Power supply marketing manager personal work summary

Since the first day of my career, I believe that the more you pay, the more reward you get. I always use the company's business philosophy as the highest standard to guide my work. Without professional knowledge, I will study hard and diligently. Without relevant experience, I will actively ask for advice. It is not for anything else. It is only worthy of each inch of time and is worthy of the trust and cultivation of leaders at all levels.

Love and dedication

I think so, and I do this. I don’t have to go to work on my work schedule. There are no holidays, and even illness is no exception. In the nearly one year until xxx, I never considered the length of working hours, never worked overtime on holidays, in order to ensure that xxx, which occupies more than 50% of the company's power supply, can be successfully delivered to the new power marketing knowledge system. In order to make this old-fashioned old-fashioned power supply, the new marketing aspect serves the society. With the strong support of the leaders, I have organized and established the “Customer File Clearing Team” and the “Distributing Taiwan Clearing Group”. The sex working group personally organized the implementation, formulated detailed organizational measures, emergency measures and work processes, and led more than 100 people in the marketing team of copying, receiving, nuclear, metering, and business expansion, regardless of staying up late, and successively gave me more than 12 10,000 customer basic data and system historical data have been checked nearly one million times, overcoming all kinds of difficulties that are difficult to describe with words, ensuring the accuracy and continuity of basic data, and laying a solid foundation for the new era of xxx's stepping in power marketing. The basics.

On the evening of August 2nd of xxxx, I affirmed to the company deputy general manager Huang Li report: the delivery of new and old systems was successful, the historical electricity and arrears information was imported correctly, the data volume of the old and new systems was completely consistent, and the xxx line was successfully operated. condition. At that time, I smiled happily. After six months of hardships and sorrows and sorrows, I suddenly fell asleep.

Seriously study selfless dedication

For the marketing front, this year is undoubtedly a year of great enthusiasm: the launch of the "new system of power marketing knowledge" and the introduction of the "four-point management method" mean that all marketing workers stand at the same starting line. In the face of the two issues that have never been experienced, it is the basic knowledge necessary for future marketing management to thoroughly grasp and apply the new system as soon as possible and to deeply understand the management methods and implementation rules of the Taiwan area.

At the beginning of the new system preparation, I participated in the industry expansion subsystem expert working group. In the face of unfamiliar operation interface and process, I turned over the operation manual with more than 200 pages. We only have one week, not only to get familiar with and master. Using this new system, we are shouldering the company's ability to discover and correct the deficiencies and loopholes in the new system, and propose new requirements for our company. For the whole 7 days, I bury myself in front of the computer in the information center, repeatedly and repeatedly, and consulted, communicated, and argued with the software business over and over again. The expert group finally proposed more than 10 new requirements and found more than 20 program loopholes. The task assigned by the company was completed, which provided strong support for the on-line operation of the industry expansion subsystem.

In the early stage of the online game, we are trying hard to learn and master the application of the new system. After the launch, it is the real actual combat stage. xxx has the most complicated power supply customer base in the company. The difficulties of the expansion and nuclear computing system are even some software developers. Hard to solve. To this end, the company held several special meetings, researched solutions, and finally adopted the proposal of "xxx-home". The general manager of the company, Wang Wei, made clear instructions at the special meeting: to prepare for the preliminary work, and to implement the joint application on January 1, XX, XX, to win the hard bone of the card in the company's throat! It’s another hard battle! My friends and I are ready to be dedicated to the company's marketing career.

The Taiwan area assessment device was installed in September this year. How to effectively implement the management and assessment measures of the Taiwan area has become a new problem for our company and the company. For this reason, I have reviewed dozens of relevant management modes on the Internet and borrowed them from various channels. The State Grid Corporation's management measures successfully drafted the “divided pressure, distribution, sharding, sub-segment four-point management methods and assessment rules”, which is aimed at our large power supply area, many assessment objects, and low-voltage lines in the main city. A variety of difficulties, and drafted a "step-by-step implementation steps for the MX urban power supply station change assessment", there are plans, targeted to advance, to complete. In November, we successfully conducted a comprehensive assessment of the personal electricity rate recovery rate and line loss rate for the responsible personnel in the relevant Taiwan area. In December, we completed the simultaneous assessment of 722 sets of distribution line loss rate and recovery rate.

Sincere service and innovative thinking

The size of our clients is more than 120,000. How to respond quickly and meet the personalized service needs of different types of customers has become the focus of our current and future marketing research. In view of the actual situation of xxx people, we first strengthen the service responsibilities of business outlets, unblock the functions of customer information collection, transmission and feedback at the business outlets, and conscientiously implement the "one-stop" service and the "phone first system" to unify the dress. The unified language, smile service, and the use of the new system of power marketing knowledge have greatly improved the business processing capability and shortened the business processing cycle. Secondly, in September of this year, with the company's consent, through the appointment and competition, the two forms were formed. The large account manager class breaks the management mode of the original size customer's centralized meter reading class, clarifies its specific job responsibilities and scope, and provides 24 hours of after-sales service for large customers in a targeted manner. Through customer visits, customer satisfaction surveys, etc. Form to meet the needs of different levels of large customers, customers only need a phone call, other things to be handed over to us. In early September, I received a complaint from the mobile company signal base station electricity bill collection inconvenience caused by the late payment of electricity charges, immediately organized related work The personnel launched an investigation, and the original mobile company had 15 in the power supply jurisdiction of the city. Eight signal base stations are distributed among the buildings in each street, and my historical operation mode is to store the invoices in the floor meter box, and the meter reading time is different, which is inconvenient for the customer to pay the bills. In the case, I led the account managers to respond quickly. On the same day, we developed a set of service measures to solve the similar situation. The information on the electricity bills of customers collected on the 20th of each month was transmitted to the e-mail address of the relevant person in charge of the customer in the form of electronic documents. After the electronic document list is credited, it will directly print invoices to all major business outlets of our company. At present, this service business has been applied to many communication industries and commercial chain stores such as Netcom, China Railcom, Telecom, Chain Pharmacy, etc., and has been well received by customers.

Unity and cooperation for common progress

As the youngest manager of the xxx urban power supply station, I always warn myself. First, we must adhere to the company's established marketing work ideas, unswervingly and uncompromisingly. Second, we must fully study and apply the predecessors. Rich experience, tailored to local conditions, planned, and implemented step by step; Third, we must pay attention to group relations, understand and help colleagues of different ages, and give maximum support within the scope of principles.

Xxx has more old employees, and some even experienced the xxx and even the development history of the power supply company, they still fight in the marketing line. As young electric workers, I am proud of their dedication and dedication to the electric power industry. As a young marketing manager, the practical difficulties in management are also coming. On the one hand, it is a new idea and a new concept of the company's marketing strategy. On the one hand, it is the soil method and the old one accumulated by the predecessors for several years. It can not affect the progress of the company's marketing work, nor can it be carried out radically. How to find a joint point between the two? It has become a difficult problem that I must solve scientifically before I set up my work tasks.

I always believe that strengthening the connection with colleagues and relevant departments is an important condition for doing a good job in current marketing. In the office, I humbly accept the opinions of different opinions, and treat each squad leader equally, so that they have certain responsibilities and pressures, and have the right to independently carry out their work, and mobilize the enthusiasm of the squad leaders to the maximum extent. Therefore, I insist on seeking common ground and keeping small differences. I usually communicate with other relevant personnel in other departments, negotiate more, and pay more attention. I have received good results.

Since ancient times, family and career, love and filial piety have always had a collision. In this regard, my heart is full of embarrassment and regret. One night after the continuous sacrifice of more than 50 weekends, the 5-year-old daughter naively asked her mother: "Dad What? I haven't seen him for a long time." The words of the child made me feel bad! The wife is also an excellent business backbone. Serving the grassroots street office, I need my strong support. My daughter is smart and well-behaved. I need my careful cultivation. The requirements of my parents are simple. I just hope that I can return on time. Home to eat a reunion dinner. I am embarrassed to fail to fulfill my father’s duties, to be saddened by the filial piety of being a child, and to blame myself for failing to fulfill my husband’s duties and obligations...

In recent years, I have won the honorary titles of “excellent trade union activists of the group company”, “advanced workers of power supply companies”, “advanced workers in Jiangnan hydropower”, “advanced individuals in power supply” and “excellent party members of power supply companies”. However, these only represent the past. As a power worker in the new era, although I have not experienced the feats of the older generations, the squatting, and the rushing area, I know that the cruel market competition has left us without The road can be retired. We must hold our ground and guard the supply areas that the predecessors used to make blood and sweat. In the face of the cruel market competition, we will go forward and never go back!