Yanqing Broadcasting and Television Center promotes self-inspection report of full-service agency system

Yanqing Broadcasting and Television Center promotes self-inspection report of full-service agency system

1. In accordance with the unified requirements of the “Implementation Opinions”, the Center established the “Leading Agency System” leading group with the director of the center as the team leader and the deputy director as the standing team leader, and the heads of each department as the members. Determine the competent personnel to set up the work team of the center, responsible for research planning and organization and implementation, to be well organized and arrange for careful and thoughtful implementation. The leaders of the center regularly supervise and guide the progress of this work, and provide all-round support for the human and material resources needed in the work. The “Full-time Agent System” work office is located in the central office. Zhang Zhenlong, the deputy director of the office, is in charge of the “full-service agency system” office. The office staff member Gao Jingwei is the staff member, responsible for the public affairs reception, and is the “full-time agency system” agent. Responsible for daily work. Office phone: 69103462
Second, the acceptance window is linked to the central office, and the whole process of the acceptance of the matter is handled. On this basis, the center accepts matters. The central party group decided to determine the following acceptance items: 1. News and publicity liaison and related issues that can be solved by relevant centers that involve hot spots or difficulties. 2, inquiries about the scope of advertising business, Q & A. The above two items are all consultation items, which are classified according to “five pieces”. The center formulates corresponding handling methods for the above-mentioned “five pieces”.
Third, the whole process agency system" The various rules and regulations of the Center have formulated various job responsibilities, including window work responsibilities, staff responsibilities, work processes and related requirements and constraints, and produced various forms according to the content of the processing. With the help of the creative advertising company, the center invested in the publicity board, the whole process flow chart, the commitment system, the supervision system and other publicity boards and the bronze medals of the whole agency agency office, which were open to the public on the reception desk and facilitated the handling of the staff. The investigation of the network of the whole agency system was reported on time. The center also purchased a Lenovo brand computer for the whole process of agency work to ensure the smooth flow of information.
Fourth, the implementation of detailed, courteous service
1. On February 28, 2004, the Center held a full-service mobilization meeting and training meeting to carry out extensive publicity and deployment, so that the meaning and process of the “full-service agency system” work is deeply rooted in the hearts of the people, and the relevant personnel are seriously trained. To make the cadres and people fully aware of the purpose and significance of implementing the "full-service agency system", familiar with the work procedures and business knowledge, and actively receive public consultation. Every Monday of the week is a regular meeting of cadres at the sub-department level. Each regular meeting center uses this opportunity to coordinate and discuss the whole agency work, check the problems, communicate the information, solve the problems encountered in the process of doing things for the people, and study the feedback of the people, in order to make the next step. work.
2. Acceptance matters For the two consultation matters of news interview and advertisement production, the center has specially formulated the “Registration Register for the Whole Process of Radio and TV Center”, including handling content, time limit for commitment, consultation method, time for completion, public satisfaction, and leadership. Inspector and other content. When people come to work, they are strictly registered, and they are handled in accordance with the requirements of “five pieces”, and each item has management and requirements.
As of August 31, the full-time agency office received 206 news and advertisement telephone consultations from all units and the public, all of which were completed, all completed within the time limit of commitment, without any delay, and satisfactorily solved the problems raised by the people. The satisfaction rate has reached 100%. There has been no complaint so far.
3. Feedback Since the launch of the full-service work, all departments have reflected that after the implementation of the whole agency system, the work in the department will be more standardized, and the quality of news and the level of advertising production will be greatly improved. At the same time, the department also made some suggestions for the work, and it was implemented and improved. The units and individuals who came to the center to work were also satisfied with the warm and thoughtful service of the staff, and affirmed the efficiency of the radio and television center.
V. The next step of planning and planning With the deepening of the whole agency work, the center will further follow the deployment and requirements of the county party committee and county government, and in accordance with the principle of facilitating the people, constantly standardize the administrative behavior of the whole agency work, and prepare to start the center. The regional network makes the working conditions between the departments more convenient for inspection and supervision. Further strengthen network construction and business training, and develop a set of perfect working models to make the whole agency work more efficient and faster, strive for greater achievements, and contribute to Yanqing's economic and social construction.

Yanqing Radio and Television Center
August 12, 2004