Telephone sales duties
Part 1: Telephone sales duties
1. Conscientiously implement and abide by the relevant laws and regulations of the state and the rules and regulations of the industry and the company.
2. The telemarketer needs to establish a good attitude and work hard with a positive and enthusiastic attitude and a good professionalism.
3. Use standard and standard language to carry out telemarketing work, and have sufficient mental preparation before the call.
4, communication on the phone must be done as an interview, to smile service, to use sincerity, enthusiasm, thoughtful, modest, respectful tone.
5, in order to become a good salesperson, we must constantly challenge ourselves, we must have breakthroughs, innovations, and we must do our best. In case of difficulties, you should adjust your mentality in a timely manner, and do not influence your language and work because of your emotions.
6, the usual sales staff should make a good record, do a good customer analysis, and timely delivery of information.
7, as an excellent telesales staff should listen carefully to the customer's opinions, be good at listening to the customer's voice, requirements, and even customer complaints, let customers feel your temperament, do a good job of explaining the work, and timely feedback.
8. One of the tasks of the telemarketing staff is to answer the incoming calls, understand the source of the customer information, give patient answers to the questions raised by the customers and promptly talk about the customer information entry system.
9. Perform timely return visits to the assigned customers and promptly enter customer information into the system.
10. As a famous telemarketer, you must also follow up the customer by phone and invite customers to the store.
11. Call back to the car buyer and return to the factory customer satisfaction.
12. Update the information of the invited customers to the sales lead guidance management system in time.
Part 2: Telephone sales duties
1. Conscientiously implement the company's sales management regulations and implementation rules, and strive to improve the level of its own sales.
2. Actively complete the prescribed or promised sales volume indicators to provide customers with active, enthusiastic, satisfactory and thoughtful services.
3. Responsible for signing a sales contract with the customer, urging the contract to perform as scheduled, and arranging the sales receivable due.
4. Promptly solve the problems that the customer has in the process of sales and use, the procedures to be handled, help or contact the relevant departments or units.
5. Collect first-line marketing information and user opinions, and provide reference for company marketing strategy, advertising, after-sales service, product improvement and new product development.
6. Fill in the relevant sales form and submit the sales analysis and summary report.
7. Do the company's interests as the most important, do not ask for kickbacks, give gifts to the company, comply with national laws, and do not constitute economic crimes.
8. Complete other tasks temporarily assigned by the Marketing Minister.
Part 3: Telephone sales duties
1. Sales of products by telephone, and cooperation with external sales personnel to complete various sales indicators;
2. Communicate by phone to understand customer needs, seek sales opportunities and complete sales performance;
3. Develop new customers, expand business with old customers, and establish and maintain customer files;
4. Coordinate internal resources of the company to improve customer satisfaction;
5. Collect and analyze market data and regularly update the latest information.
Chapter 4: Telephone Sales Position Responsibilities
1. Accept the management of the marketing supervisor and be responsible to the marketing supervisor.
Second, focus on marketing and customer service within the scope of business.
Third, participate in company training and accept guidance from superiors.
4. Implement marketing plans and programs to complete various indicators and tasks on time.
5. Complete 20 marketing calls per working day.
6. Master telephone marketing skills to ensure the quality of telephone marketing.
7. Learn online business knowledge and improve customer service.
8. Participate in morning meetings and regular meetings, sum up lessons and conduct business exchanges.
9. Feedback customer opinions and information, and propose rationalization proposals.
X. Organize customer files daily, constantly improve the content, and report to the marketing supervisor.
11. Collect success and failure cases, improve work, and improve efficiency.
12. Obey the on-duty duty system on Saturday and make a record of duty.
13. Liability for confidentiality of the company's customer files.
Part 5: Telephone sales duties
1. Responsible for assisting the telephone sales manager to develop various telephone sales management systems and service standards
2. Responsible for training and mentoring telemarketers
3. Regularly evaluate the performance of telemarketers
4. Arranging the daily work of telemarketers
5. Responsible for organizing personnel to conduct customer development work by telephone
6. Responsible for organizing personnel to collect customer information and form customer information analysis report on a regular basis
7. Responsible for tapping potential customers by phone
8. Responsible for organizing telephone return visits to ensure service quality
9. Complete the work assigned by the superiors
1. Conscientiously implement and abide by the relevant laws and regulations of the state and the rules and regulations of the industry and the company.
2. The telemarketer needs to establish a good attitude and work hard with a positive and enthusiastic attitude and a good professionalism.
3. Use standard and standard language to carry out telemarketing work, and have sufficient mental preparation before the call.
4, communication on the phone must be done as an interview, to smile service, to use sincerity, enthusiasm, thoughtful, modest, respectful tone.
5, in order to become a good salesperson, we must constantly challenge ourselves, we must have breakthroughs, innovations, and we must do our best. In case of difficulties, you should adjust your mentality in a timely manner, and do not influence your language and work because of your emotions.
6, the usual sales staff should make a good record, do a good customer analysis, and timely delivery of information.
7, as an excellent telesales staff should listen carefully to the customer's opinions, be good at listening to the customer's voice, requirements, and even customer complaints, let customers feel your temperament, do a good job of explaining the work, and timely feedback.
8. One of the tasks of the telemarketing staff is to answer the incoming calls, understand the source of the customer information, give patient answers to the questions raised by the customers and promptly talk about the customer information entry system.
9. Perform timely return visits to the assigned customers and promptly enter customer information into the system.
10. As a famous telemarketer, you must also follow up the customer by phone and invite customers to the store.
11. Call back to the car buyer and return to the factory customer satisfaction.
12. Update the information of the invited customers to the sales lead guidance management system in time.
Part 2: Telephone sales duties
1. Conscientiously implement the company's sales management regulations and implementation rules, and strive to improve the level of its own sales.
2. Actively complete the prescribed or promised sales volume indicators to provide customers with active, enthusiastic, satisfactory and thoughtful services.
3. Responsible for signing a sales contract with the customer, urging the contract to perform as scheduled, and arranging the sales receivable due.
4. Promptly solve the problems that the customer has in the process of sales and use, the procedures to be handled, help or contact the relevant departments or units.
5. Collect first-line marketing information and user opinions, and provide reference for company marketing strategy, advertising, after-sales service, product improvement and new product development.
6. Fill in the relevant sales form and submit the sales analysis and summary report.
7. Do the company's interests as the most important, do not ask for kickbacks, give gifts to the company, comply with national laws, and do not constitute economic crimes.
8. Complete other tasks temporarily assigned by the Marketing Minister.
Part 3: Telephone sales duties
1. Sales of products by telephone, and cooperation with external sales personnel to complete various sales indicators;
2. Communicate by phone to understand customer needs, seek sales opportunities and complete sales performance;
3. Develop new customers, expand business with old customers, and establish and maintain customer files;
4. Coordinate internal resources of the company to improve customer satisfaction;
5. Collect and analyze market data and regularly update the latest information.
Chapter 4: Telephone Sales Position Responsibilities
1. Accept the management of the marketing supervisor and be responsible to the marketing supervisor.
Second, focus on marketing and customer service within the scope of business.
Third, participate in company training and accept guidance from superiors.
4. Implement marketing plans and programs to complete various indicators and tasks on time.
5. Complete 20 marketing calls per working day.
6. Master telephone marketing skills to ensure the quality of telephone marketing.
7. Learn online business knowledge and improve customer service.
8. Participate in morning meetings and regular meetings, sum up lessons and conduct business exchanges.
9. Feedback customer opinions and information, and propose rationalization proposals.
X. Organize customer files daily, constantly improve the content, and report to the marketing supervisor.
11. Collect success and failure cases, improve work, and improve efficiency.
12. Obey the on-duty duty system on Saturday and make a record of duty.
13. Liability for confidentiality of the company's customer files.
Part 5: Telephone sales duties
1. Responsible for assisting the telephone sales manager to develop various telephone sales management systems and service standards
2. Responsible for training and mentoring telemarketers
3. Regularly evaluate the performance of telemarketers
4. Arranging the daily work of telemarketers
5. Responsible for organizing personnel to conduct customer development work by telephone
6. Responsible for organizing personnel to collect customer information and form customer information analysis report on a regular basis
7. Responsible for tapping potential customers by phone
8. Responsible for organizing telephone return visits to ensure service quality
9. Complete the work assigned by the superiors
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