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In normal operation, the hotel needs to manage room resources, customer information and settlement information, and use the hotel management information system to timely understand the changes in information in each link, which is conducive to improving management efficiency.
The open, modern, TIMS service system for flexible and scalable end-users continues to meet the needs of hotel business, market environment expansion and management models. System development has a forward-looking awareness, emphasizing system standardization, serialization, modular design, clear functional module structure and technical support module structure, according to different star ratings, scale and capital conditions of the hotel, divided into several grades, fully Utilize the current cost-effective technology products to form modules, flexible combination and integration. It is convenient for system maintenance, modification and upgrade, so that each hotel can implement technical transformation in stages according to its own situation, so that the system can dynamically follow the development of world advanced technology.

The modern hotel is a consumer place integrating guest rooms, catering, communication, entertainment, business culture and various other services and facilities. The hotel and hotel are large in organization, with many service items and large amount of information. If you want to improve labor production and reduce costs, To improve service quality and management level, and to promote economic benefits, we must use computers to carry out modern information management. The Century Star Star Hotel Management System is designed for this purpose. This system is suitable for large and medium-sized star hotels. The excellent system, simple operation, good flexibility, high system security and stable operation are the managers' choice of Century Star.

The Century Star Hotel Management System is designed according to the standardization business program of the national star hotel. It adopts advanced database system and development tools. It has been verified by repeated verification and actual operation, and has been well received by users all over the country.

Century Star Star Hotel Management System is a comprehensive, multi-module hotel management system running under Windows NT/9X with C/S structure. It is designed to sales department, front office department and food service department. The main functional departments such as the housekeeping department, warehouse, and finance have comprehensive functions. The central database supports remote direct access. The query speed is fast and the performance is stable. It is a very good hotel management system in China.

Two software functional module components and system function analysis

The system provides the following functional modules, which can be used for different sizes of hotels.
Room check-in, cashier room warehouse management Chinese food cashier management Western food cashier management entertainment cashier management general manager inquiry financial management general warehouse management sauna cash register management program-controlled telephone billing management labor and management personnel management beauty salon management business center management mall supermarket cashier management room VOD, broadband The overall task of the development of the charge management IC card card system is to realize the systemization, standardization and automation of various information of the hotel.

Mainly completed functions:

● Regarding the development of room standards and the input of standard information, including standard number, standard name, room area, number of beds, unit price of housing, air conditioning, television, telephone and separate toilet.

● Modification, inquiry, etc. of room standard information.

● Input of basic room information, including room number, room type, room location, room price, remarks, etc.

● Inquiries and modifications to the basic information of the room, including room number, room type, room location, room price, remarks, etc.

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● Inquiry of remaining room information, etc.

● Input of reservation information, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, remark information, etc.

● Modification and inquiry of reservation information, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, remark information, etc.

● Input of settlement information, including room number, room type, location, room price, customer name, customer ID number, check-in date, discount, settlement date, remark information, etc.

● Modification and inquiry of settlement information, including room number, room type, room location, room price, customer name, customer ID number, check-in date, discount, date, remarks, etc.

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Third, the network architecture

The system adopts a multi-layer structure, and a dedicated data server is installed inside the hotel, which does not provide Internet access and ensures data security. The system can add a web server, provide reservations, customer history and other information to provide authorized external Internet access, and use a dedicated interface program between the web server and the internal data server for uploading and online booking of room and guest history. The data is transmitted downstream, and the two-way interface program can perform near real-time data transmission to ensure timely response of online booking materials.

Fourth, development tools

Century Star Hotel Management System is developed by Delphi, which eliminates the software's expansion and re-upgrade concerns, ensuring the user's current and long-term benefits. Delphi is the world's best enterprise-level development tool with many outstanding advantages. At the same time, we can provide systems developed by other tools according to the different needs of customers.

V. Database system

Microsoft SQL Server, Oracle, etc. are high-performance database management systems designed for distributed client/server computing environments. It works with Microsoft Windows NT/Windows 2000 Server or UNIX to provide a powerful business application for the enterprise. Century Star Star Hotel Management System can be used with Microsoft SQL Server, Oracle, etc. through ODBC or direct-connected drivers to fully meet the hotel's operational needs.
system design

A large computer management system must have a correct design guiding idea. By properly selecting the data structure, network structure, operating system and development environment to form a complete network system, the advantages of computer information management can be fully utilized. According to the actual needs of the clubs of Tianyi Industrial Co., Ltd. and our many years of design and implementation experience, the design of this system is carried out according to the following principles.

1 practical

The system aims at the needs of users, with the principle of user-friendly, and integrates advanced management experience. Under the framework of GM's mature Century Star hotel management system, the user is redeveloped according to the actual needs of users. Tailor-made an advanced management system, and will provide a variety of practical functions under the unified Windows NT / 9X graphical interface, to minimize the maintenance time before use, training and implementation. Fully meet the needs of the present and the future, and truly provide strong support for management and decision-making.

2 Advanced and flexible system fully adopts existing mature network technology, software development technology, advanced client/server structure, and high-performance 32-bit large network database to meet the daily operation, mobile office and electronic development of large chain customers. Business needs, etc. At the same time, users can flexibly set parameters and various codes to suit their special needs.

3 stable and reliable

Through the selection of advanced development software, mature network structure and a secure and reliable database, together with the optimization of hardware selection, the reliability and fault tolerance of the system are guaranteed.

4 convenient for maintenance and expansion

All the designs of the system are carried out in accordance with the international standards, so as to improve the openness of the system, facilitate the expansion of the business and system expansion, and facilitate the maintenance and upgrade of software and hardware, so that the system can adapt to the future needs of the enterprise.

Six domestic and foreign hotel management system

The domestic hotel management system developed in the early 1980s fully absorbed the essence of the foreign management system, and gradually matured in combination with the actual situation in China. By the early 1990s, several mature software systems had been formed. It has produced several companies specializing in computer management systems for the hotel industry. In the mid-to-late 1990s, with the popularization of computers in hotels and the continuous development of computer technology, the development of hotel management systems has reached a new era. New system platforms, new system features and development directions are emerging. Now the system basically goes to the Windows version in the client/server mode, the function is more detailed and the system is more stable and reliable. According to an industry source: "For software developers, small software vendors are slowly phased out. For users, domestic large systems are slowly entering the five-star hotel market, which was previously monopolized by foreign systems. ""

From the perspective of national market distribution, Shanghai, Zhejiang, Jiangsu, Shandong, Huazhong's Hunan, Hubei, South China's Guangdong, North China's Beijing and other provinces and cities, computer penetration rate and application level is relatively high, but relatively market base Yeah. New hotels and some old hotels have not yet been managed by computers. Many old hotels have to update their computer systems for various reasons. In general, although the market has not grown as fast as in previous years, there is still a lot of potential to be tapped.

The broad prospects brought by technology have been put on the market, and the promotion of technology to the industry seems to be less than sufficient. When it comes to the application of science and technology in practical production, one fact cannot be ignored: many factors such as technology, market, concept, and human-machine relationship will become obstacles to the smooth use of technology, which is directly manifested in the development-application contradiction, demand-supply contradiction. Rather than requiring hotels to provide technology, it is better to say that they need a new management model. At present, the application of some hotels to the hotel management system is still stuck in the 'bookkeeping style', far from rising to the change of its management mode. The industry believes that: "Hotel management software is definitely not a 'bookkeeping type', but a 'management type', and is a scientific means of providing decision-making, the key point is to make the hotel both open source and throttling." If the hotel is not in management Breakthrough in the model, the management system that is spared the heavy purchase can only become the “high price display” of the hotel, and the key to the breakthrough of the management model lies in the breakthrough of the concept of hotel decision-making. A major breakthrough in the concept, in the face of the current mixed IT market, the hotel will choose the best.

The hotel management system has a broad market prospect and a good return on profits. But in fact, the hotel industry itself has long entered the era of meager profits and even losses. In addition, the market competition is fierce, and the software developers' individual project profits are not as good as before, which leads to some out-of-power developers being eliminated. The hotel that used the system had to replace the software system because it lost the technical support of the original developer, which caused a waste of investment. On the one hand, there is no self-disciplined institution in the whole industry. The state does not have a certain review mechanism and corresponding hierarchical system, so that some fundamental and unconditional companies can enter the market to participate in competition. On the other hand, at present, the investment industry of the hotel industry has various kinds of subjects, and the importance of software is not enough. Either the developer is wrongly selected or the price is not normal, which causes both the hotel and the formal software vendor to be harmed. Of course, the hotel industry involves a large number of information systems and products, but lacks uniform industry standards to coordinate the various suppliers. On the one hand, it wastes resources and is incompatible with each other. On the other hand, it also hinders the improvement of the overall level and cannot fully comply with the hotel. Need.

In terms of technology development and hotel demand, hotel IT existing demand-supply contradiction:
One: technical features and hotel needs are misplaced. The current management software system fails to effectively address the key issues facing the hotel - sales and cost control. Nowadays, hotel management software is mostly used for internal operation and management. The main appeal point is to improve efficiency, but it is also impossible to directly reduce costs. To some extent, after the hotel uses the computer, the labor cost may not be reduced, and may even increase. After using the computer, only the degree of quantification of management is improved, and the speed of data circulation is accelerated. However, the imminent contradiction of the hotel is that in the case of a sluggish industry, the proportion of input costs and output benefits is always weighed. In the current stage of China's hotel industry is still relatively difficult, open source and throttling is particularly important, and the technical requirements of the market are increasingly prominent. At present, the sales methods directly facing the market by the hotel are still in the traditional forms of visiting, making phone calls, and sending faxes. Existing software can't directly help open source and reduce expenditure, which is the gap between current technology and demand. A software developer issued such a sigh: "The best hotel software at the moment does not make the hotel have a special business, which has a direct impact on the guests. For example, the CRM concept that has been used very well in other industries is in the hotel. The hotel industry has not yet been fully applied.” This is one of the main reasons why hotels are not willing to invest more in IT.

Second: the main body of technology and service is misplaced. The current hotel IT is not directly able to serve customers, but only the "behind the scenes" of auxiliary management.

The successful examples of IT use by foreign hotel groups include: Marriott's revenue management system as part of its corporate strategy. Through automatic identification, it taps the consumption potential of a single customer and increases overall revenue.

Calson's global reservation system is the most efficient and scalable reservation system in the industry, while implementing a comprehensive customer satisfaction program through an online database. Courtyard's IntraNet electronically streams all internal manuals and prints, reducing consumables and labor costs. Ritz-Carlton has a full-time technical support service for its guests. Radisson's online booking system for travel agencies returns to travel agencies based on the number of rooms booked. IMPAC puts touch screen equipment in the lobby of each hotel to conduct customer satisfaction surveys. Promus enhances employee morale and reduces errors in service through a computerized performance-based payroll system.

Overall, the status quo of domestic hotel IT technology development is: 1. The demand is not clear, making the hotel project engineering and productization insufficient, the overall cost of the developer is high, and the research and development lacks the original driving force. 2. There is no uniform standard for the industry, and the manufacturers are independent. The market differentiation makes the product integration difficult. 3. Product promotion relies on administrative means and network, which inhibits the introduction of new technologies and technological innovations, and is not conducive to the formation of its own product features and quality control.

4. The low price of foreign excellent brands has entered the domestic high-star market, and the developer's profit margin is small.

The meaning of the seven-choice question:

In the 21st century, the business philosophy of customer demand-oriented, innovation, pragmatism, continuous learning, and excellence is to provide a strong guarantee for the management of small and medium-sized enterprises. Products and services work together to make greater contributions to the rapid development of the information industry.

Eight references:

a Hotel system design Shanghai People Publishing

b China hotel management software market perspective