After-sales service technicians year-end summary
Since becoming a technician of after-sales service of xx Electric Company, I have worked hard and completed any of the year. The work for the past year is summarized as follows:
1. Learn the skills of this major. No matter what kind of work, professional technology is always the foundation. As an after-sales technology, the technology that is not necessarily required is as high as that of the R&D staff, but the most basic ones must be known. At the very least, the customer can answer and help them solve the problem. At first, I always said that the salary is so low, but now I think it will be relieved. Even if there is a monthly salary of 10,000 yuan, what do you want to change? I was full of confidence before I came out, but after I touched it a few times, I found myself too young and sometimes I wanted to go back, but I don’t want to think about it. I can’t go back and have something to gain. Therefore, I am very convinced that learning technology is the most important thing, first standing on the ground, talking about development and sustainable development. Only by building a solid foundation can we build a high-rise building in the summer. However, the technology of these industrial automation products is not so easy to learn, it is very boring, it involves a wide range, and there must be a desire for technology. In particular, the after-sales technology is not only about the product, but also about what it is used in, what kind of machinery it is, what system it drives, and so on. These can't be learned in one day. If you want to know about it, you must go through some unknown darkness to learn, to work, to explore, and to think. I believe that the talents in this field must also experience some of today's achievements through some unknown darkness. So I am nothing, I am a grassroots, I need to learn from new.
2. Learn to communicate with others. It is indispensable to do things like us, and having a good communication ability may make you work twice. There is also a mental preparation for each trip to the on-site work, because the customer's mood can not be determined, after all, the purchase of our product has caused a certain loss to him, will spray your face at any time, so The pressure resistance is also strong. At this time, I can only cope with it with care. I usually only say "Please rest assured, I will help you solve the problem as soon as possible." If you are away from home, you should be careful when you speak. Try to be as good as possible from the customer's psychology. You must never be against others. People are our God. When communicating with customers, the technical requirements for you are also very high. Generally, the most frequently asked questions during communication are technical problems; sometimes it is very tangled when you encounter technical problems that you don't understand. If it is the answer of "Hmm, ah, 喔", then it is troublesome; it is best not to answer this question positively. Start with your own initiative and try to transfer it to another place. Anyway, you can help him. It's okay to solve the problem; otherwise, the customer will have doubts about your person, and it will also cause damage to the company's image. The most terrible thing is that he suddenly rushed out to say "Would you like it?" It was hit hard. Therefore, when communicating with others, either do not say that you have to solve the problem at the scene, or try to talk to yourself and talk nonsense with others.
3. Prepare for the event after the event. When receiving a customer call, you must first understand the most specific situation to see if the phone can be resolved. If you want to go to the scene, then analyze the cause of the fault, and then know from the analysis that it is ready to prepare components. , tools or something. As the saying goes, "Success is for those who are prepared." After completing the task, it is best to make a summary and write down the situation on the spot, for example: what machine is used on our machine, what parameters are used, voltage and current input and output, etc. Finally, the original fault is analyzed. This is a better way to improve the technology, and it is also requested by the company.
There is still a business trip to the scene is not so beautiful as others said, a person's journey is always so lonely and lonely; but also can endure loneliness, endure boring, dismantled the machine tool, repaired the inverter, not afraid of dirty, not afraid Bitter, not afraid of being tired. These are the basic requirements of after-sales technicians. If you resist it, you will be brave and resist. If you can't resist it, let's put it aside; after all, there is a company behind it, and there are so many partners in the company to support it! It is said that after-sales service is a marketing process and the beginning of re-marketing. I think I will work hard to maintain the company's brand image and strive for the company's greatest interests.
1. Learn the skills of this major. No matter what kind of work, professional technology is always the foundation. As an after-sales technology, the technology that is not necessarily required is as high as that of the R&D staff, but the most basic ones must be known. At the very least, the customer can answer and help them solve the problem. At first, I always said that the salary is so low, but now I think it will be relieved. Even if there is a monthly salary of 10,000 yuan, what do you want to change? I was full of confidence before I came out, but after I touched it a few times, I found myself too young and sometimes I wanted to go back, but I don’t want to think about it. I can’t go back and have something to gain. Therefore, I am very convinced that learning technology is the most important thing, first standing on the ground, talking about development and sustainable development. Only by building a solid foundation can we build a high-rise building in the summer. However, the technology of these industrial automation products is not so easy to learn, it is very boring, it involves a wide range, and there must be a desire for technology. In particular, the after-sales technology is not only about the product, but also about what it is used in, what kind of machinery it is, what system it drives, and so on. These can't be learned in one day. If you want to know about it, you must go through some unknown darkness to learn, to work, to explore, and to think. I believe that the talents in this field must also experience some of today's achievements through some unknown darkness. So I am nothing, I am a grassroots, I need to learn from new.
2. Learn to communicate with others. It is indispensable to do things like us, and having a good communication ability may make you work twice. There is also a mental preparation for each trip to the on-site work, because the customer's mood can not be determined, after all, the purchase of our product has caused a certain loss to him, will spray your face at any time, so The pressure resistance is also strong. At this time, I can only cope with it with care. I usually only say "Please rest assured, I will help you solve the problem as soon as possible." If you are away from home, you should be careful when you speak. Try to be as good as possible from the customer's psychology. You must never be against others. People are our God. When communicating with customers, the technical requirements for you are also very high. Generally, the most frequently asked questions during communication are technical problems; sometimes it is very tangled when you encounter technical problems that you don't understand. If it is the answer of "Hmm, ah, 喔", then it is troublesome; it is best not to answer this question positively. Start with your own initiative and try to transfer it to another place. Anyway, you can help him. It's okay to solve the problem; otherwise, the customer will have doubts about your person, and it will also cause damage to the company's image. The most terrible thing is that he suddenly rushed out to say "Would you like it?" It was hit hard. Therefore, when communicating with others, either do not say that you have to solve the problem at the scene, or try to talk to yourself and talk nonsense with others.
3. Prepare for the event after the event. When receiving a customer call, you must first understand the most specific situation to see if the phone can be resolved. If you want to go to the scene, then analyze the cause of the fault, and then know from the analysis that it is ready to prepare components. , tools or something. As the saying goes, "Success is for those who are prepared." After completing the task, it is best to make a summary and write down the situation on the spot, for example: what machine is used on our machine, what parameters are used, voltage and current input and output, etc. Finally, the original fault is analyzed. This is a better way to improve the technology, and it is also requested by the company.
There is still a business trip to the scene is not so beautiful as others said, a person's journey is always so lonely and lonely; but also can endure loneliness, endure boring, dismantled the machine tool, repaired the inverter, not afraid of dirty, not afraid Bitter, not afraid of being tired. These are the basic requirements of after-sales technicians. If you resist it, you will be brave and resist. If you can't resist it, let's put it aside; after all, there is a company behind it, and there are so many partners in the company to support it! It is said that after-sales service is a marketing process and the beginning of re-marketing. I think I will work hard to maintain the company's brand image and strive for the company's greatest interests.
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