Hong Kong Macau Hotel Investigation Report
First, the first meal eaten by Shenzhen Taoyuanju is the best meal for this trip. The reason is that it is because of the sweet smile and a thoughtful greeting, let you feel that you are more than just A passer-by who only passes by once, but a noble guest, although he does not eat the taste of the mountains and seas, but also warms your heart with the language under the premise of ensuring fullness.
Second, all rooms are equipped with electric hot water cups, which is extremely convenient for the guests to stay and avoid the psychological thought that the guests feel that the water is not open.
Third, the number of employees is small, the efficiency is high: only 2 people in the main station, the cashier reception is combined into one, and the lobby manager works at the top of the main station. Guest needs are handled by the main station, and the calls from the room are answered by the main station, and then the service staff is arranged to meet the needs of the guests. There is a waiter in front of the lobby, responsible for parking and safety in front of the car. The night work of the engineering department is two people.
Fourth, the work initiative: all kinds of equipment and facilities are classical and elegant, and in the rush of guests walking in the pull, PA old Obasan cleans all the items clean, clean, tidy, intact, bright everywhere . The lobby sofa "square pillow type" * pad, every time the guest leaves, the PA staff immediately stepped forward to re-soften and neatly placed.
Fifth, the classical culture is extremely strong. Oriental Wenhua, like a Chinese cultural museum, allows all guests to deeply feel the cultural heritage and charming atmosphere of the Chinese nation for five thousand years. Chinese paintings and Chinese ornaments, such as bronze ice buckets, Chinese paintings, bronze sculpture horses, and woodcuts, are furnished in the room. Standing at Wenhua, even the descendants of our authentic dragons from China are proud of the Chinese nation, let alone foreign guests with different cultural backgrounds. Of course, they are attracted to the heart. This is a hotel. Features and life.
Sixth, the bathrobes are hung on the beam on the bathtub, so that the guests of the bath can easily come to the clothes.
Seven, the details of the heart. For example, the disposable items in the bathroom are placed into a shape, the tableware, fruits and flowers of the restaurant are all beautifully shaped, so that the guests are pleasing to the eye and feel the meticulousness and care of the Wenhua people everywhere.
Eight, business broadband and fax machines, power supply, wire connection in the desk drawer, VOD on-demand system, can give a welcome letter. The soundproofing of the conference room is good.
Nine, the English standard is high: Every Mandarin Chinese, no matter what nationality, English is very fluent in listening and speaking, which makes me feel deeply. I feel that in today's global integration, language is the most important communication tool. We use it as a star. Level hotel staff must master it.
Ten, Wenhua Oriental service is in place, trying to help the guests, the manager always communicates with us with a smile, even if other employees in the customer service, do not care to greet our language, can nod with a smile. The room is provided for guests to visit, and lights, TV, etc. are turned on before the arrival of the guests, so that guests can visit. The hotel also hangs the items that the guests have forgotten in the washroom in a prominent location for the guests to claim.
11. Wenhua Hotel has a clear marketing focus. There are 16 marketing personnel who are responsible for business FITs. They are responsible for the team and are responsible for the relevant agreement units.
12. Yuehua Hotel has high efficiency and staff reduction. There are only 6 service personnel and two management staff in the restaurant with more than 20 seats. Due to the large concentration of guests during the cooking time, when we waited for 10 minutes for two people, no one would pay attention to the food. The restaurant manager and the supervisor immediately took off the uniform and participated in the “rescue field” and gave us a free one. Dried radish is used to solve the urgent need. However, the corridor music is played at 7:00 in the morning and at 12:00 in the afternoon. The noise is disgusting, and the hotel should minimize noise disturbance during operation.
13. Hong Kong Jiahu Haiyi Hotel provides convenience for long-stay business guests. The room is equipped with electric ice chest, console, induction cooker and other equipment, and makes full use of the advantages of deep room, 2/3 of the room. With a push-pull partition, the room can be separated into two parts, the living room and the living room.
Second, all rooms are equipped with electric hot water cups, which is extremely convenient for the guests to stay and avoid the psychological thought that the guests feel that the water is not open.
Third, the number of employees is small, the efficiency is high: only 2 people in the main station, the cashier reception is combined into one, and the lobby manager works at the top of the main station. Guest needs are handled by the main station, and the calls from the room are answered by the main station, and then the service staff is arranged to meet the needs of the guests. There is a waiter in front of the lobby, responsible for parking and safety in front of the car. The night work of the engineering department is two people.
Fourth, the work initiative: all kinds of equipment and facilities are classical and elegant, and in the rush of guests walking in the pull, PA old Obasan cleans all the items clean, clean, tidy, intact, bright everywhere . The lobby sofa "square pillow type" * pad, every time the guest leaves, the PA staff immediately stepped forward to re-soften and neatly placed.
Fifth, the classical culture is extremely strong. Oriental Wenhua, like a Chinese cultural museum, allows all guests to deeply feel the cultural heritage and charming atmosphere of the Chinese nation for five thousand years. Chinese paintings and Chinese ornaments, such as bronze ice buckets, Chinese paintings, bronze sculpture horses, and woodcuts, are furnished in the room. Standing at Wenhua, even the descendants of our authentic dragons from China are proud of the Chinese nation, let alone foreign guests with different cultural backgrounds. Of course, they are attracted to the heart. This is a hotel. Features and life.
Sixth, the bathrobes are hung on the beam on the bathtub, so that the guests of the bath can easily come to the clothes.
Seven, the details of the heart. For example, the disposable items in the bathroom are placed into a shape, the tableware, fruits and flowers of the restaurant are all beautifully shaped, so that the guests are pleasing to the eye and feel the meticulousness and care of the Wenhua people everywhere.
Eight, business broadband and fax machines, power supply, wire connection in the desk drawer, VOD on-demand system, can give a welcome letter. The soundproofing of the conference room is good.
Nine, the English standard is high: Every Mandarin Chinese, no matter what nationality, English is very fluent in listening and speaking, which makes me feel deeply. I feel that in today's global integration, language is the most important communication tool. We use it as a star. Level hotel staff must master it.
Ten, Wenhua Oriental service is in place, trying to help the guests, the manager always communicates with us with a smile, even if other employees in the customer service, do not care to greet our language, can nod with a smile. The room is provided for guests to visit, and lights, TV, etc. are turned on before the arrival of the guests, so that guests can visit. The hotel also hangs the items that the guests have forgotten in the washroom in a prominent location for the guests to claim.
11. Wenhua Hotel has a clear marketing focus. There are 16 marketing personnel who are responsible for business FITs. They are responsible for the team and are responsible for the relevant agreement units.
12. Yuehua Hotel has high efficiency and staff reduction. There are only 6 service personnel and two management staff in the restaurant with more than 20 seats. Due to the large concentration of guests during the cooking time, when we waited for 10 minutes for two people, no one would pay attention to the food. The restaurant manager and the supervisor immediately took off the uniform and participated in the “rescue field” and gave us a free one. Dried radish is used to solve the urgent need. However, the corridor music is played at 7:00 in the morning and at 12:00 in the afternoon. The noise is disgusting, and the hotel should minimize noise disturbance during operation.
13. Hong Kong Jiahu Haiyi Hotel provides convenience for long-stay business guests. The room is equipped with electric ice chest, console, induction cooker and other equipment, and makes full use of the advantages of deep room, 2/3 of the room. With a push-pull partition, the room can be separated into two parts, the living room and the living room.
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