Summary of Bank Branch Labor Union Work in the First Half of the Year

Branch Party Committee:

According to the work requirements of the party committee, the main work items of the branch trade union in the first half of the year are summarized as follows.

I. Main work in the first half of the year

Service work

1. In order to further refine the service management work and increase the supervision and inspection of the network service, in February, according to the guiding ideology of the branch party committee, the Ministry re-adjusted the service based on the original “Management Measures for Branch Civilized Quality Service Work”. Work leading the team and reset the service inspection project according to the actual work. At the same time, with the improvement of service work requirements, the penalties for effective customer complaints have also been increased. Compared with the original "Measures", the revised "Service Management Measures" is more in line with the actual service work of the branches, and has played a positive role in promoting the improvement of the overall service quality of the branches.

2. In March and March, in the inspection of the service status of the province's business outlets organized by the provincial bank, the inspection results of our outlets ranked in the middle reaches of the province. This result is not consistent with the comprehensive ranking of our bank in the provincial system. Proportionate. In order to effectively improve the service facilities equipped by our network, our department has used nearly 10 working days to check, count and count the hardware facilities of the whole bank, and actively cooperate with the branches of the integrated management department and the personal finance department. Cooperate, the service facilities of all outlets have been completely rectified. At present, the work is being carried out in an orderly manner.

3. While continuously improving the hardware service facilities of our bank, in order to further improve the service quality and level of our employees, in June, our department also organized more than 60 people in charge of all business outlets under the jurisdiction, and made a special trip to the province. The Benxi Branch, an advanced unit of internal services, observes and studies on the spot. Through the study, the visitors strengthened the perceptual knowledge of the banking service, and wrote a learning experience on the learning situation. This has played a positive role in promoting the quality of our services.

4. In the first half of the year, the Ministry also received the special service inspection of the Bank's Service Supervision Team and the Provincial Banking Association. Before the inspection, our department urged the units under inspection to actively carry out self-examination, find problems and immediately rectify them. Due to the full preparation, the Bank has achieved relatively satisfactory results in the service inspections of the two superior banks.

Business skills training

1. With the success of the province's IT blueprint in October last year, in order to adapt to the new business needs, the head office has comprehensively revised the original traditional business skills assessment project. In order to enable our employees to maintain excellent results during the critical period of the transformation of the evaluation project, the Ministry actively negotiated with the relevant sub-branches and selected the top-ranking employees to attend the provincial training. After that, immediately organize the employees of the entire jurisdiction to transfer training. By the end of the half year, the training of business skills transfer has been successfully completed.

2. In order to improve the business skills of our employees, we will provide high-quality and efficient financial services to our customers. At the same time, we will reserve players in advance for the province's business skills competition to be held in the second half of this year. In April this year, our department also targeted The competition project set by the provincial bank successfully organized the business skills competition of the whole bank. Through the activities, we found the shortcomings of our staff's business skills, summed up the experience, and provided useful reference for the next stage of staff training for the whole bank.

Party work

1. July 1 this year is the 90th anniversary of the founding of the party. In order to commemorate this great festival, at the same time, in order to do a good summary of the whole party's initiative to compete for excellence, on the eve of July 1st, the Ministry organized the convening of the Bank's 90th anniversary of the founding of the party and the commendation meeting for the first prize. ". The meeting organized this year's new party members to take the oath; after completing the provincial party's party work evaluation work, it commended the advanced branches and individuals who have outstanding performance in the branch's jurisdiction to compete for excellence; the party secretary of the branch on the future party work The launch of the important speech was delivered. It can be said that the meeting was held in a timely manner and the content was rich and the results were expected.

2. In order to do a good job in party affairs and business propaganda, in the first half of the year, according to the work requirements of the provincial bank and the instructions of the party committee of the branch, the Ministry of Commerce promulgated the “Administrative Measures for the Party Building Publicity Reporting Work”. The "Measures" set up a leading group for party building propaganda work, established a team of correspondents within the jurisdiction, and played a positive role in the external propaganda work of the whole bank. In the first half of the year, the Bank submitted 45 articles to the provincial government's "Publicity Window" electronic publications, and published 27 papers with a publication rate of 60%.

Full marketing work

At the beginning of the year, in order to promote the sustainable development of various businesses of the Bank, the Party Committee of the Branch formulated the “Measures for Reward and Punishment of Marketing for All Staff”. In order to actively call the party committee of the corresponding branch, as the business back-line department, we made our own contribution to the business development of the whole bank. Immediately after the completion of the branch marketing meeting, our department immediately made a serious communication within the department and decomposed the indicators and implemented them. people. Through the efforts of all the staff of our department, in the first half of the year, the per capita stocks of our department exceeded the work targets issued by the branch party committees, ranking first among all departments. At the same time, the bank card marketing work has also successfully completed the approved opening task of the branch.

Cultural and sports activities

1. In order to commemorate the 90th anniversary of the founding of the party and to greet the 100th anniversary of the founding of the party, the Ministry organized and organized essay activities among all employees. Through the activities, the party history education of all members was strengthened, and the pride of employees as * pedestrians was enhanced. Some excellent works, our department made recommendations to the higher level in a timely manner.

2. In order to enrich employees' spare time, increase or decrease the physical quality of employees, promote the construction of corporate culture, increase or decrease the centripetal force and cohesiveness of all employees. In May this year, our department organized all employees to carry out the "Spring Festival" in Dongshan Scenic Area. For the theme of mountaineering activities, more than 1,000 people from all walks of life participated.

3. In order to expand our business and build a good relationship between banks and enterprises, at the end of May, the Bank and the Municipal Tobacco Company successfully held a silver-enterprise networking event. During the event, the Ministry and the relevant departments of the branch fully cooperated, from the content of the event, the form of the event, to the organization of the personnel and the layout of the site, all of which were carefully arranged. In this activity, as a business back-line department, our department actively participated in the business development of the branch and did its best.

4. In order to build a healthy and up-to-date corporate culture, cultivate employees' noble professional sentiments, and enhance the sense of responsibility and mission of employees' personal development and development. At the beginning of this year, the branch committee and branch trade unions jointly organized young employees under the jurisdiction to carry out "I and * "Together to grow" keynote speech activities. The activity not only improves the language expression and communication skills of the employees, but also provides an ideal platform for young employees to show themselves, improve themselves and improve themselves.

5. On the eve of the Spring Festival, our ministry organized an annual Spring Festival Gala and a “Double First” and “Double Excellence” commendation meeting.

6. In order to implement the "Regulations on Responsible Tree Planting for the Whole People", improve the ecological environment, and beautify and beautify their homes, in April this year, our department organized some young employees, echoed the call of the municipal party committee and the municipal government, and actively participated in the obligation index activities. The activities not only enriched the work content of the Youth League Committee, but also strengthened the subjective awareness of young employees in building ecological civilization, and also contributed to the creation of a national ecological forest city.

Employee rights work

In order to protect the health of employees, in March, according to the arrangement of the party committee of the branch, the Ministry continued to provide full health insurance for the female employees of the bank, and also organized physical health checks for employees of the whole bank to effectively protect the vital rights of employees. .

Second, the shortcomings in the work in the first half of the year

Throughout the first half of the year, our department still has shortcomings in the following aspects.

1. Individual work cannot be completed on time, and the timeliness of work needs to be strengthened.

2. In the marketing indicators of all employees, the bank card marketing task is weak after the completion of the task of opening the door at the end of the season.

3. The types and forms of employees' cultural and sports activities are still traditional and lack of innovation.

The above questions will be overcome by the Ministry in the second half of the year and beyond.

Third, work arrangements for the second half of the year

1. In terms of service work, continue to track the progress of the network service facilities, communicate with the branches only to the department, and strive to complete the work at the end of August. At the same time, in accordance with the work requirements of the branch party committee, continue to do a good job in the inspection and quantitative assessment of outlet services, and continuously improve the service level of our bank.

2. Business skills training. On the basis of completing the new evaluation project transfer training, in the second half of the year, we will focus on the training of all employees. At the end of July, the project organized another employee skill competition, and dispatched excellent employees to do skill training and prepare for participating in the provincial skill competition.

3. Party building work. Combine the staged work tasks of the pioneering competition and the actual work of the branch, and focus on the external publicity work. Increase the amount of submissions and publication rates of our bank, and continuously expand the external influence of our bank.

4. Work of cultural and sports activities. In the second half of the year, in order to welcome the volleyball competitions in the province, we will focus on the selection and training of our team members and strive to achieve good results. At the same time, in line with the work of the whole bank, we will carry out some problem activities that are popular with employees in order to activate the cultural life of employees.

5. Organize the annual staff representative meeting. Reasonably establish issues and give full play to the democratic rights of employees to participate in the administration of state affairs.

6. Continue to do a full-fledged marketing work. On the basis of maintaining the existing balance, we will continue to increase our efforts. At the same time, mobilize all staff to ensure the completion of our bank card marketing indicators.

The above is the summary of the work of the Ministry in the first half of 2019 and the arrangement of the main work items in the second half of the year. Special report to the branch party committee, please check.