Company employee sales work summary

As the work progressed, I came into contact with many new things and encountered many new problems, and these new experiences are a new tempering process for me. Looking back through the whole of November, I learned a lot: I learned to face calmly when I encountered difficulties; in the face of setbacks, I learned to look up strongly; behind repeated and monotonous work, I I learned to think and summarize; when the company's image was damaged, I learned how to maintain it; when I was misunderstood by the customer, I learned how to communicate and communicate. The above is where I made a slight breakthrough in my work, but this breakthrough does not mean that I can do my job well. In the next work, I will continue to improve myself, and constantly sum up experience and learn lessons in failure; Learn their advanced work methods and concepts in collaboration with colleagues; learn to understand others in communication and communication.

The work summary is now reported as follows:

First, the work:

1. Do a good job of sorting out the basic information, timely report the customer's situation to the factory, and reflect the customer's information to the factory; 2. Make an order tracking: After placing the order, confirm whether the factory orders the order, understand the production process of the order product, and confirm Whether the product can be delivered on time, and finally determine whether the customer receives our products on time; 3, is the return of the goods, confirm the reconciliation list with the customer and confirm the return, promptly send the billing information to the Finance Department, do the invoicing Matters, finally confirm that the customer receives the tax receipts and require timely arrangements; 4, maintain the old customers, keep in constant contact with the old customers, understand the latest trends in customer demand for products. In addition, we must introduce the company's latest products to our customers to determine if they have a need.

Second, problems in the work

1. The coordination ability of the delivery period is not strong enough. Some goods with a relatively fast delivery period often cannot meet the customer's needs very well. The delivery time is pushed back and forth, and some products can even be completed in more than 20 days. This situation has led to complaints from some customers. There is not enough work rationality, and there are often some mistakes in the work; the allocation and utilization of time is not reasonable enough, so the efficiency of the work is greatly reduced; the primary and secondary nature of the work content cannot be well distinguished, thus affecting the overall work. process.

2, due to the lack of knowledge of their own products and the limitations of the business level, in the process of communication with customers can not be very good to convince customers. In this respect, I still need to continue to learn to improve my product knowledge and improve my business.

3. Product quality problems are difficult to avoid in large-scale production, but everyone wants to reduce the incidence of product quality problems. According to statistics, there were more than a dozen cases in which customers complained about the quality problems of our products last month. To give two cases: Bangwei h0710136 single-claw nail, because the bottom nail is not sharp enough in the actual large-scale production process, the penetration is not strong enough, resulting in a large number of nails snoring, breaking and deformation during the nailing process. . This brought a certain loss to the customer. After coordination, the customer asked our company to replenish the loss of the bottom nail as soon as possible; 1000 Bonif h0710052 single-word buckle, the customer complained that our company's products have serious quality problems, a type of work There are several quality problems at the same time: the paint is removed, the button face is deformed, and the color is not uniform. This has led to an unprecedented embarrassing situation in our communication with our customers. Customers expressed doubts about the quality of our products and expressed doubts about our attitude. They feel that we have no sincerity. Later, our factory took corresponding measures to solve the quality problem. However, the poor quality problems that have been brought to the customer have brought a very bad image to our trust and satisfaction.

I think it is objective for the quality of the product. If the large quantity of goods produced by the factory is not subject to quality problems, it is also a naive idea at that time. Tolerating a certain amount of quality problems is what every salesman must do. If you blame the factory, it will only make things worse. If there is anything that can make up for the quality problem, it is our attitude. In the event of a quality problem, we should promptly and effectively recover the loss and the trust our customers place in us, and take our sincerity to find and acknowledge our fault. This is the first thing to do.

Third, self-analysis

In terms of mentality, I have two problems: one is impatience and the other is responsibility. I still need to adjust and change further.

I often have an irritable mental state in my intense work. I tried to alleviate this state, but the effect is not good. Psychological interpretation leads to irritable psychology. There are many factors: working environment, self-quality, living habits, working methods, etc., and I think that adjusting the impetuous mental state needs to start from your own living habits and working methods, because the working environment is Objective, and improving the quality of their own, especially the psychological aspects, is not a matter of time. Now I can grasp the adjustment of my working methods and my living habits.

Dispersion of responsibility is an important means to improve work efficiency, but the decentralization of work has its negative side. When the responsibility of one thing is shared by many people, no one thinks that this is his own thing. No one will be there for a long time. I will deliberately pay attention to this matter, and I can feel that it exists there. The best way I want to overcome this mentality is to develop and strengthen my team spirit. Always put yourself in the position of a group, because there is no me, only us.

Fourth, the work plan

1. Maintaining old customers: Mainly order tracking, ensuring that the large goods of Senma Bara can be delivered on time. Do a good job in the autumn proofing of Senma Bara.

2, do a good job of returning money, last month I did not do well in this respect, the feeling of being perfunctory is really uncomfortable, from now on, how long it takes to be an eye, as the saying goes: the mouth says nothing, everything needs to be Confirmation is OK.

3. For new customers, we must act in full accordance with the contractual norms. Get the trust and support of new customers as soon as possible.

4, adhere to learning product knowledge and improve their own business level, things are changing at all times, I need to constantly add new knowledge to enrich myself. Adhere to go out and keep communicating with customers effectively, and truly understand what products customers need.

The above is a summary of my work. I also ask the leaders for a lot of guidance and criticism. In the next work, I will do my personal work plan and strive to carry out all the work better.