Bank 2019 Annual Office Work Management Measures

In order to further strengthen the standardized management, improve the collective sense of honor of the employees of the whole bank, enhance the cohesiveness, combat effectiveness and centripetal force; closely follow the annual business objectives determined by the party committee, with strict work style, standardized work behavior, serious work discipline, The new work style will meet the test of the new year, and the business of the Bank will be promoted to a new level. According to the relevant work regulations of the higher level, in combination with the actual situation of our bank, we have formulated these measures:

First, work discipline:

1. Resolutely obey the organization's decision and follow the work arrangement.

2. Strictly implement the work schedule and get to work and get off work on time.

3. The personnel of the branch office are required to call the meeting room on the second floor at 8:00 every day.

4. The grassroots business units must implement the check-in at work and the sign-off system after work.

5, work hours are not allowed to leave the post, chat, chat and loud noise.

6. During the business period, you are not allowed to eat snacks, doze off, and are not allowed to engage in matters unrelated to work.

7. It is not allowed to bring unrelated personnel into the workplace.

8. When you hear the ringing of the office phone, you should take the initiative to answer the question, answer the questions in a civilized and polite manner, and answer or solve the questions raised by the other patient patiently and meticulously.

9. Implementing the “first question responsibility system” in the whole bank. The first employee facing the customer is the first responsible person. He must be responsible for the whole process of the customer's business, and record the work log, and receive the customer and the processed office. The matters and results are documented for customer supervision.

10. Participate in the work meetings notified by the sub-branch on time, and are not allowed to absent without delay and late, early leave.

11. During the conference, the mobile phone and the pager must be turned off, and it is not allowed to walk around at will, and concentrate on meeting and consciously abide by the venue discipline.

12. Actively participate in various activities organized by the organization, and may not delay or delay.

Second, grooming instrument:

1. During work, you must wear a work attire, wear a work number plate, and notify the uniform replacement of the seasonal work clothes according to the branch.

2, dress should be neat, talk about civilization, behave generously, modify to be decent, do not allow strange hair, men do not have long hair.

3, the reception of customers to face with a smile, initiative and enthusiasm, patient and thoughtful.

4. Whenever and wherever the staff of the Bank, all words and deeds must not impair the overall interests and image of the ABC, and must not do anything contrary to the interests of the Agricultural Bank of China.

Third, environmental health:

Business place

1. Require daily cleaning before class and clean up after class, never stop. And do a weekly cleaning.

2, the front row name, line, often wipe clean, keep fresh and eye-catching. The promotional banners are hanged neatly and replaced regularly. Clean the doors and windows, clean the floor before the shift every day, and keep it clean.

3, the store is neat and clean, the items are placed in a uniform order. The floor is required to be free of paper dust, peel, no traces, no dust, and the walls are clean and hygienic.

4. The business counter is clean and dust-free, the counter glass is bright and clean, and the convenience facilities are well-equipped and placed in place.

5, the desk is kept neat and orderly, the office supplies facilities are neat and uniform, and items not related to the office are not allowed to be placed, and private objects are not allowed to be stacked indoors.

6. The lobby manager or the storage staff should always clean up the sanitation of the store and provide customers with a clean and tidy office environment.

7. Other places in each business outlet require regular cleaning, keep it tidy, and provide a good living and working environment for employees.

Sub-branch

1. Clear the area of ​​responsibility, clarify the responsible person, and ensure that the branch office is clean and tidy.

2. The inside of the institution, the front door, and the door hole are kept clean and hygienic. Finished up before 8 o'clock every morning.

3, the toilet should be washed frequently, keep fresh and tasteless. Clean up at 7 o'clock every night.

4. The corridor, stairs and office will be cleaned by the day room of the day.

5, the stove, the restaurant to ensure no flies, no rats, no dust, no germs, to ensure that the staff of the whole bank has a healthy dining environment.

6. The bicycles and locomotives are all neatly placed in the carport, and they are not allowed to be parked in the courtyard and the doorway.

7. The vehicle of the organ is parked at the designated location, and the parking space of the outside vehicle is arranged by the guards.

8. Garbage should reach an agreement with the sanitation team, clean up regularly, and stack garbage should be in place.

9. The staff accommodation area of ​​the agency shall be arranged by the office to keep the person clean and hygienic.

Fourth, attendance regulations:

1. If the staff member is unable to go to work due to illness, cause or other reasons within a certain period of time, he/she must perform the leave formalities.

2. The leave should be filled out by the person in person beforehand, and submitted for approval according to the prescribed procedures. After approval, the remaining office or office will record the case.

3, sick leave with a valid certificate can be granted sick leave).

4. Marriage leave, maternity leave and funeral leave shall be implemented in accordance with state regulations.

5. Approval and approval rights: The general staff shall be within 3 days of leave, and the approval of the leader of the unit shall be approved by the director of the unit for more than 3 days. The deputy director shall take the leave of absence, and the deputy director shall be granted leave within 2 days by the director of the unit for more than 2 days. The director of the unit shall sign the notice and report to the branch in charge of the approval of the governor; the director shall take leave, and the supervisor shall be approved by the governor within 3 days. After more than 3 days, the governor shall sign the notice and the report shall be approved by the president.

6. Sales leave: After the holiday is over, you should promptly go to the director or office to sell the fake, and strictly record the registration, otherwise it will be processed as completed.

7. All units at the grassroots level must report the attendance of their unit to the branch office for record before the 3rd of the next month.

V. Punishment methods:

In order to strictly discipline work, standardize work behaviors, and promote the smooth implementation of various rules and regulations, the whole bank will form a good atmosphere of obeying the rules and disciplines, maintain the overall image of the whole bank, and will not hesitate to deal with violations and regulations.

1. Set up a supervision and inspection team, led by the responsible governor, and responsible for the comprehensive office. We must conscientiously perform the duties of supervision, inspection, registration, assessment and punishment.

2. For violations of the “Interim Measures for the Handling of Violation of Rules and Regulations by Employees of Agricultural Bank of China” and the relevant provisions of Yuncheng Branch’s “Regulations for the Standardization of Business Organizations”, the fine is 50 yuan, and a written examination and guarantee is written. Give an administrative warning once and record it in a bad file; if it accumulates 3 times in that year or if the circumstances are serious and the impact is worse, it will be laid off and unemployed, and the wages will be suspended;

Another note: Anyone who causes trouble and troubles in the organs after drinking alcohol will open a public office.

3, late for work, early leave or lack of posts, leave the post to give criticism and education, found a fine of 10 yuan; found more than 3 times a month to write a written examination, and reported criticism, recorded in bad files.

4. If the customer reports or complains once, the annual benefit salary will be deducted, and more than two times will be immediately laid off until the name is removed.

5. If the “first question responsibility system” cannot be strictly implemented, the original job will be transferred to the post.

6. During the work period, work discipline cannot be strictly enforced. One of the following acts: such as collusion, playing computer, doing private work, eating snacks, beinghave in a manner that is not elegant, uncivilized, and unrelated to work, found once, criticized Education, a fine of 10-30 yuan; accumulated more than 3 times of deducted one-month benefit wages; those who do not change their teaching will be dismissed.

7. The employee's absentee will be deducted from the daily wage according to the actual completion date. The employee will be delisted after more than 15 days of continuous completion or more than 30 days of completion in one year.

8. If you do not wear or do not wear the number plate according to the regulations, you will find a fine of 50 yuan.

9. Environmental sanitation, if it fails to meet the requirements, it will find a fine of 20 yuan for the responsible person and a fine of 50 yuan for the responsible leader.

10. Motor vehicles, locomotives, and bicycles are parked according to regulations. If they are not strictly enforced, they will be fined 10-30.

Yuan, a fine of 50 yuan for the person responsible for management.

11. If the supervision is not in place, if the handling is not timely and the management has the responsibility of the loophole, the governor and the director of the office will be fined 100 yuan respectively.

12. In violation of the above laws and regulations, administrative procedures, operational procedures and labor disciplines, in violation of the above penalties, the Bank strictly enforces the No. 153 of Agricultural Bank of China Interim Measures for the Handling of Rules and Regulations.

6. Organizational leadership and supervision measures:

1. This work is led by the responsible governor and the office is organized and implemented.

2. The office will be inspected at least once a month at each business outlet, and will be published on the list and notified on a quarterly basis.

3. Carry out the “Evaluation of Poor” activity. At the end of the year, the sub-branch is judged according to the work record, and the employees who are civilized and disciplined are given material and spiritual rewards. The recorders who violate the rules and regulations are queued according to the number of times, and the “last elimination” is implemented as the laid-off diversion. Object.

4. Hire a social supervision liaison officer, announce the report phone number to the public, set up a report complaint complaint box, and consciously accept supervision from all walks of life.

5. All departments and operating outlets shall, in accordance with the actual work of the self-employed work, formulate detailed rules for the management assessment of the unit for the supervision and verification of the sub-branch.

6. These measures shall be implemented from January 1 of the following year.