[Boutique] Pharmacy Internship Report

This article directory 1 pharmacy internship report 2 pharmacy internship report 3 pharmacy internship report section 1: pharmacy internship report

After half a month of practice in Longzhou Fangluo Yimin Pharmacy, our mission was successfully completed. No matter in which aspects have been harvested, as a pharmacy student, it is not enough to study book knowledge. It can't be used in combination. The combination of theory and practice can apply the knowledge we have learned to practice. During this time, I found that I have some shortcomings in some aspects and will continue to study hard in the future. . . . . . .

My pharmacy operates Chinese medicine, Chinese medicine, western medicine, non-medicine and some equipment. I will now make a summary report on the study situation.

First, I came here early and asked myself more strictly.

On the first day, because there was no practical experience, when I arranged to the store, everything I saw was familiar and unfamiliar. I was familiar with seeing the medicines we studied, and finally I was able to get a lot of physical objects. There is a good chance in practice. They know more about them in sales; what is strange is that these drugs are only exposed to the basic pharmacological effects in the books, and the sales skills are also the experience of the predecessors mentioned in the books, so the look is dazzling, not for a while. Know where to start.

In the meantime, I strictly abide by the labor discipline and all work management systems of the hospital, and consciously constrain myself with the strict requirements of medical students, not afraid of the heat, humbly asking for advice, and working hard. Responsible for drug placement, cleaning, label price matching, etc. When customers buy medicines at pharmacies, they will buy several cold medicines at the same time because they have a cold; because stomach diseases will buy several medicines for stomach diseases and take them at the same time; because of the slight inflammation, they will take several anti-inflammatory drugs at the same time. At this time, I will use me. The knowledge learned tells them that cold medicines contain the same antipyretic and analgesic ingredients. Multi-drug combination may cause adverse drug reactions in repeated medications. Sometimes, multiple antibiotics will not only produce synergistic effects, but also produce drug resistance. To make the treatment fail, so we must remind them that they should be the right medicine. Especially when the elderly and children take medicine, they should patiently and patiently ask about their symptoms and judge them correctly. Then introduce them to the appropriate medicines and strictly control their dosage.

Second, strengthen the system of learning, improve the level of professional knowledge and understanding

Through these two weeks of study, I have not learned a lot of knowledge that is not available in books, but also enriched our experience and accumulated experience. However, it still makes us realize that our knowledge, ability and experience are still lacking. Therefore, we are more at work, more committed, and constantly study hard. The knowledge in books is far from enough, and the theory and practice are not enough. The combination can better understand the knowledge and bring the knowledge to the reality. There are concerns in doing things in pharmacies, and you can't do whatever you want. The important thing is to follow a learning and serious attitude. At the same time, work requires not only skilled professional knowledge and skills, but also noble professional qualities and ethics. When receiving the medicine list of Chinese medicine decoction pieces, we must first learn to review the order. The 18th anti-19th Chinese medicine should be well-received. The toxic drugs should pay attention to the usage and dosage, and we must learn to weigh and convert the unit.

Of course, you should be familiar with the classification of drugs, such as the main points of non-prescription; pediatric drugs, colds, respiratory, gastrointestinal, gynecological. There are prescriptions; anti-inflammatory analgesics, hepatobiliary, cardiovascular and cerebrovascular, gynecological, gastrointestinal, respiratory, antibiotic, pediatric. Others include external use, nourishing, and medical devices. There are also non-medical areas. Of course, taking medicine and taking medicine is the simplest and most important technology. When taking medicine, the medicines are different for different ages, genders and different degrees of people. Especially for children and pregnant women, they are very careful and cautious. Secondly, when taking medicine, we should use a polite attitude to accept the patient's consultation, understand the patient's physical condition, and explain to the patient the nature, function, use, usage and precautions of the medicine, and also respect the subjective subject of the patient. opinion. Responsible for each customer.

I also have a new understanding of the requirements of this sales industry. Drug sales is a comprehensive nature of the industry, in addition to good professional knowledge, but also have a good service attitude and drug sales skills, which means that to have a good professional quality, customers generally have their own brand of medicine, one The amount of this drug is not too much to reduce the symptoms, they will choose other brands of drugs, such as TV station advertisements such as Kang Kang, Bai Jiahei, Starshu, Sanjing medicine, etc. In case of hearing from the pharmacist recommended. At this time, it is necessary to recommend suitable drugs to customers, introduce the functions and functions of drugs, usage and dosage, use contraindications, and of course, the price is very important, which is related to the patient's medication safety.

Third, some problems and solutions encountered

Now enterprises and institutions have applied for medical insurance cards for their employees. It is very convenient to brush medicine in a pharmacy or pharmacy equipped with a credit card machine, but sometimes it will encounter some troubles, such as power failure failure and the card reader cannot be used. Degaussing of the customer's health insurance card cannot be used. Or give them a slower checkout. After these things happen, they must explain the reasons with the customer and ask them to forgive the inconvenience. In this process, most of the customers expressed their understanding that some familiar customers would place the medical insurance card in the pharmacy and wait for it to come again next time. Of course, this is also a reflection of the pharmacy's credit guarantee.

Sometimes you will encounter such problems, because the variety of drugs on the medicine rack is relatively slow in the process of taking medicines, which will also lead customers to their opinions. In this regard, I have to improve my business level, usually look more and more practice, remember the name and placement. Another obstacle is that because most pharmacies are oriented to the county, most of the local languages ​​have certain obstacles to communication with us. At this time, the tone is calm, polite, and unintelligible. The locals should seriously ask, and should not be sloppy. At that time, we must concentrate on preventing misunderstandings or missing hearings.

Through a short two-week internship, I have a deeper understanding of my abilities. I think this is a very meaningful internship. It not only strengthens the pharmacy knowledge, but also not only exercises my practical ability through this internship, but also exercises my ability to contact and interact with people and enhance teamwork.

Part 2: Pharmacy Internship Report

Since the moment I stepped into the pharmacy hall, I have profoundly realized that "fine medicine, understanding humanities, ideals, and innovation" is the quality that doctors should have in the new era. The school motto "Healthy Department, Life and Life" reminds me to study hard and work hard. In theoretical study, I am self-sufficient, diligent and conscientious, and successfully completed the compulsory courses. With the help of the mentor and friend, the system has mastered the medical knowledge and laid a solid foundation for future clinical entry. As a pharmacy student, it is not enough to study book knowledge. It can't be used for study. The combination of theory and practice can bring the knowledge we have learned to people. Therefore, I went deep into the grassroots in medicine. Sales positions receive exercise. When I first came to the pharmacy, the old colleague explained to me that the retail pharmacy is different from the hospital pharmacy. The pharmacists in the hospital pharmacy only need to prescribe the medicine according to the doctor's prescription, while the customers in the retail pharmacy are mostly non-professionals who know less about the medicine. Therefore, When selling sales of drugs to customers, sales personnel should explain the use and performance of the drugs to customers as much as possible. They are responsible for each customer. The pharmacies in my pharmacy operate Chinese medicine, Chinese medicine, western medicine, non-medicine and some equipment. Make a summary report on the internship study.

1. Strictly observe labor discipline and demand yourself from the standards of employees.

During the internship, I strictly abide by the labor discipline and all work management systems of the hospital, and conscientiously constrain myself with the strict requirements of medical students. I am not afraid of the heat, work hard, basically make no mistakes, and take the initiative to go to work. Patients who come to the hospital are required to answer questions and answers about the location of the department, and actively maintain the good image of the pharmacy school; and the theory is linked to the reality, not afraid of mistakes, humbly asking for advice, and consulting with teachers to discuss prescription problems and make prescriptions. Analysis has greatly expanded its knowledge, enriched the way of thinking, and the real meaning of the internship is realized. Not only that, but we are also conscientiously standardizing the operation technology and skillfully applying the operation methods and processes learned in the ordinary experiment class. With the teachers and teachers to cooperate, try to improve the daily internship work, left a deep impression on the teachers, and record their own points in the work through the internship notes, because of my initiative, diligence and good The ability of doctors and patients to communicate, praised by various departments.

Second, how to do a good job in drug knowledge and medical knowledge

The significance of medicinal botany in the identification of Chinese medicinal materials is important. In most cases, we do not need to use physical and chemical identification methods, and only use the identification method of plant morphology to identify. Because most plants have their own unique genetics, they can display basically stable morphological characteristics, so we can identify the authenticity of the Chinese herbal medicines in the Chinese herbal medicine identification by "trying to find different factors". For example, the heather in the small variety is a plant of the family Rosaceae, and sometimes the purchased medicinal material shows: the swell is large and has a flat knot. This is the characteristic of the heather of the pepper family, so it is clear that as long as the vine In the above two characteristics, it can be concluded that the medicine is adulterated. When customers buy medicines at pharmacies, they will buy several cold medicines at the same time because they have a cold; because stomach diseases will buy several medicines for stomach diseases and take them at the same time; because of the slight inflammation, they will take several anti-inflammatory drugs at the same time. At this time, I will use me. The knowledge learned tells them that cold medicines contain the same antipyretic and analgesic ingredients. Multi-drug combination may cause adverse drug reactions in repeated medications. Sometimes, multiple antibiotics will not only produce synergistic effects, but also produce drug resistance. In order to make the treatment fail, it is necessary to remind them that they should be prescribed the right medicine and cannot be treated with this "big net". At this time, the customer will be very satisfied with the purchase of any kind of targeted drugs, and will also agree with this practice for the customer.

"The master led the door and practiced in the individual". Although he did not want to continue learning with the teacher because the internship is coming to an end, the teacher has taught me the learning methods and work skills. In the future, I will be able to grow into a Chinese herbal medicine in practice. Identification expert.

Working in a pharmacy can also learn something outside the classroom. For example, crossing a bridge is a berberine, because the middle section of the rhizome of the scutellaria is thin and shaped like a stalk, shaped like a small bridge, so it is called a bridge. Of course, there is also acupuncture is Pinellia, sand scorpion is an alias of some Chinese medicines such as Yinchaihu, these are the knowledge gained in the prescription of traditional Chinese medicine purchased in pharmacies.

Third, how to do a good job in sales service

In the sales department, I am the most rigorous person to talk and talk, and my job is mainly to receive customers, answer telephone records, hospital and pharmacy purchase orders, and receive faxes.

When receiving a customer at a pharmacy, the customer will purchase more medicines because of the same kind of medicine. Therefore, when recommending medicines to customers, I must first understand the situation of the medicine itself, and then make a brief introduction to improve the customer's trust in the sales staff. degree.

Be quiet and polite when answering calls. If you don't understand the place, you can't be sloppy. Sometimes the hospital's purchase is not an accent with Mandarin, especially the southern accent. At that time, you must concentrate on preventing misunderstanding or missing.

Here I unknowingly accommodated the entire team. When I have finished my work, I will help others, and I have received praise and concern from others.

During the internship at the sales department, I learned to use office automation equipment such as fax machines and copiers. The office software that is being studied in the school has also been used and improved here. One's ability to work is a comprehensive knowledge of all aspects. The competition in today's society is becoming more and more fierce. One's knowledge should be comprehensive and extensive, but in this profession, we must strive for excellence. In order to adapt to the fierce competition in the workplace.

Through internships, I have further understanding of the work of Chinese and Western pharmacies, and further understand the work tasks of the drug storehouse and the preparation room. During the internship process, we have a pragmatic work style, a diligent and eager work attitude, and an open-minded learning spirit. Received the praise of the teacher.

The internship was a rehearsal before entering the society. After the hardships and joys in the internship, I found that I grew up. In the future, I will step into the society to participate in the work. From the Beijing University of Chinese Medicine, I will bear in mind the school motto of “diligence, enthusiasm, and ethics” and shoulder the mission and responsibility of Chinese pharmacy workers. Work is worthy of a job, and doing things is worthy of the country.

Part 3: Pharmacy Internship Report

First, the purpose of the internship: understanding the drug and mastering its sales methods. 2. Internship time: August 20, 2019, December 20, 3. Internship location: Tianhetang Chain Pharmacy, Nanma Town, Wuyuan County, Zibo City

Fourth, the internship content

1. A. Distinguish the product name, specification, manufacturer, and unit name of the drug. b. Distinguish between prescription and over-the-counter medicines, as well as internal and external medicines, as well as their medicinal and adverse effects. c, persuasive, how to communicate with customers how to effectively improve their work. In terms of courtesy and hospitality, we must be correct and motivated, and be patient and considerate to be customer-oriented. We must regard work as a responsibility. Try to think about how to do your job better. d, get along with people, pay attention to civilized language, such as thank you, please like, must make good relations with everyone. Learn to smile, to customers, to masters, to other clerk. The most important thing is the professional knowledge, you must not mistake any kind of medicine. If you accidentally make a mistake, you must take the initiative to admit the mistake and try to minimize the mistake.

2. Know the variety of drugs on the counter

There are roughly Rx, OTC, health care products, special management drugs, and commonly purchased drugs such as cold medicines, anti-inflammatory drugs, stomach medicines, etc., which are conveniently placed in conspicuous positions, marked with price codes, familiar with commodity placement and classification in the management area. 3, common disease symptoms and the right medicine.

Cold a, influenza.

For influenza, in addition to medical treatment, you usually wash your hands, drink plenty of water, exercise more, pay attention to nutrition, ensure sleep, keep indoor air fresh, wear masks when you are serious, and gather less in crowded places.

b, the common cold is divided into wind-cold type, wind-heat type, summer wet type, qi deficiency and cold type and double sense inside and outside.

1, wind-cold type: cold cold, fever, light, no sweat, headache, limb pain, cold and sore, cough, sputum and so on.

2, wind-heat type: performance is light and heavy, micro-malignant wind, head pain, cough, phlegm sticky yellow, pharyngeal redness and swelling pain, nasal congestion, etc., with antelope cold tablets, Banlangen granules, silver cockroach tablets, antelope Detoxification pill treatment.

3, Shushi type: manifested as body heat, micro-evil, sweat less, limb pain or pain, dizziness, pain, cough, sticky, thirst, short red urine, etc., apply the Qing government to solve the problem The most commonly used is Huoxiang Zhengqi Liquid.

4, qi deficiency and cold type: manifested as fever, aversion to cold and heavy, no sweat, cough, sputum weakness, etc., apply Yiqijie table for treatment. 5, the double sense of the table: the performance is bitter and dry mouth, headache, dizziness, strong heat and cold, sore throat, stool will urinate. Apply the table double solution to clear the medicinal herbs for treatment. Such as the prevention of wind through the holy pill. c, the price of commonly used cold medicine.

Sense Kang film, white plus black film, cold pass film, quick-acting cold capsule.

Stomach disease

It is divided into diet stagnation type, stomach yin deficiency type, spleen and stomach deficiency type, pharmacies have sidashu, morphine, Wenweishu, triangle stomach, Sanjing stomach treatment, Jianweixiaoshi tablets.

1, diet stagnation type: manifested as stomach pain, abdominal fullness or vomiting does not digest, stool knot, etc., set with digestion of food guide drugs, such as Jianweixiaoshi tablets. 2, stomach Yin deficiency type: manifested as faint pain in the stomach, mouth noise, dry throat, dry stool, etc., set with Yin Yin Yi stomach treatment.

3, spleen and stomach deficiency type: manifested as faint pain in the stomach, hi Wenxi press, fasting pain, loss of pain, general spit clear water, cold hands and feet, thin stools, etc., apply Wenzhong Jianpi medicine treatment.

4, liver gas guilty stomach type: manifested as bloating, loose stools, pain due to emotional factors, etc., apply Shugan Liqi medicine. 5, cold evil stomach type: performance is not like cold, like warm, like hot things.

6, liver and stomach stagnation type: manifested as dry mouth and bitterness, pantothenic acid, hot and urgent, apply Shuganxia fever and stomach medicine to treat. 7, stagnant stagnant type: manifested as pain after a meal, feeling like the feeling of acupuncture, the use of blood circulation and phlegm drugs to treat.

ENT

Common eye diseases are red eye, keratitis, trachoma, myopia, otitis media, rhinitis, pharyngitis.

There are also some surgical diseases that are prone to occur in spring, such as pink eye disease http://www.31myhome.com/. The incubation period for pinkeye is generally around 24 hours. After the illness, there are often eye discomfort and foreign body sensation. The eyes are full of tears, fear of light and pain, the conjunctiva is obviously congested, the bulbar conjunctiva is red, the blood is covered with blood, and there are many secretions in the eye.

Compensation for customer losses

In the face of customer questions, avoidance and evasion can not really solve the problem. We should sincerely accept the criticism of customers and find ways to make up for their own mistakes, so that it is possible to solve the problem smoothly.

The first is a return. For drugs that exist in the hands of customers, customers should be allowed to return. Now that the drug is only required to be taken off the shelf, there is no final and definitive conclusion. How to deal with it depends on the next notice of the drug supervision department. This is the most critical step to return the customer.

The second is to apologize. If you fail to notify the customer of the return of your own mistakes, you should apologize in time and ask the customer for understanding. It is very difficult for any pharmacy to inform every pharmacy to return the goods. The customers are very angry, but they will understand it under normal circumstances.

The third is to trap. We should listen carefully to the opinions and suggestions of our customers, carefully record them, and make serious corrections. Pharmacies can make valuable comments and suggestions by letting customers act as supervisors of pharmacies.

Sometimes, customers are not so stubborn and unsatisfactory, but the pharmacy's "bad" way of doing things provokes customers, and customers will not be reluctant. Therefore, it is necessary to sincerely help customers solve problems from the perspective of customers, instead of standing on the opposite side and shirking responsibility.

Understanding and learning during the internship phase

For students who are about to graduate, it is an opportunity and a challenge to engage in a pharmacy salesperson. I was fortunate to be a member of the Tianhetang chain pharmacy. In the few months since I started working, I adapted to the working environment as soon as possible and integrated into this group. Under the care, support and help of the store manager and the masters, I carefully studied the system, constantly improved my professional level and accumulated experience. During this period, I mainly learned about medicine. Understand his classification, use, dosage, etc., especially for a pharmacy intern, from a preliminary understanding to a higher level. During this time, exercise patience and realize that you must be serious, responsible, and attentive in any work. Handle every business and understand the importance of each occupation and pharmacy in the pharmacy.

Problems and future efforts

I am a salesperson in this internship. This position is the most exercise and people to talk and talk. My job is mainly to receive customers, to be gentle and courteous when receiving. If you don't understand the place, you can't be sloppy. Sometimes customers who buy medicines don't speak the local accent. It's important to focus on preventing misunderstandings or missing hearings. Here I unknowingly integrated into the entire team. Through this study, I have further understanding of the work to be released, further understanding, and understand that every position in the pharmacy, salespersons, quality staff, cashiers are one of the core of pharmacies.

V. Internship summary

Through this internship during this time, I have a deeper understanding of my abilities and I have seen the problems that I have learned in school using practical knowledge. The pharmacology books above are about a general content. Only with solid pharmacological knowledge can you better understand these drugs, so in addition to understanding theoretical knowledge, it is more important to apply this knowledge correctly in practice. Let this knowledge digest in your own mind and make yourself more profound. Moreover, I got to know most of the medicines in the pharmacy, and I understand the basic performance, function, and use of the medicines.

The internship is not as good as the pre-show of the society. After the hardships in the internship, I found that I grew up. In the future, we will step into the society to participate in the work, and strive to learn the qualification certificate of the licensed pharmacist, and shoulder the responsibility and responsibility of the pharmacy for every customer who buys the medicine.