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Telecommunication marketing activities summary essay

According to the company's archives spirit, I participated in the "Golden Autumn Marketing Experience" event. During the event, I went to the public customer and the community manager to provide comprehensive and thoughtful services for the user's needs, such as user installation, teardown, repair and other services. During the half-month experience, I learned a lot and helped me a lot in my daily work.
Experience activities: a good place for multi-business knowledge learning. The position I experienced is a community manager. The practice has changed the idea that the community manager is working very easily. When I stand on the transfer box for a while, my legs are sour, but the community manager often checks the circuit. I have to climb up and down one by one, and I have to stand for a few minutes, how hard it is. Experience the hard work and happiness of loading a phone when you are on the phone for the elderly in the community. A telephone from the trunk to the user's home, through a series of procedures such as jumper jumper, connector box, and lower line, after installation, feels very fulfilling.
One night, we maintained a sudden breakdown of a user's home phone call on the King's Road. After receiving the repair call, the community manager informed me to repair the faulty telephone line with him overnight. In the event of a breakdown of the repaired telephone line, we also sorted and raised the scattered telephone line to ensure the normal use of the resident telephone.
In the experience activities, I also learned how to deal with adsl line faults. Since adsl is installed on the original telephone line, its communication quality depends on the telephone line. It is less likely that line faults will occur in areas where new homes or telephone lines have been recently remodeled, and those that are still using old telephone lines are more likely to cause line failures. There is a very convenient way to check the quality of the telephone line, that is, pick up the phone, listen carefully to the dial tone, and listen to whether the sound is pure and no noise. If the dial tone is very pure, then the quality of the telephone line is good, otherwise the telephone line is explained. The quality is not good. If you suspect that the quality of the telephone line is good, you can help you find the problem by conducting a telephone test in sections. After excluding the external line problem, you should also check if the user's home phone line is damaged, and if so, replace it with a new one.
Experience activities: Injecting vitality into the work of the community manager. This experience activity, my relationship with the community manager is very harmonious, and I am in a good position. Learn from them, their work is very motivated, and some technical problems, patiently explain until I master. In the work, they pay more attention to the quality of service, regard the users in the community as a big family, establish a good corporate professional ethics and service standards, and serve the users with care.
Through study, I have further realized that enterprises cannot do without the market and are more inseparable from marketing. Doing a good job in marketing will make a company a miracle, bring vitality and vitality. In the course of learning, the teacher also reflected good professional ethics and service standards. In the usual marketing work, I also deeply understand the importance of service work, and often hear users compare and evaluate the service quality of our and other telecom operators. For our adsl business, the user's evaluation is relatively high. Now telecom companies sell services, and the quality of service directly affects the market and users' acceptance of telecommunications products.
This experience activity has been in contact with all aspects of the user's requirements, so learn how to do a good job of the user's service during the activity. During this event, I was very grateful to the leaders of the public department and the community managers who took me to study. They gave me a lot of help. In the event, I have a strong understanding of "strong support, rapid response", providing high-quality services to the front-end department, and having an intuitive understanding of the market in an invincible position. In the future work, I must permeate the awareness of market competition, the front end of the service, ensure that I do my job well, and improve the core competitiveness of the company. The following are some of the immature suggestions after my experience: the previous service goal is to satisfy the users, and now we should achieve the goal of moving the user and upgrade the service to a higher level. The community manager installs the phone, not only installs the phone, but also adds some extra services. For example, when we come to the door, we bring our own vacuum cleaner or cleaning tool, and clean the dust after the eye is opened; for example, after the phone is installed, the user is asked to help the user to carry the garbage. For example, we have some basic phone operation methods, some elderly users have the need to use abbreviated dialing, we help users to open the business; when repairing the phone, we bring the spare phone to solve the user's urgent needs. "Details determine success or failure", and the unexpected details in the details can often achieve better results, laying a good foundation for us to firmly occupy the market.

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