Hotel training program
Departments:
The year of XX is the key year for the hotel to strive for the city's economic and social level units and to achieve economic growth. Therefore, further improving the quality of employees and improving service skills is an urgent need to consolidate internal forces. According to the spirit of the company's instructions on increasing the intensity of employee training in XX years, combined with the actual situation of the hotel, we intend to take the opportunity of “building a learning team and being a smart worker” in XX, and the “inside and outside” training method is the starting point. Further promote the depth of staff training and strive to do a full-time training for XX years.
First, the guiding ideology
Focusing on the economic work of the hotel, the theme of “Building a learning team, being a smart worker” runs through it, and earnestly learns and profoundly understands that today's training work is the importance of the hotel's sturdy internal strengths. Based on the current situation, look to the future, actively explore the practical ways of the learning team in the creation of civilized units, in order to promote the overall improvement of the overall quality of employees, and strive to save resources and develop internal strength for the development of the hotel.
Second, goals and tasks
Employee training in XX aims at hotel development and job requirements, effectively improve the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, enhance the self-confidence of competitive positions and reform, and cultivate a service with high quality and skills. The high-quality staff team with special features strives to make it a smart worker who is constantly learning and improving in the new era.
Third, the training methods and content implementation
With each department as the basic training unit, we will implement the training principle of combining marketing service concepts and skills, and organize the implementation of post-filling and multi-energy training methods. It is planned to carry out targeted training in three aspects and continuously improve the job skills of employees.
1. Professional skills training
The new ideas and ideas of management work have become an urgent knowledge requirement for hotel staff, including managers. Therefore, this year we are prepared to increase the training of professional knowledge of management personnel, and continue to transport some middle-level cadres to participate in the tourism management professional training , so that hotel management work is on the right track.
The main service desk, the housekeeping center and the restaurant are important windows for the hotel's quality service. The lack of service skills and the lack of foreign language level in tourism will inevitably have a crucial impact on the operation of the hotel. Therefore, in order to improve the service skills and foreign language level of employees in the above relevant departments. This year, we will continue to select some employees to participate in the training of the foreign language B-level certificate of the Municipal Tourism Commission Education Center, and the employees who have obtained the certificate will step up the counseling training for the employees in the relevant positions, and provide them with training if conditions permit. Good opportunities and conditions for foreign language conversations. In the training of service skills, the external and "internal training" will be combined to increase the intensity and strive to successfully complete this task in the case of work and training .
In view of the fact that the current level of mechanical repair technology is generally not strong, and there is a shortage of skilled workers, although the Ministry of Engineering has also implemented on-site training of “universal workers”, the key types of work must be considered in terms of technical reality and safety factors. Trained by professional research. Therefore, this year, two engineering staff are expected to participate in technical research training for high and low voltage electricians, refrigeration workers and electric welders.
2. New employee training
New employees are the new force in the hotel's economic activities. They enhance their quality and skills, so that they can improve with the fast-growing restaurants as soon as possible. According to the principle of “first training , post-employment”, “side training , and on-the-job”, there are plans to carry out step-by-step job training for new employees in a step-by-step manner. The staff manual, safety knowledge, and service skills should be used as the basic training content. After passing the examination, they will be allowed to go to work.
3, a special training
“Building a learning team, being a smart worker” is the theme of the hotel training in XX. Rational allocation of human resources and the cultivation of a multi-functional and multi-functional talent is the focus of our work. Therefore, this year we decided to do a good job in three aspects of training . In the guest room department, we will send some business backbones to the more advanced hotels with similar service management to carry out relevant knowledge training and learning to improve service levels. In the first-line position of the guest room department, the first-class training of different skills of the same department was first implemented to strengthen the flow of talents, and the problem of lack of staff in the emergency situation was extracted from the "I want to open the official website", and also for the staff to fully grasp the service skills, striving for one A multi-functional intelligent staff provides the necessary quality conditions. In the engineering department, two basic employees were selected to study American art knowledge and DJ skills, and to effectively cultivate the compound talents necessary for hotel work.
Fourth, the time schedule
I hope that all departments will follow this notice to cooperate carefully!
Shanghai XX Hotel
February 19, XX
The year of XX is the key year for the hotel to strive for the city's economic and social level units and to achieve economic growth. Therefore, further improving the quality of employees and improving service skills is an urgent need to consolidate internal forces. According to the spirit of the company's instructions on increasing the intensity of employee training in XX years, combined with the actual situation of the hotel, we intend to take the opportunity of “building a learning team and being a smart worker” in XX, and the “inside and outside” training method is the starting point. Further promote the depth of staff training and strive to do a full-time training for XX years.
First, the guiding ideology
Focusing on the economic work of the hotel, the theme of “Building a learning team, being a smart worker” runs through it, and earnestly learns and profoundly understands that today's training work is the importance of the hotel's sturdy internal strengths. Based on the current situation, look to the future, actively explore the practical ways of the learning team in the creation of civilized units, in order to promote the overall improvement of the overall quality of employees, and strive to save resources and develop internal strength for the development of the hotel.
Second, goals and tasks
Employee training in XX aims at hotel development and job requirements, effectively improve the importance of employees' awareness of training work, actively guide employees to consciously learn, sharpen their skills, enhance the self-confidence of competitive positions and reform, and cultivate a service with high quality and skills. The high-quality staff team with special features strives to make it a smart worker who is constantly learning and improving in the new era.
Third, the training methods and content implementation
With each department as the basic training unit, we will implement the training principle of combining marketing service concepts and skills, and organize the implementation of post-filling and multi-energy training methods. It is planned to carry out targeted training in three aspects and continuously improve the job skills of employees.
1. Professional skills training
The new ideas and ideas of management work have become an urgent knowledge requirement for hotel staff, including managers. Therefore, this year we are prepared to increase the training of professional knowledge of management personnel, and continue to transport some middle-level cadres to participate in the tourism management professional training , so that hotel management work is on the right track.
The main service desk, the housekeeping center and the restaurant are important windows for the hotel's quality service. The lack of service skills and the lack of foreign language level in tourism will inevitably have a crucial impact on the operation of the hotel. Therefore, in order to improve the service skills and foreign language level of employees in the above relevant departments. This year, we will continue to select some employees to participate in the training of the foreign language B-level certificate of the Municipal Tourism Commission Education Center, and the employees who have obtained the certificate will step up the counseling training for the employees in the relevant positions, and provide them with training if conditions permit. Good opportunities and conditions for foreign language conversations. In the training of service skills, the external and "internal training" will be combined to increase the intensity and strive to successfully complete this task in the case of work and training .
In view of the fact that the current level of mechanical repair technology is generally not strong, and there is a shortage of skilled workers, although the Ministry of Engineering has also implemented on-site training of “universal workers”, the key types of work must be considered in terms of technical reality and safety factors. Trained by professional research. Therefore, this year, two engineering staff are expected to participate in technical research training for high and low voltage electricians, refrigeration workers and electric welders.
2. New employee training
New employees are the new force in the hotel's economic activities. They enhance their quality and skills, so that they can improve with the fast-growing restaurants as soon as possible. According to the principle of “first training , post-employment”, “side training , and on-the-job”, there are plans to carry out step-by-step job training for new employees in a step-by-step manner. The staff manual, safety knowledge, and service skills should be used as the basic training content. After passing the examination, they will be allowed to go to work.
3, a special training
“Building a learning team, being a smart worker” is the theme of the hotel training in XX. Rational allocation of human resources and the cultivation of a multi-functional and multi-functional talent is the focus of our work. Therefore, this year we decided to do a good job in three aspects of training . In the guest room department, we will send some business backbones to the more advanced hotels with similar service management to carry out relevant knowledge training and learning to improve service levels. In the first-line position of the guest room department, the first-class training of different skills of the same department was first implemented to strengthen the flow of talents, and the problem of lack of staff in the emergency situation was extracted from the "I want to open the official website", and also for the staff to fully grasp the service skills, striving for one A multi-functional intelligent staff provides the necessary quality conditions. In the engineering department, two basic employees were selected to study American art knowledge and DJ skills, and to effectively cultivate the compound talents necessary for hotel work.
Fourth, the time schedule
I hope that all departments will follow this notice to cooperate carefully!
Shanghai XX Hotel
February 19, XX
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