Summary of work > Summary of administrative logistics work

Summary of the work of the Logistics Department to carry out quality service monthly activities



In order to implement the overall deployment of the College on the establishment of a "harmonious campus", the Logistics Department will proceed from October 10 to November 15 according to the actual scope of the school and the actual needs of the teachers and students. The day launched the "Quality Service Month" event.
The event was further enhanced with the service of “logistics in logistics, satisfaction in logistics, dedication in logistics”, “Your satisfaction is our greatest wish”, and through a series of high-quality service activities, to further strengthen the teaching, research and the majority of the school. The purpose of "teacher-student staff service" is to enhance the service awareness of logistics staff and improve the scientific management level of logistics services; further strengthen the communication and understanding between the logistics service windows and the teachers and students, to achieve "transformation of service concepts and improvement of service quality" To improve the team's quality, improve service image and improve service efficiency.
The central departments closely focus on the main theme of "service", expand the scope of services, improve service attitudes, increase service items, and fulfill service commitments, so that the "Quality Service Month" activities have plans, steps, and organized , quality service activities have achieved good results.
First, the development of the event
This event has six main contents.
1. The employees of the logistics entities have been listed for employment. All departments have produced more than 200 employment certificates to facilitate better supervision of teachers and students, and further enhance the self-discipline awareness of logistics staff.
2. The activity of "promoting civilized honorifics, civilized language, and eliminating service taboos" was carried out. The logistics "service window ten civilization requirements" were formulated. 29 common civilized terms were used, 28 cases were served as forbidden language. The service language of each window unit was standardized. Improve the civilization of each service window.
3. Comprehensively rectified the service windows, environment and appearance. Strengthened the requirements of staff dressing and instrumentation and the layout of working environment. The mental outlook and working environment of the staff of the whole office have been greatly improved.
4. Raised and implemented the "18 Logistics Commitment" and received good results. The timely and effective rate of work has been significantly improved.
5, the college put forward a number of opinions on the construction of "conservative campus", issued a "construction-saving campus initiative" to the teachers and students of the school. All departments and staff are in their respective jobs, combined with their own work, In order to start from now, we started various saving activities from ourselves.
6. All departments have developed their own activities according to the overall activities of the Logistics Department and the actual work of the department. A series of fruitful activities have been carried out.
The Student Apartment Management Center has carried out a civilized duty class, set up a service box for students, and a service manager for the students to sew clothes and other services. Through the convening of student symposiums and the issuance of questionnaires, the students are widely consulted on the suggestions for the student apartments. Advice, timely adjustment and improvement of apartment management and service work.
All the staff in the comprehensive office are neatly dressed, and the environmental protection workers implement the listing service. The campus environment is cleaned every day, and the domestic garbage is made in Nissan. The initiative puts some flowers and trees in some functional offices, and uses the spare time to provide maintenance management. The school sports meeting and some large-scale reception activities of the college need to be arranged. The classroom management office is prepared to prepare water for the teachers every day, to ensure that the teachers are ready to drink water, and to prepare the necessary supplies such as chalk and board erase on the podium of the classroom. The station opened the adsl broadband service for the campus dormitory staff, and timely equipped the department with new telephones for the department adjustment and new cadres.
The medical service center held a special meeting to carry out the idea of ​​"Quality Service Month" activities. Guide medical personnel to actively participate in the "Quality Service Month" activities. Implement listing and standardize services; announced the "Medical Service Center Service Commitment" , increased the outpatient registration fee, various inspection fees, physiotherapy fees, infusion fee discount 10% and other preferential services. In conjunction with Tianjin Tianshili Pharmaceutical Co., Ltd., we launched the "Caring for Teachers' Health" drug donation activity in our college. An inspection team was set up to strengthen the inspection of medical quality, carry out medical quality among medical staff, implement major discussions on various rules and regulations, promote medical quality, improve service attitude, and meet patient needs.
The food service center strives to create a warm dining environment and atmosphere for teachers and students, and promotes the quality service month through the big screen; using civilized and polite language, warm and thoughtful service. All the management personnel will be uniformed and listed. The service will be held by the student representatives. A group of food work symposiums, set up opinion books and suggestion boxes in restaurants; launch mobile rice sales vehicles to sell rice; improve the quality of food, increase the variety of colors, and strictly calculate the cost, so that the food is truly consistent with the price. Increase the service items, daily Chinese food Free soup for students and dinner.
In accordance with the requirements of the activities of the Logistics Department, the Dynamic Rehabilitation Center mobilized and deployed the activities of the maintenance center. The uniforms were equipped with work clothes, and the listing was carried out, and the system of punching and punching was continued. The maintenance time limit and guarantees were fulfilled. Improve the availability of maintenance. In combination with the actual work of the department, timely survey of heating equipment and heating pathways, the census rate reached more than 80%; actively contact the city heating office and Huadian heating company to implement the steam source to ensure The normal heating in winter. Seriously implement the requirements of the Logistics Department on building a conservation-oriented campus, starting from a little bit, and working hard on saving water and electricity. Using the weekends, all the doors, windows, tables, chairs, lamps and sockets of all classrooms were thoroughly overhauled.
The Vehicle Management Service Center is the "Quality Service Month" activity carried out by the Rehabilitation Logistics Department. All employees earnestly implement the rules and regulations and job responsibilities, and conscientiously obey the rules and discipline to ensure safe driving.
The inside and outside of the vehicle are cleaned, the cockpit has no smell, and there is no debris in the trunk, which provides a good ride environment for the car owners. All the workers pay attention to dress neatness, dignified manners, language civilization, patient and meticulous, and greet the passengers actively. To help passengers open the door, put luggage, give necessary assistance to passengers with limited mobility, and achieve thoughtful, meticulous and excellent service.
The medical insurance office fully embodies the principle of serving the teachers and students wholeheartedly, fully embodied in the daily work, and enthusiastically accepts every consulting visitor. Get in touch with relevant departments in a timely manner, and earnestly handle the medical insurance procedures for the increase and decrease of the staff of the college staff. In the middle of the month, the quality service completed the reimbursement of 37 chronic diseases reimbursement for 126 employees. 37 kinds of chronic disease clinic certificates were issued for 81 employees.
The Printing and Printing Room timely put all the requirements of the "Quality Service Month" into the work. Overcoming the difficulties caused by poor access to infrastructure construction, the telephone pre-invitation was implemented, and the working mode of taking the initiative to deliver the manuscript, regardless of the livelihood As seriously as possible, it greatly facilitates the users inside and outside the college. Seriously implement the secrecy system, and all kinds of exam papers printed by the college can be meticulous and without any mistakes.

recommended article

popular articles