Property preservation training program

Property preservation training plan one:

Job responsibilities
1. According to the property management contract signed, develop a property management plan for the property project in charge, and report the management situation to the company regularly.
2. Supervise, manage and direct the subordinate maintenance team, the protection team, the cleaning team and other team rooms to carry out work.
3. According to the company's relevant management system and the specific conditions of the property office, develop the property management rules.
4. Complete other tasks assigned by the company.
2. Vehicle management system
1. Carry out management work in accordance with the law in accordance with the regulations in the project area, and be responsible for driving and parking vehicles in the command area to maintain traffic and parking order.
2. The motor vehicle is driving in the area and the speed should not exceed 15 kilometers per hour. It is forbidden to honk, test, repair and train.
3. Pay close attention to the situation of the vehicle and the behavior of the driver. If the driver is drunk, he should immediately dissuade him and report to the squad leader to deal with it in time to avoid traffic accidents.
4. When the vehicle is out of the warehouse, carefully check the outbound vehicle and the driver. When in doubt, immediately salute the driver in front of the vehicle block, and then politely interrogate.
5. Command vehicles in the yard to be neatly parked, stored, and monitored at the same time and record on the Vehicle Entry and Exit Registration Form. Vehicles must be registered for record.
3. Alarm:
1. Once you find a public security incident such as fighting, nuisance, and agglomeration, you should report to the leader in a timely manner, notify all the guards to collect and report to the police.
2. The informant should state the location, the number of people, the troublemakers carrying weapons, and report their names.

Property preservation training plan 2:

According to the current actual situation, for the overall business skills and personal qualities of the security personnel, comprehensive training on military quality, public security management, and fire protection knowledge will be conducted. Comprehensively improve the comprehensive service quality of the security personnel to reflect the company's service tenet and create a good corporate image.
First, the training content
First, the preservation management system
1. Preservation discipline, responsibilities, professional ethics, etiquette regulations
2. Code of Conduct
3, walkie-talkie use regulations
4, security personnel reward and punishment system
5. Responsibilities of each position
Second, fire knowledge
1. Fire safety knowledge
2. Fire extinguisher and fire extinguishing method
3. The task of the voluntary fire brigade
4, fire alarm program
5, found fire, fire emergency response program
Third, public security management knowledge
1. Requirements for property management and public security management
2, legitimate defense
3. How to deal with various problems of security
4, the security personnel handover management standard operating procedures
5, parking lot management standard operating procedures
6. Strengthening preventive measures for 11 parts prone to accidents
Fourth, the quality of the military
1. Single-line assessment standard
2, the enemy applies technical action
V. Property management expertise
1. The concept of property management
2. Classification of property management
3. Main contents of property management
4. Quality requirements and professional ethics of property management personnel
5. Basic principles of property management
Second, the training program
According to the leadership instructions and the actual situation. Each project manager is responsible for the overall management and assessment of the subordinates' security personnel. Therefore, this training requires all the security guards and project supervisors to participate, and the assessment is carried out during the training process. After the training, the existing security personnel will be screened and adjusted according to the actual situation.
First, training time
1. The whole training time is month.
2. For details, please refer to the “Training Schedule”.
3. The training is conducted by practice and theory, and the time schedule is decided on a case-by-case basis.
Second, the training location
Choose where our company's projects are concentrated.
Third, training objectives
First, improve the overall quality of all security personnel and establish a good social image.
Second, improve the work efficiency and service quality of all security personnel, and provide efficient and thoughtful services for the owners.
Third, improve the ability of all security personnel to self-learn and self-discipline, and realize the business prospects.
Fourth, training management regulations
In order to ensure the smooth progress of the training of all the security personnel and achieve the expected goals, the following disciplines are now formulated according to the "Employee Handbook" of our company. See the attached rules for details.

Property preservation training plan three:

According to the actual situation, all the security personnel will be trained in all aspects of military skills, public security management, fire protection knowledge, etc. for business skills and personal qualities. Comprehensively improve the overall service quality of all security personnel to reflect the company's service objectives and create a good corporate image.
First, the training content:
First, the preservation management system
1. Preservation discipline, responsibilities, professional ethics, etiquette regulations
2. Code of Conduct
3, walkie-talkie use regulations
4, security personnel reward and punishment system
5, job responsibilities
Second, fire knowledge
1. Fire safety knowledge
2. Fire extinguisher and fire extinguishing method
3. The task of the voluntary fire brigade
4, fire alarm program
5, found fire, fire emergency response program
Third, public security management knowledge
1. Requirements for property management and public security management
2, legitimate defense
3. How to deal with various problems in the security category
4, the security personnel handover management standard operating procedures
5. Strengthening preventive measures for accident-prone parts
Fourth, the quality of the military
1. Single-line assessment standard
2, the enemy applies technical action
Second, the training program
According to the leadership instructions and the actual situation. The supervisor is responsible for the overall management and assessment of the subordinates of the project. Therefore, this training requires all the security personnel and supervisors to participate, and the assessment is carried out during the training process. After the training, the existing security personnel will be screened and adjusted according to the actual situation.
First, training time
1. The training time is 1 month, every Monday, Wednesday and Friday.
2. The training is conducted by practice and theory, and the time schedule is decided on a case-by-case basis.
Second, the training location
Company gate
Third, training objectives
First, improve the overall quality of all security personnel and establish a good social image.
Second, improve the work efficiency and service quality of all security personnel, and provide efficient and thoughtful services for the company.
Third, improve the ability of all security personnel to self-learn and self-discipline, and realize the business prospects.
Fourth, training management regulations
In order to ensure the smooth progress of the training of all the security personnel and achieve the expected goals, the following disciplines are now formulated according to the "Employee Handbook" of our company:
1. Do not participate in the training without any reason, and the offenders shall be processed as completed.
2, training should be done not to leave early or late, the offenders donate funds
3. Obey the discipline and must not do anything unrelated to the training content during the training process.
Fifth, assessment management

Property preservation training plan four:

One. Company Overview
Second, the company philosophy
Third, the spirit of enterprise
Fourth, management mode
V. Quality objectives
1. The newly acquired property of the company has reached the provincial “urban property management excellent building” standard and the “provincial civilized building” standard within two years.
2. There are no major safety responsibility accidents in the jurisdiction. The annual rate of public security cases in the district accounts for 0.2% of the total population. There are no major fires, criminals and accidents.
3. The owner's satisfaction rate of property management services in the building is over 95%, and the effective complaint handling rate is 100%.
4. The rate of housing and public facilities is 98%.
5, the building's sanitation, killing, environmental greening up to the city-level quality engineering standards.
6. The qualified rate of training before employees are up to 100%.
Six, employee code of conduct
employee rules
1. Comply with national policies, laws and regulations, abide by the ethical standards of Changchun citizens, and abide by the company's rules and regulations.
2. The personnel department requires that all forms be truthfully filled out and valid documents provided, without concealment or falsification.
3. Accept business guidance, various types of training and assessment in accordance with the requirements of the Company's Training System.
4. Obey the leadership, obey the command, unite the colleagues, help each other, and complete the tasks on time and in quality.
5. Strictly abide by labor discipline, carry out work according to quality standards, and prohibit unrelated persons from staying at the workplace.
6. Pay attention to social morality and professional ethics, strictly observe company secrets, be honest and honest, and protect collective interests and company reputation.
7. Care for public property and public facilities, and consciously maintain and maintain environmental sanitation.
8. Diligent office, save water and electricity, and eliminate all waste.
9, neat and tidy, full of energy, hospitality, civilized language.
10. Care for the company, take the initiative to propose rationalization, carry forward the spirit of enterprise, and contribute to the enterprise.
Work attitude
1. Obey the leadership and obey the work arrangement and work assignment of the superior.
2, strict duty - adhere to their posts, not allowed to leave the post, squatting or sleeping.
3, integrity and honesty - to the superior leadership, colleagues and customers to treat each other with sincerity, not yin and yin.
4. Unity and cooperation - All departments and employees must cooperate with each other and work together to solve difficulties.
5, diligent and efficient - carry forward the spirit of diligence and pragmatism, complete the work undertaken with high quality and efficiency.
Service attitude
1. Courtesy – This is the most basic attitude of employees to customers and colleagues. Polite language is used at any time. The word “Please” is used as the head and the word “Xie” does not leave.
2. Optimistic - Receiving customers with optimism.
3, friendly - "smile" is the most appropriate expression of friendship, so you should smile and meet customers and get along with colleagues.
4, enthusiasm - as much as possible to provide convenience and warm service to colleagues and customers.
5, patience - the customer's requirements should be listened carefully and patiently, and try to handle it without violating the company's regulations.
6. Equality - Treat all customers equally, and there should be no distinction between rich and poor.
Manner and behavior
1. Employees must keep their clothes clean and tidy, dress as required, and wear the work card on the left chest.
2. Do not wear shorts, vests, or slippers at work at any time.
3, leather shoes should be kept clean, bright, not allowed to nail the bottom.
4, male employees should trim the beard daily, do not cover the ears, do not shave the head; female staff hair should be combed neatly, do not make weird hairstyles.
5, the face, hands must be kept dry and clean, female employees must not make heavy makeup, and avoid the use of strong cosmetics, no long nails and colored nail polish.
6, keep the mouth clean, do not eat odor food before going to work.
Behavior
1, behave decently, and talk to people should look at each other, do not look around.
2, in the case of a superior leader or a visitor, you should immediately get up and meet and say hello, first invite the visiting person to sit down, you can sit down; the guest to leave, should get up and move.
3, the correct posture of standing is: the feet and the shoulders are naturally separated vertically, the shoulders are flat, the head is straight, the eyes are flat, the chest is straight, and the abdomen is closed.
4, pay attention to walking posture, walking in the corridor should be light, not running
5. Before entering the higher-level leadership or other departmental offices, you should first stand outside the door and squat at the station. If you get permission, you can enter it. If you go in, the door is closed. When you come out, you should gently bring the door.
6. When entering or leaving the office or elevator, you should take the initiative to step forward the door or press the elevator button. Please ask your customers, ladies or visitors first.
7. Inquiries, questions, requests, and opinions submitted by customers or visitors should be patiently listened to. If you do not violate the principle of confidentiality, you must answer questions and answer them accurately.
answer the phone
1. All incoming calls must be answered within three rings.
2, pick up the microphone and say "Hello, ***!", the tone is peaceful.
3. When talking, the side of the microphone is placed about 5 cm below the lip, try not to use the hands-free button.
4. Make a record when necessary and repeat the points to the other party.
5. After the call is over, you should say "goodbye". Do not throw the microphone hard.
6, the class time generally does not call a private phone, if there is an emergency, the call time should not exceed 3 minutes
Seven, reward and punishment system
In order to ensure the implementation of the company's various rules and regulations, fully mobilize the enthusiasm and creativity of employees, implement the mechanism of rewarding lazy and lazy employers, and develop a system of rewards and punishments for employees.
reward
1. Type of reward
Issue a certificate; pass the report; material reward; promote salary or advance; award bonus.
2. Reward condition
Significant contributions to improving company work and improving service quality.
Provide users with enthusiasm, patience, and thoughtful service, and be praised by users.
In the aspects of invention and creation, technological improvement, energy conservation, etc., reasonable proposals are made to enable the company to achieve good economic benefits in management.
Publish papers on property management papers in various newspapers or academic seminars.
Investigate the signs of accidents and take timely measures to prevent major accidents.
Those who have significant achievements in controlling expenses and saving expenses.
Integrity and honesty, dare to resist the unhealthy trend, and outstanding deeds.
If you are brave, you have saved people, or you have done good deeds and outstanding deeds.
Pick up the money and take the initiative to hand in.
Dedicated to love, hard work, hard work, model compliance with company rules and regulations.
3. Reward program
Anyone who meets the reward conditions shall be reported by the department in writing and the reward proposal shall be submitted to the personnel department, and shall be submitted to the personnel department for verification after being verified by the personnel department.
Dispose of
1. Class A is at fault. The following actors are classified as Class A faults:
Not dressed as required by the company.
The instrument and appearance are not complete.
Do not wear employee ID according to company regulations.
Do not use the polite language of this post.
Do not carefully fill in the shift record.
Eat, listen to the radio, read newspapers during work hours.
In the duty position, use the company phone to handle private affairs for more than 3 minutes.
Smoking on duty.
Losing company property.
Use the company's long distance calls privately.
The task of the superior delivery office is not completed on time without special reasons.
Working hours are more than 15 minutes for private visits.
The work is loose and careless.
Do not participate in the company's business training for no reason.
Late for no reason, early leave 2 times or late for each month, early leave more than 10 minutes.
2. Class B negligence. The following actors are classified as Class B negligence:
Entrust others or punch cards on behalf of others.
Sleeping on duty.
Evacuation of work, often late or early leave.
When the user's complaint is poor due to poor service attitude, they argue with the user and make noise.
Gambling in the building or engaging in unethical activities.
The room key in the building is privately prepared without approval.
False and falsify, altering documents, certificates, and records.
Privately disclose company confidential information to the outside world.
Deliberate damage to the company or property of the owner.
Do not obey the correct command of the leader and slam the leader in public.
Beyond the scope of authority or illegal operation, resulting in certain economic losses.
Working hours are negatively completed.
3. Class C negligence. The following actors are classified as Class C faults:
Take power for personal gains and extort users or subordinates.
Organize and incite strikes and gather people to make trouble.
Working hours, alcohol, gambling, and fighting.
Insults, jealousy, intimidation, obituary, threatening others, confusing people, and telling right and wrong.
The service attitude is extremely poor, quarreling with the user, or being accused by the user for more than 3 times in one year.
Steal the company or user property.
Dereliction of duty, violation of operating procedures, causing major accidents or serious consequences.
Malicious destruction of public property or property of others, causing significant losses to the company or others.
Completion of 7 days or more in a row for more than 10 days.
Do not obey the normal job transfer.
Part-time work outside the private sector or use sick leave, leave more.
Punished by national laws and regulations.
Other serious violations of company regulations.
Type of punishment and method of execution
1. verbal warning. Only the first violation of Class A negligence shall be issued by the department head and reported to the Deputy General Manager for review and filing.
2. written warning. If the employee repeatedly violates Class A negligence or violates Class B negligence, he will be given a written warning and deduct 20% of the floating salary for the month.
3. Final written warning. Employees who repeatedly commit a violation of Category B will be given a final written warning, deducting 20% ​​of the monthly floating salary and lowering the salary level.
4. Downgrade, dismissal, fine. In addition to giving written warnings, employees may also be given a downgrade, dismissal, fines, and disposition.
5. Dismissal or expulsion. Employees are guilty of C-class negligence, the company has only given dismissal or expulsion, and the company has only dismissed employees who repeatedly violated the mistakes of Class B and the circumstances.
6. With the approval of the company's leadership, the management department can issue a warning notice directly to the offending employee.
Punishment program
1. Employees have disciplinary behaviors, and the department's department fills in the employee's disciplinary warning, lists the facts of disciplinary violations, and puts forward the handling opinions. After the signature of the witness or the offender, it is sent to the management department.
2. The disciplinary punishment of ordinary employees shall be examined and approved by the manager of the management department.
3. The disciplinary punishment of employees above the director level shall be examined and approved by the deputy general manager.
Cancellation of punishment
Within three months after receiving the warning notice, the employee can work actively and be rated as “excellent” for two consecutive tests, or because of outstanding work performance, and is subject to the company’s general report, which is proposed by the department head and approved by the company’s leadership. After that, the warning can be cancelled.
appeal
If employees are dissatisfied with the punishment, they should file a complaint with the management department or company leader within 3 days. The manager of the management department or the company's leadership carefully checks the employee's complaint and makes corresponding decisions.
Eight, to protect all tasks
All of them are important auxiliary forces for public security and fire departments to carry out public security and fire safety in the building. The main tasks of the insurance are to implement various public security and fire protection systems, maintain building order, timely discover and crack down on illegal criminal activities, and protect building facilities. And the property security of users in the jurisdiction. All of them must resolutely implement the principles of “who is in charge, who is responsible” and “group defense”, and should perform the following duties:
1. Responsible for the four prevention work of “fire prevention, anti-theft, explosion-proof, anti-destruction” and maintain the order of public security within the building.
2, strict public security management, do a good job in visiting and overtime registration, TV monitoring, 24-hour inspections, in and out of cargo inspection and other security operations.
3. Strict fire management, implementation of fire responsibility system, and timely elimination of fire hazards.
4. Actively cooperate with public security organs to crack down on illegal and criminal activities in and around the building.
5. Responsible for propaganda, guidance and supervision of the public security and fire protection work of all users of the building.
6. Grasp the business training of the security team.
Nine, job responsibilities
Guarantee all manager positions
1. Responsible for the General Administration, organize and lead the work of the Ministry of Public Security, and assume overall responsibility for the security and fire protection work of the building.
2. Familiar with and master the geographical location of the owners in the building, the key parts of the key parts and the layout of the facilities.
3. Implement safety and security work and fire protection work, do a good job in the leadership of the preservation, and mediate various disputes within the building.
4. Organize the implementation of the safety and security responsibility system and safety operation procedures, regularly check the implementation, and solve the problems and hidden dangers in a timely manner according to the prescribed time limit.
5. Host the regular meeting of the department and convey the spirit of the instructions of the general manager and relevant competent authorities.
6. Cooperate with the property consultants, do a good job in the management and training of the personnel of the Public Security Department, supervise and inspect the police discipline and work implementation.
7. Supervise and inspect the building's four security situations and traffic management, handle various types of public security cases in the building, and coordinate with the public security organs and police stations.
8. Do a good job in the four-defense safety and legal publicity and education of the owners in the building to improve the safety awareness and legal concept of the owners.
9. Take the lead in complying with the company's rules and regulations, lead by example, and not abuse the power
10. Appointment of the security officer, dismissal and suggestions.
Guarantee the duties of all the squad leaders
1. Under the leadership of all managers, arrange the specific work of this class.
2. Supervise the staff of this class to execute the work orders of the higher authorities and the company's rules and regulations.
3. Check the work of each post in this class and correct the work deviation in time.
4. Record and summarize the work of the class truthfully, and report to the higher level in time.
5, do a good job in the transfer and preservation of security equipment.
Lobby Security Officer Job Responsibilities
1. Responsible for maintaining the order of the lobby and ensuring the smooth entrance and exit of the lobby.
2. Keep an eye on the inbound and outbound staff in the lobby and persuade those who are not well-dressed and casual.
3. Responsible for checking the release procedures of large items.
4. Responsible for the registration of non-building personnel.
5. Responsible for the collection and recording of mail, newspapers and periodicals.
6. Inspect the public security fire work in the area under its jurisdiction.
Monitoring room security duties
1. Responsible for monitoring the TV screen and fire monitoring equipment in the monitoring room
2. Responsible for monitoring the indoor cleaning work.
3. Find abnormal situations and suspicious personnel to report in time, and notify the corresponding security personnel to check the site.
4. Responsible for monitoring the management of video tapes.
5. The fire alarm is immediately reported and alarmed by the alarm program.
Parking lot guard post duties
1. Responsible for directing and guiding vehicles in and out, and arranging the entering vehicles to park at designated locations.
2. Responsible for inspecting the vehicle and yard facilities, making good records of the vehicle status, and signing the driver for the damaged vehicle.
3. Responsible for checking the integrity of the fire equipment in the parking lot and keeping the fire passage clear.
4. Responsible for the safety management of the yard and maintain the order of the yard.
5. Responsible for the collection of parking fees for vehicles entering the parking lot.
6. Do a good job of recording all the conditions during the duty period.
Patrol post security duties
1. Responsible for inspecting the floors of the building and paying attention to the fire safety situation.
2. Responsible for inspecting suspicious personnel and promptly dissuading the sales and idle staff from the building.
3. Supervise and inspect the public security fire situation at the decoration site of the user and timely handle the illegal decoration.
4. Non-office hours are responsible for checking the locking of the door and window of the user, and finding problems in a timely manner.
5. Responsible for the registration of overtime users in non-office hours.
6. Responsible for the security and security work of the seventh floor property office and the registration of outside personnel.
X. Operation process
Handover management procedures
Handover rules
In order to conscientiously do a good job transfer and transfer of public goods, and reduce work errors and loss of public property caused by unclear handover, this system is specially formulated.
1. When the class changes positions, it is necessary to do a good job in the job record.
2. When the last post of the class is handed over to the next class, the work of the class should be submitted to the next class in detail so that the next class can work.
3. The shifting staff will transfer the public property to the next shift, and the name of the next shiftee will be indicated in the work record column of the last post.
4. Find the problem and both parties must explain in person. If the successor finds the problem of the previous shift after the shifter leaves, he should immediately report it to the monitor or department manager.
5, the handover class must be punctual, punctual, non-special circumstances, can not be overtime.
6. If the successor has not arrived, the shifter must not leave the post, otherwise all consequences arising therefrom will be the responsibility of the shifter.
Squad leader shift system
1. The successor must sign in to work 15 minutes in advance, look at the work record, and ask about the work situation, so that the work will be clearly defined to the security guard when the team is in front of the class.
2. The person in charge must submit the work of the class to the next class in detail, and carefully record the completed and pending work of the class on each work transfer form, and sign the confirmation of both parties.
3. The transferee will transfer the public property to the next shift, and both parties must sign and confirm the transfer form on the public property.
4. The person in charge must clearly write the relevant records and hand over the relevant records to the successor.
5, find the problem, the transfer of both parties must be face to face. If the successor finds the problem that belongs to the previous shift after the shifter leaves, he should immediately report it to the department head.
Baton wearing regulations
In order to strictly regulate the use of batons, the following provisions are formulated:
1. The baton is a self-defense riot-proof device worn by the security personnel when performing official duties. The security guards shall strictly keep and use them, and shall not transfer the batons to others.
2. The duty guard should hang the baton on the back side of the belt.
3. Do not play or wave batons casually in your position.
4. When dealing with general problems, do not hold a baton or use a baton to point at the guest.
5. In the case of non-emergency or personal safety without threats, the security guard shall not use any baton to use other batons to attack others.
6, the duty security officer should properly keep the baton worn, if there is loss or damage, it must be compensated according to the price.
7. When handing over the shift, check it and then hand it over. The recipient finds that the baton is damaged and does not report it, and should be responsible for compensation.
Interphone use regulations
The walkie-talkie is an essential communication tool for all the essentials. All security personnel must implement the rules for the use of the walkie-talkie, familiarize themselves with the performance of the walkie-talkie, and use the walkie-talkie with care and skill.
Use regulations
1. The holder is responsible for the custody and use of the walkie-talkie, prohibiting the lending of others or removing the antenna.
2. If the walkie-talkie is found to be damaged or the communication is out of order, the holder should report it to the immediate supervisor immediately. After the inspection by the department head, it should be handed over to the maintenance department for repair.
3. Strictly use according to the specified frequency. It is strictly forbidden to press or adjust other frequencies.
4, strictly according to the walkie-talkie charging program to ensure the performance, life and use of the battery.
5. When handing over the shift, the dispatcher should explain the use of the walkie-talkie on duty; the pick-up person checks on the spot and finds that the damage or communication failure has occurred, and immediately reports the duty supervisor or monitor.
Dialogue request
1. When calling the other party, first report your position, then call the other party, and at the end say "received please reply."
2. After the caller returns, the caller should make the situation clear and concise, and the recipient should answer “clear” or “understand” after receiving the situation or signal.
3. When using the walkie-talkie to speak, you should use the standard polite language. It is strictly forbidden to use the walkie-talkie to swear words, joking or talking about things that are not related to work.
Emergency handler
1. Incident handler
In the event of an emergency, it is necessary to remain calm, take immediate measures, and report to the Duty Officer.
Briefly describe the location, nature, number, characteristics and value of the incident.
Dispel the unrelated personnel, protect the scene, and pay attention to the situation around the scene.
Check all the records, entry and exit, and TV recordings of this department to check for any suspicious circumstances and personnel.
For blackmail and fight incidents, the monitoring center should pay close attention to the changes in the scene of the incident.
We should promptly understand the specific reasons for disputes, actively coordinate, discourage quarrels, and calm down the situation.
On-site protection and notification of rescue work should be done for casualties; if it is clear that it has died, it should be reported to the police station for investigation and processing and notified to the funeral home.
Casualties involving criminal and major liability accidents or due to public security or criminal cases shall be immediately reported to the public security organ and assisted by all managers and squad leaders in investigation and handling.
All managers and squad leaders should immediately rush to the scene after receiving an emergency, do a good job of dredging control, prevent the situation from expanding, and take photos for proof.
In addition to maintaining the site, all managers and squad leaders must be responsible for directing and dispatching personnel to conduct control and interception, and report to the general manager, relevant departments and general manager of the management company according to the size of the situation.
2. The handler for beating violent incidents
In dealing with violent incidents such as fighting, we should maintain an objective and restrained attitude. Unless we are properly defended, we should try to avoid armed conflict or quarrel with people.
If the patrol is found or received a violent incident such as a fight, you should immediately report the building security center with a walkie-talkie, fire-fighting phone or other quickest method, and briefly explain the situation on the spot. If it can be processed, it will be processed immediately; otherwise, the scene will be monitored and the instructions of the security center will be awaited.
After receiving the report, the security center will send an appropriate number of security personnel to stop immediately, and take the perpetrators to the security center for investigation. If the scene is beyond control, it should be reported to the police station as soon as possible.
In the event of a fight, if the property or personnel of the building are damaged, photographs should be taken to protect the scene, and witnesses should be left behind, and the perpetrators should be detained for detailed investigation to clarify responsibilities and implement compensation.
If criminal responsibility is involved, it should be handed over to the police station for handling the case.
If there is any injury in the incident, it is necessary to organize the rescue in time and send it to the hospital as soon as possible.
3. The handler for the destruction of theft, etc.
The patrol found or received a report of someone in the building and should immediately arrest the suspect on the scene. If the power is not enough, use the walkie-talkie, fire-fighting phone or other means to report the building security center as soon as possible, simply explain the situation on the spot, and monitor the instructions of the site waiting for the security center.
After the security center receives the report, it should promptly send an appropriate number of security personnel to stop it, try to arrest the perpetrators and take them to the security center for investigation and processing.
If property or personnel are damaged during the incident, they should take photos or video, protect the scene, leave witnesses, and conduct detailed investigations to clarify responsibilities and implement compensation.
If criminal responsibility is involved, it should be handed over to the police station for handling the case.
4, the elevator trapped people's processing program
The fire center receives the elevator emergency telephone or patrol to find the trapped ladder, immediately reports the shift monitor and department manager, organizes the security guard to the site to coordinate control of the elevator and rescue the trapped personnel, and at the same time will be trapped in the specific direction of the elevator, elevator number, and stay. The floor informs the maintenance department and the elevator company.
The monitoring center observes the situation of the personnel in the elevator through the TV monitoring screen, and uses the elevator emergency telephone to contact the trapped person to explain the comforting work.
In case of special circumstances that cannot be eliminated or if there is serious physical discomfort in the trapped person, they should immediately report it to the fire department or ask the relevant department for resolution.
The department manager fills in the major incident report form and records the fault situation and the process.
5, flooding program
If all the members of the post are found to be flooded within the building, they should immediately report the location and situation to the supervisor, and at the same time use the nearest waterproof facility to protect the elevator doors on the dip floor as soon as possible to avoid damage to the elevator.
When the shift monitor receives the report, he should immediately rush to the scene to check the situation and organize the rescue.
Try to find out the cause of flooding and take effective blocking measures. If the flooding is from a storm flood outside the building, spare floodgates and sandbags should be used at the entrances and exits below the water level; if the flooding is from the municipal groundwater reversal, the reversed groundwater channel should be temporarily closed to the entrance of the building. The drainage water pump is used to pump the water from the building out of the building; if the water is immersed from damage or malfunction of the building's mechanical and pipe facilities, the water raft or water supply pump that controls the faulty part should be closed first.
According to the flooding situation, the organization's duty officer will take effective measures in coordination with the maintenance department, such as leaving the elevator to leave the flooding area, turning off the electricity in the flooded area, placing water and sandbags on the water-diffusing channel, dredging the drain, and opening Drain pumps, water suction machines, etc., to minimize losses caused by flooding.
Immediately after the flooding is removed, the cleaner is notified to clear the accumulated water and clean up the site environment, notify the maintenance department to find out the cause of the failure, repair the damaged facilities, and restore the normal operation of the building as soon as possible.
6, the blackout accident handler
The notice building will be powered off within a short period of time, and the user should be notified by emergency broadcast 10 minutes before the power outage. The maintenance department arranges the elevator workers, and stops the elevators on the first floor of the building in advance; the management department sends the administrators to the elevator hall 10 minutes in advance to maintain order, preventing the guests from using the elevators, so as to avoid the passengers during the power outage.
Unexpectedly, the building suddenly has a power outage, contact the maintenance department immediately, and take measures to restore power as soon as possible.
Use emergency lighting to ensure lighting in public areas and main passages.
All the employees will be sent to the main elevator halls and the entrances and exits of the building to maintain order.
The monitoring center and the patrol security guards closely watched the floors of the building to prevent people from taking the opportunity to create security problems.
Fire alarm signal processing program
1. When the fire security monitoring center receives the fire alarm signal or telephone alarm:
Use the walkie-talkie to inform the patrol security guard or administrator to check the site immediately;
Immediately report to the duty supervisor and explain the location of the alarm;
The monitoring lens is set on the alarm floor to monitor and report the situation to the duty supervisor in a timely manner.
2. After receiving the call from the fire monitoring center's duty security officer, the patrol security guard or the administrator will promptly go to the alarm location to verify and follow the following rules:
The alarm location is in a public place and goes directly to the alarm location for inspection.
The alarm location is in the office unit. First, press the doorbell to briefly explain the reason to the user and enter the alarm location to check.
The alarm location is in the mall, and the store management personnel enter the alarm location to check.
The alarm location is in the parking lot and enters the alarm location with the parking lot management personnel.
The alarm location is located in the independent shop of the mall and has been locked. Immediately report the duty supervisor and the person in charge of the store duty, stay on the scene and wait for the duty supervisor and the person in charge of the store to decide whether to break the lock and enter the inspection.
The alarm location is in the office unit and locked. Immediately report the duty supervisor, and stay in the watch and wait for the duty supervisor to arrive at the scene to decide whether to break the lock and enter the inspection.
3. After receiving the report of the fire monitoring center, the duty supervisor will immediately lead the mobile personnel to the scene of the alarm at the fastest speed.
After the on-site inspection at the alarm location, it is confirmed that it is a false alarm, and the fire monitoring center is notified immediately to the duty guard. If you enter the office building, the shop, or the parking lot, you need to explain it to the user. You can leave after apologizing.