Service-oriented government construction system

Government affairs village affairs disclosure system

1. Set up a government affairs and village affairs public column at the prominent position of the town government and the village committee.

2. Issues of general concern to the public, especially the examination and approval of homesteads, forest harvesting, project birth quota approval, marriage registration, relief and property distribution, national policy subsidy and other administrative enforcement, financial revenue and expenditure, etc. The matter is fully disclosed in a timely manner.

3. It is necessary to disclose relevant policies, handling conditions, handling procedures, processing time limits, service results, charging standards, contractors, and violating responsibilities.

4. Implement the “opening of the topic” and publicize what people want to know.

5. Implementing the idea, progress and results of the public affairs of the Sunshine government, and openly doing things in advance, in the event, and afterwards.

Agency system

1. The people come to the town government or the government affairs comprehensive service hall to work. Due to the policy, the approval of the superiors, and the fact that the relevant staff members are not in the post, etc., they cannot be settled on the same day. The matter is handled by the staff responsible for reception.

2. The agent should handle the matter in the shortest possible time.

3. After the matter is settled, the agent will send the relevant procedures, cards, forms, etc. to the public in a way that is delivered by the door, and will not let the people go back.

4. Register in time to fill in the agency records, and sign and record by the in charge of the leadership.

Public appointment system

1. On the basis of adhering to the system of leadership reception day, it is ensured that the main leaders and leaders in charge are coordinated and resolved, and the main leaders or in charge leaders sought by the public are not in the office due to public outings. Appoint the leadership office card, and then, after the main leaders or in charge of the leaders sought by the people come back, go to the people's home to understand the situation and solve it in time.

2. After the matter is settled, fill in the form in time.

Admission system

1. Whether it is a party or group of workers, a civil servant or a staff member of a business station, they should dress appropriately when they are on the job, behave in a generous manner, have a linguistic civilization, and establish a good image of the staff of the agency.

2. When you are on the job, you should wear a badge with the photo, name, position, number, contact number and other information of the staff to facilitate the people to do things and accept public supervision.

Letter and visit system

1. The secretary and the mayor’s petition reception system implements the audition system.

2. The convener is the executive deputy secretary of the party committee.

3. The observers are responsible persons of the relevant station office, representatives of the people's congresses at the two levels of the Qizheng Town, members of the CPPCC, secretary of the village party branch, director of the village committee, representatives of retired veteran cadres, and representatives of the people.

4. Solicit and listen to the opinions and suggestions of the observers in a timely manner, improve the reception mechanism of letters and visits, and work fairly and fairly.

Public hearing question system

1. Important hotspots, difficulties, focus issues, or important decisions and issues that are more relevant to the public. The decision of the party committee may convene a public hearing consultation meeting at any time.

2. Participants are composed of relevant personnel, retired veteran cadres, and members of the CPPCC National People's Congress.

3. The hearing consultation will conduct direct and equal dialogue and exchanges with the participants, and ask the people to learn from the people.

4. The hearing inquiry will be able to explain and answer the questions on the spot. When the 2191.cn field responds and cannot make a conclusion, it is necessary to explain the reason and determine the responsible person and limit the time limit for processing.

5. If the matter is concluded or completed, the results will be disclosed in a timely manner and the situation will be reported to the relevant personnel.

Delayed processing system

1. The service window unit appropriately arranges the staff to take a break, implements a weekend office, and provides service for seven days on five working days to ensure that there are people on the weekend.

2. In accordance with the urgent needs of the emergency, special requests, delay service within eight hours.

3, delay service and normal service must have the same attitude, the same efficiency, the same effect.

4. Staff members are not allowed to accept public banquets during extended service periods.

Social supervision and evaluation system

1. The town party committee will transform the work function, change the cadre style, change the working methods, and build a service-oriented government into the scope of evaluation of units and cadres.

2. The evaluation of this content focuses on democratic supervision and public recognition, and adopts methods such as public evaluation, leadership evaluation, and mutual evaluation to comprehensively examine and evaluate the actual performance of all units and staff.

3. In response to the problems reflected by the public, relevant units and individuals should formulate plans for rectification within a time limit.

4. Cadres with low satisfaction rates should be warned and waived. In the same year, they should not be evaluated, promoted, or listed as reserve cadres.

5. Dispose of cadres who are not recognized by the public.

Service "four limits" system

1. Time limit: simplifying procedures, limiting time, and not pushing work. Service matters must be settled within the prescribed time limit.

2, limited land: deep into the grassroots, limited locations, work does not bend. The town has a service hall. The village has a convenience service room. The village women’s association director and bookkeeper are

Civil work liaison. If you can get to the household, you can't go to the village. If you can go to the village, you won't be able to go to the town. If you can go to the household, you won't be pushed.

3. Limitation: Explain the permission, limit, and work. Really change the function and truly change management into service.

4, limited fees: open government affairs, limited standards, work is not overcharged.

Information collection and release system

1. This system is specially formulated to meet the needs of the public for various types of wealth-rich information and to effectively transform government functions.

2, through the computer Internet, TV, radio, newspapers and other channels to collect information, to achieve comprehensive, systematic, fast, accurate and true.

3. The information obtained should be sorted and sorted according to different types of timeliness and types, and processed into information products.

4. Publish information through TV program information, information conferences, newspapers, window displays, leaflets, etc., and publish once a month.

5. Information dissemination must be planned and targeted. In order to combine local economic reality, it is necessary to have detailed materials and build a file for information release.

Service commitment system

1. The members of the town party and government leading group, all the town cadres, and the heads of the town directly responsible units, the village cadres must take seriously the reception of the people's letters, visits, consultations, requests and other services.

2. The service items accepted by the members of the leadership team are within the scope of their duties, and they shall be immediately answered and handled. If they are handled by the department in need, they shall immediately instruct the relevant contractor to limit the service according to the lightness, weight, ease and urgency of the matter. Date, the contractor handles.

3. The service items accepted by the township cadres must be resolved immediately. If it is a policy and technical consultation, if it can solve the problem, it will be resolved immediately; if the answer is difficult, immediately coordinate with the relevant departments to solve it; if it is a contradiction or dispute, it should be handled according to the "three-level mediation" program.

4. In principle, the service matters must be resolved within 10 days after acceptance. If the leadership instructions are met, the time limit shall be resolved according to the instructions. Except for special circumstances, the maximum time limit for resolution shall not exceed 30 days.

5. The number of leading cadres in the service during the year shall not be less than 10, and the number of cadres in the town shall not be less than 5. The completion of the service indicators will be recorded in the annual assessment of the cadres and will be rewarded and punished.

Learning and training system

1. The “satisfaction service government creation” activity should take learning and training as the main form of education, adhere to the combination of theory and practice, and combine training with individual self-study;

2. During the activity, the town organizes centralized learning and training for not less than 2 days per month, and the village concentrates on learning for no less than 2 days per month. The cadres and party members learn more than 20 lessons per month.

3. In the content of the study, in addition to the study articles specified by the town leadership team, each branch, each cadre, and party members must combine their own actual self-study articles;

4. The concentration of training in the township should reach 100%, the rural party members should reach more than 85%, and the town and village cadres should have more than 6 practical technologies;

5. It is necessary to keep a good record of study notes. Township and village cadres must reach 5,000 words or more, and rural party members must have more than XX words of cultural level or above.

Information feedback system

1. Satisfactory service The government's creation activities should pay attention to and carefully do feedback on activities, strengthen communication and communication, and ensure that activities are carried out in an orderly manner.

2. In the creation activities, the town leaders, town cadres, mediation teams, township leaders, and cadres timely reported the service to the town satisfaction service government creation activities leading group office feedback.

3. In the creation activity, the team leader will feedback the operation to the activity office in a timely manner in stages and steps.

4. The duty officer should give feedback to the event office during the duty or the next day before receiving the letter, visit and hotline.

5. Feedback should be timely and accurate.

6. Each village shall report at least three instructive activities to the town activity office at each stage.

Service supervision system

1. A service supervision team that is satisfied with the service creation activities of the government and is responsible for the supervision of service activities.

2. The supervision team shall supervise all aspects of the creation activities.

3. In the supervision, we must pay attention to the problem and communicate with the creation leading group in time.

4. If the services found are not in place, the quality of service is low, and the service program is not standardized, it is necessary to take timely measures to solve them.

5. Due to poor supervision, serious mistakes or major problems, and the responsibility of the supervisors shall be investigated while the parties are held accountable.

File management system

1. Determine the person responsible for the file collection and management of the government-created activities for satisfactory service.

2. Satisfactory service The government creates activities to establish special files and special management.

3. Satisfactory service The archive materials, forms, and account card pages formed during the government's creation activities are used as the archives of the activities, and are collected, organized, and rolled up in a timely manner.

4. Filing of volumes should be strictly classified, catalogued, and bound, and filed according to the file specification management program.

5. Strictly perform the procedures for file borrowing to prevent loss of archival materials. In the event of a problem, the manager is held accountable.

First question responsibility system

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In order to further transform the work style of the organs and improve work efficiency, a first-inquiry responsibility system was formulated.

2. The first staff member to receive public visits or work is the first person to be responsible. The first question is responsible for the responsibilities of reply, guidance, assistance and coordination.

3. The person in charge of the first question is responsible for finding the functional department to handle according to the nature of the matter.

4. Correspond to the matters handled by several departments, notify the relevant departments to negotiate and resolve according to the program.

5. For visiting idiots, deaf, stupid people and mental patients, the first person responsible should escort them to the hospital or notify the guardian to take them back.

6. The people who receive visits or work must have a harmonious attitude and a language civilization. After the transfer of the items, the first person in charge will have the right to inquire about the results of the work and have the right to report the situation to the leader. Put an end to the cold, horizontal and hard working attitude of the staff, once they are discovered, deal with them seriously.

7. It is difficult to accept the affairs of the department at one time. The first person in charge can send it to the branch in charge.

8. Matters that should be handled by various departments or staff members may be presided over by the department that is the first to accept, and notified by relevant departments or personnel to negotiate according to the procedures.

Time-limited service system

1. Time-limited service refers to the work content of the responsible person to complete the required service within the prescribed service and processing time limit.

2. The laws, regulations, rules or departmental normative files shall be clearly implemented in accordance with the provisions of the time limit, and the work shall be completed without reference to the following time limits.

3, request answers to the answer should be answered, you need to request the superior or access to the information should be answered within half a month, after the leadership of the leader can agree to the director to a month.

4. The service should be completed within 1-3 days.

5. The examination and approval matters should be completed within one week. The start time is calculated from the date of acceptance.

6. Departments with service functions shall implement a time-limited service system, and each department shall, according to relevant regulations, publicize the corresponding working time limit and accept supervision.

7. The department accepts the service and the work contractor, fills in the contract form, sets the time limit, the department head, and the leader in charge to supervise.

Leadership reception system

1. The duty leader is responsible for letters, visits and calls from the public on the reception day.

2. Warmly welcome letters and visitors, and register at the same time.

3. The petition case shall be promptly handed over to the relevant department for handling and supervision and implementation.

4, do not push, do not drag, do not backlog, pieces have fallen, everything has results.

5. Check the hidden dangers of petitions and control the petition.