Bank Youth Civilization Creation Project

The xx division has achieved fruitful results in the past few years and has been awarded the Ruian Youth Civilization for two consecutive years. The xx branch office now has the youngest team in the bank, including 8 employees under the age of 35, 5 party members, and 5 members of the Communist Youth League. In XX, we will continue to work hard to create a learning team with innovative service methods. We will continue to deepen the creation of the Youth Civilization and strive to create the Wenzhou City Youth Civilization. The XX annual plan is now being developed:

First, improve the organizational system, strengthen management, and raise awareness of creation. In order to carry out the healthy and orderly development of the Youth Civilization activities, and to create activities throughout the work, we have established a leadership team with the head of the Youth League Branch as the core, and unified leadership to organize, implement, and inspect the creation work.

Second, strengthen the ideological and political education of employees, so that employees fully realize the significance of creating the Youth Civilization. Actively carry out political theory study and professional ethics education, guide employees to fulfill their duties in their posts, civilized, pioneering and enterprising, selfless dedication, cultivate the spirit of young employees to respect the profession, and show the spirit of the youth civilization of xx. The party building was organized with the regiment, and the mission of the regiment was deployed and implemented in conjunction with the party building task, and actively recommended outstanding members to the party.

Third, based on the position, to create a service brand. We will take the activity of striving for the Youth Civilization as an opportunity, with the aim of civilized integrity and quality service, customer satisfaction as our work standard, in-depth discussion and study of service concepts and practices, and branding benefits with quality service. The construction of xx Agricultural Bank has become a window for the construction of spiritual civilization.

Fourth, strengthen communication and learning, and cultivate high-quality learning organizations. In terms of business learning, in XX, we will focus on the exchange and study of internal business knowledge, do our job well and do a good job in service, and actively carry out training and learning of relevant files and related knowledge. At the same time, we will not relax our business skills, continue to strengthen exchanges and contacts with other departments in our peers, and improve the overall efficiency of our operations. In addition, employees are encouraged to continue to self-charge, participate in continuing education and training, actively participate in research and learning activities organized by the industry, improve their learning ability, enhance their self-cultivation, and create a good learning atmosphere.

5. Use activities as a carrier to promote the in-depth development of the creation activities. The branch office organizes various forms of cultural and recreational activities based on its own work characteristics. Enrich the leisure life of employees, enable employees to relax in the activities, enhance the spirit of teamwork, and invest in their work with a better mental state.

6. Intensify inspection and supervision, formulate a series of rules and regulations, reward and commend advanced, punish and spur backwards, and make rewards and punishments clear, and there are rules to follow.

specific measure:

1. Establish a group branch to implement work responsibilities. At the beginning of the year, a new group branch was established, and a delegation secretary and a member of the Youth League Committee were elected. Formulate the XX annual plan, clearly define the theme of the Youth Civilization, create signs, and establish standards and systems for creation. Create a theme with civilized integrity and quality service, and take customer satisfaction as the standard. Continue to adhere to the Zhouhui monthly meeting system, earnestly understand and summarize the work in stages, carry out criticism and self-criticism, and improve the quality of work.

Second, based on the position, to create a service brand, first of all from the service environment.

Create a boutique vip room to serve quality customers. We will renovate the VIP room, add curtains, leisure tables and chairs,

The newspaper column, increase the name of the newspaper, select the leisure magazines that customers like, and strive to make customers enjoy our comfortable service environment.

Responsibility for the sanitation environment to the people, divided into windows, sub-divisions, to the individual, to do the cleaning and maintenance work in the dry area.

Maintenance of convenient facilities, medical kits, reading glasses and other convenience facilities are responsible for the person, if there is a lack of timely replenishment.

Organize discussions and attempts to improve services.

Third, the discussion and practice of quality services. In order to solve problems such as serious problems such as divisional customers and large window pressures, carry out in-depth research and try new labor combinations and window diversion. Encourage employees to participate in the statistics of the problem, the article is written. Monthly selection of service stars according to the service quality and business volume of employees, and material rewards, forming healthy competition in the branch office, and continuously improving service quality. At the end of the year, the monthly service star with outstanding performance pushed the branch to the branch.

Third, pay attention to personnel training and strengthen communication and learning.

The new system is about to go online, and employees are organized to participate in the Jiaxing training of the branch to learn new business knowledge.

The new employees' work will help the old employees to teach their new business knowledge and work experience to new employees, so that they can become more familiar with the business and let them integrate into our collectives more quickly.

Skill training. Only faster can better serve customers, organize employees to participate in the skills test organized by the branch, and improve the skill level.

Encourage employees to participate in training opportunities such as distance education and accounting continuing education to self-charge.

Conduct research activities, conduct in-depth research and discussion on services, window benefits, and electronic products, write articles, and participate in financial seminars of branches.

Fourth, carry out a series of activities to promote the in-depth development of the creation activities.

Participate in the branch cultural festival activities.

Participate in my literary activities with ABC. I recorded the thoughts and feelings I have learned since I entered the work of the Agricultural Bank of China. The Golden Idea Contest provides suggestions for the various businesses of the sub-branch. The Youth English Style Competition exercises oral English and expresses self-style. Actively participate in the ABC staff song contest, and win honors and points for the branch office.

Organize employee birthday celebrations. Celebrate employee birthdays, organize dinners, and present gifts. Let employees experience the warmth of the collective, the power of the team.

Traveling out, summer vacation: In July, organize employees to enjoy a seaside holiday, enjoy the sea breeze and taste seafood. From October to November, employees will be organized in batches to visit scenic spots, ease work pressure and relax.

Friendship competitions and other activities. Work with the brother department to organize friendly matches such as volleyball and basketball. Strengthen exchanges and cooperation, and at the same time, exercise our team and enhance the sense of collective honor.

V. Launch of the marketing month of e-banking products. Formulate monthly marketing plans and specific implementation plans for electronic products marketing. Post posters and distribute promotional materials. Monthly selection of marketing stars, giving material rewards.

6. Intensify inspection and supervision, and formulate a series of rules and regulations and assessment standards.