Summary of outpatient care for half a year

Under the correct leadership of the municipal party committee and municipal government, with the support of the municipal health department, the hospital has been working hard for all employees in the past six months, carrying forward the team spirit, adhering to the patient-centered concept, and providing quality and efficient services to patients wholeheartedly. The quality of medical care and the quality of care have been greatly improved. This is inseparable from the self-improvement and hard work of all employees.

I. Professional ethics work

1. Strengthened the professional ethics education of medical staff, and continuously improved the professional ethics behavior of medical staff through the examination of professional ethics education, and established the concept of serving the patients wholeheartedly, consciously implementing the rules and regulations of various departments of the hospital, and receiving relatively good results.

2. In order to keep abreast of the situation, the hospital staff and patients were informed of the opinions of the hospital leadership team and issued 200 questionnaires in a timely manner. For the feedback of the questionnaire survey, the hospital and hospital team leaders were more satisfied and loyal. Explain that the hospital’s image in the society is good and the people are welcome and satisfied.

3. In order to accept the supervision of the broad masses of the people, put forward valuable opinions, establish a good image, and better serve the people of the people, our institute has implemented listing and supervision, and has received good results.

4. The hospital holds a monthly meeting of patients or family members, and the monthly inpatients issue questionnaires once. The overall evaluation is satisfactory to our hospital.

Second, medical care work

1. In April this year, an additional pediatric ward was added to solve the problem of convenient hospitalization for medical treatment. At the same time, it also increased social and economic benefits, eased the hospitalization of patients, and was welcomed by the majority of patients.

2. Medical quality management is in place. Through regular business rounds and quality inspections, problems in the work are found in time, and effective corrective measures are taken to prevent medical errors.

3. There are new measures in the nursing management work. According to the requirements of "Guangdong Province Nursing Management Regulations" and "Clinical Nursing Technology Operational Regulations", combined with the actual situation, new quality standards have been formulated, and regular inspections are carried out according to quality standards, and various improvement measures are implemented in response to existing problems and defects. The deployment of nursing staff is transferred from a high level of responsibility and is busy and not chaotic.

4. It is to do a good job in talent introduction, recruit online recruitment of talent advertisements, and take measures to do contact and organize interviews, and increase the introduction of talents.

5, in order to celebrate the International Nurses Day, encourage the majority of nursing workers, and actively serve the wounded and sick, the majority of nursing workers in our hospital actively work, diligently study, love and dedication, focus on the post, enthusiasm for the patient, emerges Good people are good, and six excellent nurses Zhu Tao, Li Yinying, Li Xueqing, Chen Meizhen, Li Jingwei and Yan Xiufang were selected by the recommendation. They set an example in the nursing team.

6. Organized special business lectures and expert lectures 18 times in the first half of the year, and 700 sessions of medical nursing lectures.

7. The majority of medical workers in our hospital have carried forward the spirit of Bethune and strive for excellence in technology. The patient's warm and considerate service, careful treatment and meticulous care have been highly evaluated by patients. And sent a thank you to the banner 10 sides.

8, orthopedics carried out the first case of ** hospital using memory alloy tibia claws for the treatment of comminuted fractures of the tibia.

Third, administrative, financial, logistics management work

1. Financial management norms, hospital financial work adhere to the financial management principles of “unified leadership and centralized management”. All financial revenues and expenditures are included in the unified management of the financial department, earnestly do a good job in financial budgeting, strengthen financial supervision and analysis, and carry out asset inventory work. The financial monthly income and expenditure account is published once.

2. Strictly implement the national system and regulations on centralized bidding and procurement of pharmaceuticals and medical consumables. In the first half of this year, pharmaceutical revenues accounted for 24.5% of business income. In the past six months, no incidents of counterfeit and inferior drugs and complaints were found to ensure the safety of clinical medication. Civil service home

3. All departments closely cooperate to improve the supply and logistics departments to strengthen service awareness, find ways to change the medical environment, especially in water, electricity, supplies and fire safety, buy a washing machine, guarantee clinical supply, increase accidents Check the prevention work, maintain a good medical order, and ensure that all work is functioning properly.