2014 sales work summary report

Insurance sales work summary

From the natural disasters in recent years and the outbreak of the global financial crisis, all of them have had a huge impact on people's lives. At this time, many styles of insurance have been popular among more people. I will do a summary of insurance sales work to systematically show you the specific business processes and recent developments of insurance sales.

Under the complicated and ever-changing environment, the company firmly established a scientific concept of development, and worked hard to implement the important thinking of the "Three Represents". With the close support and cooperation of all functional departments, through the hard work and hard work of all employees, the business has achieved Long-term development, business scale has created a record high, reviewing the work of the year, both successful experience and some shortcomings.

First, personal business has achieved breakthrough development.

The rapid development of business must have a strong core team as a support. The company has intensified its team building efforts, and has hired Beijing experts to provide additional guidance, combining the exhibition industry with the increase of employees, promoting business development through the increase of staff, and promoting the increase through the benefits brought by business development. The supervisors also worked hard. They always pay attention to their team members, help them to help them, help them grow, and let our employees feel the warmth of the company and make love.

Personal business is our core business and the basis for the company's continuous operation and steady development. Our company has formulated corresponding incentive measures according to its actual situation, and has used various sales models such as “Customer Appreciation Meeting” and “Production Meeting” to seize the favorable opportunity of strong listing of several new types of insurance. All employees are highly motivated and hard-working. After ploughing, I finally achieved fruitful results.

Second, work hard and the group business has risen steadily.

Group business is an important indicator of the company's business performance, and it is also the intersection of production and life insurance. Therefore, the competition is particularly fierce. In the confrontation with a number of competitors, our company collected a total of 2.66 million yuan in insurance premiums for the whole year group business. After the re-release of the business indicators in the fourth quarter, it took only one month for us to complete the mission goal.

In the past year, in addition to maintaining existing channels, we have been actively seeking new business growth points, striving to break the downturn in business development, and actively strengthen communication and collaboration with relevant departments to obtain maximum support and assistance. Increase publicity and expand the influence to win the market.

Third, serve the new socialist countryside

The company fully implemented the strategy of “consolidating the city and expanding the two townships” and actively echoed the call of the central government for building a new socialist countryside. Our company has deepened its understanding and understanding of “the two townships are strong in the county and the county is strong in the province”. Enhance the sense of responsibility, mission and urgency of developing rural markets.

Fourth, the dominant market dominates

In the first half of this year, the company issued a call for the completion of the annual target in the first half of the year. In the face of huge challenges, we have not retreated. We actively contact various agencies and outlets to strengthen business guidance and promotion. Through the joint efforts of the staff and agencies of the company, our company achieved a total premium of 5 million yuan in the first half of the year. Although this result has a certain gap with the mission objectives of the state company, this achievement has already created a historical high.

5. People-oriented, honest service.

The quality of service is not only related to the development of the company's business, but also to the company's reputation and future. We adhere to the service concept of "people-oriented, customer first", and we want customers to think and urgency. In the whole year, our customer service department has accepted various types of claims and maturity payment cases of 7 million yuan.

This insurance sales work summary, more systematic and comprehensive display of our company to provide customers with first-class service with fast, professional, efficient and accurate services. Our hard work has also won the trust and recognition of our customers. In the future work, we will continue to work hard to make more people have guarantees.

Brand cabinet sales work summary

In the blink of an eye, time has passed nearly a year with busy work. I have been to XX since the fourth semester of the senior year. During this period, I worked hard, constantly challenge myself, and honed my ability in practice. , so that my business level has made great progress. Looking back at the wind and rain that I have experienced, I will now make a summary of the sales of brand cabinets:

I really feel that sales is an art, and I need to be a language skill. As a jewelry salesman, let customers buy satisfactory jewelry, need to consider several aspects: 1 serious reception of customers, take the initiative to ask questions, smile service is the key, to create a relaxed and pleasant shopping environment for customers; 2 because most customers There is not much knowledge about jewellery, so we try our best to introduce the type of jewelry that she wants to the customer. The more the purchase desire is, the stronger the satisfaction is, because the customer is the best advertisement. 3 to reduce customer pressure, because the value of jewelry is relatively high, therefore, the customer is under pressure before the final transaction, so the salesperson should take a distracting approach to reduce customer pressure. 4 After the purchase is over, the knowledge of wearing and maintenance should be explained in detail. Finally, some wishes are expressed by the customer's mood, the relationship with the customer, and the expectation of secondary consumption. 5 Waiting for the arrival of customers with the best mental state, paying attention to their appearance, wearing clean and proper body, insisting on make-up every day, remember not to make heavy makeup, fresh and elegant.

Through the help of the leaders and colleagues, I successfully completed my work, learned a lot of things, and exercised myself. After unremitting efforts, my work performance has made great progress.

Although there is no small progress, there are still many improvements and shortcomings. For example, not all jewellery is understood, but also to strengthen learning; at the same time, your sales skills should be improved, because you do not know what kind of temper, hobbies, and knowledge of the next customer, you need to learn this knowledge, It is important to appreciate the success of others. As a cabinet chief, like a squad leader with a warrior, rushing in the first line, it is very important to infect members. As a cabinet chief, it must first serve as an example. Models take the lead. A counter is a collective, and full solidarity can be released. Maximum energy. For example, whether the jewelry recommended by the customer is in line with the needs of the customer, and whether the attitude toward the customer is rigid or not causes the customer to be dissatisfied. Do you want to think about whether the customer is fully jewellery? So we learn from each other and make progress together.

Usually, I also pay attention to the inner cultivation of the individual. Through the constant study of newspapers, books, and magazines, I have a strong sense of responsibility and dedication, a positive attitude, serious responsibility, dedication, and professional knowledge, so that I can continue to charge, which is the source of confidence in the sale of jewelry.

In short, during this year, I worked and was happy. Through this summary of the brand cabinet sales work, the system and the overall work have a certain understanding of the past work. I will continue to adhere to the essence of the future, and the dross will be converted into the essence.

Telemarketing work summary essay

Unconsciously, 14 years is about to pass, 15 years is coming, and reviewing the 14-year work history can be said to be a mixed feeling. I still remember that the company arrived in the company in the early 13th and has been working for more than a year. In a running-in period, the later working state is on the right track, and has a deeper understanding of the industry and the type of work that he is engaged in. Although I have grown a lot during the year, on the whole, there are still many aspects that I need to improve. The following is a summary of my work for one year:

My main job responsibilities are telemarketing. This is a new industry in recent years. As the name suggests, telemarketing is the sale of transactions through telephone. During the year, I used multiple channels, such as the Internet, telephone, etc. In order to get the opportunity to communicate with customers, when I did not do this work, I always thought that the phone sales is to make a few calls, then talk to a QQ, and then contact the customer, everything feels very easy. But when I really started this industry, I realized that things are not as simple as I imagined.

Because the telephone sales are different from the store sales, everyone can have face-to-face conversations. The telephone sales are based on one person who will not know each other. Because one product is connected with each other, the first impression is that the customer is The thing you sell is useful to her, so that we can continue to talk. If the customer is not interested in your product, then there is no need to continue to communicate. So it is very important to leave a good impression on the customer. For those who make a single order, don't ignore it. You can care from time to time, give a greeting, let them feel the importance you attach to them, and leave a good reputation for everyone, maybe when the people around her need it. She will be the first to think of you. For you, the greeting is only a minute, but it may bring you a big surprise.

After a year of work, I found that there are still some areas that need improvement.

First, communication skills need to be improved. Language organization expressive ability needs to be improved.

Second, follow-up services for customers who have already cooperated are not in place. Looking at your own successful customer base, the number of large customers is very small, but they are still trying their best to maintain every customer with a good intention, and to achieve the purpose of the customer to the real customer.

Third, the customer report has not been well organized. For our industry, there are peak seasons and off-seasons. For the off-season or when approaching the holiday, greeting customers should do a good report summary, and I am not good enough in this regard.

Fourth, the number of new customers is small. This year, the successful clients of my cooperation mainly found customers through channels such as telephone sales and online customer service, and I really found very few customers. This is worthy of my own thoughts.

5. When encountering professional or business knowledge that I don't understand, I am not good at asking for leadership, and I have not absorbed my knowledge into the day.

The above is my summary of the work of this year. For the shortcomings, I will improve it in the new year, strive to be the best, let myself grow up quickly, and be able to stand alone at the beginning, hope that the company leaders and colleagues will supervise me. .