Property Customer Service Specialist Job Responsibilities
Part 1: Property Service Commissioner Job Responsibilities
1. Accept the owner/tenant's repairs, complaints, suggestions and opinions, etc., and make a record;
2. Do a good job of collecting property management fees or other expenses in the area under charge;
3. Responsible for the transmission of notices and files in the area;
4. Inspect public areas and do a good job in managing property management services within the area.
5. Complete other tasks assigned by the superiors.
6. Responsible for the maintenance of customer relationship in the responsible area of the residential project of the company;
7. Supervise and inspect the engineering maintenance, safety management, sanitation, greening maintenance and killing of the areas under the jurisdiction, and propose relevant rectification suggestions for the unqualified coordination departments;
8. Management fee collection;
9. Customer complaint handling and coordination of various emergencies;
Part 2: Property Service Commissioner Job Responsibilities
1. Strictly abide by the various management rules and regulations of the Company's "Occupational Norms".
2. Fully responsible for the work of the department.
3. Responsible for the work arrangement of the department, supervising, inspecting and assessing the work of the employees of the department.
4. Coordinate the working relationship with relevant departments.
5. Develop work plans and summaries on time.
6. Regular work meetings will be held.
7. Complete other tasks assigned by the general manager and other leaders of the company.
8. Responsible for planning, organizing and summarizing community activities.
9. Receiving customers to visit.
10. Responsible for checking the daily work of each administrator and giving specific guidance to the administrator's work.
11. Responsible for supervising and inspecting the charging work of each management, and collecting statistics on the collection of arrears in the whole district.
12. Report to the department manager in a timely manner on issues that are difficult to solve in daily work.
Part 3: Property Service Commissioner Job Responsibilities
1. Comply with the relevant provisions of national laws, decrees and property management regulations, actively participate in current affairs politics, business learning, abide by the company's rules and regulations, and strive to improve business standards.
2, wearing a work card, warmly welcome the owners and visitors, the owner's complaints should be patiently and meticulously explain the work, timely investigation and processing and record, and strive for effective complaint handling rate of more than 95%.
3. Master the structure of the building, the number of units, the pipeline network, the basic situation of the households, the personnel, the quantity, the management fee, the charging standard and the calculation method of the water and electricity fee.
4. Participate in the acceptance and handover of residential areas, check-in procedures, issue keys, be responsible for accompanying the owner to accept the house, and fill out the house acceptance form.
5, adhere to the inspection work every day, supervise the work of sanitation, greening, maintenance, decoration violations, etc., find problems in a timely manner and report the relevant responsible person to do the recording work.
6. Regularly return to the owners, take the initiative to solve problems for them, and establish good relations with the owners.
7. Assist the manager to carry out community cultural activities and do a good job in spiritual civilization construction in the jurisdiction.
8. Complete other tasks assigned by the department manager.
Article 4: Property Service Commissioner Job Responsibilities
1. Provide a good customer service center site.
2. Accept customer complaints, advice, entrusted maintenance, parking space rental, decoration application, moving in and out, water and electricity transfer, etc., related repairs, complaints, suggestions, etc. and timely registration.
3. Return to the customer's reasonable request or suggestion in time
4. Collect, organize, and archive customer profiles and record relevant information in a timely manner.
5. Responsible for the collection and statistics of various expenses such as management fees, utilities, and energy costs.
1. Accept the owner/tenant's repairs, complaints, suggestions and opinions, etc., and make a record;
2. Do a good job of collecting property management fees or other expenses in the area under charge;
3. Responsible for the transmission of notices and files in the area;
4. Inspect public areas and do a good job in managing property management services within the area.
5. Complete other tasks assigned by the superiors.
6. Responsible for the maintenance of customer relationship in the responsible area of the residential project of the company;
7. Supervise and inspect the engineering maintenance, safety management, sanitation, greening maintenance and killing of the areas under the jurisdiction, and propose relevant rectification suggestions for the unqualified coordination departments;
8. Management fee collection;
9. Customer complaint handling and coordination of various emergencies;
Part 2: Property Service Commissioner Job Responsibilities
1. Strictly abide by the various management rules and regulations of the Company's "Occupational Norms".
2. Fully responsible for the work of the department.
3. Responsible for the work arrangement of the department, supervising, inspecting and assessing the work of the employees of the department.
4. Coordinate the working relationship with relevant departments.
5. Develop work plans and summaries on time.
6. Regular work meetings will be held.
7. Complete other tasks assigned by the general manager and other leaders of the company.
8. Responsible for planning, organizing and summarizing community activities.
9. Receiving customers to visit.
10. Responsible for checking the daily work of each administrator and giving specific guidance to the administrator's work.
11. Responsible for supervising and inspecting the charging work of each management, and collecting statistics on the collection of arrears in the whole district.
12. Report to the department manager in a timely manner on issues that are difficult to solve in daily work.
Part 3: Property Service Commissioner Job Responsibilities
1. Comply with the relevant provisions of national laws, decrees and property management regulations, actively participate in current affairs politics, business learning, abide by the company's rules and regulations, and strive to improve business standards.
2, wearing a work card, warmly welcome the owners and visitors, the owner's complaints should be patiently and meticulously explain the work, timely investigation and processing and record, and strive for effective complaint handling rate of more than 95%.
3. Master the structure of the building, the number of units, the pipeline network, the basic situation of the households, the personnel, the quantity, the management fee, the charging standard and the calculation method of the water and electricity fee.
4. Participate in the acceptance and handover of residential areas, check-in procedures, issue keys, be responsible for accompanying the owner to accept the house, and fill out the house acceptance form.
5, adhere to the inspection work every day, supervise the work of sanitation, greening, maintenance, decoration violations, etc., find problems in a timely manner and report the relevant responsible person to do the recording work.
6. Regularly return to the owners, take the initiative to solve problems for them, and establish good relations with the owners.
7. Assist the manager to carry out community cultural activities and do a good job in spiritual civilization construction in the jurisdiction.
8. Complete other tasks assigned by the department manager.
Article 4: Property Service Commissioner Job Responsibilities
1. Provide a good customer service center site.
2. Accept customer complaints, advice, entrusted maintenance, parking space rental, decoration application, moving in and out, water and electricity transfer, etc., related repairs, complaints, suggestions, etc. and timely registration.
3. Return to the customer's reasonable request or suggestion in time
4. Collect, organize, and archive customer profiles and record relevant information in a timely manner.
5. Responsible for the collection and statistics of various expenses such as management fees, utilities, and energy costs.
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