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Real estate customer service specialist job responsibilities

Part 1: Real Estate Customer Service Specialist Job Responsibilities

In the normal scope of work, to solve all reasonable product consultation and after-sales service for customers.
Responsible for handling mortgage loans for clients.
Responsible for reminding daily customer loans to pay for work.
Responsible for the registration of commercial housing contracts.
Responsible for handling real estate licenses and other documents.
Participate in the completion acceptance and handover, and ask questions from the customer's point of view for reference.
Responsible for the supervision and inspection of property management service quality and organize customer satisfaction surveys;
Scientifically objectively reflects the problems and opinions generated by customers in product consultation, sales and after-sales service, and proposes rectification opinions.
We will do a good job in training our employees and continuously improve the quality of our employees.
Other matters assigned by the company's leaders.


Part 2: Real Estate Customer Service Specialist Job Responsibilities

1. Acceptance and active telephone customers

2, establish a good relationship with customers, familiar with and tap customer needs

3, with a certain sales ability, marketing to the company's existing customers, allowing customers to accept a wider range of network products, to achieve the best Internet marketing results.

4. Continuously accept the company's various business and skills improvement training.


Part 3: Real Estate Customer Service Specialist Job Responsibilities

1). Responsible for the overall work of the customer service department and the management of the customer service department;

2) Pay attention to collecting and researching relevant policies and regulations of real estate, and adjust the work in time according to the situation;

3). Responsible for the business training of customer service staff;

4). Responsible for drafting the sales contract and participating in the determination;

5). Check and sign the contractual contract according to the regulations;

6) Contact the bank that determines the customer's home loan;

7). Determine the contract signing, contract filing, and customer loan plan according to the sales progress;

8). Deal with special customer issues in accordance with the company's principles;

9). Responsible for reporting the sales situation, payment and receivables according to the weekly report to the leader;

10) Coordinating other departments of the company to determine the check-in process and arrange the check-in;

11). According to the progress of the company's project and the customer's situation, formulate the property rights management plan.


Chapter 4: Real Estate Customer Service Specialist Job Responsibilities

1. Registration, sorting and archiving of various documents;

2. Responsible for the delivery of various types of files between the Department and relevant departments;

3. Organize and count the customer data reported in each project, and provide data support for relevant decisions;

4. Contract and seal before and after the mortgage, contract filing, and contract filing;

5. Assist customers to apply for parking space registration procedures;

6. Receive customer hotline, register and accept customer complaints, suggestions and applications from different channels on housing quality, planning and design, decoration quality, sales, contract, payment, etc., classify the reflected items, and handle the different types of matters. Approval processing;

7. Follow-up of the engineering maintenance incidents in the handling of the litigation matters, responsible for convening relevant personnel for maintenance, tracking and coordination of maintenance, and evaluation and return visits to the maintenance results;

8. Assist the department manager to handle the daily affairs of the department and other work of the leadership arrangement; coordinate with the relevant units or departments to coordinate.

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