Do a living service article to improve work level (County Government Office)

Do a living service article to improve work level

Serving leadership, serving the grassroots, and serving the people are at the heart of the office. To a certain extent, the level of service is an important part of measuring the level of office work. In recent years, the county government office has started from four aspects and worked hard to make a living service article, which has achieved good results.
First, to strengthen the sense of service, to achieve a new breakthrough in the ideological understanding of the special position of the office and the nature of the work, determines the essence of the office is the service center of a unit, the core of office work is service. To this end, we have started from solving the ideological understanding of the whole staff, and through learning and education, and improving the system to ensure that the whole office consciously realizes that the service is a vocation. Service is the foundation of the office, the foundation of the auxiliary government, the way of doing things, the duty and the soul. When you leave the service, the office work will become a passive water and a wood without a foundation. Therefore, we require the office staff to consciously identify the job orientation, and regard the service as their own emotional department, responsibility, career, service, work, service, and continuous improvement of service. Service is the direction. With the transformation of government functions, it is a general trend to build a service-oriented government. As the comprehensive department of government communication, coordination and coordination, the government office should take the opportunity to take the best service as the main direction and fundamentals of its work. To this end, we have repeatedly instilled the concept of quality service to the whole staff in our daily work, and strived to build me into the “first mover” of the service-oriented organs of the county. Service is the image. The office is the "link" to the people's people and the "window" that reflects the spirit of the organization. The words and deeds of the office staff are directly related to the grassroots and the public's evaluation of the overall image of the government. Therefore, we require each staff member to rely on the service tree image, rely on service to win the identity, and create a good image through excellent service.
Second, the innovative service concept, the new breakthrough in the way of working, the office service also has a problem of continuous innovation. In recent years, we have been striving to innovate service concepts, actively innovate service methods, and vigorously promote "three transformations" in accordance with the new situation and requirements, and achieved new breakthroughs in working methods. The first is to shift from focusing on daily affairs services to service development. Development is the top priority and the theme of office services. In recent years, we have consciously stepped out from the busy daily affairs and the Wenshanhui sea, focusing our main energy and time on the overall situation of service development, putting forward ideas for leadership decisions, coordinating and solving major problems, and placing major government issues. The implementation of the supervision has effectively improved the level of work and won the full affirmation of the leadership. The second is the transition from passive services to active services. Office work has strong dependency and passiveness. This feature determines that office services are often more passive and less proactive. In recent years, we have taken the initiative to overcome this drawback, closely focus on the requirements of government work and leadership, give full play to subjective initiative, strive to think ahead about operational planning, correctly predict development trends, keep abreast of leadership, take initiative, revolve around the overall situation, and respect the law to win initiative. Thereby firmly grasping the initiative of the work, and gradually realized the transition from passive service to active service. The third is the transition from retreat services to pragmatic services. We started from the reform conference and reduced the archives, and tried to change the way of work that was more reckless and less pragmatic in the past, less enemies, more grassroots, less meetings, more research, less writing, more implementation, and formalism and bureaucracy. Dedicated to research and solve major problems in government work and work creatively.
Third, grasp the focus of service, and achieve a new breakthrough in the function of the office is an integrated department, the work is complicated. To improve service levels, we must grasp the key and grasp the key points in order to achieve twice the result with half the effort. In practical work, we have focused on four aspects:
First, capture information, and be a good "eyes and ears". The office is the "eyes and ears" for collecting information and capturing information for leaders. In order to be a good "eyes and ears", we insist on putting information work in an important position. The first is to broaden the horizon. Taking the initiative to get information and grasping information, the information is purely for the customary practice of reporting information, so that the positioning of information work can be returned to serve the leadership, serve decision-making, and provide services for development, and put the visual focus of capturing information on the party and The country's major policies and industrial policies extend to the advanced experience of collecting developed regions, and cover the county's economic development, social stability, and people's lives. This greatly enhances the guidance of information on government work. . The second is a sound mechanism set. In recent years, we have established and improved the regular meeting system of the directors of the “Four Offices”, the information daily report system of the township and village offices, the monthly meeting system, and the one-vote veto system for the annual evaluation of the office system. Based on the computer network, the county-level unit and the township office are the skeletons, and the grass-roots information staff is the basis. The information network is constructed with up and down, vertical and horizontal interweaving, and fast delivery. In the past three years, my information work has been consistently ranked first in the city. In 2003, I handled xx pieces of information, and was adopted by the state, province, city, and office. The reported volume and adoption rate ranked first in the city. The third is to dig deeper. In actual work, we are not satisfied with the simple information collection and reporting, but pay more attention to the in-depth development and refinement of information, so that information can be sublimated. We have established a regular information collection system, and actively capture informational themes of universal significance from scattered and partial information materials, analyze and refine, and find things with inclination, universality, and regularity for better Guide and correct our work. For example, in March of this year, we continuously received information from x towns and towns in x districts to report environmental pollution disputes caused by mining. This phenomenon has aroused our attention. I immediately sent people to investigate in the x mountain area. It was found that the environmental pollution caused by mining in the eastern mountainous areas was relatively serious. The topical information of “Xishan Mountain Ecological Environment Urgent Treatment” was timely prepared and reported to the main leaders of the county party committee and county government, which attracted great attention. The county people's government immediately convened a meeting. Conducted a special study and issued the “Comprehensive Treatment Plan for Mine Ecological Environment in the X Region”, and officially launched the governance project in July.
Second, work efficiently and be a "housekeeper." In recent years, in accordance with the requirements of standardization, institutionalization and scientificization, we have paid close attention to the three links of sending, receiving, reading and archiving in the papers to ensure the rapid and orderly circulation of official documents; strict procedures in the issuance of documents, strict examination, strict quality Effectively eliminates irregular files, streamlines the number of files, and improves the quality of files. In the meeting, an examination and approval system was established for large-scale conference activities. Through overall planning, reasonable arrangements, strict control, timeliness, minimization of meetings, and increased coordination, the quality of conference services was improved. In daily work, we insist on considering every small problem from the overall situation of the work, and strive to consider everything more thoughtfully, arrange more carefully, handle more perfect, adhere to high efficiency, fast pace, vigorous and vigorous, urgently urgent Special affairs, special affairs, quick office, office efficiency has been significantly improved.
Third, good at research, be a good "outside brain." Research is the basis and basis for leading decision-making and guiding work, and it is the "method of seeking things and the foundation of success." We work closely around the center, in accordance with the idea of ​​“close to the leadership to conduct research, service decision-making and major events”, timely capture the spark of leadership, capture the hot and difficult issues in development, and screen to form some close to reality and targeted. Research topic. And insist on being able to pounce on the body, sink to the grassroots level, touch the truth, tell the truth, better grasp the first-hand information, discover problems in time, reveal the essence of things, and provide a lot of problematic, predictive and advanced for the leaders. Sex research report. At the same time, for the wind of Daxing research, we take the form of research essay contest, research report and other comments, and stipulate that each office staff must write more than x research articles each year, and form a "everyone wants to investigate and do all the work." The atmosphere of research. In recent years, we have organized more than xx research projects organized annually, and more than xx research articles have been used by higher-level newspapers and magazines. Every year, more than xx research results have been adopted by the county party committee and county government.
Fourth, the supervision and implementation should be "adept". In accordance with the "three-oriented" goal of "having action, strength, and authority", we creatively carried out supervision work and effectively promoted the implementation of the county's work. The first is to establish an authority for supervision. In a certain sense, it is urged to examine an important leadership link and leadership method. This work will be powerful, powerful and effective only if it is valued, supported and participated by the leaders. To this end, on the basis of striving for leadership attention, we are led by the supervision office every year, and organized government leaders to lead several high-level inspection activities, forming a working pattern of leadership, supervision, and implementation, and establishing a supervisor. Check the authority of the work. The second is to highlight the focus of supervision. In terms of scope, to meet the needs of economic development, the focus of supervision will be on optimizing the economic environment and solving problems for enterprises. On the basis of doing a good job in daily inspections, we have highlighted the department's service commitment system, the public notice system, the open government affairs, and the supervision of private enterprises, all of which have achieved good results. In terms of content, it has highlighted the important issues established in the "Government Work Report", major government decisions, leadership instructions, and follow-up supervision of hot and difficult issues reflected by the public, effectively promoting the implementation of the work and solving the problems. The third is the way of innovation supervision. In order to improve the effectiveness of the supervision work, in the actual work, we have combined the administrative supervision with the use of legal means to solve the problem, combined the referral and the direct supervision, and combined the daily supervision with the unannounced visits. A new way to enhance the effectiveness of supervision.
Fourth, activate the service elements, and achieve a new breakthrough in team building. The key to living service articles lies in people. To this end, the team building must be placed in a prominent position, through the overall improvement of quality, to stimulate the vitality of all staff, to provide a strong guarantee for living service articles. The first is to use the "three people to stay" mechanism to form cohesion. Adhere to "retaining people with careers." In the use of people, regardless of seniority, because of the security of the people, people do their best; at work, rest assured, let everyone in the practice of tempering and growth; in the environment, and strive to create a strong atmosphere of respect for knowledge, respect for talent, respect for labor, truly The office is the best stage for building a fast-growing product and realizing the value of life. Adhere to "retaining people with feelings." Efforts to implement human-centered management, to be fair and decent in leadership, to do things impartially, not to be honest, not to be close to each other; to communicate with each other in thoughts, to communicate frequently, to be heart-to-heart, to get along with each other; to live, to be friendly, to help each other, to be related It fully reflects the human touch and warmth of the office and continuously enhances the centripetal force and affinity of the office. Adhere to "retaining people with appropriate treatment." In recent years, it has raised more than xxx million yuan to build and renovate office buildings and canteens, beautify and brighten the institutions, and added office equipment such as air conditioners and computers, which greatly improved the office conditions. At the same time, we will try our best to improve the welfare of the cadres, so that the whole staff can have a head in their work, have a warm feeling, be financially secure, and feel at ease in the office. The second is to use the target assessment mechanism to "test" competitiveness. Based on the actual work of the office, we have further improved the target assessment system. According to the principle of setting up posts and blaming the posts, we will decompose the whole work into more than xx jobs and quantify the indicators to the posts. At the end of the year, he organized personal debriefing, collectively scored, announced the ranking, and linked with year-end bonuses, evaluation and evaluation, and promotion. The third is to use the horse racing mechanism to "live". Introduce the competition mechanism on the selection and employment, and change the "phase horse" to "horse race", so that "the ability to go up, the mediocrity", regardless of seniority, do not seek full blame, to judge the hero with performance, to select cadres by ability. In the past three years, several cadres have been selected by the higher authorities, and more than xx cadres have taken the leadership positions, and nearly xx cadres have been promoted and appointed. The implementation of the horse racing mechanism has made the cadres energetic and enthusiasm, and formed a gratifying situation in which everyone is eager for each other and enterprising.