Public satisfaction window creation plan

Xx Mobile Branch will continue to strengthen its own construction around the company's overall work philosophy in accordance with the standards of the “People's Satisfaction Service Window Unit” and give full play to the role of the main force of the staff. There are 23 employees in the xx branch, which is a group of people who are united, enterprising, diligent and diligent, and make contributions to ensure that the branch can successfully complete various tasks. The company will actively create a new style of civilization, enhance the concept, improve the mechanism, and strive to create a pragmatic and efficient "people's people satisfaction service window unit." In order to play the demonstration role of “People's Satisfaction Service Window Unit”, all employees will continue to use strict standards to regulate themselves, constantly spur themselves to do better, and use actual actions to add luster to their lofty positions.

First, focus on creating ideas and ensuring quality education

"Where the channel is clear, it is the source of living water." Solid and ideological and political work is the driving force behind the in-depth and sustained development of the creation activities. The xx branch will continue to put Deng Xiaoping Theory, xxxx thoughts, and scientific development concepts at the forefront, actively participate in various theoretical studies and various trainings organized by the city's companies, and organize various spontaneous theoretical learning activities. Arming the minds of all employees with advanced thinking, educating and guiding employees to put the firm and correct political direction first, and putting their foothold on their own work, so that each employee can maintain a high degree of political and organizational consistency. Keep up with the pace of time. Use the "three. eight", "seven. one", "ten. one", "five. one seven" telecom day and other major festivals, organize employees to conduct patriotic knowledge, civilized etiquette knowledge contest, and carry out patriotism and team for employees Spiritual, socialist and national unity propaganda and education.

Second, around the creation of the organization, to ensure the effectiveness of the standard

The creation of the “People's Satisfaction Service Window Unit” is an important criterion for measuring the achievements of the company's material civilization, spiritual civilization and political civilization. The xx branch has attached great importance to the creation of the “People's Satisfaction Service Window Unit”, and at the beginning of its creation, it has made clear The implementation plan has established a long-term mechanism based on mobilizing enthusiasm, fostering a sense of responsibility, and improving self-awareness. Clear job responsibilities and work tasks have formed a good situation for everyone to implement and manage together. A regular inspection system has been established, and diligent inspections have been carried out. Service supervision telephones and opinions have been published, and supervision by various units and users has been accepted. With the emphasis on strengthening internal constraints and strengthening external supervision, a perfect supervision and restraint mechanism has been formed, which effectively promoted the creation of the “People's Satisfaction Service Window Unit”.

Third, around the creation of the tree image, optimize the service and connotation

Create activities and increase the level of creation and quality for further advancement. We will enhance the awareness of employees' civilization and establish an overall civilized image as the focus of the creation activities. Make employees consciously establish a sense of service, innovation and ownership. The store is the frontier department of the mobile company, and is the service window of the enterprise. According to the service requirements of the “People's Satisfaction Service Window Unit”, the “Convenient Service, Satisfaction 100” activity is the carrier, and the service tenet, service commitment, service scope, etc. The content is made public; the opinions are for users to make suggestions, accept the supervision of the majority of users, and respond to the users who make comments; provide facilities such as rest areas, customer seats, drinking fountains and other facilities to facilitate the public. In combination with the nature of the job, employees have given up their time at noon to improve customer satisfaction, solve difficult problems in a timely manner, timely and accurately deliver the latest preferential policies to users, and provide first-line salespersons with personalized services. The customer thinks. They are sincere, enthusiastic and considerate to their customers. The enterprise service concept of “customer first, service with heart” has been truly interpreted in the process of developing their business.

Fourth, around the creation of innovation, improve awareness and effectiveness

Striving for the "People's Satisfaction Service Window Unit" activities, such as "Love 100 Poor College Students' Aid Activities", "Green Action Plan", "Star Avenue Excellence Team Construction", "Golden Mouth Project" and "eap Project" The carrier guides female employees to stand on their posts, striving for first-class performance, forming a group of women's collectives to strive for “the people's satisfaction service window unit”, and promoting a good situation in which the service level is continuously improved; “the people's satisfaction service window unit” also adopts “please come in and go. In order to go out, we invite other brothers’ branches to bring guidance and exchanges to the company, and take the initiative to visit and learn from outside units, strengthen horizontal exchanges, and seek for in-depth development, and work together to expand the business for the company through the cooperation of the Wenzhou Civilization. It acts as a bridge link and satisfies the requirements of the business client's corporate culture construction, which has produced good social and economic benefits.

Learning is the basis for the pursuit of more and better. Therefore, we actively establish a learning and training system, and carry out a variety of learning forms through the “Thursday Study Day” and “Reading Month” activities, so that all employees can participate in it and continue to move toward excellence through learning. For example, the company attaches great importance to the combination of learning and daily work. Adhering to the diversification of learning styles, the company continued to launch a series of activities such as “Service Business Competition”, “Business Standard Competition” and “Vigorous Team Competition”, which turned the learning process into a fun process and received The general welcome of employees.

Life lies in sports. In addition to intense work, the company will continue to organize and carry out a variety of cultural and sports activities, and organize and lead the participation of children in spiritual civilization construction, which is an effective carrier to promote corporate culture. On the basis of inheriting the tradition, we push new projects and carry out the cultural and sports activities and love activities that employees like to see and hear in a timely manner according to the actual situation of the company's production and operation. First, we hold a donation activity of “Love 100 Poor College Students' Aiding Actions and Dedicating a Sincere Love”. The second is to carry out various friendship competitions, networking events, fun games, gala evenings and knowledge contests to meet the requirements of business partners and communication construction partners to enhance communication in corporate culture construction, and to strengthen the internal staff of the enterprise. Create conditions for friendship and friendship. In order to lead the majority of the members of the band to keep fit, and to work with a good spirit.

Through the joint efforts of all personnel, China Mobile xx Branch won the municipal “civilized unit model” in the XX year, the provincial company “the top ten county in Shaanxi mobile communication revenue growth in XX”, and the municipal company “big day in the first quarter, realizing the opening of the door” The third prize of the competition, the third prize of the “XX Annual Information Work Advanced Unit” of the municipal company, won the third prize of the Shaanxi Provincial Chief Engineer “Shaanxi Model Workers’ Small Family” and the Dagan 60-day Labor Competition in XX, which is the development of the company. Make a contribution.

In the creation activities, we have always been arrogant, taking the results as the driving force, changing the honor as the pressure, and actually creating activities to promote the development and breakthrough of all work. All employees can always be, before, now and in the future. Maintaining this high work enthusiasm and excellent service attitude will contribute to the company's creation work and contribute to its own strength.

In XX, we will actively carry out various cultural and sports activities that are beneficial to the company's development, beneficial to the healthy growth of the company, diverse in form and rich in content, in accordance with the arrangement of the disputes, in accordance with the actual situation of the production and management of the enterprise, and unite the strength and unite the people. Leading everyone to make greater contributions to the development of the company's "People's Satisfaction Service Window Unit". We only have one conviction: "People's people are satisfied with the service window unit" creation work only comma, no period, only the starting point, no end.