Hotel insurance full job duties

Article 1: All duties of the hotel insurance

First, to protect all manager positions:
1) Job title:
a. According to the performance of employees at all levels of the department, they have the right to commend or reward, criticize or dispose of, and have the right to promote or recommend the general manager to improve the staff who are active, responsible, skilled and manageable.
b. The right to mobilize security, firefighters and other departments to urgently deal with critical incidents such as criminal offences and fire incidents to prevent the situation from expanding.
c. The company has the right to advise the general manager on the rigorous and perfect aspects of the hotel's security, fire protection, etc.
2) Job responsibilities:
a. Responsible for the company's board of directors and general manager, responsible for ensuring full-scale work.
b. Have an important responsibility for hotel security, security and security work.
c. Responsible for the assessment and training of subordinates.
d. Responsible for the supervision, inspection and implementation of hotel security work.
e. Responsible for the publicity and education of the staff of the hotel.
3) Business requirements:
a. Familiar with and master the internal security situation of the hotel, understand and master the social security situation and its impact on the hotel, be sensitive and predictive of public security work, and prevent unburned.
b. Be good at organizing and planning the security of the hotel. In a critical situation, you can calm down and be good at command and decision making, so that critical incidents can be handled quickly and properly.
4) Work content:
a. Assist all departments to develop a post security system and supervise its implementation.
b. Legal education for hotel staff, production safety education and law-abiding education.
c. Actively carry out public security inspections and fire inspections.
d. Organize the planning and security work for major festivals and important reception tasks. At that time, it is necessary to be on duty in the hotel and supervise the implementation of the tasks.
e. Actively cooperate with public security organs to investigate and detect various types of cases occurring in the hotel.
f. Understand and master the situation of the staff inside the hotel, cooperate with the company's administrative office to do a good job of checking the disciplinary personnel.
g. Take care to prevent loss of life and property of hotels, guests and employees due to natural disasters.
h. Establish and improve the hotel security work file.
2. Responsibilities of safety supervisors:
1) Familiar with the operation of the hotel and related safety laws, hotel staff rules.
2) Arrange the work of each subordinate position, continuously inspect all areas of the hotel, supervise the work of each position on duty, and carry out rewards, punishments, assessments and attendance.
3) Conscientiously complete the work diary and detail the events that occurred during the time period. The extraordinary events should be reported in time.
4) Handle various incidents promptly and properly, and investigate some cases and write investigation reports. In case of a major case, it is necessary to report immediately, protect the scene and report to the police to assist the police in the investigation.
5) Subsidiary employees carry out on-the-job training to keep the professional knowledge and comprehensive quality of the security personnel at a high level.
6) Familiar with the hotel's fire facilities, fire exits, emergency exits and emergency evacuation procedures at the hotel.
7) Control the safety of the hotel parking lot and ensure the smooth flow of the hotel driveway.
8) Complete other tasks assigned. Such as: construction site and personnel safety supervision, construction and certification work.
9) Responsible for making plans for the work of the supervisor, summing up the work, and reporting the work to the higher level in a timely manner.
10) Warm reception.
First, to protect all manager positions:
1) Job title:
a. According to the performance of employees at all levels of the department, they have the right to commend or reward, criticize or dispose of, and have the right to promote or recommend the general manager to improve the staff who are active, responsible, skilled and manageable.
b. The right to mobilize security, firefighters and other departments to urgently deal with critical incidents such as criminal offences and fire incidents to prevent the situation from expanding.
c. The company has the right to advise the general manager on the rigorous and perfect aspects of the hotel's security, fire protection, etc.
2) Job responsibilities:
a. Responsible for the company's board of directors and general manager, responsible for ensuring full-scale work.
b. Have an important responsibility for hotel security, security and security work.
c. Responsible for the assessment and training of subordinates.
d. Responsible for the supervision, inspection and implementation of hotel security work.
e. Responsible for the publicity and education of the staff of the hotel.
3) Business requirements:
a. Familiar with and master the internal security situation of the hotel, understand and master the social security situation and its impact on the hotel, be sensitive and predictive of public security work, and prevent unburned.
b. Be good at organizing and planning the security of the hotel. In a critical situation, you can calm down and be good at command and decision making, so that critical incidents can be handled quickly and properly.
4) Work content:
a. Assist all departments to develop a post security system and supervise its implementation.
b. Legal education for hotel staff, production safety education and law-abiding education.
c. Actively carry out public security inspections and fire inspections.
d. Organize the planning and security work for major festivals and important reception tasks. At that time, it is necessary to be on duty in the hotel and supervise the implementation of the tasks.
e. Actively cooperate with public security organs to investigate and detect various types of cases occurring in the hotel.
f. Understand and master the situation of the staff inside the hotel, cooperate with the company's administrative office to do a good job of checking the disciplinary personnel.
g. Take care to prevent loss of life and property of hotels, guests and employees due to natural disasters.
h. Establish and improve the hotel security work file.
2. Responsibilities of safety supervisors:
1) Familiar with the operation of the hotel and related safety laws, hotel staff rules.
2) Arrange the work of each subordinate position, continuously inspect all areas of the hotel, supervise the work of each position on duty, and carry out rewards, punishments, assessments and attendance.
3) Conscientiously complete the work diary and detail the events that occurred during the time period. The extraordinary events should be reported in time.
4) Handle various incidents promptly and properly, and investigate some cases and write investigation reports. In case of a major case, it is necessary to report immediately, protect the scene and report to the police to assist the police in the investigation.
5) Subsidiary employees carry out on-the-job training to keep the professional knowledge and comprehensive quality of the security personnel at a high level.
6) Familiar with the fire protection facilities of the hotel

Chapter 2: Hotel Insurance All Job Responsibilities

Preservation of all supervisor positions Responsibilities: Maintenance Supervisor Direct Supervisor: Food and Beverage Manager Administrative Supervisor: General Manager Direct Subordinate: Ensure that all foreman and security personnel adhere to the instructions of the general manager and do the staff and assistants of the general manager in the preservation work. It has an important responsibility for the safety of the restaurant.
2. Have a high sense of responsibility and professionalism, and have experience in modern hotel management.
3, dedication and dedication, adhere to the principles, not arbitrarily private, law enforcement, hard work and dedication. Lead and supervise subordinates to do security work to ensure the absolute safety of people, property and goods in the restaurant.
4. Responsible for formulating and improving the safety and security system of the restaurant, deploying the work plan and inspection of the whole plan, verifying the post safety system and regulations formulated by each department, and submitting it to the general manager for approval.
5. Adhere to the standardization, stylization, standardization and institutionalization of restaurant preservation management, adhere to lead by example, maximize the enthusiasm of the staff of the department, and lead the employees to actively carry out comprehensive safety and quality management activities.
6, maintain the internal security order of the hotel, often patrol the hotel's important equipment and equipment to ensure that the equipment is in good condition.
7. Reasonably allocate personnel from various positions to ensure that every position is foolproof.
8. Organize investigations of major cases and accidents that have occurred within the company, and make recommendations to the general manager to report the results of the investigation. 9. Responsible for the assignment of employees in the department, leading the staff of the department to work hard to ensure the safety of employees and guests, and strengthen the management of the economic and vital parts of the hotel.
10. Maintain close cooperative relations with local law enforcement agencies, legal departments and other insurance departments, and cooperate with law enforcement agencies to detect illegal and criminal cases.
11. Accept the hotel complaints about the guests of the department.
12. Pay attention to the work of the internal work, organize the accumulation of the archives of the work and the scientific management.
13. Assist the general manager in setting up the restaurant safety, fire protection, traffic safety committee and other organizations, serve or select the directors of each committee and preside over the daily work.
14. Assist the training center to organize safety education and legal education centered on “fire prevention, anti-theft, anti-grab, anti-destruction and prevention of natural disasters”.
15. Complete the temporary security work assigned by the hotel leadership and the superior business department.

Preservation of all foreman positions Job title: Guarantee all foreman Direct boss: Preservation Executive Supervisor: Food and Beverage Manager Direct Subsidiary: Security Officer
1. Assist the department head to do the daily work, do the assistants of the department heads, and work hard to complete the tasks assigned by the supervisor, and be directly responsible to the department head;
2. Familiar with the business skills of each position, and carry out substantive guidance and training according to the needs of each position.
3. Strive to improve the sense of competition in the hotel, improve the management level of the business, be active, conscientious and responsible, and strive for efficiency. Establish the idea of ​​serving the guests wholeheartedly and ensuring the safety of the guests. The style is decent, not self-serving, and has the spirit of dedication;
4. Supervise all levels of security personnel to perform their duties, specifically check the implementation of various preservation measures, and guide the implementation of public safety precautions;
5. Specifically deal with the violation of law and discipline caused by customers or employees during the duty period, and be responsible for the training and assessment of the staff of the headquarters;
6. Prepare training plans for the ideological status and duty of the subordinate employees, and counsel the newly recruited trainee security staff, often educate the subordinate employees on professional ethics and competition awareness, and improve the overall quality of the insurance;
7. Responsible for the attendance and assessment of the personnel of the department, and responsible for the fire prevention arrangement and inspection work.
8. According to the situation of the day, reasonably allocate daily work arrangements to ensure that each position is responsible.
9. Complete the temporary security work assigned by the hotel leadership and the superior business department.

Job title: Jobkeeper: Direct supervisor: Preserving the foreman of the foreman: Preserving the supervisor to maintain the traffic order at the gate, guiding the driving of the vehicle and the passing of pedestrians, ensuring the safety of vehicles and pedestrians, and making the front door unimpeded;
2, dress neatly, full of energy, generous manners, enthusiasm, courtesy, thoughtfully answering the guests' inquiries, so that the guests are satisfied, it is strictly forbidden to treat the guests with swear words;
3. Guests who come to the store should be polite, whether they are walking or taking guests, they should welcome the guests who come by the car to assist the welcoming staff to take care of the guests, if the guest asks to park the car in the parking lot. To get to the appropriate location for parking, if there is no parking space, explain it to the guest or the driver and tell the guest to park the car in a nearby public parking lot;
4. If there are important guests entering the store, it is necessary to clear the driveway or arrange a welcome team, and to clear the good driveway and parking position ten minutes before the arrival of the hotel, to meet important safety preparations;
5. For guests with dangerous goods, flammable products and explosive products entering the hotel, they should be advised to keep all the insurance for safekeeping;
6. For those who leave the store, they are welcome to visit them next time. Politely check the guests who have left the store with large items, and let the luggage of the actual guests be released, and help the baggage to carry the luggage into the car;
7. The security guard should continue to study and study the business, and be good at judging according to the characteristics of the hotel in order to improve the quality of the work;
8. Strictly control the first level, be highly vigilant, and find that mentally ill patients and those who are not well-dressed and suspicious, resolutely block their entry;
9, always have a high degree of attention, do a good job in front of the door, especially nighttime alert, pay attention to the safety of vehicles and pedestrians, people should pay attention to prevent theft, prevent troubles and fights around the gate, and ensure the safety of the front door.

Lobby Supervisor Job Responsibilities Job Name: Lobby Security Officer Direct Supervisor: Preserving the Foreman Executive Supervisor: The Supervisor pays attention to the movements of the guests in the lobby and carefully observes to ensure the safety of the life and property of the hotel and guests;
2, earnestly perform their duties, maintain a high degree of vigilance, assist the floor attendant or welcome guests to prepare for the guests, and prevent the guests from causing complaints;
3. Maintain order in the lobby. For those who have quarrels, loud calls, and tangled in the lobby, they should immediately go forward to persuade and stop, so that the lobby is elegant and quiet;
4. Pay attention to the public facilities in the lobby to discourage guests from knocking and damaging or lying on the lounge sofa in the lobby to maintain the civilized environment of the lobby;
5, to prevent guests from littering, spitting, chaos, and sitting in the lobby, found that this situation should be immediately euphemistic;
6. If there are children chasing in the lobby, playing, or disguised guests entering the lobby, they should be dissuaded in time; 7. Be vigilant in the middle of the night, pay attention to the warning, and observe the guests entering the lobby at night, and find suspicious personnel. Ask up;
8. Don't chat with other people in the lobby;
9. Don't leave the job without authorization. Answer the guest's enquiry with courtesy and thoughtfulness.

Parking lot security officer job title: parking lot security officer Direct supervisor: preservation foreman executive boss: security supervisor to seriously study legal knowledge, conscientiously study the hotel's various systems and departmental regulations, enhance the legal concept, obey the law, clean and honest;
2. Maintain good traffic order in the yard, do a good job in fire prevention, anti-theft, anti-grab, anti-theft, anti-destruction, etc., and strictly control the safety;
3. For the vehicles entering the parking lot, specify the parking place, check whether the vehicle condition is intact, and make a detailed record, fill out the form, and then inform the owner to let him verify on the spot, and agree to the real signature before receiving;
4. Do a good job of parking and resettlement for vehicles parked in the parking lot. They should not damage the public fat and use their own work to facilitate personal gains. Once they are found, they will be punished according to circumstances;
5. Vehicles that are driving out of the yard should be carefully and carefully verified. When the situation is true, they can be released. If the verification finds that the procedures are irregular and suspicious, they should immediately inquire, block, and report in time;
6. Do not learn to drive a car, ride a bicycle or ride a locomotive in the yard. Do not allow idle people to stay in the yard;
7. When the night shift is on duty, it is necessary to strengthen the alert, especially the vehicles that are opened after 23:00, and carefully check the customs to achieve “three comparisons”: comparing the driver’s license, driving license and ID card, abnormal conditions should be promptly carried out. Block and report.

Patrol Security Officer Job Responsibilities Job Name: Patrol Security Officer Direct Supervisor: Preserving the Foreman Executive Supervisor: The Supervisor is responsible for fulfilling his duties and discovering the accidents in a timely manner to ensure completeness;
2. Strengthen patrols on various floors and important areas, and find suspicious circumstances, which should be handled as appropriate or reported to the superior in a timely manner;
3. When patrolling the floor, check the security management of the box and public areas, whether there are unsafe factors, whether the floor access, electric sockets, wall guards, etc. are safe;
4. Those who violate the restaurant regulations, who are harassing, fighting, or damaging room facilities on the floor or in the box, should be dissuaded or brought to the discretion of the case;
5. If there is an accident on the floor, such as fire, burglary, murder, explosion, etc., it is necessary to promptly organize the evacuation of the guests and protect the scene to prevent the situation from expanding;
6. The security guard shall not use the box facilities by working, such as sleeping in the box, watching TV, listening to music and making private calls;
7. Protect the flowers and trees in the corridors and boxes of the hotel, and the garden buildings are in good condition. Those who are maliciously damaged and who have lost flowers should immediately dissuade them and properly handle them.

Fire Monitoring Supervisor Job Responsibilities Job Name: Fire Monitoring Supervisor Direct Supervisor: Preserving Foreman Executive Supervisor: Preserving Supervisor
1. Seriously implement the various rules and regulations formulated by the hotel and the department and the Operational Regulations of the Monitoring System. Take care of the equipment, pay attention to inspection and maintenance, and find problems in time for processing or reporting.
2. Familiar with the operating procedures of fire monitoring equipment.
3. Non-in-house staff are strictly prohibited from entering without permission. The duty officer is not allowed to leave the post or sleep, and must not do anything unrelated to work.
4. If the equipment is found to be faulty, it should be eliminated in time. Cooperate with the equipment department to repair as soon as possible to ensure the normal operation of the equipment.
5. A fire alarm occurred, and the alarm position report was instructed in advance, and rushed to the scene to find out the cause.
6. Pay close attention to the movements of guests in various regions, and report the situation to the foreman in time. And do a good job of video tracking.
7. Familiar with the distribution of fire protection facilities in the hotel and the automatic control alarm for each fire, the specific location of the ion smoke detector.
8, earnestly do a good job record and handover record

Chapter 3: Hotel Insurance All Job Responsibilities

First, to protect all manager positions:
1. Adhere to the instructions of the general manager and do a good job of the general manager's staff and assistants in the preservation work, and have an important responsibility for the safety of the hotel.
2. Have a high sense of responsibility and professionalism, and have experience in modern hotel management.
3, dedication and dedication, adhere to the principles, not arbitrarily private, law enforcement, hard work and dedication. Lead and supervise subordinates to do security work to ensure the absolute safety of the hotel, people and property.
4. Responsible for formulating and improving the hotel's safety and security system, deploying all the work plan arrangements and inspections, and verifying the post safety system and regulations formulated by each department, and submitting them to the general manager for approval.
5. Adhere to the standardization, stylization, standardization and institutionalization of hotel preservation management, adhere to lead by example, maximize the enthusiasm of the staff of the department, and lead the employees to actively carry out comprehensive quality management activities.
6, maintain the internal security order of the hotel, often patrol the hotel's important equipment and equipment to ensure that the equipment is in good condition.
7. Organize investigations of major cases and accidents that have occurred within the company, and make recommendations to the general manager to report the results of the investigation.
8. Responsible for the assignment of employees in the department, leading the staff of the department to work hard to ensure the safety of employees and guests, and strengthen the management of the economic and vital parts of the hotel.
9. Maintain close cooperative relations with local law enforcement agencies, legal departments and other insurance departments, and cooperate with law enforcement agencies to detect illegal and criminal cases.
10. Accept the hotel's complaints about the guests of the department.
11. Pay attention to the work of the internal work, organize the accumulation of the archives of the work and the scientific management.
12. Assist the general manager in setting up the hotel safety committee, fire protection committee, traffic safety committee and other organizations to serve or select the directors of each committee and preside over the daily work.
13. Assist the training center to organize safety education and legal education centered on “fire prevention, theft prevention, vandalism prevention and natural disaster prevention”.
14. Complete the temporary security work assigned by the hotel leadership and the superior business department.
Second, to protect all duties of the supervisor:
1. Assist the department manager to do the daily work, do the assistants of the department manager, and work hard to complete the tasks assigned by the manager, and be directly responsible to the department manager;
2. Strive to improve the hotel's sense of competition, improve the level of business management, be active, conscientious and responsible, and strive for efficiency. Establish a mind that serves the guests wholeheartedly and ensures the safety of the guests. The style is decent, not self-serving, and has the spirit of dedication;
3. Supervise all security personnel to perform their duties, specifically check the implementation of various preservation measures, and guide the implementation of public security work;
4. Specifically deal with the violation of law and discipline of customers or employees that occurred during the duty period, and be responsible for the training and assessment of the employees of the headquarters;
5. In accordance with the ideological status and duty of the subordinate employees, prepare training plans, counsel the newly recruited trainee security staff, and often educate the subordinate employees on professional ethics and competition awareness to improve the overall quality of the insurance;
6. Responsible for the attendance and assessment of the personnel of the department, and responsible for the fire prevention arrangement and inspection work.
Third, the duties of the security officer:
1. The hotel security officer should have a strong sense of responsibility, work conscientiously and responsibly, act impartially, work boldly, be self-serving, maintain a high degree of vigilance, and dare to stand up and stop criminal activities and illegal behaviors;
2. With the consciousness of serving the wholehearted service of the hotel, the instrument is dignified, clean and tidy, courteous and polite, and strives to pursue the service tenet of “customer first, service first”, and truly reflects the “customer, agile and thoughtful” hotel service in the security service. style;
3, strive to study the preservation of service knowledge, master the service skills of hotel preservation, to maintain strong energy when on duty;
4. Obey the instructions and work arrangements of the boss, be familiar with the tasks and requirements of the post, conscientiously implement the duties of the security post, do their job well, and ensure the safety of the hotel;
5, deal with the very accidents in the hotel and assist the hotel departments to deal with the safety of guests or employees, be familiar with the distribution of posts, care for communications equipment and various facilities on the post;
6. Inspecting the inside and outside of the hotel, decisively handling emergencies, and discovering suspicious people and things politely conducting inspections;
7. Assist the relevant departments to defend the safety of important guests in and out of the hotel, do a good job in the safety of large-scale conferences, inspect the location of the hotel staff, stop gambling, fight and steal the property of the guests;
8. Frequent safety inspections should be carried out on important parts and places where a large amount of money is stored. If problems are found in time, the cashiers of the Guardian Finance Department will deposit or propose cash;
9. Regularly check the alarm system, safety and fire protection system, and strictly control the portal, service area and project delivery area around the building;
10. Strictly abide by the hotel's various rules and regulations, especially the security and security system, and implement the handover system. When you are on the job, you must not leave the job, and you are not allowed to handle private matters to ensure fullness.
Fourth, the hotel internal security management system:
1. All insurance should be based on the hotel's building structure, business scope, access and distribution of engineering equipment and facilities, develop the hotel's internal security system, make overall considerations, and correctly delineate the patrol route;
2. Responsible for protecting the personal and property safety of hotel guests and employees, and using fire-fighting equipment correctly in the event of fire;
3. Strengthen the management of public places, such as the lobby, restaurants, tea areas, cafes, floors, etc., and those who wear work clothes after work and still stay in public places and who are not well-dressed, stop them from entering the business premises or persuade them to leave;
4. Responsible for maintaining the order within the hotel, and stopping the hotel staff from violating the rules and regulations, such as playing and playing in the hotel, damaging flowers and trees;
5. Responsible for the disciplinary inspection of the employee passage and the import and export of employees to and from work; check the personnel who carry the hotel items out to prevent theft.
Five, hotel fire management system:
1. The main desk is on duty 24 hours a day by the attendant. If there is any situation, you should immediately notify the insurance and the engineering department attendants and go to the scene quickly.
2. In the event of a fire, the attendant should immediately close the main gate of the floor and cut off the power supply to prevent explosion. The situation is serious and urgent, and fire fighting should be carried out, the office should be reported and the fire and fire alarm should be called. When the alarm is issued, the name and contact number of the alarm person at the hotel location should be accurately and clearly stated. After the fire department can hear the situation clearly, the telephone tube can be put down. At the same time, the alarm person must go to the intersection and the passage to meet the fire truck to go to the scene to fight the fire.
3. After knowing that the hotel is in a fire, all departments and staff members should promptly rush to the scene of the fire to participate in the rescue, fire hydrants ready to fire or immediately use fire hydrants to extinguish the fire. Leaders are present and commanded by the leadership. If the leader is absent, the staff at the meeting will decide to make decisive measures and immediately carry out fire fighting and rescue work.
4. If there is a fire or a fire, if you do not report or do not hold the post, leave the scene, and escape, you will be given administrative sanctions according to the seriousness of the situation and be held accountable.
5. Learn fire protection knowledge and use fire extinguishing equipment and equipment. Check fire equipment, fire hydrants and fire extinguishers once a month to ensure that the equipment is complete, flexible and easy to use.
Sixth, hotel fire management system:
1. There are no inflammable, explosive, toxic and corrosive items inside the hotel. It is forbidden to set off fireworks and firecrackers in the building and on the balcony of the room.
2. No open flame electric stove, gas stove, diesel stove and high-power electrical equipment are allowed in the room. It is true that the work needs should be approved by the consumer and all the consents, and registration is required. It is not allowed to put the clothes on the lamp holder cover to dry, and it is not allowed to burn in the room.
3. It is not allowed to stack items in the power distribution room. Smoking is not allowed in the linen room or in the small warehouse on the floor. No debris is allowed next to the fire extension.
4. No smoking or open flames are allowed on the parts equipped with copiers, telex machines and printing machines. When cleaning machine parts with alcohol, keep the room ventilated. When cleaning the machine in large quantities, go to a place where the outside is ventilated. If the machine cannot be moved, the doors and windows must be opened to keep the indoor air flowing. Paper and tarpaulin stained with ink and flammable materials should be placed in a covered iron bucket and cleaned in time.
5. The exits of stairs and other places should be kept open, and the evacuation signs and safety lights should be kept intact.
Seven, security personnel training management system:
1. All the insurance will be carried out in different forms and at different levels according to the quality and performance of each employee and the needs of hotel and department management services. The daily training is based on the principle of hierarchical management, that is, the department manager is responsible for the training of the supervisor, and the supervisor is responsible for the periodic training of the security personnel;
2. Guarantee all employees to evaluate their ideological and moral performance and work performance every quarter, as the basis for the employee's salary standard for the next quarter;
3. Guarantee all employees to conduct an assessment of business skills and foreign language knowledge every six months, and record the results as one of the basis for promotion, demotion or reward and punishment;
4. If the employee seriously violates the discipline but does not reach the expulsion level, the department may repeat the training as appropriate.
Eight, the daily management system of the security officer:
1. All the insurance personnel shall be managed according to the “Employee Handbook” of the hotel. At the same time, according to the requirements of “strict training and strict management”, the importance of preservation work should be emphasized in the implementation of specific management;
2. The security guard should “law the law first,” if the security officer violates the hotel discipline, he will strictly handle it;
3. The daily management and training of the security guards shall be the responsibility of all the managers or supervisors. Each month, the department manager or the supervisor shall preside over a security meeting, and the supervisors shall hold the class meetings once a week to summarize the work and conduct moral ethics. And business knowledge training;
4. All the regular meetings will be held once a week to convey the instructions of the superiors, study and solve the problems in the process of duty, and summarize the tasks of the next week's work arrangement.
Nine, all work management system:
1. Strictly abide by the rules and regulations of the hotel;
2, dress neatly, dignified instrument, concentrated, civilized and polite, not allowed to wear, uniform mixed to work;
3, should be on time, off work, it is strictly forbidden to arrive late or leave early;
4. Obey the command, obey the command, and complete the tasks assigned by the superior;
5, are not allowed to leave the post, leave the post, and cross-job;
6. It is not allowed to use the work to make it difficult for customers and tourists without any reason;
7. It is not allowed to use the company's property when using the work;
8. It is forbidden to pick up friends, make phone calls, read books and read newspapers, etc.;
9, smoking, drinking, sleeping, etc. are strictly prohibited.
X. Guarantee the entire work management system:
1, grooming instrument:
The maintenance personnel shall not drink alcohol before they are employed. When they are on duty, they are required to wear uniforms and wear employee number plates until they get off work.
After the security personnel are on duty, they should concentrate on their behavior, keep their manners dignified, and welcome guests. When dealing with problems, we must properly analyze the severity and decisiveness of the plot;
The security personnel are not allowed to keep long hair, beard, long nails, warning offenders, and correct within a time limit.
2. Duty part:
When encountering an alarm, report to the relevant department or the duty leader calmly, calmly and accurately, and do not allow to leave the scene, such as arbitrarily leaving the post, according to the dereliction of duty;
Telephones not related to the business are not allowed on duty; no visitors are allowed; non-hotel personnel are not allowed to stay at the hotel.
The duty officer must always clean and keep the duty room clean and tidy.
XI. Safety work summary system:
1. Keep a summary of all work and report directly to the department manager;
2. The work summary should include four aspects: hotel safety overview, fire safety situation, case statistics of this month, and housekeeping self-report;
3. Hotel safety overview The incidents and treatment decisions of various places in the hotel should be described in detail;
4. The fire safety situation mainly states whether the fire inspection of this month found hidden dangers and whether there was a fire accident;
5. The statistics of the incidents this month are counted from the monthly duty record;
6. Internal management self-reported report, reflecting personnel changes, employee training and major violations of employees during the month.
Twelve, the training system before the class:
1. Check the clothing and clothing of the security guard;
2, divided into two shifts per day, convened by the supervisor, and all staff members on duty participate;
3. Name the class before the class, and the supervisor shall explain the work and precautions of the class;
4. If necessary, perform posture training such as standing and walking.
XIII. Daily work record management system:
1. The duty supervisor in turn fills in the daily work situation on the record book;
2. Preservation of duty records The events described in this book must have time, place, characters, processing results, and legacy issues;
3. After completing the application, the insurance manager will review it.
XIV. Employee violation handling system:
1. Employee violations are based on the relevant rules and regulations promulgated by the hotel. The security personnel at all levels must grasp the content and scope of use of various rules and regulations.
2. The violations of hotel staff are checked by the three parties:
On-duty security officer;
Duty supervisor
Special investigation team.
3. Direct correction and command of violations shall be based on the duty-keeping and on-duty supervisors, and the investigation and verification shall be based on the class.
4. Employees' violations are indeed minor and harmful. They are criticized and educated. The more serious and harmful ones are handled by the special investigation materials of the special investigation group and the department of the offending staff.
5. Survey processing program:
The value security officer or the supervisor, the special investigation team, and the security manager shall verify the level by level;
The special investigation team issued a prosecution report in triplicate;
Reported to the Ministry of Personnel and its department;
Keep all detailed records and archive them.
The violation of the hotel staff will be carried out after the insurance has been requested by the hotel.
6. Violation of the hotel's public interest handling system:
If there is an event that violates the public interest of the hotel, it is handled by the manager and supervisor of each department.
In the event of confusion and serious disputes in the business premises, all personnel are responsible for handling the incident.
Notify the relevant department.....

Chapter 4: Hotel Insurance All Job Responsibilities

Lobby Security Officer Lobby The lobby is the only way for all guests to enter and exit the hotel. There are many people, the situation is complicated, the security must be paid attention to, the movement of the guests, careful observation, to ensure the safety of life and property of the hotel and guests.
Seriously fulfill their duties, maintain a high degree of vigilance, assist the general service desk to check out or leave the store, to prevent the guests from being taken away.
Maintain the order in the lobby. For quarrels in the lobby, loud calls, and chaos everywhere, you should immediately go forward and persuade and stop, let them leave, and keep the lobby quiet and quiet.
Take some public facilities in the lobby to leave and keep the lobby quiet and quiet. There is a guest lounge sofa in the lobby, and no one is allowed to lie on the lounge sofa in the lobby to maintain the cultural environment of the lobby.
The night is to be more vigilant, pay attention to vigilance, and guests who enter the lobby after 24:00 should carefully observe and find suspicious personnel should ask and register the report.
To prevent guests from littering in the lobby, spitting, and messing around, you should immediately discourage this situation.
There are children chasing in the lobby, and guests who play and are not well-dressed should stop in time when they enter the lobby.
Do not chat with waiters or unrelated people in the lobby to influence the work.
Don't leave the company arbitrarily, be cautious and courteous to the guests, and make the guests feel good and dismiss the swear words to treat the guests.
The entertainment venue has the responsibility to maintain the order of ticket sales. Holiday. During the tourist season, in the case of a large number of people, organize guests to arrange teams in an orderly manner to prevent crowding.
The entertainment venues should be managed strictly in accordance with the regulations of the cultural department and the public security department, safeguarding the public order of the entertainment venues, preventing deflation, quarrels, fighting, chaos and rudeness in the field. If the above events occur, the incidents should be brought outside the venue. Or keep it properly. Avoid causing bad effects. Prevent other guests from performing normal entertainment activities.
There are many complicated situations in entertainment venues. It is necessary to pay close attention to the movements in the field to prevent customers from being stolen and obeying the damage. If suspicious persons are found to be strictly monitored, it is found that criminals must seize the life and financial security of the guests.
In the event of an accident, such as a fire, an explosion, etc., it is necessary to stabilize the residents, promptly rescue, and organize the guests to leave the scene, evacuate in an orderly manner, prevent the situation from expanding, and immediately report to the class leader.
After the entertainment activities are over, let the guests leave the place in an orderly manner, and coordinate the service to clean up and check whether there are any missing items, dangerous materials, fire, shut down the sound, light, lock the doors and windows, and get off work.
The parking lot security staff shall carefully study the various systems and departmental regulations of the hotel, earnestly study legal knowledge and enhance the concept of the legal system.
Actively maintain good traffic order in the yard, do a good job in fire prevention, anti-theft, and anti-stealing. Anti-destruction and other work, and put a good job in safety.
For the vehicles entering the parking lot, specify the parking place, check whether the vehicle condition is intact, such as the obvious parts such as mirrors, lights, and the number of goods and other conditions, make detailed records, fill out the form carefully, and then inform the owner to let him check on the spot. If you agree to the real signature, you can receive it.
Do a good job of charging for parking vehicles in people's parking lots, withdraw the vehicles and charge them, and cancel them. If there is any damage to the public, use their own work to facilitate personal gains. Once they are found, they will be punished according to circumstances.
The vehicles that drive out of the yard should be carefully and carefully verified. If the situation is true, it can be released. If the verification finds that the procedures are irregular and suspicious, it is necessary to immediately inquire, block and report in time.
Do not learn to drive in the yard, ride a bicycle, ride a locomotive, and do not allow unrelated personnel to stop at the yard.
When the night board is on duty, it is necessary to strengthen the warning, especially the vehicles that are opened after 23:00, do a good job of inspection work, and do a good job of verification. You must make a "three-control": a control driver's license; Three control ID cards, found that the formalities are not correct and the situation is suspicious, should be promptly blocked.
The patrol and preservation duties earnestly fulfilled their duties, and the accidents were discovered in time to eliminate hidden dangers. Make sure the hotel and others are safe.
Strengthen patrols in important areas and find suspicious circumstances, which should be handled as appropriate or reported to the team leader and manager in a timely manner.
When patrolling the floor, check the safety management of the room. Is there any insecure factor, whether the floor access, electric socket, strong guard plate, etc. are safe?
For violations of hotel regulations, on the floor or in the guest room, fighting, damage to guest facilities, first advise them to calm down or bring them to the full protection.
In the event of an accident on the floor, such as fire, murder, explosion, etc., it is necessary to promptly organize the evacuation and protection of the site and immediately deal with it to prevent the situation from expanding.
It is not allowed to use room facilities, such as sleeping in a guest room, watching TV, music, making a personal call, chatting with a room attendant, etc.
Protect the flowers and trees of the hotel's flower gardens. The garden buildings are not damaged by the grooves. The people who have the flowers will be interfered with, made and processed.