Shopping sales summary

It’s been a week since the clothes went to work. Every day of the week is in a state of intense and busy learning. Through study, I deeply feel that the crystal is profound and profound, and I deeply discover that there is too much knowledge to learn. After coming to the crystal, I was assigned to the shoe area. After a few days of study, I would like to report my learning situation and thoughts from the following aspects.

1. Field work

When you come to the shoe area, you first learn at the on-site station cabinet to learn about the classification, quality, price, origin and sales skills of the shoes, so as to make up for the lack of understanding of the items in the area. Secondly, in the routine work every day, we urged the cabinet group to sanitize, clear the fire exit, supervise the guide to wear the work clothes, wear the work card, pay attention to the neat placement of the price tag, correctly write, check the sales ticket, and set the magnetic buckle. Fill in the entry form to do the best prevention work. Finally, according to the actual situation, analyze the deficiencies of each cabinet group, so that the work of each cabinet group can be better improved.

These on-site work seem to be some cumbersome little things that are worth mentioning, but sales are no small matter, services are no small matter, and countless small things are a big deal. Have a good writing: the details determine success or failure. Only by paying attention to details and paying attention to daily small things can we maintain a good sales environment in order to ensure a good service and ensure better sales.

2. Business familiarity

In the past few days, I have learned a lot in business, from the correct entry of the entry form, the correct filling of the label, the simple business of the purchaser's rules and regulations, the heavy-duty system, the after-sales service standard, the implementation rules of the three-package quality of the goods, etc. Difficult business. However, I personally think that although there are quite a lot of studies, there are not many that can be really used. Because all things are based on people watching things, to truly serve customers and serve suppliers. It is not just a backrest system that can be done. This requires us to learn the system from practice, to understand the crystal concept, to deal with the things we encounter, we need our uninterrupted learning, improve our own quality, in order to become a qualified crystal manager.

3. Experience and experience at work

In the days of working in the crystal, because the shoe area is the most sold area in all areas of the mall, in addition to the field work and business learning, the most seen is to deal with after-sales. And these after-sales treatments have made me sigh more than once: the customer is definitely God in the crystal! All after-sales services are customer-centric, from the standpoint of customers to understand customers, to deal with problems, try to make customers satisfied. Because the crystal's after-sales service is good, it also brings opportunities to those who are unreasonable. At the same time, our after-sales personnel do not compete with them, but gently explain to them the scope of the three guarantees. Use your attitude and service to touch these tough Gods.

As a new manager, I must take the essence, study hard, truly understand the corporate service concept, and take it seriously in the details of daily work, strive to become a good manager, and hope that the seniors and leaders can give More guidance.