Local Taxation Training Center xxxx Year Work Summary

In the upsurge of the people of the whole country studying and implementing the spirit of the 16th National Congress of the Communist Party of China, we are welcoming a more glorious year of xxxx. The past year has been a very extraordinary year. It is a year of reform and innovation. In the past year, our local taxation department, under the guidance of the "16-character policy" of the Party Central Committee and the State Council, "Organizational income" is the center, consistent, united and struggling, hard-working, and practical, and has achieved gratifying results in the past eight years of super-planning and super-historic income, so that each of our land taxpayers is proud of it as a logistics In the training center of the security department, all of our employees, under the correct leadership of the party group of the municipal bureau, focus on the overall situation and focus on the overall situation, closely focus on the overall work of the center, do a good job, and strive to generate income. In ordinary positions, we must do small things. Since then, I have worked hard to create a new bureau for the training center. Looking back on the past, we mainly did the following work:
First, grasp the goal management and strengthen the service awareness to continuously improve the service quality training center since its establishment, it is mainly responsible for the cadre training and reception tasks of the city's local tax system. In order to effectively strengthen the management of the cadre training center, mobilize the enthusiasm of the staff and improve economic efficiency, The Municipal Bureau will implement target management for the training center from xxxx. In xxxx years, the target task assigned by the municipal bureau to the training center is: to ensure 800,000 annual operating income, and strive for 1 million; to ensure profits of 112,000 yuan throughout the year, and strive to achieve a profit of 140,000 yuan. Focusing on this goal, we have actively and steadily carried out a series of work under the care and help of the main leaders of the Municipal Bureau and the leaders in charge, and with the close coordination and support of the various departments, to work together to overcome difficulties.
1. Develop a plan, break down the task, and clarify the goal of struggle. In order to ensure the completion of the target tasks throughout the year, we first analyze the overall operational status and budget this year, and decompose this overall target task to formulate specific work plans. For example, in 2002, the training center completed operating income of 690,000, including restaurant income of 478,000 yuan, monthly average of 39,900 yuan; room income of 215,000 yuan, monthly average of 17,900 yuan, this year, we decomposed the target of 800,000 into: restaurant income The task is 500,000 yuan, with an average monthly income of 42,000 yuan; the room income task is 300,000 yuan, with an average monthly income of 25,000 yuan. I have been able to achieve the goals and tasks of the year and the completion of the project.
2. Recruit and train employees to improve the quality of personnel. After the target task is determined, the service personnel is a decisive factor, which is related to the quality of the entire service work. At the beginning of the year, the exchange of training center managers and the flow of service personnel had once appeared in the vacant posts, and the shortage of personnel. We ran all over Jiujiang City's major and small labor markets and various employment agencies, and contacted by telephone. Trustee introduction, field trips, etc., trying to recruit qualified service personnel, we drafted the standard of recruitment: "good morality, good health, about 1.6 meters, high school culture, 25 years old, five-square-old urban and rural unmarried young women After unremitting efforts, we have recruited more than 30 waiters this year, inspecting chefs for 10 times, changing chef classes once, organizing waiter business training for more than 20 people, organizing viewing room service CDs for 15 people, and in October, specializing in Xinghai Hotel invited professionals to come to the center for a month of training and guidance. It took one-on-one teaching, one action and one action. After a month of hard training and training, the employees’ business skills were obvious. Improvement, service levels have also changed a lot.
3. Repair, paint rooms, update and renovate related equipment. While striving to improve the quality of personnel and service quality, we have not neglected the transformation of hardware. At the beginning of the year, we invested more than 30,000 yuan under limited economic conditions to renovate the rooms and their appliances that have been in disrepair for many years. All the corridors were painted, the 305th guest was luxuriously renovated, the carpets were updated on the 3rd to 6th corridors and most of the rooms, the water heaters were installed on the 7th floor, and the air conditioner was added to the 2nd floor restaurant and the 9th floor. The reception capacity has been improved, and the needs of basically meeting visitors and various conference receptions have been achieved.
4. Strengthen service awareness, effectively change concepts and improve service levels. The training center is the logistics service department of the system. Its work is good and bad, and it has a decisive influence on our overall work. Therefore, we always put the awareness of strengthening service throughout the ideological and moral construction, and put the good service in training. In the first place of the whole work of the center, the "Service Regulations" and "Guidelines for Passengers" are placed in each room. Regardless of whether they are bureau leaders or government officials, regardless of the grassroots or superiors, we always regard them as training centers. "God", do everything possible to do a good job, so that they really feel that the training center is like home, warm and comfortable, sometimes come and come, the waiter is not enough, the center leader personally delivers the water, not only to the satisfaction of the guests, but also Inspired the employees, in order to improve the service level, in response to the rapid flow of employees, young age, and low level of business technology, the center leaders not only self-employed, but also selected experienced and competent employees to serve as department heads. Words and deeds, and gradually regulate the service procedures. According to incomplete statistics, this year the training center received 15 internal meetings, more than 2,000 person-times, 20 external meetings, more than 1,000 person-times, and basically achieved the desired effect. It really made every guest feel at ease. Lived with satisfaction and have a good time.
Second, grasp the system construction, strengthen management awareness, ensure the completion of the target task
1. After further formulating and perfecting the rules and regulations and the post responsibility system, the corresponding work system and job responsibilities are formulated, which is the measure and guarantee for us to ensure the completion of the work tasks. On the basis of last year's management, we further developed and improved the "Management System" for the front office, the guest room department, the restaurant department, and the insurance department, as well as the development and improvement of the manager, accountant, cashier, and custody to the guest room department. The "job responsibilities" of the staff of the restaurant department, the guards, the firefighters, etc., and the "service personnel operating procedures and standards requirements", to use the system to manage the affairs, everyone strengthens the management awareness, and thus for the whole year The completion of the target mission laid a solid foundation.
2. In the process of implementing the management plan, the implementation of the fixed-post schedule, employee salary and economic benefits, we found that the two contradictions of doing good service and increasing efficiency have plagued us from time to time. Personnel, for example, restaurant chef, you caught him to do a good job, he will have the problem of cost out of control, you want him to benefit, he will have a negative effect on the clothes, and the waiters in the rooms and restaurants are working There are also egalitarianisms in the remuneration, which affects their enthusiasm and potential. In response to these problems, we have carried out serious analysis and research. With the support of the leaders of the municipal bureau, we can learn from them. The experience of other service industries has introduced the training program for the staff of the training center, which is linked to the fixed salary and the employee's salary and economic benefits. It effectively curbs the bad tendencies, breaks the big pot of rice and egalitarianism in distribution, and achieves more work and more. Remuneration by work has greatly mobilized the enthusiasm of employees. Provides a strong guarantee for the completion of the target mission.
3, to promote the management, open source and reduce expenditure, successfully completed the target tasks this year. We have made great efforts to strengthen the system construction, strengthen the internal management mechanism, from 1 ton of water, 1 kWh, 1 meal, 1 point of call, pay attention to save everywhere Efforts to reduce costs and expenses, this year, the vehicle has no repair costs, business entertainment costs are only 3,000 yuan. At the same time, in order to increase efficiency, open up customers, strengthen contact with neighboring brothers, and find customers through various channels, such as procuratorate, land management bureau, cultural and educational bureau, statistical bureau, fire brigade, Pacific insurance company, transportation bureau, city The NPC, the Archives, and various travel agencies have established good business relations with them. With their support, they have generated more than 200,000 yuan.
Through our series of work, and the unremitting efforts of all staff, with the support of the leaders of the city bureau and the cooperation of various departments, this year my training center has completed the target task of this year ahead of schedule: this year's operating income reached 817,000 yuan. Compared with last year, it increased by 41.73%, including room operating income of 322,000 yuan, an increase of 72.73% over last year. The restaurant operating income was 433,000 yuan, an increase of 26% over last year. The company realized the operating profit and successfully completed the target task handed over to us by the city bureau.
Third, grasp the fire safety and strengthen the awareness of prevention and control to prevent the occurrence of safety accidents. Fire safety work is an important duty assigned to governments at all levels by the Fire Protection Law. Doing fire prevention work is an important aspect of maintaining social stability and economic development. We are in the right place. The spirit of the party and the people, who are highly responsible for the state's property, while earnestly doing a good job in service and creating benefits, they also paid attention to the fire safety work and achieved:
First, earnest leadership and strict implementation of the fire protection responsibility system. In the spirit of being highly responsible to the party and the people and the state property, we implemented the district fire protection responsibility system step by step according to the requirements of “who is in charge of who is responsible”, and formulated the fire protection responsibility system of the center. As the first person responsible for firefighting work, he earnestly performed his duties and personally questioned the firefighting work. He also specially equipped a full-time firefighting staff. The heads of various departments, such as the foreman of the guest room and restaurant, are the fire safety owners of the department. Every major holiday, we must focus on the fire safety work in this place. The responsible persons at all levels must go to the key places to conduct inspections, analyze and study the existing problems, and find a solution to one, without leaving fire safety. Hidden dangers.
The second is to strengthen publicity and education to improve the fire awareness and prevention capabilities of all employees. In the past year, we have carried out fire safety education for all employees in a timely manner, learned and popularized fire safety knowledge, and made every meeting necessary, and organized and studied the "Fire Law" and "Jiangxi Fire Control Regulations", and were firefighting staff. It specifically explained the use of fire extinguishers, fire prevention, fire fighting and fire escape self-help common sense, and incorporated this safety education work into the content of spiritual civilization construction and social security comprehensive management. While strengthening internal education and training, we also sent personnel to participate. Provincial automatic fire extinguishing system training, to achieve permanent safety signs and fire slogans in key fire protection sites and key areas, and set a prominent fire propaganda slogan in the center. Through the publicity and education of this series of fire protection knowledge, all employees have further improved their awareness of fire protection laws, and further improved the fire safety quality and self-defense ability.
The third is to strengthen the deployment and maintenance of fire-fighting facilities and equipment, and earnestly completed the various fire-fighting tasks assigned by superiors. The configuration of fire-fighting facilities and equipment is the guarantee of fire safety. In order to prevent problems before they occur, we resolutely arranged the relevant fire-fighting facilities and equipment according to the requirements of the superior authorities, and carefully carried out maintenance work, costing more than 2 million and equipped with fires. Automatic alarm system, fire hose, faucet, automatic spray, smoke detector, emergency lighting, dry powder fire extinguisher, safety channel sign, fire pump, elevator, fire hydrant, etc., and pay attention to maintenance and maintenance, damage If you are repaired or replaced in time, keep a high degree of vigilance at all times, and never take it lightly. The firefighting work instructions arranged by the superiors will be resolutely handled and will not be discounted. And actively participated in the fire prevention work activities deployed and organized by the District Defense Commission, and earnestly completed the various fire protection tasks assigned. Due to the focus on fire safety work, the training center has been safe and accident-free for several consecutive years. On this year, there were no fire hazards and safety accidents, and the party was still safe, and the firefighting tasks were completed smoothly and smoothly.
Fourth, grasping economic benefits, strengthening competition awareness, creating a new situation of work, the convening of the 16th National Congress of the Communist Party of China, blew the marching number on the road ahead, urging people to forge ahead, we study, implement, and profoundly understand the spirit of the 16th Party Congress It is necessary to keep pace with the times, develop and innovate, and have new ideas for development. Reforms must have new breakthroughs, new requirements, and new initiatives.
In the past year, although we have worked hard to make the work of the training center effective, we also feel that our service level and service quality are far from the requirements of leaders and comrades, and management is also There are still some gaps. Compared with the same industry, there are even more gaps. In the face of new situations and tasks, we feel that responsibility is great. Today’s society is fiercely competitive and market competition is fierce. We will try our best to grasp the pulse of the times and actively explore Under the new situation, the new characteristics of the training center work, do a good job in all aspects of work, continuously improve the economic benefits of the training center, continue to create a new situation in the training center, advance with the times, and make self-sufficiency in fulfilling the goals of the 16th National Congress Some efforts.