Summary of the work of the District Government Service Center in 2019 and the main points of work in 2019

In 2019, the Administrative Committee of the District Administrative Service Center, guided by the spirit of the party's xx spirit, conscientiously implemented the spirit of the Provincial Party Congress and the spirit of the Seventh Plenary Session of the Fifth Session of the Municipal Party Committee, taking the satisfaction of the people's people as the starting point, Efficient, clean and standardized, for the purpose of service, further emancipate the mind, boldly explore, advance with the times, continuously improve service standards and quality, enhance the new image of service-oriented government windows, and strive to innovate the operation mechanism and management mode of the center to promote The economic and social development of the region has created a superior investment soft environment. Focus on the following work:

First, carry out the "style of work and rectification" activities, and constantly improve the quality of service and service standards

Over the past year, the Center has placed efficiency and optimization services at the forefront. According to the unified requirements of the district committees and district governments, through the solid implementation of the theme of “style of work and rectification”, all the staff of the center have established new service concepts, new service standards and new service image, and comprehensively promoted the work of the center. Going up a new level.

1. Full mobilization to create an atmosphere. In order to keep the activities deeper, the Center has mobilized the implementation of each phase. The Center carefully formulated the implementation plan and carefully studied the implementation plan. Through the mobilization meeting, specific requirements are put forward for the guiding ideology, objectives and tasks and method steps of the whole activity. In the implementation process of each stage, the center will hold a meeting of the person in charge of the window in time to carry out serious deployment. Through comprehensive mobilization, the thinking of all staff will be unified to improve efficiency and improve service standards, and the actions of all personnel will be implemented in the work of window service. The center also produces an activity bulletin board in the office hall, and uses the "Center Briefing" and the center network to create a good atmosphere for the smooth progress of the event.

2. Solid progress and focus on effectiveness. In the course of carrying out the activities, the Center earnestly grasped the organization and implementation of all aspects of the theme activities to ensure that the activities achieved practical results. In order to effectively carry out the implementation of key links, in the stage of rectification and improvement, the Center actively invested in comprehensively and carefully sorted out the matters, and promoted the reorganization of various windows. Each window starts from its own reality and actively participates in the activities. Some have combed and rectified, and actually put the matter into the center for handling; some have speeded up the matter and improved the means and form of service; some have vigorously promoted online pre-trial, and strive to increase the number of online acceptance; Problems and deficiencies in service behavior, image, etc., and put forward specific rectification measures.

3. Clear goals and strengthen assessment. At the beginning of the activity, the Center Inspector Unit increased the intensity of inspection and guidance, and studied and formulated the detailed rules for the assessment of objectives and tasks. Each window of the center consciously compares the target tasks and assessment rules, and implements them one by one. In the assessment implementation stage, the center set up an assessment leading group, held various conference discussions and notified assessment plans, proposed quantitative targets, and promoted the gradual deepening of activities carried out by various windows.

Second, find out the "base" of the matter, re-create the approval process, and strive to innovate the approval model

In the past year, the Center has further clarified the “base” of the stationed items, and grasped the handling procedures and stationing conditions of various matters. On this basis, the organization of each window to further standardize the handling process, promote parallel approval, so that the center's approval function is increasingly perfect, and the approval model is further innovated.

1. Find out the "base" of the matter. In order to further standardize the examination and approval behavior and improve the quality of service, the Center carefully implemented the principle of the entry of the matter, and comprehensively sorted out the occupancy rate, procedures, time limit and charges of various departments. With the support of various departments, we basically figured out the “base” of the stationed items, laying a solid foundation for realizing process reengineering and improving the efficiency of examination and approval. At present, there are 19 departments stationed in the center, and the total number of projects stationed in the project is 271.

2. Compress approval time limit. The center pays attention to guiding each window to its own reality and strives to improve the efficiency of examination and approval. If you want to settle in the center, you should do it as soon as possible. If you can't do it on the spot, you should speed up by more than 50% according to the legal time. Among them, the employment center speeded up 53 days, the education and sports bureau speeded up 105 days, the judicial bureau speeded up 27 days, the safety supervision bureau speeded up 11 days, the water agricultural machinery bureau speeded up 246 days, the civil affairs bureau speeded up 80 days, the health bureau speeded up 177 days, and the agricultural bureau speeded up 96 days. The forestry bureau speeds up 66 days, the animal husbandry bureau speeds up 43 days, the transportation bureau speeds up 110 days, the public security bureau speeds up 25 days, the quality supervision bureau speeds up 47 days, the industry and commerce bureau speeds up 453 days, the local tax bureau speeds up 50 days, and the national tax bureau speeds up 162 days. The entire center has a total speed of 1,751 days. Through the refinement of the clean-up specifications and processes, the time limit for the settlement of the incidents was reduced, and the steps were simplified, ensuring that the on-site settlement rate reached 90%, and the current settlement rate was 100%.

3. Standardize parallel approval. The joint and centralized handling of cross-departmental examination and approval matters is the specific requirement of the administrative licensing law to improve the administrative capacity of government departments, and is also an effective means to further improve administrative efficiency. This year, the Center has intensified the organization and coordination of joint affairs, and formulated and improved the joint operation process. Seriously sort out the matters that need to be handled jointly by multiple departments, clarify the procedures, divide the responsibility, clearly define the lead department, and initially realize the “submission of the application materials and on-site inspection together”. At the same time, the Center also urged the lead agencies to work together with the co-organizers to formulate a joint flow chart to further shorten the time limit for approval. At the end of July, the center led the preparation of the "Parallel Approval Method", and began the trial operation of parallel approval in August. At the same time, the Administrative Committee set up a parallel examination and approval room for the partial renovation in the case of limited central office space, and publicized the work flow of the matters involved in the “Parallel Approval Measures” to form a public disclosure. Transparent and fast parallel approval operation mode.

Third, pay close attention to implementation, and vigorously promote the construction of administrative efficiency electronic monitoring system to ensure that the system runs ahead of schedule

1, three systems, docking operation. In order to meet the provincial and municipal inspections on April 27, a group of management committees worked overtime, staying up all night, purchasing equipment, and urging suppliers to debug equipment. The entire window staff of the center gave up the weekend to fully participate in the information entry. On April 26, the administrative effectiveness electronic monitoring system of our district was successfully docked with the provincial center in advance. All the windows that have been stationed in the Administrative Center have all used the administrative approval general software to handle related business.

At the same time, the Administrative Center also actively coordinated the city information center and telecommunications company, and incorporated the approval process of the District Water and Agricultural Machinery Bureau, the Forestry Bureau, and the Agricultural Bureau into the provincial government affairs network, and installed the general software for administrative approval for the above three units. Online approval of administrative approval projects has been achieved. We also conducted one-to-one training on the use of software by the relevant bureau leaders, so that they all have mastered the use of administrative approval software.

2. The three systems should be shipped out. After the provincial, municipal, and district meetings, the Administrative Center quickly established a leadership group for administrative effectiveness. On May 8th, the three systems of “## District Government Affairs Service Center First Responsibility System”, “## District Government Service Center Time Limit System” and “## District Government Service Center Responsibility Investigation System” were set up. And put forward requirements for the implementation of the system: First, conscientiously implement the first question responsibility system. All window staff must be enthusiastic, thoughtful, and responsible for the units and individuals who come to handle administrative examination and approval matters, connect with work affairs or consult, and reflect the situation. The second is to strictly enforce the time-limited system. All items handled by each window unit must be closed within the specified time limit or the period promised by the agency. The third is to strictly implement the accountability system. Fully implement the administrative accountability system focusing on the chief representative of Windows, clarify the scope of accountability, standardize accountability procedures, increase accountability, and improve the execution and credibility of the administrative work window.

3. Concentrate in place and implement step by step. According to the requirements of the provinces and municipalities, the district committees and district governments attach great importance to the conscientious implementation of the "two concentration, two in place". The center is limited by the office space, based on the specific plan set by the district administrative department of the district-level department. It is proposed to adopt a step-by-step implementation approach to implement “two concentrations, two in place”. At present, the national tax, local tax, public security, civil affairs, health, industry and commerce, water and agricultural machinery departments that have settled in the center have implemented two centralized and two positions. Other departments are prepared to re-adjust the layout of the second floor lobby after the provincial and municipal authorities have cleared the administrative licensing project, set up the relevant comprehensive window, and implement “two centralized and two in place” for relevant departments involved in administrative examination and approval according to relevant requirements.

Fourth, in the face of the disaster, no fear, earthquake relief, no mistakes

At the time of the May 12 earthquake, a group of management committees immediately organized the people and window staff who came to work to evacuate the office building in an orderly and rapid manner without any confusion or crowded trampling. When the first earthquake ended, Director Guo Yong immediately organized all the window staff to hold a short meeting in the parking lot in front of the office building and made a unified arrangement.

On May 13th, according to the arrangement of the district committee and the district government, the Administrative Service Center was responsible for the statistics of the disaster area and assisted the small floating bridge police station. The comrades in the same street and community went deep into the various units of the Pioneer Road area, the statisticians of the community, the damage of houses, the damage of other houses, and other property losses. The situation was collected and summarized. The streets of the work area were reported to the district committee and the district government at the first time. . In the evening, according to the instructions of the district committee and district government: organize the preparation of food for the affected people. After hard work, the residents affected by the community were greeted with hot meals before 12 o'clock in the evening.

On the afternoon of May 14, according to the requirements of the district committee and the district government, the center organized staff to raise funds for the affected people, and donated a total of 4,400 yuan. At the same time, a group of management committee members also submitted special party fees. In the evening, organize the arrangement: make logos and slogans for the Nanhe Rescue Station of the Mianyang Disaster Relief Center. A group of management committees spent a day and night, and at 7 o'clock on the morning of the 15th, the district logo was completed and sent to the rescue areas. After the logo was completed, it was arranged in the comprehensive office of the Nanhe Command Center of the Mianyang City Disaster Relief Headquarters to assist the district government office in carrying out relevant disaster relief work. Until May 25, all the victims of the entire Nanhe Rescue Center were basically withdrawn.

In late May, after the earthquake relief headquarters of Mianyang City announced the emergency plan for the dangerous situation of Tangjiashan dammed lake, Director Guo Yong immediately arranged the office of the management committee to inform the chief representatives of each window to hold an emergency meeting and carry out the office supplies in the lower part of the center. Transfer. During this period, a slogan was also produced for the transfer of the “Chongyin resettlement site” for the displaced people in the dam-breaking area of ​​the Tangjiashan dammed lake.

In late May and late June, in order to facilitate the people, from the day of the 5.12 Wenchuan Earthquake, the window staff of the center were scheduled to take turns. In order not to affect the people's affairs, with the consent of the leaders, Director Guo Yong arranged for the window staff of the center to return to the original units to serve the people, and posted the contents of the windows, telephones, and mobile phones of the specific responsible persons in the form of announcements outside the center building. On the wall, and arrange a person to answer questions on duty, to explain the work.

The earthquake caused the district government service center, the employment management center office building and the podium to be damaged to varying degrees. In particular, the reinforced concrete column around the top tank of the 7th floor of the office building is broken, causing the tank to hang in the air and collapse at any time. After the "earthquake emergency inspection team" inspection, it was determined that the 7th floor water tank must be removed immediately. Immediately, the oral and written reports were made to the leaders of the district. After the on-site inspection by the leaders of the district, they decided to immediately dismantle them. The project was fully completed on June 11. In mid-June, according to the unified requirements of the whole city, the center will be restored as soon as possible. The center entrusts relevant units to carry out inspection and restorative maintenance construction of the office building. By September 20th, the district government service center and the district employment service center were completed after the earthquake, and the center work was fully restored to the pre-earthquake level.

Fourth, build a government service information platform to provide public network services for the public, consulting and evaluation, and good service.

——The Administrative Center has established the ##区政务服务中心 website and ##政务网——##电子政府务入口 website in the government affairs information center and the district information center with the help and support of the information disclosure. The central window has now begun to take shape. The contents related to the government affairs service were published on the Internet, and the comprehensive utilization of information was realized, which provided a convenient and fast information platform for the people.

—— The center began to implement the satisfaction evaluation system from the beginning of the operation, and the satisfaction survey form was filled in by the staff on the spot. The management committee collected and summarized the summary from each window every weekend. According to the requirements of the construction of the administrative efficiency electronic monitoring system in the province, the electronic evaluation system will be installed in all service windows. The people who come to work will use the system to evaluate the service status. The center has ordered relevant equipment as required. Install and debug and fully enabled. Since the operation, according to statistics, the satisfaction of the public has reached 100%, and no valid complaints have been received from the public.

At the same time, in order to facilitate the public to inquire about the government service information, the government affairs center has also set up a touch screen system in the hall, and recorded all the basic conditions, duties, various policies and regulations, various window service guides, service items, work processes, etc. The system upgrade and the approval system are connected, and the functions such as the inquiries are added, which greatly satisfies the needs of the people in the service to access relevant information.

5. Extend the service to further explore and improve the operation mode of township and street government affairs services

In order to promote the development of government affairs in depth, according to the requirements of the city, the townships and sub-district offices of our district have successively established convenience service and Huimin service halls at the end of XX. All villages and communities have established convenient people, Huimin service stations and conveniences. The team of Huimin service co-sponsors has successively formulated various management systems for the convenience, operation mechanism and service flow of the convenience of the towns and villages, and the service procedures of the service, and officially operated in January 2019. During the past one year of operation, the central management committee has adopted regular and irregular guidance, inspection and supervision of relevant government service work and standardized the township and government service agencies, and collected and handled the charges, and collected the charges to make the whole district convenient. The service network system is more complete. As of October, all the townships and streets in the district had received 3,1969 convenience projects, and 31,916 cases were completed. The settlement rate was 99.83%, the fee was 252,200, and 983 people were consulted. Our district has formed a sound working form of government service from the bottom up, so that the broad masses of the people can truly feel the efficient and fast service of the convenience and benefit of the people.

Main points of work in 2019

In order to further improve the administrative efficiency of the organs, take the pioneering and innovation as the driving force, and take the overall improvement of service standards as the starting point, and effectively create a good government service environment for accelerating the construction of a beautiful new home after the disaster and accelerating the economic development of our region. In 2019, our center will focus on the following tasks:

First, comprehensively implement "two concentrated, two in place" to greatly improve the efficiency of government service

In accordance with the unified deployment of the province's administrative efficiency building, the implementation of the "two centralized, two in place" to ensure that the on-site settlement rate is not less than 90%, the completion rate is not less than 99% on time, our center strives to achieve "double The goal of “100” is that the satisfaction rate of the people is over 95%.

The Central Management Committee assists all departments at the district level in organizing and implementing the “two-concentration and two-place” schemes approved by the district editors, strictly setting posts, assigning responsibilities, and determining people, and determining the chief representative to achieve centralized handling and on-site settlement. Further strengthen the management of the window staff of the government service center, clarify the power of responsibility, improve the quality of personnel, improve the rate of government service center windows, ensure the administration according to law, and act in accordance with the law. According to the unified requirements of the province, all county departments must complete the "two concentrated, two in place" work by the end of 2019, and our center strives to complete the work in full by October 2019.

Second, earnestly implement the "three systems" and effectively improve the government service environment

Seriously implement the first question responsibility system. The Administrative Service Center is responsible for supervising the implementation of the first responsibility of each window and incorporating it into the annual assessment of departmental windows and window staff.

Full implementation of time-limited procedures. All administrative examination and approval items for the society in each window of the Center will be determined according to the standard of reducing the statutory time limit by more than 30%, and the time limit for commitments will be determined and announced to the public.

Strictly implement the accountability system. Full implementation of the administrative accountability system focusing on the chief representative of Windows, and strict accountability for violations of laws and regulations. The Administrative Service Center is responsible for the management of the government affairs hall to ensure timely and efficient administrative efficiency management.

Third, standardize the management of administrative examination and approval projects, and strive to optimize the administrative approval process

The center will assist all relevant departments at the district level to clean up the administrative examination and approval items according to the requirements of the province, and clean them up and then put them into the administrative service center for centralized management. At the same time, it is more standardized to manage and serve the construction projects and bidding sites of government investment.

The center will strengthen the supervision and management of administrative examination and approval projects, and ensure that the administrative examination and approval items handled by various departments entering the government service center are legal, effective, and standardized. For the administrative examination and approval items that have been cancelled and adjusted, the original examination and approval department shall strengthen the connection, take effective measures to implement, prevent administrative inaction or use the form of filing and approval to conduct disguised examination and approval, and consciously accept the supervision of the people. It is necessary to establish an evaluation mechanism for the examination and approval effectiveness of administrative examination and approval projects, and timely adjust the retained projects and publish them on a regular basis. For projects with a small annual average acceptance and no single window in the government service center, the government service center should be authorized to centrally manage the integrated windows. If the approval conditions are single, the authorized comprehensive window will be processed on site.

Fourth, innovative approval of the operation mode, and constantly improve the level of government service

In accordance with the principle of parallel approval, the innovation approval operation mode. The administrative examination and approval projects jointly implemented by multiple departments shall optimize the approval process, integrate the examination and approval links, and implement parallel approval. Implementation of the parallel approval of the conference, the review, the signing system, and the conditional response to the approval project to implement a common site investigation. Introduce a competition mechanism, and gradually integrate the inspection, testing, evaluation, demonstration, agency and other intermediary service matters related to parallel approval into the formal management of the government service center, and carry out supporting services to ensure the smooth progress of parallel approval.

Strengthen the relationship between the government service center and enterprises, inform the enterprises about the work of government affairs in a timely manner, introduce measures to strengthen and improve government services, listen to the suggestions and opinions of enterprises on the government service center, and improve the work of the government service center in a timely manner. Inform the company of changes in laws, regulations, and policies in a timely manner through emails, letters, and other forms. Open government affairs service investment, consultation, inquiry, appointment, complaint telephone, as convenient as possible for the company to do things.

The center will open up a “green channel” for post-disaster reconstruction project approval, thoroughly implement the “Opinions on Strictly Regulating the Tendering and Bidding Work of National Investment Project Construction Projects” and “Notice on Bidding and Tendering Work for National Investment Project Construction after Disaster Reconstruction”, and actively support the post-disaster Reconstruction of the project will ensure that the post-disaster reconstruction project will be implemented as soon as possible.

V. Strengthen management and actively explore the new management mode of the center

The center must move to a high level in management and service, and further improvement and innovation are needed to continuously adapt to the needs of the people.

The first is to strengthen institutional development. Further improve the central system, clarify job responsibilities, and work discipline. Improve the assessment rules for Windows and do a good job in double-month assessment. It is necessary to pay attention to the quantification and disclosure of the assessment process and improve the methods and methods of supervision. Through the revision and improvement of the assessment regulations, the supervision and assessment of window personnel has been strengthened. Do a good job in the evaluation of the "excellent window" and "advanced individuals" in the two months.

Second, it is an opportunity to investigate the relevant departments that have settled in the center, and actively strive for the attention and support of relevant departments. In the beginning of 2019, the project was led by the main leaders of the center. In more than a month, they went to 19 departments in the center to conduct research and strive to improve mutual interaction between the center and various departments through door-to-door communication and consultation. Understand, reach consensus, and achieve results.

Third, the center is ready for the right time in 2019. Go out and come in. Taking advantage of the experience of the brothers and sisters, we will study and learn from the practice of brothers and cities, broaden our horizons, and broaden their thinking to enhance the management philosophy of the center and enhance the service awareness of the staff.

The fourth is to actively create a central culture. In 2019, the center plans to organize a group meeting, spring outings, and autumn games to create team spirit, play the core organizational role of the management committee, and create a harmonious and uplifting atmosphere.

6. Continue to seek breakthroughs and development in expanding the scale of services and building sunshine projects

In order to better utilize the carrier function and agglomeration effect of centrally centralized approval and service, optimize the resource allocation of the central departments, and maximize the service efficiency and reduce operating costs of all departments in the window. It is proposed to actively recommend to the district government when the conditions are ripe, to include the district government service center in the post-earthquake grassroots political power construction sequence, and to add a new government service center according to the requirements of the province and the city, so as to enhance the image of the service-oriented government on the scale. Ensure that administrative power is centralized, open, transparent, and standardized, and enhance and improve the operational mechanism of the center in function, and continuously improve the satisfaction of the people.

In accordance with the party's xx requirements, we will further improve the transparency of all operations in the "sunshine", comprehensively build service standards and service systems for service-oriented government windows, and strengthen online supervision, administrative efficiency monitoring, and law enforcement responsibility systems for administrative examination and approval. Inspect, etc., strengthen the supervision of window work norms, work style, work discipline, and take various forms, consciously put the center in the supervision of the whole society, and promote the development of administrative service centers better and faster.