Summary of the work of the Tax Service Office

Article 1:

In the first half of 2019, we focused on the principle of “serving scientific development and building harmonious taxation”, coordinating service resources and innovative service methods in diversified taxation services and personalized management, starting with clear service responsibilities and constantly Jiahua service process. Successfully completed various tasks.

First, close the income center and do all kinds of tax-related work.

In the past six months, we have accepted 1503 household registrations, issued 628 tax receipts, collected 1.16 billion yuan of taxes, and distributed 8,384,700 yuan of labor unions; 3,095,573 invoices for sale, and 387 strict tax collection systems for tax-related matters. All taxes are collected and deposited in time according to the prescribed budget subjects and budget levels. In January 2019, the manual declaration of 12 “battalion reform and increase” enterprises was successfully completed.

Second, strengthen the coordination of departments, and coordinate the completion of various tasks.

First, coordinate the work of “union collection by trade unions”. Coordinate the tax source to change and update the company name and bank information. Strictly stalking the enterprises that have come to pay the labor union funds, and reasonably arrange the time and amount of the payment of the trade union fees by the enterprises according to the requirements of the branch offices to ensure the stable and peaceful completion of the collection tasks. The second is to coordinate the export tax rebate work. Strictly review the completeness, effectiveness, and consistency of the “Three Singles and Four Forms” and strictly abide by the deadline for filing and review to ensure the correctness of the enterprise declaration. In the first half of the year, 2 new export tax rebates were added. The third is to coordinate and do all kinds of filing work. In strict accordance with the requirements of the operating procedures, cooperate with relevant departments to do the income tax and VAT filing work. Strictly review the information provided by the company to ensure the accuracy of the data. All the companies that have incomplete data and incomplete procedures are required to fill in the information and submit it again. In the first half of the year, a total of 31 households were accepted for VAT filing and 23 households were registered for income tax.

Third, strengthen tax service and actively complete the special work.

Production and distribution of "two cards."

1. Issue a “warm service card”. The warm service card covers the telephone number of the tax-related services such as value-added tax, income tax, export tax rebate, international tax, income accounting, tax source management, invoice management, etc., and the contact number of the relevant section chief, so that the taxpayer can easily obtain the branch office by telephone. The most comprehensive answer to the business backbone effectively avoids the phenomenon of taxpayers “multiple questions, long runs”. At the same time, the departments of the branch can also timely grasp the needs of taxpayers and provide them with personalized taxation services. In the first half of the year, 230 service cards were issued, and a total of more than 1,000 telephone consultations were received.

2. Post the “Tax Supervision Card”. After the “reform of the camp”, the design of the invoice for passenger transport in rivers in Hubei Province was completely changed. The Shenzhou Yunye Automobile Co., Ltd. under the jurisdiction of the branch said that many passengers suspected the authenticity of the new invoice, and the branch also received relevant consumer-to-business Complaint.

In order to reduce the consumer complaints of 12366 transfer, we have created a “taxation supervision card”. The card is posted on the taxpayer's operating window and service place. Consumers can get the help of the branch office by dialing the supervision phone and query the invoice in real time. The authenticity eliminates the consumer's doubts about the existence of the passenger's transport invoice, and also solves the worries for the enterprise. In the first half of the year, a total of 150 “supervised cards” were posted, and more than 60 relevant tax-related consultations were received.

Standardize various systems

1. Standardize the 12366 hotline consultation procedures. With the increasing popularity of remote taxation, hotline consultation has become the main channel for taxpayers to understand tax-related information. In order to better meet the taxpayer's reasonable demands, we have produced the “Working Rules for the Taxation Service Hotline of the Direct Taxation Bureau”. The procedures have integrated the hotline of the lobby, the 12366 tax hotline, and the 12345 government hotline. The operation process has been refined and tax payment has been realized. People consult the professional handling system of complaints. In April, a consumer hotline complaint filed by the provincial bureau 12366 hotline, in accordance with the procedures established by the "Procedures", the departments closely cooperated, from accepting, transferring, hosting, feedback to final archiving, it took only one and a half days to process quickly. Finished. According to statistics, the current hotline consultation coverage rate is as high as 98%, the response rate has reached 100%, and the average time for the transfer has been reduced by 67% compared with the provincial bureau requirements.

2. Standardize new operating procedures for tax-related matters. We have formulated the "Implementation Plan for the Operational Procedures Concerning Tax-Related Matters", taking the implementation of the program as an opportunity to strengthen the training of all cadres on the operation procedures, and to promote the standard operation of the rules. In conjunction with the regulations, we will explore the implementation of tax-related service star management, conduct assessments in accordance with all aspects of tax-related matters, and evaluate the speed and execution accuracy of the staff. The final evaluation results will serve as the “Top Ten Demonstration Window” and “Top Ten” at the end of the year. Service Models are selected as reference. After the promulgation of the new procedures, all tax-related operations accepted were strictly implemented in accordance with the new operating procedures, and no errors occurred.

Conduct taxpayer schools. Up to now, the second-stage taxpayer schools have been launched: income tax conversion and export tax rebate declaration. The rate of attendance of enterprises in each taxpayer's school is over 95%, and the number of participating schools has reached 96. Through the taxpayer school's popularization policy, answering questions and solving problems, and improving the pertinence and feasibility of tax payment services.

Article 2:

In the first half of the year, under the correct leadership of the county bureau, the Office of Taxation Services adhered to the tenet of “serving scientific development, co-construction and harmonious taxation” and the service “starting from the needs of taxpayers, based on taxpayer satisfaction, and finally taxpayer compliance”. The concept is to carry out standardized, convenient, efficient and civilized taxation services in accordance with the requirements of the municipal and county bureaus, continuously strengthen internal management, strictly implement the “double quantity” assessment, continue to optimize taxation services, facilitate taxpayers, and reduce taxation. Cost, taxpayer satisfaction and tax compliance have been greatly improved.

First, innovative service methods to improve tax service skills

In the first half of the year, we innovated the tax payment service responsibility assessment mechanism, improved various systems, and implemented fault investigations. At the same time, we mobilized the enthusiasm of the staff of the Tax Service Office and other incentives such as the “Tax Service Star” selection campaign. Work creatively, achieving the goal of simultaneous improvement in the level of operation and quality of service.

1. The implementation of “one window and omnipotence”: This year, according to the spirit of the superior, we overcome the difficulties of special invoicing, such as invoice sale, special ticket opening, certification and tax return, and standard window setting, in addition to the invoice sale, fully implement “one window” "Almighty", realized that taxpayers "go into a door, come to a window, do everything well." At the same time, we have strengthened cooperation with various branches and departments, and implemented the unified acceptance of tax-related matters and the internal circulation of tax-related documents through telephone and network transmission, so as to avoid taxpayers from going back and forth between county bureaus, sub-bureaus and halls. Tired, it took a few days to finish, and now it can be done in a few minutes, and it has won the praise of the majority of taxpayers.

2. Innovating the “double quantity” assessment: establishing and improving the “double quantity” responsibility assessment mechanism for tax service, assessing the workload and quality of the work of the hall staff at the same time, and the county bureau in charge of the follow-up supervision, monthly public assessment As a result, the responsibility assessment is not in the situation. After half a year of trial operation, the error rate has plummeted and the work efficiency has improved significantly.

3. Improve the various systems: We have established and improved the various management systems of the hall, and implemented full-service, time-limited services, delayed services, and appointment services, which greatly improved service efficiency. First, the system of duty leadership for the levy was established. The county bureau in charge of the leadership and the relevant department heads were assigned to the tax service department on a monthly basis, and the taxpayers were asked to answer questions, solve practical problems, and implement close-to-close service. The second is to implement the contact information of the staff of the Taxation Office, the taxation management, the management and the taxation of enterprises, and require the staff of the hall, the taxation management, the management, and the enterprise taxation personnel to keep contact telephone numbers to facilitate mutual communication when needed. It is convenient for taxpayers to handle special matters such as invoice purchase, appointment service and consultation within eight hours. The third is to improve the internal management of invoices, and it is necessary to ensure that the invoices for recycling must be verified by the old ones, and that the invoices should be archived on a daily basis, and the auditing of the generation-open-issue-tickets is strictly enforced.

4. Strengthened business training: strengthen business learning, carry out full-service full-time training activities, adopt concentrated learning and carry out “one-on-one” and “old-in-new” learning activities. In order to improve the comprehensive taxation capacity, we have carried out many business activities. Training, comprehensive and systematic study of various legal knowledge, accounting knowledge, document writing knowledge and tax registration, document processing, tax declaration, tax collection, invoice certification, invoice sale, car purchase tax, trade union funds, various operational skills, through concentrated learning With individual counseling, the staff of the Tax Office can perform proficient operations on various positions, and the business knowledge has been greatly improved, improving the effectiveness and service level of the work.

Second, extend the service tentacles and improve service efficiency

The Tax Service Office is a window and is the image of the national taxation department. It should always follow the service concept of “satisfying the taxpayer”. Therefore, we strive to change from the place where the taxpayer is not satisfied, and conscientiously implement the requirements of the tax service work regulations. By extending the service tentacles and optimizing the service concept, the purpose of improving service efficiency is achieved.

1. Implemented online taxation: We will further expand the online taxation function this year, actively cooperate with other departments, do a good job in online taxation publicity and counseling, expand online reporting, online certification coverage, and vigorously promote fiscal and taxation. Networking, efforts to achieve tax returns, tax payment and tax warehousing synchronization, to provide taxpayers with more convenient and efficient tax payment channels.

2. Enriched the content of publicity: We use tax law knowledge, taxation policies, and taxation disclosure as the focus of publicity, and issue various publicity situations such as tax law brochures, and continuously enrich the content of publicity. Standardize the touch screen management of the Taxation Service Department, designate special personnel to timely release the latest tax policy, work dynamics, consultation hotspots, and widely publicize the rights and obligations of taxpayers.

3. Broaden the channels for safeguarding rights: According to the “Measures for Handling and Handling Tax Payment Service Complaints of the State Administration of Taxation of Huanggang City”, we designated designated personnel to conscientiously handle the handling, handling and replying of litigation, properly resolve taxpayer complaints, and effectively protect the legitimate rights and interests of taxpayers. . In the first half of this year, we accepted a total of 12366 taxpayer service hotline transfer work, one reply on time, and 22 taxpayers' telephone consultations. The investigation and response work was carried out in time, and the taxpayer's support and understanding were obtained.

Article 3:

The Tax Service Office is an internal organization of the taxation department and a window for the external services of the taxation department. "Serving in law enforcement, law enforcement in services, correctly handling the relationship between the two parties, and striving to achieve harmony between the two parties" is the purpose of the Office of Taxation Services. Here are some views on how to do a good job in the service of the Tax Service Office:

First, law enforcement services are equally important to achieve harmony.

Law enforcement is not simply a law enforcement. Law enforcement itself is to serve the people. Correct handling of the collection

The relationship between the parties is the prerequisite for good service.

Strengthen law enforcement and create a transparent environment. The Office of Taxation Services Department secretarial network should establish a long-term tax law propaganda and tax enforcement publicity mechanism, and open taxation policies and enforcement procedures related to taxpayers related to invoice approval, quota approval, collection method identification, administrative punishment, tax reduction and exemption. Transparency in tax enforcement.

Clearly define powers and obligations and create a fair environment. It is the taxpayer's legal obligation to conscientiously fulfill the tax obligations stipulated by tax laws and regulations, and pay the full amount of tax payable in full and on time. Taxpayers also enjoy tax protection rights, interest protection rights, privacy rights, tax reduction and exemption claims, etc. Inalienable legal rights. While emphasizing the obligations and responsibilities of taxpayers, the tax authorities of the tax authorities should pay more attention to the protection of the legitimate rights and interests of taxpayers. Taxpayers who do not act in accordance with the law and who are willing to punish taxpayers must strictly carry out accountability investigations; if damages are caused to the taxpayers’ legitimate rights and interests by tax authorities or tax officials, taxpayers should be guaranteed to file reconsideration, litigation and applications. The right of state compensation.

Promote quality service and create a harmonious environment. The tax law enforcement environment of the harmonious and harmonious secretarial network is required to be jointly created by both parties, and the tax authorities play a leading role. In actual work, we must adhere to strict law enforcement and quality service, and constantly explore the best combination of the two. In law enforcement, we must follow the principle of administrative "rationality" and master the "degree". While making good use of the tax policy, we must find ways to facilitate taxpayers and taxpayers to carry out various forms and services at various levels. Feel the humanistic care of a harmonious society everywhere. Improve the hardware and convenience facilities of the Tax Service Office, provide taxpayers with humanized and efficient services, further narrow the distance with taxpayers, and harmonize tax collection relations.

Second, establish a monitoring mechanism to enhance the sense of responsibility.

Achieve commitment to integrity enforcement. In order to promote the integrity of services, the Office of Taxation Office should make full use of the functions of electronic display screens and bulletin boards to provide taxpayers with public consultation services; clearly indicate the basis and standard of punishment in the window; set the duty window to solve the problem for taxpayers. .

Implement a service evaluation system. Actively accept the supervision of taxpayers, and ask the secretarial network to take taxpayer satisfaction surveys, hire the wind supervisors, etc., collect information from taxpayers, and analyze and formulate corresponding improvement measures to meet the needs of taxpayers to the maximum extent.

Third, accelerate information construction and expand service channels.

Continue to implement and improve the “one window” of the declaration. The “one-window” management of VAT declarations will focus taxpayers’ taxation, certification and reporting services on one window, shorten the tax time, improve the efficiency of work, and greatly facilitate taxpayers.

Gradually realize the golden taxation. This article Source: ***Courage tax return, special invoice certification, secretarial network, network. Allow taxpayers to complete the above work without leaving their homes, and reduce the burden on taxpayers.

To achieve diversification of the secretarial network. Establish a new pattern of diversified declarations based on online reporting and telephone reporting systems. Provide taxpayers with multiple reporting channels to effectively alleviate the pressure on the tax office.

To achieve tax and silver networking, reduce cash flow, and reduce the workload of both parties.

Fourth, update the service concept to promote a variety of services

How to maximize the convenience of taxpayers to do things is a problem that the Office of Taxation Services should focus on.

Actively promote "zero distance service." Diluting role differences, treating taxpayers as “customers” and creating a relaxed and harmonious tax environment;

Actively promote "transparent services." Smooth channels for tax law announcements, allowing taxpayers to know and understand tax policies and regulations as soon as possible;

Actively promote "true love service." Establish a green information channel between the taxpayer's secretarial network and timely listen to the taxpayer's opinions;

Actively promote "humanities services." Taking humanities service as an important part of the construction of national tax culture, taxpayers deeply feel the appeal and affinity of the national tax culture. To make taxpayers enter the door with a sense of intimacy, a sense of trust, a sense of pride in paying taxes, a sense of efficiency in doing things, and a sense of satisfaction when going out;

Actively promote "elastic services." At the peak of the levy, each window cooperates with each other and complement each other. Each window is professional and comprehensive. Even after the off-duty time, as long as the taxpayer’s tax-related matters have not been completed, the window personnel are still step by step and accept it seriously;

Actively promote "flexible services." In actual work, there are often situations such as power outages or network failures. Taxpayers need to purchase ordinary invoices. As long as the formalities are complete, Windows personnel will accept them first, sell them by hand, and then enter the system after troubleshooting. Maximize the convenience of taxpayers.

Actively promote "reservation services." If there are special circumstances for taxpayers on holidays, you can call the tax service to make an appointment for invoice certification, tax return and other services.

Actively promote "delayed service." If the taxpayer has not completed the tax-related matters during normal office hours, the window staff will return to work after completing all tax-related work.

Actively promote "reminder service." At the end of the levy period, the taxpayer who has not filed the tax return shall be promptly reminded to pay the tax by verbal or telephone, so as to avoid the unnecessary loss of the late taxpayer of the taxpayer.

V. Strengthen business training and improve the quality of personnel

The Tax Service Office is an integrated institution and a window for the image display of the national tax system. The requirements for the quality of the staff of the tax office are getting higher and higher. Therefore, it is necessary to configure a knowledge-based, technical, professional and ceremonial type. Compound talent. At the same time

It is necessary to strengthen the ideological and cultural education of staff of the Taxation Office, enhance the awareness of cadres and workers' cultural literacy and tax service, and on the other hand, strengthen the business training of taxation staff, improve their taxation business skills and computer operation level, adapt to current work needs, and improve work efficiency.