Customer service front desk internship summary report

On a hot summer day, we could enjoy the breeze of air conditioning at home, enjoy all kinds of refreshing drinks that my mother cooked for me, and enjoy the leisure feeling brought by the whole holiday, but I didn't, because as a student who is about to become a junior, in If there is not any work experience in the society, then when you actually go to work, you will be quite unaccustomed, so that you will be eliminated by this society. So, when the ringing of the exam ended, I started to struggle on the road to recruitment.

Recruitment process:

First of all, I was looking for a job. I searched a lot of recruitment websites on the Internet. My best job was to find logistics-related work. I don’t even want to pay for it, but I found that such a low requirement still makes me There is no way to find a suitable logistics company. I am generally reluctant to accept summer jobs. After I voted for a few resumes, I gave up. It’s not because I didn’t insist on it. Because I am in the current stage, it’s quite difficult for me to find such work. So, maybe you can choose this kind of work in the future holidays.

So, I went to the streets and went door-to-door to see the job information of various stores. If I went there, I went in and asked: "Do you want to work part-time?" "Sorry, we don't take part-time jobs." "We need more than one year of work experience." "Can you adapt to the night shift?" A sentence of ruthless words, so that I did not have a little motivation throughout the afternoon, so I strolled through the whole street, I overtook to find that there is no work worth waiting for, which makes me very depressed, So I went back to school, so I was looking for a part-time job on the Internet. In fact, there are still a lot of such jobs on the Internet. What attracts me is the promotion work, although some units say that the requirements are relatively high. Gao, but I still have a lot of calls and I have sent a few resumes. It is indeed a response, but then I found out that many of the units are disguised by the intermediary company. It is said that it is for you to find a job. many. Or, I found a job that I was quite satisfied with, but when I got there, I found out that there are countless people who are satisfied with this job. I am just a small candidate, as long as I have a little bit of compliance. The place, the replacement person is still lined up with a long team! For example, I value the work very much, just because I have a day conflict, they never give me any reply, the world is so realistic. This makes me quite hopeless in the whole society. Is it so difficult to find a satisfactory job?

work process:

However, God still cares about me. On that day, I went to apply for a job with my classmates. It was just a deputy, but with the feeling of trying, I also filled out the application form, and I didn’t pay much attention to it because there was a lot of work. The competitors, it was very unexpected at that time, after a few days, they actually replied to me, let me go to the training, which made me really surprised, and made me feel the opportunity and opportunity for a person. important!

On the 10th, I went to New Oriental for training. The teacher there is very good. After we introduce ourselves, let us freely communicate for 10 minutes, let us know each other, and not only need to know the name, but also know each other's interests and hobbies, even the food they like to eat, although this The method is quite poor for a person who recognizes people, but this shorthand method still makes me know a lot of colleagues, and suddenly I feel that New Oriental is indeed a place for people to learn! Then the teacher asked us to watch the propaganda film of New Oriental. From this, I know the growth process of New Oriental, especially the hardship of the first class established by the principal of Beijing New Oriental, Yu Hongmin, from 1993. I deeply feel this school. Although it only has been running for 15 years, it can be said to be a school with a strong cultural heritage. In just 15 years, New Oriental not only occupies more than half of China, but also has a place in Canada and Toronto. This is worthy of respect. It also makes me feel that it is a glorious thing to enter this school, and a sense of pride arises.

I and two other students were arranged to work in the customer service and at the front desk. In fact, the feeling was that the pressure was quite large. Because unlike the teaching assistants, our job is to give parents and students a course consultation, and some people don’t understand anything. I am writing, if you give the wrong message, the future dispute is very difficult to solve. When a teacher trains our classmates, the key point is to accurately give the customer the most accurate information, so our The training time is also very long, because we have to pay attention to a lot of things. Compared with the teaching assistants, there are still many things we have to remember, but I will not give in. After all, this can be challenging and challenging. Can you improve me!

The next day, we started the work of customer service. When I walked into the customer service office, the ringing of the phone immediately sounded, which made me a little panic, but the supervisor showed us the call and the sound was melodious. I have a clear idea and gave me a lot of instructions. So I think there are a lot of places to learn because my ability to express is very bad. If I suddenly speak when I call, what should I do? This is the company. The impact of this is too big. Others must think that this school’s practice telephone number is unclear. The quality of this teaching is definitely not good. So I took a deep breath. After the supervisor told us about the arrangements and precautions of various courses, we began to wait. Next to the telephone.

I am nervously waiting for the first call. Will he ask a difficult question. What if I don't know how to answer it? A series of questions have not been in a string, the phone ringing will ring, I am a little tremble to pick up the microphone: Hello, New Oriental! "Fortunately, the first barrel phone is not too difficult for me, I have forgotten what the problem is now, but at least I have not been smothered, and I have successfully passed the test."

Of course, not every time is so smooth, many times, I still don't know what the answer to the question is, such as asking IELTS, TOEFL knowledge, I am more like a night, and sometimes, a simple I can't answer the question about the phone number, but the teacher said to us, you don't know, don't know, you can ask, this gives me the motivation. After all, people have a process that they don't understand. I remember an article about interns said that some interns are self-righteous when dealing with problems, as if they are shaking, so they use their own thinking to deal with problems with others. As a result, they have caused serious losses to the company. How much harm is this? Ah, I know this lesson. If I don’t understand it, I will tell the customer, please wait a moment, I will help you ask, the customer is very supportive and thank you. This also gave me a lot of encouragement.

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The day's work is over. Although the mouth is really dry, drinking a large bottle of water is a miracle for me who doesn't drink much water. But in general, it is not so tired, but sometimes suddenly several calls are ringing together, making us all too busy to mean. However, this kind of work is very satisfying. I always feel that it is a very fulfilling thing to solve the problem of a parent or classmate. As time went by, I slowly knew the structure of the whole problem. I remembered a lot of phone numbers, but after a long time, I found that the questions that everyone asked were similar, even one after the other. The questions are the same. I repeat the same answer over and over again, especially the address of the school teaching point. I don't know how many times I have to talk a few times a day. It's really annoying, but I think about it, every parent. The students are calling for the first time. They just want to know the address of our school. Although I answered the same question, the people I answered are different. Maybe I just feel bored with one of the calls. It only took one percent of the total number of calls a day, but the parent who made the call would score a total of 0 on the impression of the school. With this kind of thinking in mind, I tried my best to answer every call and I was very energetic, trying to give them a dynamic impression.

After a few days of customer service life, the teacher of the shift arranged for me to work at the front desk. This is another challenge. I only need to use my ears and mouth for telephone consultation, but if I am at the front desk, I must not only solve the problem of my classmates, but I must also I have to take care of it, I can't give people a lazy feeling. Just at the registration point, I can't help you any more, because I am an intern, they must be scrupulous about my ability to work, if I am in the registration system. What's wrong with it, it's not terrible, so at the registration point, I feel very redundant. I can only give some parents and classmates some simple answers to questions, professional knowledge, and the two teachers next to me. I understand, I can't insert it. However, when they answer questions, I will also listen to their words. In the process of answering questions, I also take some classics. It should not be a theft, hehe.

Internship experience for this summer vacation. Let me have the experience of customer service and the front desk at the same time. Although sometimes I feel that the simple work over and over again makes me feel very boring, but I still get a lot of experience and lessons. In general, I also felt the hardships of finding a job in the great sun this summer, and the valuable wealth I got at work!