Hotel sales work summary

With the help of the leaders of the city bureau and the support of the board of directors, the **** Grand Hotel has gone through more than eight months of extraordinary entrepreneurial history since its official opening on April 16. Looking back on 20xx, all the staff of the hotel have overcome the difficulties of just starting and lacking experience. They have experienced the test of various large-scale conferences and reception work of important VIP guests. They have gradually matured from entrepreneurship and achieved gratifying results. In the way, the transformation from exploration operation to professional operation was initially realized. In the management mechanism, the transformation from person management to system management was realized, and the transformation from scale benefit to profit benefit was realized in terms of operational efficiency. In the more than eight months, we received a total of guests, creating a business income of 10,000 yuan and achieving a net profit of 10,000 yuan. A lot of work has been done for this hotel, which is summarized as follows:

First, make all preparations work conscientiously to ensure that the hotel is opened on time.

From February 21, 20xx, the municipal party group decided to build the hotel to officially open on April 16th. There was only a short period of more than 40 days. In the absence of the hotel, employees need to recruit, goods need to be purchased, and various rules and regulations. And the workflow needs to be established. Faced with a large amount of preparatory work in these various aspects, coupled with the lack of experience in the preparation of personnel, it can be said that time is tight, tasks are heavy, and there are few people. Whether it can be opened on time, like a stone in the hearts of hotel leaders, but did not hesitate to reach a consensus, the decision of the party group of the municipal bureau is the order, the time is tight, the task is heavy, and we must resolutely complete it on time. To this end, a group of hotel leaders actively thought about ways to seriously study and comprehend the preparation plan, and led several people who were temporarily recruited to work overtime and work day and night.

First, a preparatory group for the establishment of the preparatory group was established. The group meeting was held four times to study and formulate the preparatory work plan; the research and development of the project plan for the procurement of goods; the research and development of the recruitment and training program for temporary workers; the establishment of the salary standards for temporary workers; The current work focus and work ideas of a period. These work will be formulated in a time-scheduled schedule, and implemented on a daily basis to ensure that the hotel is opened on time and received favorable comments from the leaders of the provincial and municipal bureaus.

The second is to set up an article procurement leading group, which is responsible for the implementation of the item procurement plan. With the support of the board of directors, in a short period of more than ten days, together with the relevant department comrades in charge of supervision and financial planning, the collective procurement of more than 2,000 varieties of the 13 categories was carried out, in accordance with the provisions of the ICAC. It is required to carry out bidding and procurement in strict accordance with the regulations for bulk commodities that require government procurement and control, and organize personnel to be organized in time.

The third is to complete the recruitment work on time. Recruitment is the highlight of the hotel's preparation work. Whether it is possible to recruit high-quality personnel and get it in time is the key to whether the hotel can be opened on time, and it is also the guarantee for the smooth development of the hotel. . To this end, we have done the following work seriously: 1. Make full use of newspapers, radio and television for advertising, as much as possible to let more people know about the recruitment of the hotel; 2. Set up a recruitment team to carefully understand the candidates The basic situation is strictly controlled according to the requirements of the hotel; 3. Organizing physical examination to ensure the health of the employed personnel and avoiding the entry of infected patients; 4. Military training for newly recruited personnel, the main purpose of this is to strengthen the overall staff Concept and organizational discipline, after four days of military training, achieved relatively obvious results. 5. Organize newly recruited personnel to go to the province to open a pre-employment business training. After 22 days of internship, the newly recruited personnel have initially mastered the business knowledge of the prescribed positions and enhanced their working ability. The entire recruitment training lasted for more than 30 days, and a total of more than 110 employees were recruited and trained, which laid a good talent foundation for the opening of the hotel.

Second, formulate various rules and regulations, and gradually improve internal management.

Rules and regulations are an important guarantee for strengthening hotel management. To this end, the hotel attaches great importance to this work, and has formulated a series of rules and regulations such as job responsibilities and work service procedures in various departments. At the beginning of the opening, due to the lack of professional quality management personnel in the hotel, the rules and regulations of individual departments are not very realistic, there are work loopholes, and some departmental rules and regulations have not been perfect. The hotel is constantly adjusting in the work and operation in light of the actual situation. And with the "provincial Kailai Hotel", "Aerospace Hotel" "Jingfu Grand Hotel" and other peers exchange learning, learn from experience, learn from each other, make up for loopholes, so that the hotel's rules and regulations continue to be improved and improved. The hotel finance department first formulated a practical and feasible financial system, perfected and perfected the job responsibilities of the various positions of the hotel finance department, and made the whole hotel's finance, supply, custody, and employment work in an orderly manner. ,in Apple pie order. They also established a complete set of computerized financial accounting system suitable for the financial accounting and management needs of the hotel, based on the actual needs of the hotel accounting, through continuous discussion, revision and repeated practical application. In order to make it easy for every employee of the hotel to have a detailed understanding of the hotel's rules and regulations, the hotel has compiled the "**** Hotel Staff Handbook", which is distributed to the hands of every employee who is in the store to enable them to follow the rules. Use rules and regulations to constrain your behavior and clarify your rights and obligations. In order to make the management level of the hotel to a new level, in December the hotel also hired professional management personnel with high salary, carried out comprehensive reform of the hotel, introduced the early routine meeting system, quality inspection and assessment methods, and manager attendance check-in. A series of new rules and regulations, such as the system and departmental work logs. The formulation of these systems has strengthened the management of personnel at all levels and has played a good role in “managing people with the system”. The spirit of the hotel staff, behaviors, environmental hygiene and many other aspects have been raised to a higher level.

At present, the hotel has issued more than 40 rules and regulations for various duties, regulations, methods, procedures, etc., and has set clear standards for each person's duties, responsibilities, and goals, and has made corresponding responses to violations and violations. Penalties. It has been done for every job and every work link, and there are rules to follow.

Third, strengthen the quality training of personnel and strive to improve the quality of service.

Training is an effective means to improve the quality of employees and a basic work to improve the quality of services. When the hotel was first established, most of the first batch of staff members did not have experience in hotel work, and the high-level management staff became even more scarce. In addition, the hotel was a highly mobile industry, especially the food service staff. The talents are hard to find, and the low-quality personnel can hardly meet the needs of the upper level of the hotel. In practice, the hotel leaders realize that strengthening the training and education of personnel is the key to improving the service quality of the hotel and the foundation for promoting the survival and development of the hotel. To this end, at the beginning of the hotel opening ceremony, the staff were trained in militarization, standardized training and systematic theory, and all-round training and internships were carried out in four-star hotels, and the training certificate was obtained. This will play a certain role in the rapid acquisition of Samsung foreign-related hotels after the hotel opened. In the usual work, various departments also organize internal training, assessment and technical competition according to their respective work characteristics, such as: English training, Mandarin training, smile service training, and catering room business training. New and old employees also pay attention to doing a good job of helping the band and implementing "one-on-one" training, which has played a very good role in the rapid mastery of the new employees. The hotel also took the approach of going out and coming in, sending hotel management personnel to study in ***, and inviting professional managers from the province to come to the hotel for guidance training. These measures not only greatly mobilized the enthusiasm of employees, but also further improved The management level and service quality of the hotel.