Hotel office director job responsibilities

Part 1: The duties of the director of the hotel office

The duties of the office director generally include five aspects: responsibility, staff duties, management responsibilities, coordination responsibilities, and leadership responsibilities.

Undertaking responsibility

The responsibility of the contract refers to the implementation and implementation of the leadership decision by the director of the office, and the functions and responsibilities of the functional departments and even the lower-level organs and the grass-roots people. Judging from the content of the work it undertakes, there are generally three aspects:

1. To undertake the collective decision-making of the leadership and the matters assigned by the leader

Leadership decisions are sometimes "unified research, separate implementation" and sometimes lead individual decisions. As the director of the office responsible for the overall affairs of the organization and the unit, it has direct responsibility for the collective decision-making of the leadership and the leadership of individual assignments. Even if the leading comrades are handed over to other departments or other people, the office director has the responsibility to assist in handling; sometimes, some matters that involve a wide range of parties, are not well-defined, and are not suitable for other relevant functional departments, It must be specifically undertaken and implemented by the director of the office.

2. Undertake the matters hosted by the higher authorities

The office is not only a comprehensive office of the party and government organs at the same level, but also an independent entity; it is also a subsystem in the entire office system from the central to the local, and it is a part that depends on the whole. Through the strengthening of ties between the offices at all levels, they are both "individually acting" and "cooperating in combat", giving full play to the systemic role and overall effectiveness of the office, so as to better serve the leaders at all levels. Create a successful experience. The office of the higher-level leading organ shall hand over some things to the lower-level government office, and the director of the office shall take the initiative to take the lead or supervise the staff of the office to handle it as soon as possible. The upper-level office and its responsible person have a wide range of matters to be assigned to the lower-level office and its responsible person. In addition to the research tasks, there are specific matters such as information feedback, letter visits, and internal business construction of the system. The first-level contractor handles it carefully.

3. To undertake related matters transferred by various functional departments and subordinate units at the same level

In order to maintain the normal order of the work of the leading organs, all functional departments and subordinate units report to the leading organs and leading comrades for reporting work, often do not go directly to the leading comrades themselves, but first to find the office director. As the window and link between the unit and the outside world, the office often needs to arrange and handle matters transferred by various functional departments and subordinate organs. For example, if a department wants to set up a business, it must ask the leading organ for approval. After the text is registered by the office of the leading agency, the staff must be handed over to the director. The director of the office should be responsible for contacting the leader to discuss whether to hold a conference study. What kind of meeting is to be held, which people to attend, etc. After the leadership instruction, the director of the office can report the leadership instructions to the functional departments and relevant units and departments at the lower levels for specific implementation.

The specific form of the "Director" of the office director mainly includes "hosting", "going to do", "transfer", and "promotion". "Hosting" is directly responsible for the specific handling; "Participation" will be handled jointly with the relevant departments and units; "transfer" will be transferred to other relevant departments and responsible persons; "Revocation" as "will do", "transfer" It is a useful supplement. It refers to supervising and assisting relevant units, departments and personnel to handle related matters as soon as possible. Whether it is "hosting", "going to do", or "transfer" or "promotion", the director of the office should be serious and serious, and must not be perfunctory and rash.

Staff duties

Staff duties refer to the functions and responsibilities of the director of the office in assisting the leadership decision-making process. Decision-making is the basic function of the instructor. The new situation of socialist modernization requires that leading cadres at all levels work hard to achieve democratization of decision-making. Scientific, in addition to the higher and stricter requirements for leading cadres themselves, it also requires all levels of offices to become effective "think tanks" and "preparities". The director of the office should naturally become the "preparee" and be proactive. Support leadership decisions and earnestly perform their duties. This is not only an urgent need for democratization and scientificization of leadership decisions, but also an important task assigned to the work of the office director in the new era.

The director of the office fulfills his "staff" duties and has its own unique conveniences and advantages:

The director of the office works in tandem with the work of the leadership. Since the work of the office has obvious characteristics different from those of other departments, the leadership determines the work to be grasped, and most of the things that the office director is trying to do. It is precisely because of this "resonance of thinking" that the office director's work ability Cooperating with the leadership's work to facilitate the decision of the office director to assist leadership decisions.

The office director and the leadership have the convenience of frequent contact and can always look for opportunities to present their opinions and opinions to the leader.

The director of the office has a large contact, a well-informed information, extensive external contacts, and objectively provides consulting services to the leaders. The "committee" of the good leadership provides convenient conditions. In order to properly perform the duties of "staff", the director of the office should actively organize and participate in various investigations based on the party and state policies and closely focus on the work objectives and main tasks of the region, the department, and the unit, as well as major issues requiring leadership decision-making. Research, do a good job in the collection, screening, and transmission of information, conduct a comprehensive analysis of the large amount of first-hand information obtained in the investigation, go to the rough and fine, and go to the false,

From this point to the other, from the table and the inside, to propose the favorable factors and unfavorable factors to complete the various tasks and decisions, timely feedback to the leadership, assist the leadership to implement scientific giant decision-making and effective command, to ensure the objectives of the work And the successful completion of the task.

To properly play the "staff" duties of the office director, the following two points should be noted:

1. Singing "Taiwan Opera" with the leader under certain circumstances

The director of the office is a dual role. He is both the "big squad leader" of the secretarial team and the " chief of staff" who assists the leadership in decision-making. As the "big squad leader" and "the chief of staff", he is guided by the implementation and understanding of the leadership intentions, and the accuracy and thoroughness of the understanding and implementation as the basic indicators to evaluate the merits of his work; as the "Chief of Staff", Relying on independent scientific research results to serve the leadership, and how many insights can be put forward as a fundamental indicator to evaluate the merits of their work. The director of the office must not only carefully understand the leadership intentions, but also be brave enough to make the leadership and listen.

2. Leading the staff before the decision-making, and giving feedback after the decision-making

Before leading the decision, the director of the office should help the leaders to collect a wide range of information closely related to the decision-making through investigation and research, and then conduct longitudinal and horizontal feasibility studies. After processing and screening, they will provide choices for the leaders; In the middle, the director of the office should collect and collate all aspects of feedback through investigation and research, provide accurate basis for the leaders to think calmly and thoughtfully, and strengthen the confidence and determination of leadership decision-making; after the leadership decision, the director of the office should investigate and study And master the implementation of decision-making opinions, assist the leaders to do a good job of tracking feedback, ensure that the decision is implemented smoothly, or adjust in time according to the changed objective situation.

In the whole process of leadership decision-making, the "staff" duties of the office director are very important. From the perspective of the role of leadership decision-making, the chief of staff of the office can be divided into three types: one is the "shun" staff, that is, the "assisted staff" in the direction of leadership decision-making; the second is " "Reverse staff", that is, when the decision-making intention of the leader does not conform to the actual situation, the "dissuasion staff" conducted by the director of the office; the third is the "lateral" staff, that is, when the leader concentrates on focusing on one aspect of the work, the director of the office In order to avoid the leadership of the "informed staff".

Management responsibility

Refers to the functions and responsibilities of the Director of the Office in the management of administrative matters. According to the relevant regulations of the state and the practice of office work, the management duties of the office director mainly have two aspects:

Document management

Paperwork is an integral part of the daily work of the organization and one of the important means of realizing the functions of the organs. The official document work of the party and government organs refers to the whole process of writing, reviewing, issuing, printing, transceiving, registering, approving, filing, filing, etc., which need to be carried out around the drafting, processing and custody of official documents. Operation process. As the hub of the unit’s integrated office, the office is one of its main tasks. Generally speaking, the office has a secretarial section, a reference room, a confidential room, a printing room, a mailing room, etc., which are responsible for handling specific matters in each part of the official document work. The director of the office manages the paperwork mainly by referring to the methods for handling official documents formulated by the party and government organs at all levels, and establishing and improving various relevant systems in light of the specific conditions of the unit; guiding and supervising the work of the various document processing departments to ensure The application of the official document is applicable, accurate and thorough, ensuring timely, accurate and rapid processing of the documents, avoiding delays and delays in the work.

2. Information Management

The head of the office assists in making decisions and plays the role of staff, mainly through the provision of appropriate information and advice based on the information provided to the leaders. Strictly speaking, information work is also a category of paperwork, but since it is an "emerging cause" at all levels of office, and it is very important, it needs special attention from the head of the office. Therefore, it is necessary to list it as one of the management functions of the office director. In this case, the head of the office should manage the information work from the following aspects.

Strengthen the management of information networks.

At present, each unit has basically formed an information network centered on the information organization of the unit office, including the information agencies of the lower-level offices. The director of the office should first strengthen the management of the network center, that is, the information office within the office, so that it can take the lead and promote the information network.


Part 2: Position of the hotel office director

1. According to the instructions of the general manager, manage the daily administrative affairs of the general manager's office and all the staff, and promptly feedback and deal with various problems that occur in the hotel.

2. Coordinate the relationship between the various departments of the hotel so that the decision of the general manager can be implemented and implemented to promote the development of various work of the hotel.

3. Responsible for managing all kinds of licenses and seals of the hotel, using official seals, certificates, introduction letters, etc. in strict accordance with the approval procedures.

4. Responsible for answering calls and handling business correspondence, and timely reporting relevant information to the general manager and relevant departments.

5. Responsible for organizing various official letters of the hotel, namely: request, report, plan, decision, etc.

6. Responsible for internal and external public relations and coordination, and arrange various reception matters.

7. Responsible for convening various meetings of the hotel, writing important meetings and meeting minutes and resolutions.

8. Responsible for reminding and following up the general manager's decision or meeting implementation, and timely feedback information to the manager.

9. Responsible for training and supervising the staff members to improve their work level.


Part 3: Director's Office Job Responsibilities

1. Responsible for organizing the drafting of the administrative aspects of the hotel, planning, reporting, summarizing, requesting, notifying, etc., and reviewing the manuscript before the issuance.

2. Responsible for organizing the relevant administrative meetings and general management meetings, preparing meeting minutes and resolutions; checking the implementation of various departments, and timely grasping and feedbacking information.

3. Responsible for supervising and inspecting the implementation of the decisions of the higher authorities and the administrative meetings.

4. Inspect, supervise and inspect the office order of all departments of the hotel and be responsible for the quality inspection of the hotel.

5. Master the overall work of the office and the major conferences and activities of the hotel, summarize and analyze the results of the inspections, and provide hotel work briefings for the general manager and executive vice president on a regular basis.

6. Do a good job in the information transfer of the general manager and various departments.

7. Responsible for the conferences of hotel administration, finance, marketing and other major conferences and events.

8. Assist the general manager to receive important VIPs and maintain good public relations with people from all walks of life. Handle important letters and receive important guests.

9. Responsible for handling hotel licenses and handling hotel legal affairs.

10. Responsible for the overall management of hotel vehicles, supervising and inspecting the fixed-point maintenance of vehicles.

11. Responsible for formulating and improving the hotel's security system, deploying the work arrangements and inspections, and verifying the security system for each position. Ensure the standardization, stylization, standardization and institutionalization of full management.

12. According to the program, make horizontal contact with relevant departments, actively accept supervision and inspection by superiors and relevant departments, and promptly define requirements for disputes between departments.

13. Guide, supervise and inspect the administrative work of all departments of the hotel, and master the work situation and relevant data.

14. Regularly report to the general manager and executive vice president, do a good job in all administrative affairs, improve work efficiency, enhance team spirit, and timely and accurately convey the instructions of the superiors and implement them.

15. Make a ruling on the disputes in the subordinate work in a timely manner.

16. Carry out internal democratic management activities, be responsible for the management of hotel trade unions, mobilize and give full play to the enthusiasm, initiative and creativity of employees, provide reasonable suggestions to superiors or relevant departments, and care about the thoughts, work and life of their subordinates.

17. Organize to do confidential work.

18. On behalf of the hotel, contact the relevant departments and agencies of the outside world and maintain a good cooperative relationship.

19. Complete other tasks assigned by the superior.


Part 4: Position of the hotel office director

1. Under the leadership of the general manager, coordinate the work of various departments, assist the general manager to do a good job in supervision and inspection, and earnestly implement and feedback on various policies, policies, superior instructions, important decisions and various rules and regulations;

2. Master market dynamics, collect industry information, provide advice for general manager decision-making, and be a good staff member;

3. Arranging the general manager's office meeting and checking the implementation of the decision of the meeting;

4. According to the intention of the general manager, organize the drafting of comprehensive business reports, modify the work plan, report, summary, request, notice and other files, and review the manuscript before the issuance;

5. Assist the general manager in matters such as daily reception, letter, visit and general manager reception;

6. Responsible for personnel, health and epidemic prevention, weekly health inspection, archive filing, sending and receiving, typing, vehicle and seal management;

7. Purchase and management of office supplies;


Chapter 5: Position of the hotel office director

Formulate the annual and monthly work goals, work plans and budgets of the office and report them, and execute them after approval.

After the approval of the annual office training plan for the development of the office, the training department will be assisted in the implementation and assessment.

Master and implement national guidelines, policies, and laws and regulations.

Responsible for supervising and inspecting the implementation of resolutions by superior departments on higher-level instructions and executive-level meetings.

Organize the drafting of the company's administrative files and conduct legal review of inter-system issues.

Organize the management of company-wide files.

Inspect, supervise and inspect the office order of all departments of the company and the work of the office.

Master the overall work of the office and the company's major meetings and activities, summarize and analyze the results of the inspections, and provide the company's work briefings to the general manager and the chief executive.

Do a good job in the information transfer of the general manager and various departments.

Responsible for the company's senior management, inter-system meetings and other major conferences and events.

Organize the company's memorabilia and compile the company's dictionary work.

Designate special personnel to collect and organize feedback information and rationalization suggestions inside and outside the company.

Organize the company's seal, the letter of introduction, the use of custody, the receipt and distribution of newspapers and periodicals.

Responsible for palm print, reasonable and legal use of company letter.

Organize the numbering, printing and distribution of company files.

Do a good job in letters and visits, handle important letters, and receive important guests.

Supervise the company's relevant licenses and handle the company's legal affairs.

Acting as a secretary for the general manager.

Responsible for the overall management of the driver's class vehicles, supervision and inspection of vehicle fixed-point maintenance.

The use of corporate public events.

Responsible for the inspection and management of the company's communication equipment.

Responsible for the key to all departments of the company.

Designate a person to be responsible for office files, data storage and regular archiving.

Responsible for inspection and improvement of research and development of the business, and report to the Chief Executive in a timely manner.

The designated person is responsible for the registration, custody and loss reporting of office equipment, equipment and facilities in the general manager's office.

According to the program, we should make horizontal contact with relevant departments, actively accept supervision and inspection by superiors and relevant departments, and promptly define requirements for disputes between departments.

Develop a direct description of the position of the subordinate, regularly listen to the debriefing and assess the work.

Guide, supervise, and inspect the work of the subordinates at the subordinate level, master the work situation and relevant data, fill in the lost orders or rewards forms as appropriate, and follow the procedures.

Regularly report to the Chief Executive Officer.