of returning visits, my passion in the company is always the highest, because I deeply know that I am a new employee, I have no work experience, therefore, I can only work harder and more practical than others, I can be good. The gap between others is getting smaller and smaller. I have a special sense of accomplishment in the return visit. I am more patient in my work. Therefore, I can always get more recognition and approval from customers in the process of overcoming communication.

After the return visit, it was followed by the heat, which was to start advertising. I represent our company and represent our product image. The first order is a water-based micro-electrolytic water maker. Many of the company's old employees have sold this product two years ago. Therefore, I did have a big gap with them during the ordering process for this product. All I can do is work harder than them, communicate with customers more carefully, and explain our product knowledge to customers. I understand that I am not convincing customers to buy our products. It is helping customers to buy products. Always think about the problem from the customer's point of view, look at the problem, the customer will trust you more, trust you, and then will believe in your product. In turn, customers will respect you more. When you communicate well with a client, you will have a sense of accomplishment, not only the commission, but also the success and joy.

Part 2: Operator Internship Report

From x month x day to x month x day, the whole summer vacation, every day is doing social practice - from dormitory to company to work, the working environment is in the air-conditioned room, working against the computer, in fact, very easy, that is, every day Calling for information, working hours are 8:30 am to 6:00 pm, there are two hours of rest at noon, but sitting a few hours a day, to play a hundred or two calls, a little tired is inevitable. In this work of the operator, I learned a lot of knowledge. This summer is very special, the time is very fulfilling, and I have benefited a lot from doing things for others.

At the beginning, when I went to the interview for part-time job, I thought it was in the school. The summer vacation was here to help enroll students. As a result, I called in the past and asked that the company outside the school was recruiting operators. The classmates are all very tired of talking about the work. They have to make a lot of calls every day, which is very boring. But I haven't been an operator, I want to challenge the industry of telephone marketing, so I went to the company for an interview. There was still a training. As a result, I missed the training because of the exam. If I didn’t know what, I gave me some information. Let me sit in the office and look at it first. There are other summer workers in the office. Some of them have just graduated from high school. I have met many people in the course of this practice. There are two more in our school.

The training lasted for a few days, because people haven't found it yet. We were looking at the information in the office for the first week. Later, we gave it to us. Let us find a number on the data and use it to sell anti-counterfeit labels. I was very nervous at first, because I didn’t play it, and it’s all the boss. Sometimes I think it’s different from what he asked. I panicked. I don’t know how to answer it. After practicing for two days, the manager told us When he first called, he was very nervous. He slowly called more, and he felt that it would not be like this.

The company is Zhongding Guoxin Anti-counterfeiting Co., Ltd., which was just established last year, so it is a very new company. It has a purchasing department, a marketing department and a second department, an administrative department, a technical department, and an accounting department. When the company was first established, all employees went through the training and then campaigned for the position in the form of self-recommendation. Let other staff vote, it sounds very good, and can stimulate everyone's enthusiasm and courage. Most companies commute to work in the form of punch cards, which are all scanned fingerprints, so as to avoid the phenomenon of calling others on the card. The company here is mainly for anti-counterfeiting labels. Our task is to call to find potential customers and send them to them.

At the same time, we also need to introduce the benefits of using anti-counterfeit labels, which can prevent others from counterfeiting their products, help counterfeiting, save money for the company, and reassure consumers. Every day, we have to contact people of all kinds. Some attitudes are good and some attitudes are bad. When we first started talking to the bosses, we were still very nervous. After a few days of exercise, we didn’t feel anything. In most cases, we can deal with them. . Because doing this line requires employees to have a passion every day, so here is a morning meeting on Monday morning, ending the work of last week, completing those tasks, and then singing, the first "believe in yourself" all employees I sang together, I found out for the first time that this song is so passionate, so exciting, hehe.

Here we also talked with the chairman. He was only thirty years old and very young. In the chairman's office, he also talked to us about his entrepreneurial history. He used to graduate from the university department and was assigned to a police station in a three-door police station. There were two computers in the office, one for the boss, and the other one for more than a dozen people, so some people were early in the morning. In the past, he grabbed the computer. He didn't like to play. He read the newspaper every morning and went to the old police officer. He found that he could not adapt to the lifestyle there, and the promotion of the police industry was the slowest. Some people worked for a lifetime and were promoted to a small official when they retire. After discovering this, they decided to decide. Resign and work hard on your own. I have also changed a lot of industries. When I was working for others, I learned a lot of things, and I also established a certain relationship network, and then I started to open the company myself.

In the next few days, we were all in the conference room, 11 people. Every day, I am facing a stack of materials, and I am called to people all over the country. Sometimes I get a good person. I will feel good in one day. Sometimes I will meet those who are not high-quality, and may even swear. We can't avoid it. In the process of making a phone call, we are all learning by playing. They usually ask us what questions we have and how we should answer them. When answering the phone and making a phone call, the first sentence can't be said to "feed", which is very rude, but the first sentence we called was "feeding", which has become a habit, blurting out every time. Although the other party can't see us when we call, we still have to sit up straight and talk with a smile. When you talk, the other person will feel it, and this also reflects the attitude of a person from the side. In order to let us compete, the company also divided us into two groups, let us pk, see which group is the best, and awards.

The group has a team leader, of course, there is also a large team leader. The team leader is the leader of the two team leaders. The responsibility is the heaviest. Our daily performance must be recorded, how many calls are made, how many intention customers are there, and so on. Some people feel uncomfortable after work, choose to leave, I have had this kind of thinking, I feel that this is very tired every day, but I feel that since I have done it, I should finish it, stick to it, or use the old saying: " When you come, you will stay, and I believe that there are gains in hard work. The result is not the most important, and the process can help me grow.

This summer, whether it is work or life, I feel that I have learned a lot, I have gained a lot, I have made many new friends, adapted to the new environment, integrated into new people and things, and lived happily with them. Summer vacation is really wonderful. In fact, the most important thing to get along with others is to respect others, just as smiles are mutual. There is no small matter in life, but everything is educated. Just do it with your heart. I believe that no matter what kind of thing, there will be a good turn and better!

Part 3: Operator Internship Report