Summary of work > Summary of administrative logistics work

Summary of the annual work of the Administration for Industry and Commerce in 2019

In the year of ××, under the correct leadership of the Municipal Bureau and the XX Management Committee, the branch office firmly established the concept that development is the most important task, with the fundamental aim of optimizing the environment and promoting development, and focusing on the “Year of Construction” campaign. The line, paying close attention to team building, strengthening market supervision, improving service standards, and carrying out various tasks centered on rectification and standardization of market economic order, have achieved certain results. ×× main work situation of the year

Based on functions, proactive, and rectifying and standardizing the market economic order

In order to further rectify and standardize the market economic order, the “×× Annual Quantitative Assessment Method for Tourism Market Management” was issued at the beginning of the year, so that the overall staff members adhered to high standards and strict requirements in daily supervision and enforcement, thus better maintaining the scenic spot. Market Order.

First, the supervision of the quality of goods in the circulation field was strengthened. The branch office is based on the actual situation of the scenic spot, strictly controls the quality of goods, and implements four systems. The first is to implement the market access system for goods. After the operator purchases the goods, he or she must report to the industrial and commercial office where it is located, and the industrial and commercial office will carry out the inspection. After passing the inspection, it will be allowed to sell on the counter and be registered and archived. Second, the long-term management system will be implemented. The supervision of the quality of goods has been extended from the sales link to the whole business process, which has enhanced the awareness of quality and safety of operators and effective control from the source of supply. The third is to implement the system of claiming votes. The operator is required to ensure that all kinds of documents and invoices are complete for the purchased food, the place of production is clear, and the quality meets the standards. The fourth is to implement a commodity quality commitment system. By signing the “Responsibility Book for Commodity Quality in the Circulation Sector” with the business operators, the self-discipline awareness of the operators has been strengthened. The implementation of the four systems effectively controlled the circulation of commodity quality in the scenic spots.

The second is to implement positive governance of the trailing peddling behavior. The phenomenon of trailing peddling in the combination of mountain and city has seriously damaged the beautiful image of Mount Tai in people's minds. It has always been one of the difficulties in supervision. After receiving the task, the bureau adjusted the law enforcement forces in a timely manner and adopted effective measures such as key investigations, surprise inspections, and blocking and sealing. The overall situation of the bureau, the staff of the bureau went deep into the front line, and the duty was on duty. Every day from 6 am to 18 pm, the comrades of the XX Industrial and Commercial Office performed more prominently. After more than 100 days of hard work, I received a good governance effect. On August 12, when he handed over to the XX Law Enforcement Bureau, the Director of the Municipal Civilization Office×× publicly praised the bureau for “paying a good class”. At the same time, it is also highly praised by the majority of tourists and leaders at all levels.

The third is to innovate the supervision mode of the camera industry and the clothing rental industry. Photo, camera industry and coat rental industry are special industries in the scenic area, and have always been the management focus. To solve this problem fundamentally. First of all, the branch office and the management office of the management committee have carried out the reduction of the camera industry personnel. Through training, theoretical examinations and skill assessments, according to the principle of survival of the fittest, the original 90 people have been reduced to the current 49. And set up a camera office, the special person to monitor the camera service, ensuring the business order and service quality of the camera industry. In addition, the current situation of renting coats in the scenic area is dilapidated, poor health and unsatisfactory tourists. On the eve of the "Eleventh", the rental of the coat industry was completely rectified. Destroy more than 3,000 pieces of old and damaged unqualified coats. At the same time, the system for the retirement and disinfection of the leased coat cycle was actively promoted, that is, the coats that have been in use for five years were forcibly destroyed. The coat after each lease must be sterilized and marked with the words “disinfected”. It also has regulations on the name of the coat and the name of the store to facilitate the return of tourists. It was well received by the majority of tourists and CCTV made special reports.

The fourth is to increase the investigation and punishment of illegal business operations. ××年 is the law enforcement case determined by the Municipal Bureau. Over the past year, we have grasped the hotspots and difficult issues of concern to the people at all levels, and seriously investigated and dealt with a number of illegal business operations. The scope of the case involved unlicensed operations, illegal operation of dangerous chemicals, production and sale of counterfeit honey, and unauthorized establishment. Branch, commercial bribery and other aspects. In particular, the illegal distribution of light oil cases that we investigated and dealt with was highly praised by all sectors of the society. It was ruled by the central, provincial and municipal media with the scenic spot industrial and commercial bureau in the national key cultural relics protection unit, ××, excluding a time bomb. Reported. Better established the authority of law enforcement. A total of 37 general program cases were handled in the branch offices throughout the year, a 50% increase over the previous year. The annual fines were fined 75,000 yuan. The cases handled were basically clear, the evidence was conclusive, the procedure was legal, the accuracy was accurate, and the punishment was appropriate. There was no administrative reconsideration and litigation case.

Focus on development, change concepts, and optimize the tourism environment

Over the past year, the overall spirit of the industrial and commercial administration work conferences at all levels has been actively echoed. Around the decision of the municipal party committee and municipal government to build "integrity × ×", adhere to the concept of law enforcement is the service, and vigorously advocate civilized law enforcement and enthusiastic service. Do a good job in optimizing the development environment with practical actions.

First, do a good job in protecting the legitimate rights and interests of consumers. To protect consumer disputes efficiently and quickly, and to protect the legitimate rights and interests of Chinese and foreign tourists. In the scenic spot, a mechanism for the linkage of branches, industrial and commercial offices, and complaint stations was implemented, and efforts were made to strengthen rights protection. At the beginning of April, the organization convened a standardized business order mobilization and XX annual consumer satisfaction unit commendation meeting. The scale and number of participants were unprecedented. The leaders of the management committee, the tourism bureau, the municipal bureau, the scenic spots and the business outlets attended the meeting. Received very good social results. The selection and declaration of municipal-level consumer satisfaction units were carried out, which enhanced the integrity of the operators. In the work, the “consumer complaints are zero waiting” and the first-line compensation and other convenience systems have been implemented. They have been well received by the Municipal Tourism Management Committee and the Municipal Holiday Tourism Command. Their experience has been reported by the provincial TV station and forwarded in the work briefing of the Municipal Bureau. In the whole year, the company paid XX yuan for compensation for tourists, and recovered economic losses of more than 30,000 yuan for tourists.

The second is to actively support the development of business households. In the whole year, four new “contract-constrained” enterprises were established, including one at the provincial level. During the two Golden Weeks, the “Visitors' Evaluation Households” activity was carried out in depth, and the home-based services were provided to help rectify the problems reflected. In the registration work, take the initiative to help the business operators to go through the pre-registration procedures. Within the scope of the policy permit, the company actively took care of the laid-off workers and business operators with special difficulties to solve problems and coordinate the relationship, so that the operators felt the real warmth. And establish and improve the management files of business operators, so as to better manage and serve the business. The ××Industrial and Commercial Office also established the “Red Shield House” and launched service projects such as business planning, policy and regulation consultation, and was well received by the operators.

The third is to actively carry out consulting services for tourists. The use of the consultation desk set up in each main scenic area provides visitors with timely and convenient services. During the "Eleventh" period, the XX Daily News introduced the deeds of the Bureau's enthusiasm for the tourists with the title of "The Service of the Dedicated Service - "Eleventh" Golden Week × X Jingjing Quality Service Booklet". After a tourist in the city of ×× lost his wallet, the comrades of the XX Industrial and Commercial Office generously gave it a smooth return. To this end, the visitors sent a thank-you letter of more than 3,000 words. During the "May 1" Golden Week, XX Zhang Hong was eager to help foreign tourists find lost children despite the physical exhaustion of one day's work. The ×× Industry and Commerce Institute established a foreign language consulting service desk in Tianjie for the actual increase of foreign tourists. Using holidays and public holidays, we provide consulting services to domestic and foreign tourists, and provide services to more than 30 tourists from 12 countries throughout the year. This practice was reported by CCTV and caused widespread praise in the society.

The fourth is to actively carry out the establishment of civilized business districts. The branch office is mainly based on the XX Industrial and Commercial Office. It is linked with the XX scenic spot and the mountain-side unit to actively carry out social welfare activities. Through the reform of the front panel of the facility, the organization of training is strong, comprehensive rectification and standardization, and the image of civilized service tree is strongly promoted. The establishment of activities in the civilized business district. Some of our achievements have been reported by many media such as XX Daily, Provincial TV, and CCTV. The civilized establishment activities of the ××year×× scenic spot have passed the city-level inspection and acceptance, and declared the provincial-level civilized operation area.

Improve work style, enhance temperament, and further strengthen team building

Firmly establish the "people-oriented" thinking, adhere to multiple measures, strengthen the foundation, improve the overall quality of the team, optimize the construction of the style of work, and lay a solid foundation for the realization of functions.

First, the “Year of Construction” campaign was carried out in a solid and effective manner. According to the unified deployment of the provincial and municipal bureaus, combined with the actual situation of the scenic spot, the "activity plan" and "work plan" were formulated and implemented, and a mobilization meeting was held on March 23. The branch has set up an activity leading group. At the same time, the branch bureau, the department, and the general staff have signed the responsibility letter for the construction of the wind and the building of the party's style and clean government, forming a good mechanism for grasping the first-level, first-level, and level-level implementation. It has effectively promoted the in-depth development of the “Year of Construction” campaign. At the same time, the double-gold system of clean government guarantee and management deposit was implemented, and in accordance with the regulations of the higher authorities, part-time discipline inspection supervisors were equipped in various industrial and commercial establishments to synchronize the discipline inspection and supervision work with the grassroots work. In order to promote the activities, the branch successfully held the “July 1” and “Year of Construction” knowledge contest at the end of June. Get better results. The branch organized two major inspections throughout the year, while notifying the work of the various departments on a regular basis. In December, the branch conducted inspection and acceptance of the activities carried out by the various branches. On the basis of listening to reports and checking records, the opinions of people from all walks of life were widely heard, and the reports were generally good. In the many unannounced visits by superiors, we also got a good evaluation. In short, the activities have basically reached the goal of further changing the team style, improving work efficiency, standardizing law enforcement behavior, promoting functions in place, and serving economic development. In the evaluation of the organization of the management committee, it ranked first among the 30 participating units.

The second is to strengthen the team's education and learning, and the team's quality has been significantly improved. First of all, we invite the comrades of the Party School of the Provincial Party Committee, the Provincial Administration for Industry and Commerce, the Party School of the Municipal Party Committee, the Municipal Procuratorate and other units to carry out the purpose education, professional ethics education, clean government education and business training for the overall cadres and workers, and at the same time, please XX Industrial and Commercial Bureau Industrial and Commercial Office × ×The director made a vivid deed report. Secondly, it is good to carry out the qualifications of the post. A special leading group was set up to correctly handle the contradiction between engineering and learning, and the overall employees participated actively and achieved excellent test scores. Furthermore, in the case of financial difficulties, actively participate in various types of training and cultural and sports activities organized by the higher authorities. On behalf of the city's industrial and commercial system, participated in the "March 8" competition organized by the Municipal Direct Working Committee and the Municipal Women's Federation, won the third prize, and also participated in the "March 8" networking performance of the female cadres at the county level and above, fully demonstrating the elegance of our team. . In the "one-day donation" of charity, the overall comrades actively and enthusiastically, donated nearly XX yuan in two days, and the sense of collective honor was further strengthened.

The third is to strengthen the standardized management of the team. According to iso9000 and iso14000 management files, the team has implemented standardized management. The construction indicators have achieved remarkable results. Through the implementation of the monthly work log system in the whole, the employee's "self-discipline" awareness has been enhanced. The bureau also distributed the "Regulations on the Daily Behavior of Industry and Commerce" for the grassroots comrades, and synchronized the "Regulations" and the iso management files to promote each other and received good results.

The fourth is to strengthen the construction of the team and the team leader. In the first half of March, on the basis of extensive solicitation of opinions, most of the chiefs of the department were adjusted according to the cadre appointment and dismissal program. They strictly demand themselves, take the lead in their work, work and innovate, and contribute quietly. Their exemplary role has spurred the enthusiasm of the majority of cadres and workers. The work of each department opened a new situation, and all the five industrial and commercial institutes exceeded the quantitative indicators for the work that was issued at the beginning of the year.

The fifth is to actively carry out the establishment activities of municipal civilized units. The title of "civilized unit" is a comprehensive evaluation of the comprehensive construction of a unit and has a strong appeal. After careful consideration, the party group decided to strive for a city-level civilized unit. To this end, a special leadership group has been set up to formulate plans, improve the system, actively coordinate, work hard, standardize the order, beautify the environment, and make the establishment activities both vigorous and solid, and in the two reporting units of the management committee, the scenic spots The branch office is the first recommendation. On January 6, the company passed the assessment and acceptance of the municipal working committee.

Actively completed other services such as service guarantee

First, the renovation work of the roof of No. 3 dormitory was completed. Second, in the case of extremely difficult funds, actively coordinate the relevant departments at the higher level to purchase a shuttle bus for the Shandong Industrial and Commercial Office. Third, in accordance with the unified requirements of the Municipal Bureau, the standardization of personnel files was completed. The fourth is to seriously carry out the work of standardization of accounting standards, and successfully passed the acceptance of the municipal bureau. Fifth, the second phase of the gold tube project was successfully completed, and 7 microcomputers have been installed and commissioned. Sixth is doing a good job of statistics. Monthly, quarterly, semi-annual and annual reports have been timely and accurate. Seventh, the government affairs information, propaganda and reporting work highlights the characteristics of the scenic spot, and has made significant progress compared with previous years. Eighth, the registration of the Consumer Association and a private association has been completed. In addition, in the areas of family planning, "five clean-ups", reception security, financial security, and printing and printing guarantees, the tasks were well completed.

XX main work tasks

In the new year, our work faces new situations, new challenges and new opportunities. We must recognize the situation, further enhance the sense of urgency and responsibility for doing a good job, keep pace with the times, develop and innovate, and continuously improve the ability of supervision and enforcement. The next step is to do the following work.

Starting from the improvement of the ability of supervision and enforcement, we will carry out the "Year of Law Enforcement Capacity Building" activities in depth.

In order to adapt to the new situation of XX law enforcement management and service as soon as possible, we will carry out a "big discussion" in the team, strengthen the "four educations", and do a good job of "three tactics". First, carry out the "scenic system" among all personnel. Change, what do we do" a big discussion on the subject. And put forward eight targeted outlines for discussion, such as "How to do your job well under the new situation", "What do I do for the construction of the scenic spot", "How to cooperate with the work of various functional departments", "If I am a Foreign tourists" and so on. The main purpose is to carry out discussion activities, condense the wisdom of everyone, liberate everyone's ideas, unify everyone's ideas, and further clarify the idea of ​​"as long as XX can develop, we are willing to take risks", to provide a solid job for all work. Thought guarantee. The second is to strengthen the "four educations." Strengthen the education of the purpose, organize the cadres and workers to seriously study the spirit of the 16th Party Congress and the Fourth Plenary Session of the Party, implement and implement the tasks of the Party Committee and the Party Committee of the Management Committee, properly exercise the power in hand, and wholeheartedly serve the XX construction. Strengthening professional ethics education, guiding cadres and workers to be devoted to their duties, dedication and dedication; strengthening administrative education according to law, combined with the negative examples of the system’s failure to act as a result of inaction and chaos, slamming the bells and cadres to work hard to improve the administration of law Consciousness; strengthen skills training, learn law enforcement procedures, law enforcement skills and methods of dealing with people, and strive to improve the working abilities and service standards of comrades. The third is to do a good job of "three-in-one", that is, thinking, style, and discipline. Take self-examination, self-correction, mutual help and mutual investigation, and use half a month to do a good job of this work. Good head, take a good step.

Taking the supervision of commodity quality as an entry point, we will fully promote the supervision function and put in place the innovative supervision mode.

Doing a good job in the supervision of commodity quality in the circulation field is related to the vital interests of tourists and is related to the good image of Taishan. We can't have a slight slack. In addition to the key supervision of food products, we continue to do a good job in the inspection system for film, crafts and other commodities. In the registration work, in accordance with the "three unifications", that is, the unified registration standards, procedures and requirements, the "five norms", that is, the standard acceptance methods, examination methods, format texts, withdrawal mechanisms, and work procedures, further standardize the registration behavior and improve the registration system. To ensure the delivery of qualified market entities to the society, and actively participate in the comprehensive management of Taishan in accordance with the unified deployment of the Party Committee of the Management Committee. Strengthen the supervision of special industries, continue to do the standardization of the clothing rental and photo-taking service industry, and actively promote the retirement of the leased coat cycle and disinfection system in order to enable tourists to wear clean and confident coats.

Actively explore more effective regulatory models. Effectively increase the intensity of law enforcement and handling cases, and seriously investigate and deal with all kinds of illegal business practices. In particular, fake and fake sales, unlicensed operations, unfair competition, and tour guide rebates, in order to effectively protect the rights and interests of consumers, focus on the following aspects of work. First, give full play to the role of "12315", call the "12315" complaints, and guard the duty; second, implement the appeal mechanism of the three branches of the branch, the industrial and commercial office, and the complaint station to improve the reporting network so that the tourists can be efficiently and quickly The third is to carry out anti-counterfeiting rights protection activities. While doing daily supervision, the products that seriously affect the physical and mental safety of the people's people should be attacked in a timely manner and severely severely punished. In May and May, the quality of honey on both sides of Huanshan Road will be concentrated. Before the two Golden Weeks, food, beverages, film and other commodities will be supervised. Fourth, the enthusiasm of people to participate in rights protection activities will be fully exerted. Honorary President of the Consumers Association Branch previously hired, timely training, and timely development of a new honorary president; Fifth, to carry out the "3.15" International Consumer Rights Protection Day activities as the main line, deep into the industry, set up publicity in each main scenic spot The service station conducts legal education for the operators, widely publicizes the theme of “integrity”, advocates the self-discipline of the operators, and prepares to hold a symposium on protecting consumer rights at the beginning of March, and solicits opinions extensively; the sixth is to develop a “consumer satisfaction unit”. The review and selection work will resolutely delist the units that do not meet the standards. The seventh is to carry out the evaluation of “integrity operators' demonstration points” and produce the “Integrity Operators Demonstration Point Participating Units” plaques hanging in front of the participating units and accepting public supervision. And conduct regular investigation and supervision, follow-up supervision.

Taking the best environment as the foothold, continue to do a good job in service economy development and establish a good tourism environment.

Continue to do a good job in the implementation of a series of policies and measures implemented by the provincial bureaus and municipal bureaus on the implementation of the "Red Shield Assistance Project" to improve administrative efficiency and improve service standards. Firmly establishing the concept of law enforcement is the service, establishing the concept of the Bureau of Industry and Commerce is the service bureau, and seeking new breakthroughs in the combination of law enforcement and service. Focus on optimizing the tourism environment in Mount Tai. In combination with the actual situation of the scenic spot, the first is to actively carry out the establishment of a civilized business district and further improve the service level. We have preliminary experience and achievements in building activities in civilized business districts. The ×× scenic spot is a pilot project arranged by the bureau for the establishment of civilized business districts. It passed the city-level inspection and acceptance this year and has been approved for the provincial-level civilized business district. In the next step, based on the success of the establishment of the XX scenic spot, the striving activities will be gradually carried out in various scenic spots. The second is to actively implement the trademark strategy. The name of the XX attraction is a valuable intangible wealth. At present, our bureau has already discussed with the XX Tourism Company and strives to register as a provincial “famous trademark”. Third, in the spirit of high responsibility, we will do a good job in the review and selection of enterprises that are “contract-oriented” and “consumer-satisfied units”. Fourth, further strengthen the construction and implementation of various rules and regulations, strive to create a civilized unit as a driving force, conscientiously revise and improve relevant rules and regulations, especially quantitative assessment methods, increase inspection and implementation, and actively implement standardized management. The fifth is to adapt to the new situation and adjust the team structure in time. In line with the changes in the management system, we will further integrate the law enforcement forces and strive to adapt the supervision work of the bureau to the new situation. The sixth is to consolidate the achievements of the “Year of Construction” campaign and strive to build a fair, honest, civilized and efficient industrial and commercial team. We will continue to implement the responsibility system for building a clean government, carry out good education on party style and clean government in a solid and effective manner, actively carry out administrative efficiency supervision, and conscientiously implement various disciplines and relevant rules and regulations. The seventh is to further promote the standardization of legal work. Strengthen the construction of the legal team and conscientiously do a good job in case review. Strictly implement the administrative law enforcement responsibility system and the law enforcement fault responsibility book investigation system. In-depth law enforcement supervision and law enforcement inspections are carried out to ensure that law enforcement actions are legal, accurate and efficient.

In order to create a good working atmosphere as a driving force, we will further improve the various service guarantees and establish a harmonious relationship between the superior and the subordinates.

Cooperate with the scenic spot and the law enforcement bureau to do all the work. Firmly establish the principle of "three invariable, two inseparable", and all work must be consistent with the overall work of the management committee and the scenic spot. More requests, diligence reports, to ensure that the work is not out of shape. After some of the law enforcement powers were transferred to the law enforcement bureau, they often coordinate and communicate with the law enforcement bureaus to coordinate their work and form a joint force for law enforcement. Both sing the "protagonist" and perform the "supporting role", so that the work is in place without being offside, not bad, good at changing departmental behavior as a government act, further improving the status, enhancing the image, and making law enforcement and service work inside and outside.

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