Experience in dining service

Part 1: Catering service experience experience essay

Here I learned and advocated how to do a good job of quality and master the seven elements:
1. Smile In the daily business process of catering, every employee is required to treat the guests with a sincere smile. It should be independent of time, place and mood, and not subject to conditions. Smile is the most vivid The most concise and direct welcome word.
2, proficient in requiring employees to be proficient in every aspect of their work, and to be as perfect as possible. Employees should be familiar with their business work and various systems, improve service skills and skills. "A journey of a thousand miles, starting In order to make yourself proficient in the business, you should take good training courses, and constantly sum up experience in the actual operation, learn from each other's strengths, and do a good job, and you can work in the service. This improves the service quality and work of the catering. Efficiency, cost reduction and competitiveness are important.
3, ready to be ready to serve the guests. In other words, only service awareness is not enough, there must be preparation in advance. Preparations include mental preparation and behavior preparation, as the preparation is done well in advance. Before, all the preparations were done in a state where they could serve them at any time without being in a hurry.
4. Emphasis is on treating every guest as “God” without slowing down the guests. It is sometimes easy for employees to ignore this link and even create negative service phenomena. This is because employees look at them casually, consume less, feel There is no such thing as a superficial phenomenon. In real life, the more wealthy people tend to be particularly casual in dressing, this is their confidence; and the clothes simply cannot represent the wealth. We are at this stage. Don't take people by appearance, but ignore subtle services, pay attention to and treat each guest well, and let them consume it willingly. We should remember that "guests are our parents."
5, exquisite is mainly reflected in the service is good at observing, sensation of the guests, predicting the needs of the guests, and providing services in a timely manner, even before the guests request, we can do it for the guests, so that the guests feel more cordial, this is ours Advance awareness.
6, creating a warm atmosphere for the guests, the key is to emphasize the environment before the service, friendly attitude, etc., to master the hobby and characteristics of the guests, to create a "home" feeling for the guests, so that guests feel that living in the dining is like returning The same as at home.
7. Sincere hospitality is the virtue of the Chinese nation. When the guests leave, the staff should sincerely invite the guests to come back again in the appropriate language to impress the guests. The competition is the competition of services. The quality of competition, the special catering industry is particularly fierce. The importance of service is self-evident, we use a variety of quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition, Make dining in an invincible place! Every profession needs to be team-oriented. It is also the same in Happy Di. When the business is busy, colleagues can understand each other and share the troubles. Sometimes there are customers who are more experienced, one person is difficult, other colleagues will also Timely go up and adjust the disputes, so that the situation is no longer bad. Each person has a clear division of labor and active work, and really achieved the effect of three heroes in action.
Usually, I will also talk to customers, understand the songs they like and recommend new songs to satisfy customers. This will add a few repeat customers, let customers recommend friends to increase the consumption rate. Then I will do some summary, so Over time, my service is more acceptable and liked by customers.
As a service person, there will be some setbacks and helplessness. Some people think that a small logistics staff is trivial. Some people think that my profession is low and not respectable, but I have to say Yes: All roads lead to Rome, I am happy to serve others, I am happy to be able to work here! I can be proud of this collective work. I think my profession is like a watch. The clockwise rotation of the surface can bring you time and joy, and the tiny parts that rotate inside are hard to see, but It is essential.
Of course, there is no end to learning. I have to use it in my future work. I hope that leaders can be more motivated, colleagues can learn from each other, improve service efficiency in future work, and strive to be an excellent service staff. Let customers "Oudi Entertainment World" feels uncommon happiness

Chapter 2:

I have been working from school for nearly 10 years, and I have changed countless jobs. I found that I still prefer the food service industry. I like to deal with customers. I especially like to deal with foreigners. Therefore, I am more engaged and more passionate about other industries than I have done. Based on the present and looking to the future. Combining years of work experience, I now have a few points about my own catering services, as follows:
As the saying goes: customers are God, customers are our food and clothing parents. So, how can we make customers still reluctant to pay after each consumption? So I want to come back next time? The answer is simple: quality environment + quality products + quality service.
1. A quality environment. As soon as the customer enters the restaurant, they can feel relaxed, comfortable and feel at home.
2. Quality products. With skillful and fine workmanship, we can make better and more delicious products for our customers. Despite the difficulties, we must try our best to create our own characteristics and brand.
3. Excellent service. No matter what you do, in the face of customers, the first thing you should play is quality service. If you serve well, customers will have the desire to further consume this. Even if some objective factors such as your product or environment make the customer unsatisfied, your quality service will make him feel moved. If you are good, maybe he will give you some good advice or suggestions, so that you can find out the shortcomings. And then continue to improve and improve. During my three years of catering services, I have encountered many such examples. The product is not good, but the customer comes back next time, is directed at our quality service, he believes that we will improve, will do better than once. Therefore, it is not difficult to satisfy customers. This requires us to "smile more, serve more, and have a better attitude when facing customers."
In addition, there is one more important thing, that is, the management problems within our company. All departments must work closely together. Do not affect the development of the whole company for a little bit of trivial matters, and learn to take care of the overall situation. Everyone must be united and up and down. Each of us is part of this team. Everyone has an obligation and responsibility to contribute to the development of the unit. The company provides us with a platform to express ourselves and express ourselves, so that we have the opportunity to realize our own life value, so we must work hard with a grateful attitude. The company has developed, and it has been able to make progress. The best of both worlds, why not?
The above is my personal opinion on the catering service. Due to the shallow learning of this talent, there are still many shortcomings. I hope that you can give more advice and give some good advice or suggestions. Again, I would like to express my heartfelt thanks!

Chapter three:

From this catering waiter, I changed the negative thinking that I think the dry catering waiter has no future. I have established a line of thoughts and loves the idea of ​​a line. I know whether a person has made a difference, not because of his occupation, but whether he is doing his best. Do the work you do. I have the will to work and correct my work attitude; I know the qualities that successful waiters should have, thus enhancing my sense of professionalism, determined not to do it, to be an ideal, ethical, knowledgeable, Disciplinary qualified waiter I learned the principle of serving guests; the program to serve guests; the working rules in the service; the banquet delivery program; the skill of the tray and the walking pace of the end; the precautions for laying the table and setting the table; changing the ashtray Key points; ordering, writing menus, precautions for canceling dishes and tips for selling dishes; basic methods, procedures and general knowledge of drinks; handling tips for complaints and service work; preparation for restaurant opening And the precautions of the market and various service etiquette, food hygiene knowledge, fire knowledge and so on. It has laid the foundation for me to be a good waiter.
In this part-time job of the waiter, I summed it up as an excellent waiter.
Love your job: When you love your job, you will do your job happily and easily. We want people who eat to get health, energy and good service. You may be able to make ordinary work extraordinary. The people most in need of business are those who love work.
Quickly familiarize yourself with work standards and methods: In order for our company and ourselves to win in the fierce competition, we must be able to work as quickly as possible and be competent in order to improve work efficiency.
Have a diligent spirit: catering work is mainly on the job at hand, usually not too heavy, do more and not tired. So we have to be diligent, eye-catching, hand-worked, and diligent. Work proactively and actively look for work. The saying "A hard work is difficult" tells a very profound truth, as long as you are diligent and successful, you will be open to you. The waiter of the restaurant must have self-confidence: Compared with money, power, and background, self-confidence is the most important thing. Self-confidence can help people remove obstacles, overcome various difficulties, and believe that they are the best.
To learn to be a person: to be a person is to be a dedicated, grateful, helpful, professional ethics person, to be a good person, to do things seriously, the cause will be more successful: it is based on the interests of the company, responsible for their own jobs; The guest is responsible for providing customers with quality products and services; it is “respecting no one”, even if no one supervises you, you will do your job seriously, this is the performance of responsibility.
Normally facing the unfairness of work: there is no absolute fairness in the work, and in the face of the hard-working, the opportunities are always equal. There is no certain frustration tolerance, how can we provoke the girders in the future.
Team: Team spirit is the consistent pursuit of the company. The work of the catering enterprise consists of multiple divisions of labor, which requires the cooperation of team members. Team-oriented, collaborative employees and businesses are more successful.
The experience of this part-time job is very profound. I think that we do everything, and we make a little progress every day: the accumulation of sand into a tower, the accumulation of less, and many successful people are accumulating a little bit of a large . Innovating a little every day is leading the way; doing a little more every day is going to a bumper harvest; every day, a little progress is going to success.

Chapter 4:

I have been in worry-free for a year. In this year, I have engaged in many different types of part-time work through worry-free. This has laid a good foundation for me to step into the work in the future and also provide me with the opportunity to step into the society. I have a certain experience. Here I will talk about the work experience that brought me a deeper catering service.
This summer, I spent two months in the service of Miaoxiang Sour Soup Fish Hot Pot City. There must be a regular half-hour meeting every day to emphasize the quality that should be possessed as a qualified and excellent waiter. How to serve customers? Providing the highest quality service, how to make customers feel satisfied; before going to work, they must have a week of food and beverage knowledge training before they can be employed, where they really experience the importance of teamwork at work, which naturally forms a whole collaboration. The methodical tacit understanding. With the slogan "Miaoxiang is my home, red fire depends on everyone", I regard it as a warm family. In such a big family, I further strengthened my sense of responsibility and made me more confident. Being stronger and stronger, I also asked myself to be more serious and strict in my work, rigorous and personal style, and pay attention to my personal image! After working hard to get the manager's weight, I also served as the foreman.
I have gained a variety of general experiences and feelings in my work. Maybe I will face more intense challenges in my future life. No matter how difficult it is to wait for my journey ahead, I always believe that "Bao Jianfeng is smashing out." Plum blossoms come from bitter cold. "I believe that these experiences will bring more wonderful things to my future life!