Sales assistant work summary

Sales assistant work summary

XX is about to pass, and in this nearly one year, I have worked hard and gained a little. Near the end of the year, I will summarize my work. The purpose is to learn from the lessons and improve myself so that the work is done better, and I have confidence and determination to do better next year's work. Below I will briefly summarize the work of this year.

1. I arrived at the company in February XX. In April XX, I transferred to the sales assistant in the country. Before I was in charge of the marketing department, I had no sales experience, just relying on sales enthusiasm. Lack of industry sales experience and industry knowledge. In order to quickly integrate into this industry, after going to the country, everything starts from scratch, while learning product knowledge, while doing my job, during the period, I learned a lot of product knowledge, from receiving orders to issuing goods, carefully supervising and testing. goods. Make sure the quantity of the goods is correct and not damaged! But I also have a bad place. For example, in the communication with the customer, I can't reply to the customer's question very quickly, but after consulting the manager and colleagues, I slowly took me. We can clearly and fluently respond to the various problems mentioned by customers, accurately grasp the needs of customers, and communicate well with customers, thus gradually gaining the trust of customers. While constantly learning product knowledge and accumulating experience, my ability has been greatly improved than before!

2. From the end of May of XX to the present, thanks to the love of the company's superiors, I transferred to the Beijing office for logistics! The situation I completed in the past few months is as follows:

1) In terms of finance, I do a daily journal account every day, and make every record of every entry and exit every day! Turn it over to the head office. Accounts receivable, I will take care of it. Supervise the salesperson to recover the accounts in time! In terms of finance, Because I haven't touched it before. There are still many places that don't understand. But I will be open-minded and do my job better!

2) As for the management of the warehouse, the registration of the warehouse is carefully registered every day, and the goods are registered. The inventory is generally the lowest inventory order, but sometimes because of negligence, zero inventory order. The phenomenon of out of stock, I will be careful. Avoid further There is a zero inventory order!

3) Help the salesperson to share some sales problems. When the salesperson is not there, talk to the customer. Take the order! This is mainly in the phone, and on the qq~! Because I used to be an assistant in the country. The communication has been exercised. Now it is no problem to communicate with the customer! But a few days ago because of my carelessness. The customer wants the goods, I forgot to tell the salesperson. The delivery is not timely. The customer is not satisfied! The next day. Will try to avoid such things happen.

4) Be responsible for your own work and assist your boss to explain the completed work!

3. The following are problems

1) The head office warehouse hopes to be strict. Since the office was opened, there have been frequent errors in the shipment there. It has been proposed many times. Later, it has improved a bit. But these times there have been the same mistakes before. , the product often sends the wrong model!

2) Rework is not timely. Leave a bad impression on the customer. I feel that our after-sales service is not in place!

Although some objective factors exist, other methods in the work also have great problems, mainly in the sales of the most basic customer visits. The Beijing office started work in June this year. At the beginning of the work, there are 105 customer visit records recorded, plus 20 records for no record, 6 months, the overall calculation of three sales staff one day visit The number of customers is 20. From the above figures, our basic access to customer work is not done well. The above is my summary. If there is something wrong, I hope that the leader of the superior will give pointers!

Sales assistant work summary

When I first came to Beijing, I was very confused and didn't know what kind of work I would do. The first company that was lucky enough to enter, started from the front desk and later came into contact with the sales assistant. From the beginning of the mess to the handy, gradually fell in love with this profession, I also feel that it is suitable for this challenging job.

I have been a sales assistant for many years, I have learned a lot, and I have learned a lot. In the continuous accumulation of experience, I also learned some experience in doing things.

First, everything is difficult at the beginning. The requirements and job nature of sales associates in each industry are the same. So when it comes to new jobs, everything has to come back. From being familiar with the environment to familiarizing yourself with the product, the work program needs a process, but this process will not give you too much time, it depends on your own efforts.

Second, communication is very important. After so many years of work, I feel that communication with leaders, colleagues, and various departments is indispensable. Communication is good, it will make everyone's work go smoothly and reduce the occurrence of mistakes.

Third, the rationality of doing things. Assistant work actually needs to do a lot of complicated things, and it will encounter unexpected things, which requires reasonable arrangements for everything that is done. Prioritize and clarify that important things cannot be forgotten and delayed. I have now developed a habit of filtering everything I want to do today or tomorrow before going to bed every day.

Fourth, the concept of time should be strong. When leaders and colleagues need to get things done at the appointed time, they must abide by this concept of time. It is best to do well in advance. If you can't do it on time, you must communicate with others.

Fifth, advance awareness. It is to think of something to do in the past, for example, when you decide to drink tea tomorrow, you will buy the tea in advance today, and you will not be in a hurry.

6. Dealing with customers. Sometimes a sales assistant needs to deal with a customer. At this time, because of your service, the customer is not satisfied with the company's products and image, so that the salesperson's preliminary work has been done, so, between the processing and the customer. Relationships are very important.

Seventh, try to do things in detail, and can also help the follow-up work. The assistant's work is not static, and sometimes it can encounter some unexpected things, which requires coping ability and experience.

Sales assistant work summary

The trial period of three months has expired. According to the company's rules and regulations, the application is now transferred to the company's official staff. I became a trial employee of the company on April 2, 2007. According to the needs of the company, I currently work as a sales specialist in the media department of the National Shield Corporation, responsible for the sales assistant of the media department. Although it was only a few months before the National Shield Media Company, I started to integrate myself into the National Shield Media team from the first day of the company.

I work conscientiously, carefully and with a strong sense of responsibility and initiative, diligence, work enthusiasm; cheerful personality, willing to communicate with others, have strong teamwork ability; strong sense of responsibility, and indeed complete the work of leadership delivery, and Colleagues of the company can work together, get along well and harmoniously, and cooperate with the heads of various departments to successfully complete the work.

As a fresh graduate, when I first came to the company, I was worried that I didn't know how to live with others. How to do a good job; but the company's relaxed and harmonious working atmosphere and united corporate culture made me quickly complete the students to the staff. The transformation.

The work and study during the probationary period of these months are summarized as follows:

I. Work during the probation period

During the internship, I studied and worked in the media department. The business of the media department is something I have never touched before. Although it has a certain relationship with my professional knowledge, but with the patient guidance of the department leaders and colleagues, I have adapted to the company in a short period of time. The working environment is also familiar with the entire operation process of the company and department. In the work of this department, I have been strictly demanding myself, and doing every task of leadership arrangement in a timely and timely manner; problems that are not understood by professional and non-professional students are humbly learning from colleagues, constantly improving and enriching themselves, hoping to stay alone as soon as possible. On the one hand, make a greater contribution to the company. Of course, when you first enter the workplace, you will inevitably have some small mistakes and need to be corrected. But the lessons of the past, the teachers of the aftermath, these experiences have also allowed me to mature, and learn to consider more comprehensively when dealing with various issues. The mistake occurred. Here, I would like to express my special thanks to the leaders and colleagues of the department for their guidance and help to me, and for their reminders and corrections about the mistakes that have occurred in my work.

Business work

Midnight time project

At the beginning of the midnight time, the content changed from real estate information to marriage and love information. In the entire industry chain of marriage and love information, the entry point of the night time period was first determined as the matchmaking industry. I was mainly responsible for online market research work. Understand the distribution of the Nanjing matchmaking industry, and summarize the relevant information of the major matchmaking companies. At the same time, it conducts detailed research on the policies and regulations of the matchmaking industry, and understands the requirements of the state for the matchmaking industry. It is helpful for the sales team research. In addition to research on matchmaking companies, research on related companies in the matchmaking industry chain, such as wedding photo studios, wedding etiquette, honeymoon tours, etc., formed some summary information.

Through the analysis and analysis of the collected data, it is concluded that an easy-to-start and hot-spot project starts, so the content and form of the column have been greatly adjusted. Finally, the content of the column is finalized as the practical employment information of the job unit.

As time passed by, the content and form of the Midnight time column have been confirmed in September. The signing of the contract with the TV station has been completed, and the in-depth work with the Zhilian recruitment and production company is also proceeding smoothly. follow up. In the life channel in Nanjing, the "Early Arrangement" column will be broadcast on the 16th. At the same time, other channels will also bring the hot information of the people's attention to the screen, and make "Urban Night Flight" into a comprehensive brand column. Operate in accordance with the overall plan of the National Shield Corporation. Create a solid foundation for gathering information and building platforms.

2. Huatai Project

According to the research objectives determined by the media, I was mainly responsible for the research work of Huatai and the securities industry in the early stage.

3. Seal Media Project

With the full launch of the "Business Pilot - Government and Enterprise e-Communication" project, I participated in the media communication meeting of the government and enterprise e-com in the government and e-communication, and established with the reporters of the Nanjing print media economy. In the preliminary relationship, together with Li Guirong, the Supervisor Express reporter published a publicity report on the government and enterprise e-communication in the Express. The Modern Express has been published.

After a few months, I am now familiar with the company's work environment and can grasp the company's operational processes as a whole. Although it is not yet able to handle some specific project business of the company or department independently, I believe this is a process that needs to be accumulated. Therefore, in view of these shortcomings, I still need to improve my experience in dealing with problems, and my teamwork ability needs to be further enhanced. I need to continue learning to improve my business capabilities.

Management main work:

As a member of the sales team, I also took on the internal work of the department.

1. Process development: Cooperate with Zhang Qing and Ji Haiqiang to complete the market research process, telephone call process, and door-to-door visit process.

2. Annual Plan: Participate in the formulation of the media annual plan. Starting from the development of a framework for the annual plan, it is divided into these sections: background description, media 2008 goals, status analysis, implementation strategy, implementation steps, implementation plans, financial analysis, required resources and support. The purpose of the operation of each project is clarified and the annual plan is revised. Starting from the planning and media planning of the National Shield Corporation, the media's positioning in the National Shield Company is clarified. Implementation targets for each of the 2008 goals.

3. Minutes of the departmental meeting: The preparation of the minutes of each meeting was completed in the previous period. Each meeting minutes, the process of determining the minutes of the meeting, can improve the efficiency of the meeting, clarify the topic of the meeting, and allow yourself to participate in the development of the meeting. When finishing the minutes of the meeting, I can improve my ability to summarize and summarize, and have a deeper understanding of my work tasks and content.

4. Summary of daily newspapers: The summary work of daily daily newspapers was completed in the previous period. Daily daily summary, when you look at other colleagues' daily newspapers, you can understand more clearly how the daily newspaper should be written. At the same time, organize the problems found and the content of the study.

5. Budget formulation: The monthly office supplies budget and financial budget are completed in the early stage.

6. Daily attendance table: completed the daily attendance table.

7. Value day check: Complete the daily value check.

Second, understanding of the national shield planning and media planning

Understanding of the National Shield Plan:

From the strategic positioning of the company and strategic objectives, Jiangsu Guodun is an information operator with e-government as the entry point. Engaged in e-government construction to obtain information about legal persons and natural persons; generate new business models through information operations, and gradually enter the fields of intermediary, logistics, sales, and production in related industries. From the perspective of the government, e-government consists of three levels: first, office automation within government agencies, second, government online projects, government information is published on the Internet, and third, the government's external management services are electronically networked. Therefore, the strategic goal is a long-term process that requires continuous efforts to innovate and forge ahead.

The company's goal is to become a world-class company within 20 years, and its business indicators have reached one of the world's top 500. The company's vision is to build a public information platform that allows people to meet their greatest needs at the lowest cost. The public information platform can save a lot of resources, save manpower, material resources, financial resources, and seek more benefits for enterprises or individuals to meet the greatest needs. The public information platform we want to build is a platform for companies to collect and operate information for people to use and aggregate information. Building a public information platform is not a strategic goal in itself, but a means to achieve a vision. The purpose is to effectively meet people's needs and achieve commercial value.

The company's values ​​are to require every employee to take a job as a career, have a sense of ownership, have a clear sense of purpose and mission, do their best and so on. I think that a team with a team spirit is the key to real success. No matter what problem we encounter, we will solve it together. Your own efforts are a must, but only if you are united, you have the possibility of success.

Understanding of media planning:

What does National Shield Media do is not a media company in the traditional sense. It is different from an existing advertising company, production company, public relations company or media. We are going to integrate the above companies and integrate them into first-class media companies. Therefore, integration is the core competitiveness of media companies. So what do we do to integrate the above companies? Guodun Media does not produce products, only by creativity and concept. We produce ideas and then integrate the media, advertising companies, production companies, etc. through ideas to ultimately make a profit and realize the value of creativity. It can be seen that planning a good idea and then perfectly packaging good ideas is the core competitiveness of Guodun Media and a key point of our business. The main business process of the media is to plan a good idea, win the government and media resources, and then find a partner to achieve, we play a regulatory role in the middle.

Although this project has just begun, the overall framework and target positioning have been very clear, and there are specific implementation steps. I understand that in the future, I will do traditional media in the initial operation process, accumulate operational experience, and accumulate working capital. It will be developed into new media and professionally operated until a number of new business models are innovated to serve the overall strategic direction of the National Shield Corporation.

Third, your own shortcomings and areas for improvement:

For more than a few months, I have made some progress under the enthusiastic help and care of the company's department leaders and colleagues. From a comprehensive perspective, I feel that I still have the following shortcomings:

1. Ideologically individualism is strong and random;

2. Sometimes things are not good enough;

3. The initiative of the work is still not enough, and the foresight and creativity of the work are not enough;

4. There is not enough experience in business knowledge, especially in contact with customers, and the communication skills are not solid enough.

Fourth, after turning positive:

Guodun Media is now divided into content research group, media cooperation group, marketing planning team and overall management team. I was arranged in the media cooperation group and the marketing planning team to work with Chen Hao. The main task of the Media Cooperation Group is the integration of the media and the government, with media as the mainstay and government support, including television, newspapers, magazines, radio, internet and various new media and advertising and production subcontracting companies. Government resource companies have specialized departmental integration, and the media group plays a coordinating role. The main task of the marketing planning team is to study the business model, understand the project plan of the digestive content group, and come up with an effective marketing plan to solve how to promote the project products to the partners, including the government, media, partners and so on. Assessment criteria: How many effective marketing programs are available each year. In the following period, the recent work is mainly from the Nanjing media, to develop a plan for what time to establish a cooperative relationship with the media and to create an effective marketing plan for the job column.

This is my first job. Although I haven’t been long in these months, I have learned a lot and I have learned a lot. I am deeply proud of the company’s rapid development and more urgent hope. Work as a regular employee to achieve your goals, reflect your own life value, and grow with the company. When I came here to work, my biggest achievement was that I had made great progress and improvement in professionalism and ideological realm, as well as in business quality and work ability. It also inspired me to keep moving forward and perfecting in my work. I understand that the bright future of the company depends on everyone's efforts to create. I believe that with the joint efforts of all employees, the company's bright future will be more brilliant. In the future work and study, I will further strictly demand myself and learn from other leaders and colleagues with humility. I believe that with my high sense of responsibility and self-confidence, I will be able to correct my shortcomings and strive to achieve greater in all aspects. improvement. Here, I propose a rectification application, hoping to give a qualified evaluation based on my work ability, attitude and performance, so that I can be converted to a regular employee on time, and according to the company's salary and benefits, after the correction, the salary can be adjusted. I ask the leaders to give me the opportunity to continue to exercise myself and achieve my ideals. I will do my job with a modest attitude and full enthusiasm, create value for the company, and look forward to a bright future with the company!