Year-end work summary of telemarketing

In 2019, we will leave quietly. In 2019, we will enter our field of vision and review the work history of 2019. Overall, it is sour and bitter. I remember that the company I entered on June 24, 2011 has been working for more than a year. This year's work status has entered the right track, and I have a more comprehensive understanding of the industry's anti-counterfeit labels. The successful cooperation customers are also accumulated over time, and each time a successful cooperation with a customer is working on me. Recognized and reflects the value of my work in the position. But overall I still have a lot to improve. Here are some of the shortcomings of my summary work this year:

First: communication skills are not available. I am exposed to different customers every day, and when I communicate with them, I don’t speak very succinctly and talk more complicated. Language organization expressive ability needs to be improved.

Second: follow-up services for customers who have already cooperated are not in place. Looking at your own successful customer base, the number of large customers is very small, but they are still trying their best to maintain every customer with a good intention, and to achieve the purpose of the customer to the real customer. Although the customer has already signed it, I feel that everything is going well. In fact, this idea is very immature. After a few months of work, plus Mr. Dai and Manager Hu have a meeting with us to focus on the maintenance of old customers. Good and bad questions. I really feel that it is more difficult to develop a new customer, but it is actually relatively simple for customers who have already successfully cooperated. For example, I have 20 old customers. As long as they are well maintained, they will definitely be in the process of turning over the future. For a time, I thought of winning the anti-counterfeiting week. Then this not only continues to create profits for the company, but also a recognition of one's work. So I have to look at this in the long run.

Third: customer reports are not well organized. For our industry, there are peak seasons and off-seasons. For the off-season or when approaching the holiday, greeting customers should do a good report summary, and I am not good enough in this regard. Indeed, the report is the seed of hard work every day. It takes a lot of time to manage it, or how to bear the fruits of victory. Leaders can only know the status and harvest of my work today through clear statements, and then correct and guide them. And I also do a complete and detailed report every day. I can also give myself a clear and instructive work summary and work plan for the day, so that the work is more targeted and purposeful. Then it is even more like a duck.

Fourth: develop new customers. This year, my successful clients mainly found customers through channels such as telephone sales and online customer service, and I really found very few customers. This is worth considering for myself. Some of the reasons are not to miss any initiative. Contact our company with strong intentions, so most of the time is spent on contacting the telesales customer, and ignoring the intent customers who contacted them. The number of new customers that I have developed this year is not much. This is a good improvement next year, and I will set a plan next year to make my time allocation reasonable. Achieve two correct results.

Fifth: When you encounter professional or business knowledge that you don't understand, you are not good at asking for leadership, and you don't know what you don't understand on the day.

The above points are the performance of my inadequacy in this year's work. I will improve it in my future work. There is a saying: smart people will not fall twice in the same place. Of course, everyone is willing to be a smart person, so I will not commit the same mistakes and strive to do better. I hope that the company leaders and colleagues will jointly supervise me. A person is not afraid of mistakes. He is afraid that he will not know the correction, and I will change it if I want to make a mistake, and turn the shortcoming into my own advantage.

The whole year of this year has not changed much. The main job responsibilities are telemarketing. As the name suggests, it is the sale of the transaction by telephone. In this year, I also mainly communicated with customers through the Internet and telephone. I heard that I was sitting in the office every day, and I called a few phone calls or qq, customer service, etc., which is very simple. But in fact, the workload is still there, dealing with different customers every day, and leaving the customer with a very good impression in the first time through their own language. In order to make customers more reliant on the quality of our company's products, in addition to the company's offer, more important is a service. Let customers feel that the win-win security company is a big company with a good service team, and it is like the process of enjoying the same, transforming the atmosphere of talking business into a friendly communication between friends. And let the customers with strong intentions think of the first time, think of cooperation with Tongyue anti-counterfeiting company, etc. These are closely related to their hard work, and as a salesperson , they must have a very keen sense of smell for the first time. Customer demand. For customers with strong intentions, in addition to good phone greetings, newsletters, and qq greetings, we need to have a passion for work to infect our customers, so that customers can feel my sincerity from their actions. Then I believe that the customer volume will gradually accumulate.

I believe that through my own efforts at work, and full of enthusiasm to meet each day, I will eventually see the rainbow, and believe that the company will be better next year, and its own performance will be more promising than this year. I also hope that through the work practice of this year, the lessons and lessons learned from it, after a period of reflection and reflection, in 2019 or even longer, will allow me to make new progress and improvement in all aspects. So the work is better, finer and more perfect. Looking forward to next year's own business volume can achieve a qualitative leap.

Before I take the annual leave, I have to think about the work plan for the coming year, as follows:

First: Write a work summary and work plan every day of the week. A summary on Monday, a big monthly. This work has goals and will not be blind. And I have clarified my work today and I am working more smoothly. At the same time, look at the mistakes in the work and do not understand, should promptly ask the company leaders and colleagues, and improve. Think more about brains.

Second: make customer reports every day. And divided into a, b, c-level customers, do a detailed and clear customer follow-up situation, and the next follow-up plan. At the same time, come to the company every morning, the first to look at yesterday's customer report, and then for today's customer calls to have a targeted, purposeful communication. Make a good summary and summary of a, b, c-level customers, and strive to turn a-level intention customers into real customers. Turn b-level customers into a-level customers, and so on. Follow up and keep track.

Third: set a goal for yourself every week: strive to contact at least one strong customer every day, and at least 6 customers each month. Constant reflection and continuous summary every day.

Fourth: Strengthen business knowledge and expertise. When communicating with customers, we should talk less and listen more accurately to the needs and requirements of customers for anti-counterfeiting labels, and put forward reasonable suggestions.

Fifth: Follow up with key customers every week, constantly develop new customers every day, and maintain every old customer every half month. List the key customers and large customers in the report, and invest the appropriate time to make the customer relationship. And what signs are in time to reflect with the leadership.

In addition, when I plan to approach the Spring Festival, customers who have already cooperated or customers who have contacted the good intentions a year ago call or send a newsletter to express their wishes and greetings to the customers.

In addition, some suggestions for the company: First: In order to let employees know more about the industry of anti-counterfeiting labels, and to have a deeper understanding of anti-counterfeiting label products, it is recommended that the company can give employees regular training every month. And I feel that learning at work is also very important. It is recommended that the company carry out some training on job skills. In order to make employees grow faster, it will bring more benefits to the company.

Second: It is recommended that the company's Internet telephony be stable. As a telemarketer, I call the customer every day at 9:30. Usually halfway through, I suddenly broke the line or the customer said that I couldn’t hear my voice, and some customers suggested that I don’t use the Internet phone, and each time I communicated with the customer, the customer I don't know the phone number of our company. Every time I use the Internet phone to call it, the phone number is different. Sometimes I can display the number and other conditions. I hope that the company can have a good phone number at the beginning of next year. Adjustments and upgrades.

Third: It is recommended that employees work in the future, such as holidays, the company can organize all employees to travel, climb, play badminton, etc. to enrich the staff's spare time, but also enhance the cohesiveness between employees. Enhanced teamwork.

In summary, the above is my 2019 work plan and recommendations. If there is anything wrong, I have to ask the leader to correct me. In the new year, I will work harder. Strive to complete the sales target for each time you can complete the quality on time. And also believe that the company will go better and better. In the near future, the company will develop better and faster!