Sales department work summary

In 2019, it is nearing the end. Under the leadership of the party committee of the association, with the help of various departments, my 20 employees and I have worked hard for more than 300 days and nights. Looking back at the bits and pieces of this year, there is bitterness and sweetness, and there is a sadness and joy, but more is the joy of harvesting through everyone's efforts.

On the day of the director of the sales department, I understood the weight of my burden. As the facade of the All-Union Society, as the clearing and processing center of the All-Union Service, a slight loss would cause immeasurable losses. Despite the heavy responsibilities, I believe that as long as you continue to work hard, you will be rewarded. Now we will make a summary of the work of the sales department in 2019. Let the good side continue to play, the bad aspects can be corrected, and pave the way for the further development of the sales department.

I. Business performance

Debt business: As of the end of December, the balance of various deposits was 10,000 yuan, up by 10,000 yuan at the beginning of the year. Among them: the balance of savings deposits is 10,000 yuan, up by 10,000 yuan at the beginning of the year, accounting for various deposits; the balance of public deposits is 10,000 yuan, up by 10,000 yuan at the beginning of the year, accounting for various deposits. The daily average deposit balance is 10,000 yuan, which is 10 million yuan more than the average daily deposit in 2019. The increase is as high as 10,000 yuan in bank card balance, which is higher than the beginning of the year? Ten thousand yuan. The deposit balances of the main department, Great Wall North Road and Daxi Street respectively reached the year-on-year growth.

, intermediate business, intermediate business income of 10,000 yuan, to complete the task of the year. It rose from the beginning of the year: the counter intermediate business income was 10,000 yuan, and the income from the evaluation and insurance intermediary business was 10,000 yuan. The main business, Daxi Street and Great Wall North Road respectively realized the income from the intermediary business of 10,000 yuan.

Card business, equity capital and ATM business. On the deadline, the sales department issued a total of bank cards, and the live card rate was reached. The ratio of the card tasks was completed by the main department, Daxi Street and Great Wall North Road respectively. The percentage of equity capital reached 10,000 yuan, the percentage of tasks assigned by the association, and the percentage of tasks completed by the main department, Daxi Street and Great Wall North Road. The main cash machine business ranked third, with an average daily traffic of 140,000.

Second, work review

Make every effort to organize deposits, and lay a solid foundation for achieving sound and fast development.

Deposits have always been a bottleneck restricting the development of rural credit cooperatives. Therefore, catching deposits has always been a top priority for the sales department. After the deployment of the 2019 final working conference, the sales department actively echoed the call of the association, and entered the New Year's work early, giving customers a shopping bag, new year pictures, and small gifts. Customer support for credit unions. Deepen the emotional connection with customers. Due to early deployment and fast action. Therefore, after the New Year has just passed, the deposits of the sales department have achieved a big return. In the first quarter, 80% of the annual deposits were completed. In the face of impressive results, each member of the sales department did not feel complacent. Instead, they worked harder to maintain high-quality depositors, pull potential depositors, and explore potential deposits. Households, constantly depositing deposit information, whether eating at an acquaintance with an acquaintance at a dinner table or chatting with people in life, as long as they hear information about deposits, they will inevitably have to inquire clearly and then do some work. Everything doesn't forget to catch information, and I don't forget to take deposits from time to time. How many times in order to win over to win the customer's wind in the rain; how many nights can not go home on time for entertainment; how many times to keep a customer to do work three times and five times, but the good news is that the hard work has also been rich Return. At the end of the first quarter, the sales department's deposit task has reached 80% of the annual task. However, what needs to be pointed out is that the deposit results of the sales department are inseparable from the public relations of the leaders of the association and the strong support of the client manager with a loan. It is the goal of everyone and the concerted efforts. To overcome the deposits of various government departments, enterprises and institutions, and even every scattered savings customer, the performance of the deposits of the business department can be so impressive.

The implementation of the teller system has optimized the labor mix and improved the service level.

Since March, the main department of the business department has undergone intensive renovation. After two months of arrangement, the business hall has a new look. At the same time, it is equipped with a numbering machine. The hardware facilities are no worse than other commercial banks. The improvement of the hardware facilities and the reform of the teller system went hand in hand. Since the day of moving into the new business office on May 18, the teller system has started to operate. Since it was implemented in Jialing for the first time, we also encountered the implementation of the teller system. A lot of problems have been reached, but with the cooperation of various departments of the Associated Press, our problems have been solved one by one. It can be said that the teller system is becoming more standardized and perfect. The reform of the teller system not only optimizes the labor combination method, but also changes the business environment of the previous business room, which has long queues, chaos, and suffocating business environment. It also changes the inefficiency of the previous double review, which greatly shortens the customer handling. The time required for the business has increased the customer's satisfaction with the service. However, what makes all the tellers feel the most is that after the implementation of the teller system, the tellers began to change from one-handed to the generalist, which forced the tellers to credit, save, and public business. Proficient in all aspects, enhances the sense of urgency for employees to learn business, learn systems, and learn skills. Of course, the reform of the teller system also provides a more scientific and fair basis for the next salary assessment. I think that in the near future, it will be more work, more The distribution system of less work and less effort will be truly implemented.

Under the giant plan of the party committee of the association, the sales department has added two new outlets on the original basis. month? ? The road network started to work, in accordance with the principle of saving and efficient decoration, according to the decoration style of the main department, the uniform pattern in the periphery decoration, the built-in machine, leisure seat and other self-service facilities, from the service environment Try to meet the needs of customers. The process of decoration is difficult. From the layout of outlets, the purchase of materials, the selection of decoration personnel, etc., I don’t know how much the workers have grinded, how many times they ran back to the building materials market, and only know that time is particularly special. Tired, but looking at the spacious, bright and comfortable business hall every day, my heart is especially happy and excited. During that time, I was thinking in my heart, this hall can be opened that day, and what will happen to the future business here. What kind of benefits will it bring to the sales department or even the association? But I believe that there is only one company that is constantly evolving, and its scale is growing, so I firmly believe that its prospects are bright!

, prevent risks, strengthen internal control

First, strengthen the ideological education of employees, and actively respond to the activities of the “reviewing” cases organized by the association, and organize employee learning, self-examination and self-correction, and eliminate hidden dangers. Efforts will be made to improve the awareness and self-discipline of all employees, to prevent micro-duration, and to be safe in times of danger. Second, establish and improve various rules and regulations. Starting from the basic work, we observe and analyze each link and every detail, establish a post responsibility system, clarify the job responsibility and permission of the post, and pay close attention to the implementation of various systems. In terms of business operations, the role of the class teacher should be fully utilized. The class teacher must check the teller's subpoena flow daily to find out the problem in time, and the authorized personnel must carefully review each employee's business and review it. The business bears joint responsibility. Third, the inspection and supervision were in place, and the audit department actively cooperated with the audit department to conduct audit inspections on the business situation of the tellers and the various rules and regulations of the sales department, and limited the timely rectification of the problems found. To achieve "iron face, iron heart, iron wrist", to promote employees in accordance with the standardization of operations. This year's sales department staff changed frequently, but the inspection and supervision handover can keep up with the security transition. Fourth, attach importance to safety and prevention work. "Three defenses and one insurance" work is always unremitting, and every meeting must be said. Adhere to the guiding ideology of "pre-emptive prevention, ensuring completeness", increase the intensity of reconciliation between banks and enterprises, and find problems through reconciliation. Through a series of measures and work, the quality of the accounting department of the business department has been greatly improved, and there has been almost a good situation in which the business of the whole business department has no major errors. There is no good situation in the safety incidents of economic cases throughout the year.

Strengthen the building of party culture and home culture, and enhance cohesion.

For a long time, the sales department has paid more attention to business development and some neglected the construction of spiritual culture. However, it is well known that the spirit is a guide to action. A good spiritual culture will encourage employees to be energetic and positive, while a bad spiritual culture will lead to the degeneration of human behavior. Corruption may even lead to the occurrence of a case. Since last year, under the call of the party committee of the association, the sales department has begun to focus on cultivating a group of party activists and playing the role of party members and comrades. Four young workers have become glorious party members and one has been converted into a formal party member. The party building culture is very impressive. At the same time, we will continue to carry forward the construction of the business culture of the business department. When each employee celebrates his birthday, the sales department will organize everyone to unite and celebrate together, and prepare a beautiful gift for the comrades who have lived. The employees were particularly moved, resulting in a sense of belonging. I know that the business volume and high-intensity work of the sales department often make employees nervous and very hard. The bank is also a high-risk industry. If the employees' mental state is not adjusted in time and the correct guidance is carried out, normal work will be affected and even serious consequences will occur. Therefore, when some employees have emotions for various reasons, I Will give patient guidance to help them resolve their emotions. The true love pays ushered in the understanding and respect of the employees. It is no exaggeration to say that the sales department is definitely a united group, and everyone is tightly screwed on this rope.

Despite some achievements, I know that there are still many shortcomings in the sales department.

1. Our strength in the implementation of the system is not enough, although sometimes it is hard to say in the meeting, but the implementation is not good enough.

2. Some minor errors and minor problems found during the audit process have not been well corrected.

3. There is still a big gap between the front desk service and other state-owned banks. Customer complaints have occurred, which seriously affects the credibility of our bank.

4. The overall quality of the teller needs to be improved. There is still a misunderstanding in the concept of the teller service, and there is a dispute with the customer. Some new tellers have not experienced enough at the front desk, resulting in individual complaints about improper handling of service cases, and it is still necessary to continue to strengthen training and improve the overall overall quality of sales staff.

5. The deposit business is not stable enough, and there is a phenomenon of ups and downs, while the income of the intermediary business is low, and the marketing of the card business is not enough.

Next year's work ideas and main practices:

1. Further increase the marketing of financial and urban infrastructure funds. Strengthen communication and contact with the Finance Bureau, timely understand the situation of extra-budgetary funds and urban infrastructure investment, and do a good job in marketing and service of relevant capital units in advance to improve the retention of funds.

2, take the initiative to fight, and strive to take the middle business to a higher level. It is necessary to increase publicity and further enhance the innovation capability of the card business. We must strive for various agency services suitable for our business, and use card issuance to drive debt business and intermediary business income.

3. Further strengthen the quality service, conduct regular service training and summarization, and make the business window service standardized, systematic and streamlined, so as to achieve more customer satisfaction. At the same time, consider adding a vip service window to the main department to provide fast and thoughtful services for large customers and quality customers who come to handle the business.

4. Developed performance management objectives, comprehensive performance management evaluation and corresponding incentive and restraint methods, and assigned task assignments to each individual and linked to employee compensation. To inspire employees' work enthusiasm and subjective initiative.

5. Continue to strengthen the construction of internal control and strengthen the implementation of rules and regulations. In view of the problems and deficiencies in the management of the business department and the management of the case, the staff must be strengthened, the spirit of employee dedication should be motivated, and the life problems affecting employees should be solved. Through a series of compliance culture education, etc. Special activities to prevent all kinds of cases and liability accidents from happening, to ensure safe and stable operation next year.

New starting point, new hope. Standing at the starting point of 2019, let us be full of confidence, with a clearer mind, more vigorous fighting spirit, more energetic attitude, more diligent spirit and more enthusiasm, to advance to our set goals!