Summary of the year-end work of the company's network management center

This year, under the concern of the company's leaders, our department continued to promote and monitor the operation of the erp system, and vigorously promote the promotion of the company's oa application. Expand and deepen the company's information management, coordinate the management interfaces of relevant departments, further establish the company's basic information system, standardize the information operation mode, increase the training of information management operators, and promote the comprehensive implementation of the company's information construction. . Summarize the focus of my department's work this year along three main lines:

First, do a good job in information management, make full use of the two management platforms erp and oa

1. Guarantee and monitor the normal operation of each module of the erp system, gradually optimize the program, and try to make the system and business management requirements uniform. Under the external environment of the province requiring unified cylinder management, our department cooperated with the chlorine gas plant to make corrections to the cylinder file and general software interface, so that the company's cylinder inspection was carried out smoothly. At the same time, our department re-improved the salary printing program according to the requirements of the staff's salary printing and decentralization, and directly linked with erp's sql database, achieving business and technical requirements in terms of security and permissions.

2. Actively implement and improve the company's informationization assessment system, so that serious assessment, strict assessment, digital speaking, mathematical assessment goals, and constantly quantitative assessment indicators, the entire system has achieved good results, preliminary statistics throughout the year, The accuracy of data is 100% for one company, 100% for two companies, 99.8% for import and export companies, 99.91% for supply companies, and 99.3% for storage and transportation companies. The correct rate of picking orders has increased by 12.56% compared with XX, reaching 97.93. %, the timely rate of document processing reached 92.9%, which was 23.86% higher than that of XX.

3. Expand the depth and breadth of information application, and actively explore new requirements for information application. After four years of operation, the erp system has been able to conduct business operations in a relatively familiar and experienced manner, and the system has completed the process of data collection. How to use existing data to produce utility is the focus of erp's work. Our department actively promotes the functional departments to use erp data for mining analysis, and guides the operators to learn to use data to analyze and solve problems. With the support of the system, the passive management of the passive change is a proactive management and reduce the risk of management decisions. .

4. Promote erp to optimize business processes. In order to improve the efficiency of erp operation and reduce the workload of operators, our department has accelerated the progress of warehouse credits from this year. It has realized the electronic monthly report of each warehouse, canceled the manual order, and realized the electronic account of the financial proposal. Features. The check of the inventory and inventory accounts before the credit has been completed, and the key points will be evaluated.

5. Continue to promote the oa project and successfully complete the acceptance of the oa project in November. Since the launch of the OA project in XX, although the module has been activated last year, the application process of the project has been slow. At the beginning of this year, under the high attention of the company's leaders, the relevant departments were gathered and discussed several times. Later, they were also strongly supported by the competent authorities. They have successively launched document management, receiving management, vehicle management, library management, complaint management, Project application, fixed purchase order, electronic bulletin, notification management, conference management, material review, vehicle application, material application, personnel system, etc., and developed political review receipts, political examination certificates, household surveys, and fixed assets according to the needs of functional departments. Scrap and other functions. So far, the use of the enabled modules has been effective. The user has gradually accepted the office mode of paperless office, the approval process of the documents has been completed, and the printing and stamping has been carried out through the “landing system”, that is, the final approval department. Effective. Basically, the automation and electronicization of the office has been realized, the approval time has been shortened, and the office efficiency has been improved.

Second, do a good job in the internal management of the department, integrate the service management concept into the department work, carry out the promotion and trial of the operation and maintenance erp, strengthen the service awareness, and gradually reflect its existence value in the service process.

1. Our department set up its service desk to improve its service efficiency through it service management, coordinate the internal operation of the department, improve the communication between IT service department and business department, and realize the transition from traditional technology management to process management to service management. It service desk implements the first question responsibility system: Which engineer is the first to receive the phone number of the business department, it becomes the person responsible for the case, he needs to coordinate or close the relevant person to solve and close the "case". This also solves the phenomenon of mutual promotion of engineers, effectively creating a transparent, clear and fast reaction chain and IT maintenance database. Our department has included the IT service desk in the scope of departmental assessment, and linked the service quality and salary, which greatly enhanced the staff's service awareness. Since the establishment of three and a half months, 274 faults have been processed, the fault handling rate is 99.64%, and the complaint rate is zero.

2. In order to speed up the resounding speed of fault handling, our department launched the sms project to automatically distribute some commonly used software and patches, which enhances the security management of the client, and enables the network administrator to quickly resolve the user software faults remotely, saving the reverberation time. At the same time, through the project, our department can strengthen the management of the use of fixed assets such as computers and printers, so that the company's limited resources can exert its maximum effectiveness.

3. Deepen internal reforms, explore the management model of hardware outsourcing, and transfer the company's new printers from procurement mode to rental mode, which will save 20,000 yuan in equipment procurement costs. At the same time, considering that nearly one-third of the company's computers have been over-guaranteeed, the computers that have passed the insurance have the problem of high door-to-door fees and hardware maintenance costs of the brand maintenance stations. Our department has changed the way of contracting all the hardware repair stations in the past. The situation that the insurance machine is underwritten by the brand maintenance station and the subcontracting machine maintenance can also break the monopoly and save maintenance costs.

Third, do a good job of network security, mention security awareness to the first essentials of daily management, do a good job monitoring, standardize network management, fully implement domain users, group policy management, and ensure the normal operation of the network.

1. Our department has increased training on users' network security and computer knowledge. On August 23rd, our department gave a detailed explanation to the employees of the comprehensive branch team in the general conference room for the current virus on the Internet, how to prevent viruses and how to deal with computer glitch.

2. Based on the backup solution last year, the veritas software was fully utilized. With the support of a reasonable network and hardware environment, the critical data was backed up regularly, and the risk of the original days was reduced to an hourly level. The efficiency of backup and the completeness of recovery.

3. At the same time, in response to the characteristics of fast update of industry knowledge, our department organized 9 professional trainings for internal personnel in batches, taking external training and internal training, especially through the external training personnel to return to other colleagues for internal training, not only saving The cost of training is more important to increase the learning pressure of the training staff, and to learn and use. Try to establish a team spirit and advocate the establishment of a departmental culture of “collaboration, dedication, honesty, honesty, and learning”.