Hotel work plan for the second half of the year

The hotel plans to work in the second half of the year :

In accordance with the spirit and instructions of the head office's October work conference, our store will focus on the following aspects in the second half of the year in light of the actual situation.
I. Preservation and promotion of operation In the current situation, in order to ensure that all work of the hotel can be carried out normally, the operation will not be affected by any policy. The hotel will strictly follow the requirements and request the reception desk to do the registration and uploading. The Municipal Public Security Bureau and the police station of the jurisdiction shall check in the registration of each guest staying in the room, and input the information into the computer, and earnestly implement other notices issued by the Public Security Bureau. Secondly, the training of all employees to strengthen various safety emergency knowledge will be strengthened.
Second, grasping training, providing quality business knowledge and service skills is to reflect the management level of a hotel. If you want to keep business knowledge and service skills on a foundation, if the training work does not keep up, the new and old employees will update quickly. It will easily lead to employees' lack of enthusiasm for work and lax business level, especially for a company that has been operating for six years will directly affect the brand. With the goal of the development and job requirements of the head office and hotels, we will enhance the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, and enhance their self-confidence in the next step of reform. Cultivate a team of highly qualified employees with high quality and skill.
Third, open source and reduce expenditure, reduce costs, increase per capita consumption, energy conservation and consumption reduction is the slogan that the hotel has been promoting and the daily work to be implemented. For example, water meters are installed at the faucet end, electric meters are installed in each area, and the respective expense areas are separated from the postal service. At the same time, the air-conditioning switch control and office power consumption will be rationally adjusted and planned again. Secondly, the hotel will conduct price fluctuations based on the price increase index and the investigation and understanding of the same industry in a timely and timely manner, so that the company can better Flexibly grasp the market dynamics and improve performance, do not miss the opportunity; and the hotel will require the equipment used in each region to the various departments in the specific division of labor, and each department requires the team or individual to be responsible. These are small potential savings awareness and a mastery of market conditions.
Fourth, persist in innovation, cultivate innovation consciousness and innovation is the driving force and soul of hotel survival. If there is innovation, it will have vitality and vitality. If you have innovation, you can feel the growth of the hotel. For example, the hotel is going to hold a production competition, the purpose is to let the chef know what the art is, while saving costs and improving the overall quality of the dishes.
V. Strict cost control, and strengthen the detailed accounting control of various costs and expenses, that is, increase income and income. .
Sixth, to strengthen the maintenance of equipment and facilities, stable star-rated service hotel After six years of ups and downs, hardware facilities are also old and aging, facing a highly competitive market, it can be said that there is a long way to go. From time to time, engineering problems affect the normal service to the passengers. In addition, the passenger rental rate is high, and the maintenance cannot be timely, resulting in an increase in the maintenance of facilities and equipment. Try to get the hotel rate for the hotel and improve the economic efficiency of the hotel.
7. Using humanized management to improve corporate cohesion. To improve corporate cohesion, we must first improve employee satisfaction, and let employee satisfaction be the ultimate reflection of humanized management. Every employee wants their value to be evaluated fairly in the company. This requires the company to adhere to the principle of "fairness and justice." That is, the performance appraisal should be fair, the selection opportunities should be fair, and the issues should be fair and open. Secondly, it is necessary to formulate its career development plan for important and outstanding employees, especially those key personnel who may affect the future development of the company, and guide him to correctly establish the professional outlook and life values. In addition, it is necessary to establish an open and harmonious communication channel. This is the necessary way to implement human nature management, so that everyone can actively participate and actively participate in the opinions, work, and life, and further promote the exchange of opinions between leaders and personnel at all levels. .
The company gives employees a caring, and the employees will serve the company with great enthusiasm. As long as employees are valued, employees will serve the company, which will enhance the cohesiveness of the company and make it a must-have for a century-old store.

The hotel plans to work in the second half of the year:

I came to the xx Weifang store for 13 days. First of all, I would like to thank the leaders for giving me a development platform. As the lobby manager, I am directly responsible for the normal operation of the front office. On behalf of the executive manager, I accept customer complaints and give positive suggestions on customer feedback. The adoption and resolution will lay a good foundation for the future development of the store.
After all, I have only been here for ten days. I have a certain understanding of the store but I am not very familiar with it. There is a good management team here, which has created huge economic benefits for the company. At the same time, I also realized and realized that we exist. Problems and deficiencies:
1. The staff in the front office is not fully equipped, and there are problems that it is difficult to recruit, difficult to use, and difficult to keep.
2. The employees in the front office are all new employees, and there is still a big gap in basic business knowledge and skills.
3. Lack of enthusiasm and initiative in service, let alone advanced service awareness
4, the front office supplies tools are unreasonable, there are security risks and problems affecting the lobby environment.
5, some equipment is aging or even broken, not updated and repaired in time
Due to the above reasons, some customers have unpleasant dining experiences, and even lost, the business is getting lighter. In response to the above problems, this year's work plan is specially formulated:
First, stabilize the workforce and reduce the mobility of employees
Good employees are not out of control, they are brought out. The front office management must recognize their identity, position themselves, and be self-disciplined in their work. Everything must establish their own image in front of employees and let employees think You are a trustworthy leader and a respectable leader. Pay more attention to them in life, treat employees as their own brothers and sisters, often talk to them, listen to their voices, understand their thoughts, control the status of employees in a timely manner, and help them solve problems when they have problems and difficulties. In case employees have problems when they are in a passive state.
Second, strengthen business training and improve the quality of employees. [Lianshan Courseware]
As the facade of the hotel, each employee must directly face the guests of all kinds of colors. The attitude and service quality of the employees reflect the service level and management level and grade of a hotel. This is the focus of the training for employees. It mainly includes three major aspects:
1. Service knowledge and basic business skills of employees in the front office.
2. The employees' ability in the front office and the advanced service awareness.
3. The concept of the employees in the front office.
Third, instill in employees the awareness of “open source and reduce expenditure, increase revenue and reduce expenditure” and control costs.
The front office supplies tools are positioned to meet people, and the responsibility is to the people. The staff of the accommodation urges to save water and electricity, control the office supplies, use every piece of paper, and each pen. Through these controls, the front office should be made for the income of the store. Some contributions.
Fourth, pay attention to the coordination between the various departments
The hotel is a team. The coordination between the departments is very important. The front hall is the central department of the hotel. It has a close relationship with the kitchen. If there is a problem, we should take the initiative to coordinate with the department to avoid things. The deterioration, because everyone's purpose is to shop.
5. Overhaul of the hardware facilities in the front hall
Always check whether the equipment is running normally. If there is any fault or damage, solve it in time. If it cannot be solved by yourself, it should be reported to the relevant functional department for repair and replacement.
Sixth, strengthen marketing and publicity
I am very pleased that the head office and dozens of well-known media have carried out marketing and promotion cooperation, which has brought great support and customers to the store. In this year, I want to make full use of the strength and resources of the store to enhance promotion and publicity, such as: using old customers. The information and the phone left by the customer's order are used for mobile phone newsletter promotions.
The above is my immature work plan for this year. There are some shortcomings. I hope the leader will correct me!

The hotel plans to work in the second half of the year:

In accordance with the spirit and instructions of the July work meeting of the head office, our store will focus on the following aspects in the second half of the year in light of the actual situation.
I. Preservation and promotion of operation In the current situation, in order to ensure that all work of the hotel can be carried out normally, the operation will not be affected by any policy. The hotel will strictly follow the requirements and request the reception desk to do the registration and uploading. The Municipal Public Security Bureau and the police station of the jurisdiction shall check in the registration of each guest staying in the room, and input the information into the computer, and earnestly implement other notices issued by the Public Security Bureau. Secondly, we will strengthen the training of all safety and emergency knowledge for all staff, so that we can tighten the outside and not bring any sense of tension and insecurity to the guests. In terms of food safety, we have issued a series of safety and health requirements. And regulations and emergency procedures for food hygiene and safety, to ensure that there is no poisoning incident during the Olympics; in the area of ​​public security, increase the number of soldiers at night, increase the number of inspections, and do a detailed inquiry and registration system for suspicious persons and suspicious objects.
Second, grasping training, providing quality business knowledge and service skills is to reflect the management level of a hotel. If you want to keep business knowledge and service skills on a foundation, if the training work does not keep up, the new and old employees will update quickly. It will easily lead to employees' lack of enthusiasm for work and lax business level, especially for a company that has been operating for six years will directly affect the brand. In the second half of the year, the annual staff training will be aimed at the development and job requirements of the head office and hotels, improve the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, and enhance their competitive positions. Self-confidence. Cultivate a team of high-quality staff with high quality service and unique skills to stabilize the good reputation and social benefits of the company in the Qinhuangdao market. Gradually sublimate from standardization services to humanized services to sensitive services. For this reason, the hotel will plan to conduct the necessary training every month. The training methods are mainly biased towards teaching and on-site simulation methods.
Third, open source and reduce expenditure, reduce costs, increase per capita consumption, energy conservation and consumption reduction is the slogan and the daily work that the hotel has been promoting. The energy consumption in the first half of the year has decreased and saved compared with the same period of last year. The spirit of the speech, the management will be more detailed, on the basis of "energy saving and consumption reduction", the company put forward the slogan of "treating potential and reducing consumption", which is how to work hard on the basis of the existing "energy saving and consumption reduction" for six years. Excavate all the procedures in each link, so that all kinds of energy will be "dropped" on the basis of guaranteed operation. In the next step, the hotel will install terminal meters in various areas, such as the installation of water meters at the faucet end, the installation of electricity meters in various areas, and the separation of the respective expense areas with the postal service. At the same time, the air-conditioning switch control and office power consumption will be rationally adjusted and planned again. Secondly, the hotel will conduct price fluctuations based on the price increase index and the investigation and understanding of the same industry in a timely and timely manner, so that the company can better Flexibly grasp the market dynamics and improve performance, do not miss the opportunity; and the hotel will require the equipment used in each region to the various departments in the specific division of labor, and each department requires the team or individual to be responsible. In the normal service and management process, the waiters and management personnel should pay attention to check the use of the equipment at any time, and cooperate with the engineering department to maintain and repair the equipment and better operate the equipment. Managers are also required to report equipment on a regular basis. In terms of rooms, all kinds of items for customers are required to maximize the service life of the cloth under the premise of ensuring the quality and quantity of the service. At the same time, control the use of low-value consumables, establish the distribution and consumption records, and implement savings. Awards, a waste of reward and punishment system. For now, due to the Olympic Games, Beijing vehicles are limited in time by single and double brands. Some guests have to stay in Qin for two days before returning to Beijing, so that guest goods can make a fuss about saving. These are small potential savings awareness and a mastery of market conditions.
4. Insist on innovation and cultivate innovation consciousness Innovation is the driving force and soul of hotel survival. If there is innovation, it can have vitality and vitality. If you have innovation, you can feel the joy of hotel growth. On the basis of the bold innovation of hotel products and marketing methods, Under the new market situation, we will vigorously cultivate the awareness of innovation among all employees, intensify innovative measures, innovate in the old and backward systems, innovate in hardware and software products, and innovate in the choice of marketing methods and target markets. Further innovation activities will enable the hotel to make continuous progress and development in innovation. For example, the hotel will hold a production competition competition, the purpose is to let the chef know intellectually what is called art packaging while saving costs and improving The overall grade of the dishes. On the basis of the "5515" that is guaranteed to be launched at the moment, we must innovate many similar buying points and ideas. Going further at the forefront of the market and affecting the market. V. Strict cost control, and strengthen the detailed accounting control of various costs and expenses, that is, increase income and income. Therefore, in the second half of this year, the hotel will strengthen the cost control, and manage the various expenses of each department. The original monthly inventory will be changed to once a week, and suggestions for the use of various consumables will be proposed. Suggestions, thus strengthening the awareness of cost control of employees, and truly do a good job in the cost control of hotels.
Sixth, to strengthen the maintenance of equipment and facilities, stable star-rated service hotel After six years of ups and downs, hardware facilities are also old and aging, facing a highly competitive market, it can be said that there is a long way to go. From time to time, engineering problems affect the normal service to the passengers. In addition, the passenger rental rate is high, and the maintenance cannot be timely, resulting in an increase in the maintenance of facilities and equipment. For high-end guests, there will be a loss of new and luxurious hotels in the market. For this reason, the hotel will replace the rooms, some areas of the restaurant carpets, some wooden decorative paintings and parts at the end of the project. paint. Try to get the hotel rate for the hotel and improve the economic efficiency of the hotel.
7. Using humanized management to improve corporate cohesion. To improve corporate cohesion, we must first improve employee satisfaction, and let employee satisfaction be the ultimate reflection of humanized management.
How to improve employee satisfaction? What are the employees' satisfaction with the company? This is the focus of future work, and every employee wants their value to be evaluated fairly in the company. This requires the company to adhere to the principle of "fairness and justice." That is, the performance appraisal should be fair, the selection opportunities should be fair, and the issues should be fair and open. Secondly, it is necessary to formulate its career development plan for important and outstanding employees, especially those key personnel who may affect the future development of the company, and guide him to correctly establish the professional outlook and life values. It is also necessary to formulate policies that are conducive to mobilizing and protecting the enthusiasm of most employees, and reward employees who have made outstanding contributions to the company, so that employees can truly appreciate the fair and humanized management and corporate culture of pay and return. In addition, it is necessary to establish an open and harmonious communication channel. This is the necessary way to implement human nature management, so that everyone can actively participate and actively participate in the opinions, work, and life, and further promote the exchange of opinions between leaders and personnel at all levels. . The current forms of communication include: employee meetings, collecting opinions, briefings, and democratic life meetings. These methods are used to expose the company's policies, issues, and development plans to employees and involve employees. Advice, praise and praise are given to employees in a timely manner. When employees' difficulties and their lives are difficult, the company tries its best to solve problems for them; when employees make achievements, they must publicly and timely praise them. These are the manifestations of humanized management, which are all employees can feel.
The company gives employees a caring, and the employees will serve the company with great enthusiasm. As long as employees are valued, employees will serve the company, which will enhance the cohesiveness of the company and make it a must-have for a century-old store.

The hotel plans to work in the second half of the year:

Through close contact and understanding with the department in the recent period, it is found that there are relatively many problems in the front office, the morale of the staff is low, the overall lack of cohesiveness, the idea of ​​slow and old ideas, the relatively weak business operation, lack of individuality. Awareness of service, a series of problems such as hard-working service language, and the current problems, I feel that there is a long way to go. Although there are many problems, the work still needs to be done, and the plan is mainly done in the second half of xx. The following work: :
First, strengthen the business training of employees and improve the overall quality of employees
Every member of the front office is the image of the hotel. Not only the overall image can be tested, but also the business knowledge and service skills reflect the management level of a hotel. To maintain business knowledge and service skills in a foundation. On the other hand, we must do a good job in training. If the training does not keep up, it will easily lead to employees' lack of enthusiasm for work and lax business. Therefore, the current plan will carry out the necessary weekly according to the progress and application of the employees. One training, the training method is mainly biased towards teaching and on-site simulation. At the same time, the training summary of the previous month and the training plan of this month will be supervised by the General Office and the Human Resources Department before the 5th of each month.
Second, strengthen employee sales awareness and skills, improve occupancy rate
After 19 years of ups and downs, the hotel’s hardware facilities have followed the old and aging. In the face of the hotel industry market in Jiangmen, the competition is fierce and it is a long way to go. Due to the obsolescence and aging of the hotel's hardware facilities, engineering problems often affect the normal service of the guests. For high-end guests, a part of the hotel will be lost with the appearance of new and luxurious hotels. As a member of the hotel, we know that The guest room is one of the most important departments for the hotel's economic income, and it is also the most profitable department. Therefore, every member of the hotel has the responsibility and obligation to do the sales work. In order to do a better job of sales, my plan plans to train the front desk receptionist to sell the house and the practical skills, while instilling the instructions of the hotel authorities, emphasizing the employees in the reception process as long as the guests to the reception desk We should all think of ways to stay with our guests, and strive for the hotel as much as possible to improve the hotel's economic efficiency.
Third, strengthen the management of various types of statements and customs declaration data
This year is the Olympic year. China will have people from all over the world coming to China due to the Olympics. In the face of the sudden "offensive" of people from all over the world, as the reception department of the hotel industry, in order to ensure the normal operation of the hotel, this position will be Strictly request the reception desk to do the registration and uploading. The front desk will check in according to the regulations of the Public Security Bureau, and input the information into the computer. The customer's information will be sent to the local security bureau through the hotel's uploading system. Report, seriously implement the notice issued by the Public Security Bureau. At the same time, special personnel will be appointed to manage guest information and related data reports.
Fourth, Resound hotel leaders advocate the slogan of "energy saving and consumption reduction"
Energy-saving and consumption-reducing is a slogan that many hotels have been calling for. The headquarters will also echo the call of the hotel leaders. Every employee is required to use every piece of paper, each pen, and trade-in, and cut the waste paper into a book for one line. Post emergency use. At the same time, the lobby lighting, air conditioning switch control, office electricity, computer power in the front desk department to make reasonable adjustments and planning.
5. Maintain the habit of communicating with employees to increase mutual understanding and facilitate the development and implementation of work.
Every month, I plan to find employees in various positions in the department to talk. The main focus is on work and life, so that employees can find the object of the complaint in their own work department. According to the reasonable requirements of the staff, the staff will be in the heart. The problem is to solve it as your own problem and do what you can. If it can't be solved, it will be reported to the hotel leader. Let employees really feel that they are respected and valued in the department and in the hotel.
6. Do a good job in quality inspection within the department.
Each month, the department conducts a quality inspection on the department staff, mainly checking the grooming, courtesy, job operation skills and ability of the staff in each position. The quality inspector is composed of the assistant manager of the department, the foreman of the branch, and the manager. If there is a problem in the quality inspection, it will be rectified for a certain period of time, and if there is no rectification completed at the specified time, the individual's economic fine will be handled.
among them:

Work plan for June:
1. Complete the post knowledge training of the switchboard department and the concierge department, mainly to carry out the necessary training for the weaker aspects in the actual work, and the method is biased towards the simulation operation training.
2. Assist the marketing department in team reception and FIT booking.
3. Train the staff of the front office staff to improve the customer service awareness.
4. Assist the Marketing Department in the reception of the 6.1 Children's Day Package Dinner and Father's Day related activities.
5. In the middle of the month, the department's rules and regulations will be fully implemented. The plan will give employees half a month to run in. It is hoped that employees will have a new job appearance in early July.
6. In the second half of the month, a written test will be conducted for the employees of the department, mainly to test the knowledge of the positions accepted by the employees in the early stage, to stimulate the nerves of the employees, and to improve the enthusiasm of the employees.

Work plan for July:
1. Prepare a post-skills operation training within the preparatory department. The main target is the employees in each position of the front office. The content is the job skill competition of the employees in each position. The employees with better performance in each branch are the key training targets of the department. The report is reported to the general manager.
2. Assist the marketing department in team reception and FIT booking.
3. In the middle of the month, according to the written test in June, combined with the daily work performance and the usual customer service awareness, the relevant weak employee suggestions for job change treatment will be considered.
4. According to the needs of the work, we will draw up the training plan for this month. According to the content of the training, we will focus on the employees who have relaxed business, mental state and work enthusiasm.
5. In the second half of the month, an English training will be arranged according to the progress of the work. The main content is biased towards the special English for hotel positions. In this way, employees who love the hotel English can learn English after work, compete for their own knowledge, retain the hearts of employees, and reduce the turnover rate of employees.

Work plan for August:
1. August is the beginning of the autumn season and the start of the tourist season. Therefore, in order to better receive each team, every guest who has stayed at the Silver Crystal International Hotel can feel the hotel every time. One member paid a sincere service. My job plan was to provide a team reception training for all employees at the beginning of the month. The main purpose was to consolidate the sense of responsibility and responsibility of the employees in the front office. Let the team guests feel the efforts of the hotel staff, and let the guests experience the warmth of the "home away from home".
2. The project plans to introduce a “best employee” evaluation activity, which is agreed by the departmental management. It is reviewed by the leader of the responsible department according to the agreed content, and submitted to the general office for approval after review and approval. About this activity, it is hoped that the busy reception in the tourist season can ease the work pressure of employees through this activity, and at the same time motivate employees to maintain a positive attitude towards work.
3. The plan is to analyze and explain the common cases of the front office staff in the department. In order to prevent the responsibility of the busy employees from falling, the main purpose is to improve the sense of responsibility and responsibility of the employees.

Work plan for September:
1. Assist the marketing department in all aspects of team reception, telephone reservation, etc., and improve communication and coordination in the middle.
2. According to the hobbies and hobbies of the employees, the program plans to hold a “Cantonese casual talk” activity in the middle of the month, mainly to enhance communication and communication between employees. Strengthen the cohesion between employees.
3. In order to sprint the golden season reception on October 1st of the Golden Week, this program will provide comprehensive training for employees this month. The contents include: courtesy, grooming, duties of each position, training of various positions, and various positions. The discussion of common cases is mainly biased towards on-site simulation drill training.
4. If the working schedule permits, the fire protection knowledge training will be organized in coordination with all the managers of the insurance. The main purpose is to strengthen the fire prevention awareness of the employees, and the idea of ​​“prevention first, anti-disintegration” can be truly implemented.

October work plan:
1. October is the tourist period of Golden Week. In the middle and middle of the month, the main work of the front office is to invest in a major reception. Every guest who arrives at the store is well received and the service is good. The most important thing. During this period, I will arrange the manpower and material resources reasonably to ensure that the reception work can reach a new and peak.
2, do the sales work in October Golden Week, according to the October booking and the forecast of the sale of the day, the rational control of the sale of the room, the price adjustment policy for some room types.
3. Do a good job in booking the room. At that time, we will arrange a special person to follow up the booking work to prevent overbooking, double booking or missing orders.
4. In the second half of the month, the employee will arrange a reasonable rest for the employee. After the large reception in the Golden Week, the employee's heart is relatively exhausted, and some business backbones should properly adjust the work schedule to rationalize the vacation.

Work plan for November:
1. According to the work received in October, according to the advantages and disadvantages summarized, share with the employees of the department at the meeting, express the excellent employees, encourage the employees who did not do enough, and draw up the training plan for this month. Conduct post-attack training for some employees who have not done enough work. The training method is mainly based on simulation. The purpose is to improve the staff's proficiency in customer service.
2. Assist the marketing department in the reception of the meeting and the team.
3. In the second half of this month, the project will conduct a training on the contents of “Hotels' Service and Responsibility to the Guests” for all employees. Since the front office staff are at the front line, they are all communicating and serving with the guests. Because people are emotional animals, sometimes it is easy because the understanding of language can cause misunderstandings. If the guests are misunderstood during the reception process, the guests with better quality may just be deaf, if they encounter some qualities. The lower guests may have a phenomenon of hands-on strikes. In the face of this phenomenon, many employees are difficult to grasp. According to this work need, all the non-duty employees in the front office will be “hotel pairs. The main purpose of the training of guests' services and responsibilities is to enable employees to be more clear about their responsibilities.

Work plan for December:
1. Assist the marketing department in the layout of Christmas in December and the launch of related activities.
2. December is the month of the Spring Festival. All departments of the hotel are busy. The main task of this project is to stabilize the fixed source of passengers and pay attention to the reception of individual customers. Therefore, my plan, the lobby deputy It is necessary to set up a post in the lobby every day. According to the guest's check-in period and check-out period, it is necessary to set up a post in the lobby to assist in handling some emergencies. Try to reduce the misunderstanding between guests and the hotel.
3. According to the weather conditions, reasonable control of the switching time of air conditioners and lights, instilling the call of the hotel leaders to every employee, so that employees can have energy-saving and consumption-reducing consciousness from the bottom of their hearts.
4. Summarize the work of xx years, and share with employees at departmental meetings, inform the work, turnover, and operation of the department, commend the outstanding performance suggestions, and encourage or punish those who perform more mediocre. .
5. According to the work of xx years, the work plan for xx years is drawn up.

It is not easy to do all the above tasks. Although the work is not good, there are difficulties in all aspects of the hotel. However, according to the guidelines of the superiors, the staff will coordinate and handle each job, and the employees and guests. The affairs of the hotel, the affairs of the department, the affairs of the department should be completed as their own business; depending on the development of the hotel, the development of the department is the responsibility, the development of the employees is the responsibility, and the development of the company is the responsibility.
At the same time, I am convinced that under the leadership of the authorities and the efforts of all the staff, the hotel business will become more and more prosperous, and the hotel will be more brilliant tomorrow!

The hotel plans to work in the second half of the year:

In the second half of the year, my position will continue to carry out various tasks closely around the requirements of the hotel and the department, and adjust the following ideas for the problems in the first half of the year:
1. Focus on strengthening the quality and punishment of quality inspections, and publicizing the daily quality inspections, so that there are rewards and penalties, forming a sense of competition for each team and each employee, so that everyone has certain pressure and pressure to drive;
2. Monthly special health statistics and appraisal, rewarding good employees to improve the quality of hygiene; also assessing the quality of health of the team, rewarding teams with stable quality every month, rewarding the foreman;
3. Continue to carry out follow-up inspections of special project hygiene to improve the quality of special project hygiene;
4. Do a good job of supplementing and training personnel, promoting and cultivating reserve talents, and defusing personnel pressure;
5. Conduct business skills competitions for employees and foremen to improve service skills;
6. The training and assessment of new employees will continue to follow up. In addition to the one-on-one "apprenticeship system", they will be given phased special trainings, such as the ability to solve problems and the improvement of service awareness. And opportunities to increase communication and understanding;
7. Set up a job coach to assess the right people, and the certificate issued by the Ministry of Manpower or the department can stimulate the skilled employees and improve their ability to bring new employees.
8. The study of the knowledge of the knowledge is decomposed into the weekly, and it can be digested regularly to resolve certain pressures;
9. Continue to do 500 questions and case training, improve the quality and effectiveness of training through different opportunities and forms, and improve employees' awareness and ability;
10. Continue to do a good job in caring for the implementation of employee plans, improve employee satisfaction, hold separate meetings for employees of different ages, and understand their voices; at the same time, innovate in various team activities to attract employees.